The Dock Planner is responsible for coordinating activities within terminal dock operations to provide support to the Dock Supervisor and Operations Manager as well as monitor the P&D plans and ensure on-timely service of freight delivery.

How You’ll Help

• Assist in monitoring the P&D plans created by the P&D Planners.
• Assignment of equipment to fulfill the P&D plans.
• Update TMS door board and ensure trailers stating 100%.
• Monitor freight plans and freight flow
• Ensure freight delivery is servicing on time, monitor appointments, and ensure appointments are flowing to the P&D plans.
• Collaborate with P&D Planners on planning and removing freight that cannot be serviced.
• Support Managers and Supervisors on real time coding of service failures.
• Support supervisors and managers on the creation of TRIPS beyond outbound plans.
• Monitor outbound and transfer freight to ensure all freight moves smoothly each night.
• Other related duties may be required.

Your Skills & Experience: 

• Minimum of secondary education
• Post-secondary education in Business Administration, Transportation/Logistics or related field, an asset
• A suitable combination of education and experience may be considered
• Previous Transportation or Dispatch experience is required.
• Minimum 1-2 years’ experience in a dock environment.
• A suitable combination of education and experience may be considered.
• Communication skills – advanced.
• Computer skills – accuracy, MS products, AS400, TruckMate, Connected Dock, Bringg, and web based programs.
• Demonstrated customer relationship skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Strong sense of urgency and ability to respond to demands in a calm manner.
• Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
• Ability to work in a team environment, follow directions, and give clear instructions.
• Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies. 
• Ability to work a flexible work schedule.
• Results focused. 
• Bilingual in both French & English required; spoken & written
• Able to work with little supervision
• 20% Dock environment includes close proximity to moving vehicles, equipment, and loud noise 
• 80% Dock Office environment with computer work and handling of documentation
• Extended period sitting in a work station working on a computer and on a phone

 
If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Summary of Position:

This person is responsible for the efficient management and productivity of the COWS store. This person is also accountable for the overall operation of the store as well as the motivating and maintaining of staff relations.

Duties Include (but are not limited to):

• Demonstrating COWS World Class Service
• Greeting and serving customers
• Being competent in all aspects of work done by sales people, scoopers, supervisors and assistant managers
• Completing payroll summaries
• Being aware and having a working understanding of company policies
• Being involved in the hiring process
• Carrying out employee and store evaluations
• Motivating employees
• Holding regular staff meetings
• Addressing employee and customer concerns
• Planning and conducting training sessions with assistant managers and supervisors
• Being responsible for ensuring the preparation and submission of financial reports on a timely basis
• Scheduling
• Ensuring bank deposits are completed and confirmed with a receipt from the bank

Qualifications:

• Is energized by customer interaction
• Has strong written and verbal communication skills
• Has the ability to build a positive relationship with customers and staff
• Has a competitive spirit and desire to sell
• Has efficient and creative problem solving skills
• Has proven leadership and organizational skills
• Has the ability to read and comprehend financial statements
• Has strong delegation skills
• Has a sense of humor and upbeat personality
• Has a basic knowledge of computer programs (Microsoft Word, Excel, Outlook)
• Previous sales or management experience an asset
• Has a team oriented personality
• Has a proven ability to work under pressure

Physical Requirements:

• Repetitive tasks, especially in the wrists
• Bending, lifting up to 30 lbs.
• Standing for the duration of the shift

Other Requirements:

• Reliable transportation
• Availability from mid-May to October (Seasonal) or Year Round, depending on location

What is the Opportunity?

As part of the Cloud & Transformation Team, your role is to support the Cloud Program in the compliance and risk management areas. You will partner and collaborate with all Cloud Stakeholders including but not limited to Cloud and business partners. You will be responsible for creating and maintaining risk dashboards, own the issue management and the KPI/KRI inventory processes for the Cloud Program. This role requires project management, building relationships, facilitation and coordination with business partners, vendors, cloud service providers, external/internal auditors and key stakeholders across the enterprise. The incumbent should have strong sense of accountability and ownership of work.

What Will You Do?

Risk Management:

• Risk management: Open, Close, extend, accept, risk assess and socialize risk findings. On-going risk tracking of Cloud items.

• Facilitating Risk meetings with public and private cloud teams. Key role in the coordination/facilitation of controls workshops with internal/external stakeholders in managing the in-scope applications.  This includes weekly/monthly onboarding meetings to discuss in/out of scope applications with internal auditors, application custodians and business owners.

