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As an IT Business Analyst with Manulife's Group Functions Technology team, you will play a pivotal role in enhancing the employee experience by bridging the gap between IT and business operations. Your responsibilities will include analyzing business processes, identifying areas for improvement, and implementing technology solutions that streamline workflows and boost productivity. You will collaborate with multi-functional teams to capture requirements, develop detailed documentation, and ensure seamless integration of new systems. Your expertise in data analysis and project management will be critical in driving initiatives that improve employee satisfaction and operational efficiency. Join us to make a substantial impact on our organization’s success and the well-being of our employees.

Responsibilities

• Identify areas for process improvement and business transformation through analysis and team engagement.

• Analyze current processes and systems to find inefficiencies and improvement opportunities.

• Develop and implement new systems aligning with organizational goals.

• Measure changes' success using key performance indicators (KPIs) and metrics.

• Conduct value stream analyses and document "as is" and "to be" processes.

• Lead solution brainstorming sessions and document optimal solutions.

• Perform business analyses of functional requirements and develop data dictionaries.

• Deliver training on new or modified system features and processes.

• Support organizational change and provide post-implementation support.

• Produce quality documentation and establish relationships with key business partners.

How will you create impact?

This role will create a significant impact by streamlining business processes and enhancing the overall efficiency of the organization. By identifying and implementing technology solutions, the IT Business Analyst will help reduce operational bottlenecks, leading to faster and more effective workflows. This, in turn, will improve employee satisfaction as they experience fewer frustrations and delays in their daily tasks. Additionally, the role will support better decision-making through data analysis, providing insights that can drive strategic initiatives. Ultimately, the IT Business Analyst will contribute to a more productive and positive work environment, directly influencing the success and growth of Manulife and its employees.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Professional designation / certification in Project Management, Information Technology, Business Analysis, and Process Improvement or related subject area would be an asset.

• Able to create clear and comprehensive technical documentation.

• Basic understanding of Risk Management and UX principles.

• Understanding of IT change management process

• Proficient experience in business analysis, business system analysis and solve problems related to technology.

• Good verbal and written communication; able to effectively articulate technical concepts.

• Continuous learning from both successes and failures.

• Good organizational and creative problem-solving abilities.

• Familiar with ITIL, SDLC and Compliance.

• Strong problem-solving, technical, and analytical skills.

• Able to independently trace data / processes from upstream to downstream to investigate issues, come up with options and handle the resolution.

• Able to quickly learn sophisticated concepts, processes, systems, and technologies via self-directed investigation.

• Proficiency in Microsoft 365 Suite including Word, Excel, PowerPoint, and Visio.

• Familiarity with Power BI and other data analytics software.

• Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.

• Capacity for constant learning and remaining open to change and continuous improvement.

• Familiar with scripting languages a plus.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Provide level 2 support to end-users utilizing a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organizations’ Saputo environment.

How You Will Make Contributions That Matter:

• Manage support incidents & work orders in Remedy ticketing service.
• Respect SLA’s in Remedy 
• Be able to perform on demand computer hardware, software installations in Windows 10.  
• Develop and maintain knowledge and technical capability across diverse and dynamic hardware, technologies, platforms and applications
• Participate in the continues service improvement. 

You Are Best Suited for The Role If You Have the Following Qualifications:

• Associate degree or College certification.
• 1-5 years’ experience in technical customer service/remote and deskside support
• Strong written and verbal communication skills
• Experience in troubleshooting hardware and software in large global organization.
• Customer service oriented with superior problem-solving abilities.
• Knowledge of Office 365
• Understand Microsoft Active Directory and network services associated with (TCP-IP, DNS, DHCP, etc.)
• Virtual private network knowledge (VPN).
• Proactive and team oriented.
• ITIL Certification is an asset.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

We support and care for our employees and their families by providing: 

• Competitive salaries 

• A hybrid work environment with the possibility to work from home 2 days a week  

• Advantageous corporate agreements 

• Full range of group insurance benefits 

• Group retirement pension plan with employer contribution 

• Purchase option of company stocks 

• Group RRSP 

• Health and wellness program in the workplace 

• Assistance program for employees and their families 

• Saputo products at a discounted price 

SALARY RANGE: $51,595 to $67,750

11/21/2024

Address:

100 King Street West

Data Analytics & Reporting

Uses advanced analytical algorithms and technologies (e.g. machine learning, deep learning, artificial intelligence) to mine and analyze large sets of structured and unstructured data to obtain insights. Designs and constructs new processes for modeling data. Develops predictive models and leverages big data technology to design solutions that deliver smarter business decisions, improve customer experience, and drive productivity. Collaborates with other data and analytics professionals and teams to optimize, refine and scale analysis into mature analytics solutions.

• Plays an active role in the futuristic display of data, and advancement of innovative data strategies to understand consumer trends and address business problems.
• Uses data mining and extracting usable data from valuable data sources to assess feasibility of AI/ML solutions for improved processing and usage of organization data.
• Conducts large-scale analysis of information to discover patterns and trends by combining different modules and algorithms.
• Uses analysis to provide recommendations and advice for business leaders to maintain to maintain market competitiveness.
• Develops prediction systems and machine learning algorithms. Investigates additional technologies and tools for developing innovative data solutions for business stakeholders.
• Collaborate together with the product team and partners to understand and provide data-driven decision making, business planning and future roadmap.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

Advanced level of proficiency:

• Mathematics, statistics & operations research.
• Deep learning.
• Machine learning.
• Trust, bias and ethics.
• Creative thinking.
• Critical thinking.
• Big data.
• Data visualization.
• Computational thinking and programming.
• Data wrangling.
• Data preprocessing.
• Creative reasoning.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Influence skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 7+ years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience and industry knowledge.

