Job Summary

Under the supervision of the Metering Foreman, this position performs duties related to the installation and removal of electrical meters.

Duties & Responsibilities

• Installs and removes single-phase and poly-phase self contained meters and conducts meter verifications, customer disconnects, reconnects and arrears cut-offs. Checks meter installations for compliance with related City of Saskatoon Bylaws, SL&P standards and the Canadian Electrical Code.
• Reads meters and records readings accurately on paper and in a computer database.
• Maintains complete and accurate records and documents of all calls made.
• Operates a City vehicle and performs vehicle inspections daily.
• Obtains and acts upon information received from the Treasurer’s Division, Metering Services and the dispatcher for normal routine assignments.
• Assists meter repair staff with more complex installations and with cleaning and washing meters and meter components.
• Checks meter socket using a socket tester and reports problems to the Metering Technologist or Metering Foreman.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements:

• Grade 12 education.
• Two years' experience as a Meter Installer with thorough training and instruction.
• Possession of a valid Saskatchewan Class 5 Driver's Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.

Knowledge, Abilities and Skills: 

• Knowledge of materials, tools and equipment related to meter installation.
• Ability to install three-phase power meters not requiring instrument transformers.
• Ability to write clearly and legibly.
• Ability to establish and maintain effective working relationships in a constructive, cooperative and collaborative manner.
• Ability to deal courteously and tactfully with SL&P co-workers, other civic employees and the general public.
• Physical ability to perform the assigned duties outdoors in various weather conditions.
• Skill in the operation of a computer with word-processing and database software.

Requires Security Check

Additional Requirements

Shift schedule is 12:12PM to 8:30PM
Monday to Friday

Under supervision of the Saskatoon Fire Community Support Supervisor, this position promotes and ensures the success of the Fire Community Support Program.

Duties & Responsibilities

1. Contributes to community safety by providing proactive support to individuals in identified areas of the City to provide a familiar, highly visible and accessible uniformed presence.
2. Responds to concerns regarding buildings, structures, and places in an assigned area to identify and ensure compliance with assigned municipal bylaws, acts, and other legislation where applicable.
3. Issues corrective notices, letters, tickets, and orders under the reference of the appropriate legislation and is responsible for other enforcement and compliance activities.
4. Assists community members at risk in accessing relevant support as per Division 4 of Property Maintenance and Nuisance Abatement Bylaw 8175. Contacts appropriate community support agencies when necessary.
5. Collaborates with local businesses, residents. and community support organizations in order to promote community safety and well-being.
6. Provides training, education, information, and supports to internal and external stakeholders to establish a whole community approach.
7. Enters interactions, event, and inspection data into the designated software program and electronic filing system.
8. Prepares and provides evidence and appears in court and appeal hearings as required.
9. Performs other related duties as assigned.

Qualifications

• Grade 12 or equivalent. 
• Two years post-secondary education in counselling, addictions, mental health, psychology, social justice, community support worker or a related field.
• Four years’ related experience in bylaw enforcement, community support work, or enforcement of various laws.
• An equivalent combination of education and experience may be considered.
• NFPA 1031 Fire Inspector Level I & II Professional Qualifications Standard, certified or ability to achieve certification upon hire. 
• Possession of a valid Saskatchewan Class 5 Driver’s Licence.
• Current driver’s abstract from SGI demonstrating a safe driving record.
• Demonstrated knowledge of applicable Provincial legislation and Municipal bylaws.
• Knowledge of community challenges and concerns.
• Demonstrated ability to communicate effectively orally and in writing, including preparing and presenting formal information and decision reports.
• Demonstrated ability to liaise and resolve challenging situations with the community and build strong 
partnerships and trust.
• Demonstrated ability to establish and maintain positive and productive working relationships with other employees, civic officials, representatives of other agencies and the public.
• Demonstrated ability to maintain composure in stressful situations.
• Ability to work independently under minimal supervision.
• Ability to exercise good judgement in the application of the relevant legislation and bylaws. 
• Ability to adapt to changing technology. 
• Physical ability to perform the assigned duties.

Requires Security Check

Additional Requirements

• Shift work, evening work and weekend work will be involved.

This position assists in leading a diverse team of staff that delivers programs for the operation and maintenance of the City’s municipal infrastructure.