• Reviewing Risk log for existing findings, review findings and follow up with approvers for acceptance. Meeting Platform leads to understand; reasons for exemption and what controls they are failing

• Review Platform Scorecards and update Archer if and when needed. Maintain Central Risk Repository for Cloud Technology. Accountability for maintaining Cloud Platform risk profile for different patterns offered in the Cloud program.

Vendor Management:

• Support your colleagues in executing and following up on third party controls required for the CSPs.

• Participate, lead discussions, negotiate Business Continuity Management, Business Impact Assessment and Exit Strategy

Audit engagements (internal/external):

• Consult in T&O compliance/audit standards for assessing impact to T&O. Stay up to date on changing regulatory standards for external reporting that impact T&O.

• Manage the successful completion of SOX audit & identify & implement proceses to support reduction in time spent during an audit.

• Maintain a backlog of Questions & Answers and produce and report on insights based on the audits conducted to drive key actions to support the overall healthiness of the Cloud Risk Profile.

• Manage the remediation efforts for gaps raised by third parties and ensure that remediation is completed timely and effectively. Provide consultation services on remediation paths and accountable for closure package preparation.

Risk Transformation:

• Work with key partners in the cloud program to identify and implement ideas that will support more efficient and timely risk management practices, including transforming the issue management process.

• Create and deliver a risk training program curriculum for the Cloud Program.

Documentation

What Do You Need To Succeed?

 Must have:

• 7+ years in the IT, assurance, or financial services industry; external audit experience is a plus.

• Strong knowledge of IT risk & compliance management practices & vendor management

• Maturity level and skill/judgment to be able to deal effectively with sr. management within RBC and operational risk groups throughout the organization

• Excellent communication (verbal & written) skills, including strong appreciation of relationship management & attention to detail.

• Able to work independently and deliver on responsibilities with minimal supervision.

• Sound problem solving, analytical (including qualitative analysis), research, and quantitative skills

• Strategic thinker with excellent interpersonal skills to work across functions and businesses

• Ability to facilitate between and influence key decision make

• Preferred: CISSP, CCSP / CCSK / AWS, Azure or GCP technical certifications

Nice-to-have:

• Experience in a matrix environment, such as a large Financial Institutions

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid

#LI-POST

#TEHCPJ

Job Skills

Business Continuity Management (BCM), Business Continuity Planning (BCP), Business Impact Assessments, Cloud Computing, Compliance Risk Management, Identifying Risks, Impact Analysis, Impact Evaluation

Additional Job Details

330 FRONT ST W:TORONTO

TORONTO

Canada

37.5

Full time

Technology and Operations

Regular

Salaried

2024-02-16

2024-03-01

The Senior Executive Advisor, Reconciliation is integral to advance the goals of the City’s Anti-Racism Strategy and our commitment to Truth and Reconciliation. This leadership position will work closely with teams across the corporation to provide leadership, strategic direction to implement the City of Edmonton’s Truth and Reconciliation Commission Municipal Response Plan and ensure alignment between existing plans and bodies of work.  Of critical importance, the lived experience with an ability to create, understand and support ongoing  positive relationships with  effective engagement with key community such as Indigenous, Elders, knowledge keepers, and community along with possessing an intimate understanding of traditional Indigenous relationships, history, community, and culture in order to effectively lead and further the City of Edmonton’s commitments to truth and reconciliation  all of which are core and vital objectives of the position.

With your extensive leadership and knowledge, this position will review municipal policies and programs as they relate to the City of Edmonton and the alignment to both provincial, and federal legislation. This position will provide on-going environmental scans on related issues and trends, develop advocacy strategies and support efforts aimed at key stakeholders and participate on committees, working groups and other related forums to address priorities and issues.  As an advisor you will be the central point of contact for City Council, the City Manager and Chief of Staff, this role will be the city’s subject matter expert on the Truth and Reconciliation Commission. 

Goals and Deliverables:

• Lead the ongoing development and implementation of a multi-year Truth and Reconciliation Plan that advances the City’s Indigenous Framework and The City Plan, as well as ensures alignment to the Community Safety and Well-Being Strategy and the longer-term goals of Council’s ConnectEdmonton plan
• ldentify an inclusive, actionable and measurable implementation strategy regarding the Truth and Reconciliation Commission of Canada’s 94 Calls to Action and which of these actions can be directly or influentially implemented by the work of the City of Edmonton
• Implement a corporate relationship engagement team in order to engage community partners, advisory committees, Elders, Knowledge Keepers and Indigenous organizations
• Utilizing your exceptional communication skills and political acumen, and your unique or specific knowledge, understanding and shared/lived experiences  you will strategically respond to various complex situations. Your ability to effectively convey messages and navigate political landscapes will be instrumental in achieving desired outcomes
• Respectfully influence corporate-wide cultural and systemic changes

Qualifications

What does success look like?