$100,800.00 - $187,200.00

11/29/2024

Address:

33 Dundas Street West

Technology

This role is subject to Hybrid Work model (1-2 days work in office). Ideal candidate would have AI and BigData experience along side development of UI and Backend coding.

Applies development expertise to front and back-end systems coding combined with project management experience with systems administration skills. Designs the strategy for continuous enhancement, performance optimization, stability, and scalability. Designs, develops, and maintains fully-fledged and functioning platforms with databases or servers. Designs the user experience, user interaction, responsive design, and complete architecture. Works with databases, servers, APIs, version control systems, and third-party apps. Ensures cross-platform compatibility and fixes issues during test and production phases.

• Builds dynamic, visually-attractive, and innovative software product/apps including front-end and back-end components.
• Manages the complete software development process from conception to deployment.
• Maintains and upgrades the software following deployment.
• Manages the end-to-end life cycle for the production of software and applications.
• Oversees and guides the analysis, writing, building, and deployment of software.
• Oversees automated testing and provides insights on results.
• Modifies and tests changes to previously developed programs.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

In-Depth level of proficiency:

• Front-end languages and framework (NextJS or React)
• Backend Technologies and Frameworks (NodeJS)
• Artificial Intelligence
• Big Data
• Database and cache.
• Basic design ability.
• Server.
• Web architecture.
• Version Control.
• Web Hosting Platforms.
• Learning Agility.
• Building and managing relationships.
• Technical writing / documentation.
• Verbal & written communication skills.
• Organization skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Influence skills.
• Typically between 2-4 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Technical proficiency gained through education and/or business experience.

$60,000.00 - $111,700.00

Posting End Date:

November 15, 2024

The Specialist I TIS Data and Analytics leads data engineering efforts for the existing portfolio of data analytics products, solutions, services, and supporting technologies, including modern cloud-based systems and other service and solution components within Enbridge.

Physical Requirements include but are not limited to:

Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both Field & Office) include but are not limited to:

Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

End Date: November 16, 2024 (14 days left to apply)

Overview

Weekly Hours: 36.67 

The IT Specialist, Enterprise Analytics is a data engineer who provides reporting and analytic solutions to meet evolving business needs and drives through both strong technical and functional skills and experience with Microsoft Analytics tools and platforms.  This individual will help define and update our evolving BI strategy and deployment of the latest Analytics software platforms at Saputo.  

How You Will Make Contributions That Matter:

• Strong business acumen to work with business users and interpret business requirements into data models and analytic solutions with a focus on Microsoft Azure technologies (Fabric & Power BI)

• Assist with the end to end design of a scalable BI architecture that supports efficient creation of BI solutions

• Direct interaction with business SMEs and technical groups (Infra, SAP, Non-SAP) to design and implement sustainable analytic solutions

• Preparation and facilitation of design workshops with documented outcomes (requirements, design, data models).

• Contributes to work effort estimates when building new or enhanced BI solutions on the Azure platform

• Ensure designs are scalable, on strategy, and deliver the expected business outcome

• Development of complex solution components with exceptional performance capable of processing large volumes of data

• Design and develop scalable, reusable data models using Azure development in line with architectural standards and best practices

• Ownership, Administration & Governance of the MS Fabric platform

• Define test plans and conduct performance tuning and data profiling

• Ownership of incident resolution and day to day sustainment of MS Fabric BI solutions

• Utilize Microsoft Analytics tools for seamless integration and efficient user interface development to enhance overall user experience

• Troubleshoot and optimize SQL queries to ensure top performance of analytic processes

• Coach and mentor Business Analytics and Functional teams on MS Fabric technologies and processes

Supervision

• Works independently ensuring alignment to our BI Strategy 

• Capable of directing a team 

• Oversee project activities (design, develop, test deploy)

• Support activities (troubleshoot, enhance, capacity plan, upgrade, migration).

• Ability to multi-task and manage multiple projects/initiatives simultaneously

• Ability to successfully communicate and collaborate with colleagues and functional SME’s. 

As part of his duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

You Are Best Suited for The Role If You Have the Following Qualifications :

• Bachelor’s Degree in Information Systems or Software Engineering 

• 8+ years of hands on project and support experience in Microsoft Analytics with Azure developments; 

• Microsoft Azure certifications - nice to have; 

• Bilingual - English and French (nice to have); 

• Proficient in Data ingestion and integration, Data transformation, Data storage and management, Data Warehousing, Data Modeling and Analysis

• Solid understanding of system administration for Microsoft Analytics platforms

• Experience in data lake/data warehousing concept and methodologies

• Power BI administration – Workspace management, Security management

• Tabular model – Power BI Dataset development

• Experience with enterprise estimating tools and delivery methodologies; 

• Strong written and verbal technical design skills;  

• Ability to operate in complex, fast pace project environment with interdependencies spanning multiple work-streams, teams, business divisions, geographies, time zones, & language.

• Up-to-date knowledge of industry trends and best practices in data analytics

Technical Requirements 

• Proficient Data Engineer with experience in Azure Data factory, Azure Synapse Analytics, Azure Data Lake Storage, Azure Data bricks

• Azure development with ADF pipelines

• Azure development with notebooks (Python/Spark)

• Data modelling, Dimensional modelling - Kimball methodology (star schema)

• Strong SQL kills

• Basic Power BI skills (including DAX)

• Understanding of MS Fabric tools

We support and care for our employees and their families by providing :

• Competitive salaries

• A hybrid work environment with the possibility to work from home 2 days a week

• Advantageous corporate agreements

• Full range of group insurance benefits

• Group retirement pension plan with employer contribution

• Purchase option of company stocks

• Group RRSP

• Health and wellness program in the workplace

• Assistance program for employees and their families

• Saputo products at a discounted price

Salary Range: $97,155 - $127, 520

Overview