Duties & Responsibilities

• Plans, designs, schedules, and manages engineering work related to operation and maintenance of the City’s municipal infrastructure, including preparation of yearly operating budget projections for area.  
• Prepares detailed designs and selects materials, supervises the drafting of plans, prepares specifications and tender documents.   
• Obtains approvals from regulatory agencies, prepares cost estimates, reviews tenders and prepares recommendations, provides contract administration and ensures compliance with civic and provincial safety regulations.  Establishes, develops and recommends business strategies and policies to provide the most cost efficient delivery of programs.
• Prepares regular and comprehensive progress and financial status reports, prepares written reports for infrastructure preservation, maintenance and operations. Compiles policy, procedure and quality standards manuals.
• Plans, directs and administers the collection and analysis of data related to the condition and capacity of infrastructure systems.
• Conducts the analysis of operating problems and develops and recommends solutions. Reviews, monitors and assess performance outputs to meet documented level of service standards, operational procedures, and occupational health and safety procedures.
• Investigates, evaluates and recommends acceptance of new or alternate technologies. Research and develop operational policies and is responsible for coordinating and monitoring these policies. 
• Performs other related duties as assigned.

Qualifications

•    A degree in engineering and registered or eligible for registration as a professional engineer with the Association of Professional Engineers and Geoscientists of Saskatchewan (APEGS) OR registered as an engineering licensee with appropriate scope of practice with APEGS. 
•    Four to six years’ progressively responsible professional engineering experience in a municipal or similar environment 
•    Thorough knowledge of principles and practices of municipal engineering.  
•    Thorough knowledge of quality assurance and quality control practices.
•    Considerable knowledge of the corporate safety policy, collective agreements, letters of understanding, Provincial occupational health and safety regulations, legislation and applicable bylaws, engineering standards and specifications. 
•    Knowledge of asset management principles.
•    Ability to identify, analyse and resolve problems with minimal supervision. 
•    Ability to use various software packages such as databases and custom software packages.
•    Ability to establish and maintain effective working relationships with City officials, staff, representatives of other agencies, and the public.
•    Possession of a valid Saskatchewan Class 5 Driver’s Licence.
•    Current driver’s abstract from SGI demonstrating a safe driving record.
 

This position oversees the staffing, scheduling, preventative maintenance, repairs, and day to day operations of the maintenance section of the Logistics division of the Saskatoon Fire Department.

Duties & Responsibilities

• Supervises assigned staff; assists with hiring, establishes work assignments, assesses staffing needs, identifies and pursues other resources if necessary.  Plans staff development and assists with performance management.
• Manages, coordinates and schedules the activities of employees who repair and maintain protective equipment.
• Prioritizes unplanned and scheduled work to meet service level requirements.
• Coordinate work activities with vendors and internal customer groups including ordering, purchasing, and warranty follow up when necessary. 
• Ensure completion of unplanned work, scheduled preventative maintenance, supports new fleet and apparatus commissioning, end of life unit disposal, and repair/maintenance records for all protective equipment. 
• Participates in the investigation and analysis of workplace accidents, report’s findings and recommends corrective action.
• Directs staff in the proper and safe handling and operating procedures of shop equipment, tools and related materials and chemicals.
• Ensures full and proper recording of all related maintenance and safety records. 
• Provides report updates on the progress of maintenance activities related to protective equipment, shop equipment, and tools.
• Assists with the coordination, planning and delivery of skills, upgrading and training programs for maintenance staff. Conducts research, plans, organizes, and implements training requirements to improve safety, performance, and efficiency of maintenance operations.
• Assists with the development of scheduling, writing, and implementing policy and procedures.
• Assists with budget preparation and administration.
• Performs equipment repairs  to ensure level of service is maintained.
• Supports and promotes the health and safety of employees and the general public in accordance with the Saskatchewan Employment Act, Saskatchewan Health Regulations and Standards, Occupational Health & Safety Regulations and the City of Saskatoon’s administrative Occupational Health & Safety policies and departmental procedures.  Maintains and monitors programs which affect public and employee health and safety.
• Performs other related duties as assigned.