• Actively demonstrate the values and behaviours supportive of equity, diversity and inclusion in the workplace
• Foster an environment of collaboration that leads to strategies that are efficient, effective, and innovative
• Knowledge, training and/or education in First Nations Studies, Social Sciences Human Services, Adult Education or a related discipline
• Preference will be given to Indigenous applicants. If you are Indigenous, we encourage you to self-identify in your application
• Lived experience with Indigenous communities, history, culture and current environment
• Experience, leadership, and management including organizational change processes and cross-departmental functions in a large organization such as governments
• Extensive experience working with Indigenous communities and understanding cultural practices and protocols
• In-depth understanding of Colonization and best practices in order to implement a decolonization plan
• Understanding of Indigenous communities, their history, culture and current environment
• In-depth understanding of the Truth and Reconciliation Commission Calls to Action, the Missing and Murdered Indigenous Women and Girls (MMIWG) Calls for Justice, and the United Nations Declaration on the Rights of Indigenous People (UNDRIP) reports
• Manage and present complex ideas to diverse audiences and establish clear expectations
• Alignment to our  Art of Inclusion: Our Diversity and Inclusion Framework
• Alignment to our Indigenous Framework
• Alignment to our Cultural Commitments
• Alignment to our Leadership Competencies
• Alignment with the values of our City Plan

Assets:

• Graduate Degree in a related field
• Demonstrated continuous learning in the areas of leadership development
• Restorative, Mediation, conflict resolution or similar accreditation
• Indigenous Relations educational programs, courses, and training
• Experience in intergovernmental relations

The Senior Manager – Third Party Risk Management plays a key role in assisting the overall success of Global Third-Party Risk Management (TPRM) within Scotiabank’s global enterprise. This contract position focuses on enhancing end-to-end process efficiency through continuous improvement efforts. The Senior Manager will be liable for the creation, and implementation of initiatives aimed at process optimization, gap closure, and guideline simplification. This role involves working collaboratively with stakeholders and partners across the Bank’s global footprint.

Is this role right for you? In this role you, will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

• Upholds strong risk management principles; ensures enhancements to processes and workflows continue to follow to risk appetite, audit expectations, and global regulatory obligations. Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Anchors process optimization directions on critical thinking, ensuring improvements are confirmed with sound data and analysis.  Brings business and technical experience to drive high quality outputs for process mapping, operating procedures.

• Act as a key contributor to identify opportunities for TPRM process improvement, workflow streamlining, or remediation, and works collaboratively with partners in Control Functions, Risk Advisors, local TPRM 2nd line in countries, TPRM Operations, TPRM Governance, Contract Owners, Internal Controls, GPS, Audit and other stakeholders to create and successfully implement scalable solutions, enterprise-wide.

• Directly contributes to the development, writing, and/or validation of Operating Procedures to assist process changes.

• Acts as a subject matter expert regarding operational enhancements, process streamlining initiatives, and operating model modifications, and participates as, required, to assist Audit and regulatory reviews, system and reporting enhancements, and other requests as appropriate.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• 5+ years established governance, risk management, process engineering and/or vendor management experience in Financial Services industry.

• Undergraduate degree in Business, Finance, Engineering; MBA or other Graduate Program in related discipline would be an asset.

• Experience in leading dynamic and multifaceted projects across multiple business lines.

• Excellent analytical, problem-solving, negotiation & problem resolution skills.

• Strong judicious thinking and influencing with excellent communication skills both written and oral. Significant reliance is placed on the incumbent to socialize to all stakeholders effectively and constructively. 

• The Bank’s global operations are rapidly developing with high rate of change and evolving standards and leading practices; therefore, the incumbent is required to maintain a current awareness of regulatory and best practice developments related to Third-Party Risk.

What’s in it for you?

• The opportunity to join a forward-thinking team surrounded by collaborative and innovative teammates.

• The opportunity to expand your network with stakeholders, including Sr. Executives, across the Bank’s business lines, and various other areas within GRM.

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.

The P&D Supervisor will be will be responsible for all scheduling of the day to day operations of the Pick & Delivery operation while maintaining a high level of service to our customers. 

How You’ll Help

• Ensure that all deliveries and pick ups are completed on time.  Also monitor and control equipment maintenance, ensuring vehicles are maintained and meet legal requirements to operate.
• Ensure that brokers/drivers keep the equipment in a neat and tidy manner, adhering to Company policy.
• Monitor brokers/drivers hours, ensuring they are within legal limits.
• Responsible for applying discipline where necessary, verbal and written.
• Plan routes for deliveries and pick ups, ensuring adequate equipment/staff are available.
• Lead/influence/persuade cross-functional teams to ensure excellence in the execution of the P&D Operation. 
• Utilizing LEAN tools demonstrate leadership through your active participation in developing strong relationships with team members.
• Communicate P&D information to key stakeholders within General Freight which is essential to achieving the targeted outcomes.
• Actively engage in process improvement to further develop our P&D system.
• Provide training to support individual roles, and to expand skills which move employee engagement in the growth of the business.
• Provide mentoring and guidance to subordinates and other employees. Establishes individual objectives, conducts performance appraisal reviews, recommends salary action, and implements succession planning. Oversees and manages professional development to support leadership development program.
• Utilize superior communications skills to motivate staff and develop effective peers, managers and clients.
• Open availability and flexibility to work evening, weekends, and holidays

Your Skills & Experience: 

• University degree in Business or an equivalent combination of work and educational experience. 
• 2 years leadership/supervisor experience
• Minimum of 5 years of experience working within the transportation industry, ideally within a P&D environment. 
• Strong interpersonal skills working with diverse set of stakeholders
• Strong problem solving skills are a must. Excellent written and oral communication and presentation skills are required. 
• Accustomed to an extremely fast-paced environment 
• Knowledge of Ontario region
• Experience in Truck mate

Main Purpose and Function

Reporting to the Senior Manager, the Project Manager I will assist in providing full life-cycle project management of complex, inter departmental civil infrastructure projects (streets, water, sewers, green infrastructure, electrical, structures, etc.) with multi-million-dollar budgets.

The Project Manager will work collaboratively with multidisciplinary civil consultants, interdepartmentally within Engineering Services, and with other CoV departments such as Law, Planning, Parks, Facilities, Real Estate, Supply Chain Management and Development Services to identify stakeholder and partner requirements and ensure successful planning and implementation of projects. The Project Manager will help shape and advance project and quality management standards across the Department and be responsible for their practical and consistent application in which the role operates.

The Project Manager I will work in a matrix environment supporting client business units leading cross functional project teams, which will include Engineers, Engineers-In-Training, Superintendents, Engineering Assistants, and other technical and support roles. They will also work closely with staff third party consultants and/or contractors, key business stakeholders and user representatives to ensure their requirements are well understood and addressed.

It is anticipated that the successful applicant will support project management and coordination of several high profile, complex and high-risk civil infrastructure projects ranging between $1M to $50 M. These projects involve numerous internal and external stakeholders, expedited construction timelines, and challenging urban site conditions.

Specific Duties and Responsibilities

• Supports the Senior Project Manager in cross discipline design and construction projects.
• Plans out the projects in detail, clearly identifying project scope, budget and schedule as well as project risks, project organization and project management approach. Documents the plans in a Project Charter document.
• Engages with subject matter experts to prepare terms of reference for technical consulting services related to civil engineering design and construction; and complete the tendering and selection process, or work with internal operational forces to deliver the design packages.
• Coordinates and manages inter-departmental review processes for project design drawings and standards, escalating any identified conflicts as necessary to senior staff for resolution.
• Executes projects according to the approved Project Charters.
• Ensures all relevant City Departments are consulted in the process and progress of the project.
• Assists with management of multiple consultants and contractors.
• Assists with all relevant local, provincial and federal permit applications.
• Monitors, forecasts, and reports on project status (cash flows and scheduling).
• Procures project resources (e.g., design, construction and contract administration services).
• Project reporting, cost estimating, scheduling and measuring project performance.
• Applies and contributes to all Engineering Project and EGBC’s Organizational Quality Management principles and requirements, as defined by the Engineering Project Management Office.
• Develops and implements various project management plans.
• Assists the project team with presentations, public engagement and meetings with various members of the public, stakeholder community groups, and partners. Facilitates stakeholder inputs to arrive at optimum solutions.
• Facilitates meetings and regularly reporting on project status to Managers and project Sponsors.
• Implements adequate internal controls for reporting to Senior Management.
• Organizes and leads meetings with project team, stakeholders, and vendors as needed and manages actions arising from them.
• Identifies and proactively manages project issues and risks.
• Ensures that project performance meet expectations in terms of timelines and scope completion.
• Ensures proper project closeout at completion. Manages the sign-off process for project deliverables from stakeholders. Organizes and conducts a lessons-learned session. Documents and presents a project closeout analysis. Manages and coordinates project staff teams.
• Other duties/responsibilities as assigned.