Qualifications

•    Grade 12 education or equivalent.
•    Four to six years' supervisory experience related to equipment maintenance and repair.
•    Current certification in the following, MSA G1 SCBA maintenance repair, Bauer Compressor technician level II, APEX SCUBA Service Technician, InterSpiro Level C full face mask, Quantitative Fit Test, Assurance of Breathing Gas Quality (Air Sample Certified) Swagelok Tube fitting (high pressure), Lion Apparel Inspector, Compressed Gas Oxygen safe handling certified. 
•    Must maintain current or equivalent certifications and continue in on-going education to support staff and SFD level of service requirements. 
•    Successful completion of corporate supervisory training within one year of hire date.
•    Successful completion of Occupational Health and Safety Level 1 & 2 within one year of hire date.
•    Possession of a valid 5 driver’s license.
•    Current driver’s abstract from SGI demonstrating a safe driving record. 
•    Extensive knowledge of the standard practices, methods, materials, tools and equipment relating to firefighting equipment.
•    Demonstrated ability to apply management principles and techniques to procure and maintain protective equipment.
•    Ability to plan, direct and coordinate the work of subordinates.
•    Ability to recognize potential hazards and take measures to remove them.
•    Knowledge of computer applications including maintenance management systems, spreadsheets, data bases and electronic mail.
•    Ability to communicate effectively both orally and in writing.
•    Ability to work in a team environment and to establish and maintain effective working relationships with co-workers, other civic departments, suppliers, and shipping agencies.
•    Demonstrated skill in the use of computer using the Microsoft Office Suite. 
 

Under the supervision of the Service Saskatoon Customer Care Centre Supervisor, this position is responsible to provide support and information to customers regarding civic programs and civic services to ensures an exceptional customer experience. 

Duties & Responsibilities

• Receives, documents and responds to a variety of emergent and non-emergent customer inquiries, service requests, concerns and complaints through various communication networks. Compiles, records and tracks customer feedback.  
• Communicates information to the citizens verbally and in writing ensuring responses are communicated as outlined within corporate processes and established service levels.   
• Provides 24 hour – 7 days a week program and service support for the Citizens of Saskatoon.
• Provides professional in-person customer service and customer care by educating citizens on availability and use of online services. 
• Utilizes all functions within and supports training of the Customer Relationship Management (CRM) system. Manages and maintains information in the corporate knowledge database.
• Updates communication for service alerts on the City website.
• Responds to or redirects customer inquiries to the appropriate department and performs customer call backs after inquiry investigations, or as requested by Supervisor.  
• Receives and dispatches work to field staff, prioritizes calls according to urgency and importance and communicates with emergency services, as required. 
• Dispatches crews, vehicles or other field units to appropriate locations by use of radio, phone or computer. Monitors the route and status of field units to prioritize work schedule. Provides field units with information about work orders, traffic, obstacles, and requirements. 
• Acts as a liaison with scheduling groups and field staff to ensure work is completed and arranges overtime callouts as determined by established protocol.
• Contacts Management on-call groups during emergency situations and for approval of additional staff in order to maintain service levels, 
• Provides suggestions and feedback to improve services offered, departmental processes and procedures citizen services-based knowledge and experience. 
• Assists with the training of new staff, as required.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements: 

• Graduation from a business college

Or

• Graduation from a one-year post-secondary business-related program.
• Four years’ related customer service and operational dispatch experience, including resolving concerns of customers and experience working in a customer service business systems Hosted Contact Centre and CRM.
• Typing speed of 55 w.p.m.
• Successful completion of, or ability to successfully complete customer service training.

Knowledge, Abilities and Skills: 

• Knowledge of office principles, procedures and systems.
• Knowledge of business English and arithmetic.
• Knowledge of fundamental concepts, best practices, methods and/or tools used to store and deliver information such as interactive media, social media, or publication.
• Ability to work as a team member with minimal supervision.
• Ability to communicate effectively, orally and in writing.
• Ability to remain calm and composed when faced with emergent situation
• Ability to deal courteously, tactfully and effectively with customers.
• Ability to perform multiple tasks at one time.
• Ability to research, analyse and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Ability to establish and maintain effective working relationships with the public, contractors and civic employees.
• Skill in the care and use of office equipment, including computers, with Microsoft Office software, and online computer terminals.

Additional Requirements

Shift work and weekend work will be involved.