Qualifications
Education and Experience:

• Bachelor or Master Degree in Architecture, Planning, Construction Management, or Engineering from a recognized post-secondary institution or an equivalent combination of education and experience.
• Minimum of 5 years of industry experience in project management with progressively complex, business transformation projects leading multi-disciplinary teams.
• Experience in delivering design and construction of civil engineering infrastructure an asset.
• Formal training in Project Management methodologies preferably consistent with those provided by PMI (Project Management Institute).
• Project Management Professional (PMP) designation an asset.
• Technical Diploma in Civil Engineering Technology, Construction Management or related an asset.
• Experience in managing complex projects that include managing multiple consultants and contractors simultaneously.
• Experience in developing and reporting on projects and programs, and researching, for various projects and initiatives.
• Experience in managing teams and diverse stakeholder groups, including internal and external coordination of design and field personnel.
• Experience in public consultation and conflict resolution with the ability to reconcile differing perspectives, develop consensus, and secure cooperation and support from both stakeholders and team members.
• Experience developing and reporting on projects and programs, and researching, and preparing business cases for various projects and initiatives.
• Experience working in a matrix reporting relationship an asset.
• Experience working on projects with a value of over $50 million will be considered a strong asset.
• Experience in hiring, developing, and managing staff in a Collective Bargaining environment an asset.

Knowledge, Skills and Abilities:

• Knowledge of and experience with Master Municipal Construction Document (MMCD) guidelines
• Experience in various procurement methods and construction management project delivery approaches.
• Demonstrated experience in managing complex project schedules.
• Demonstrated knowledge of the City’s transportation policies and related current literature, trends, and developments would be an asset.
• Familiar with the City of Vancouver’s Project Management Framework is an asset.
• Working knowledge of the City’s land use, environment and health policies an asset.
• Excellent written and verbal communication skills to confidently interact with the public by phone, email, and in person on contentious topics.
• Demonstrated ability to translate technical information into material that can be easily understood by a broad audience through collaboration with content experts.
• Excellent interpersonal skills to deal tactfully with staff, outside agencies, and the public.
• Excellent presentation skills to public and community groups.
• Demonstrated skill in establishing and maintaining collaborative working relationships with the public, other employees, and officials including working with subject matter experts to respond to difficult questions.
• Ability to present research results, conclusions, and recommendations in graphical and written form.
• Ability to develop databases and collect, analyze, and interpret statistical and narrative data.
• Ability to direct and supervise the work of junior engineering/planning assistants and other support staff.
• Ability to reconcile differing perspectives, develop consensus, and secure cooperation and support from both customers and team members.
• Proficiency in Microsoft Word, Excel, and PowerPoint, and Microsoft Project.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Responsible for the automation & delivery of management reporting and analyses to enable the ScotiaHelps operations teams to make effective decisions to achieve the Bank’s credit loss & operations expense plans.
 

Is This Role Right for You?  In this role, you will:  

• Responsible for developing and publishing management dashboards for key performance indicators, providing insights to drive improvements in collections effectiveness 
• Researches & implements innovative approaches to automate data management, reporting, & data visualization
• Develops & maintains data architecture to enable automation of management reports through SQL Server and Power BI
• Design, develop, and implement data pipelines using Azure Data Factory to ensure efficient and scalable data integration.
• Develop and optimize ETL processes for data extraction, transformation, and loading from various sources into Azure data storage.
• Responsible for delivery of agent productivity & incentive reports
• Oversees production of analyses pertaining to collections performance. Identifies actionable insights to improve collection efforts and recoveries
• Supports strategic initiatives through data sourcing, manipulation, analyses, & visualizations
• Supports stakeholders within collections through analyses on collections effectiveness, communicating trends & value-added insights
• Generates clear analyses & presentations to stakeholders and senior management
• Establishes effective relationships across multiple business and technology partners, including program and project managers to ensure timely delivery of strategic priorities
• Fosters an inclusive, collaborative, and high-performance environment. Implements a people strategy that attracts, retains, develops, and motivates their team

 
Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:  

• Five years’ experience in a collection’s operations environment delivering performance reporting 
• Strong problem-solving, collaboration, and communication skills
• Experience with SQL Server Elements (SSMS, SSAS, SSIS, SSRS)
• Working knowledge of Azure Services: Azure Data Factory, Azure Data Lake Storage, and Azure SQL Database SQL scripting and Data Modeling
• Experience with reporting & statistical software packages such as SAS, SQL, Power BI and Python
• Experience manipulating large and complex databases.
• Proficient in SQL and scripting languages for data manipulation and transformation.
• Strong understanding of data modeling, data warehousing, and ETL principles.
• Results driven individual with high level of curiosity and ability to dive into details without losing sight of the big picture.
• Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis
• A University degree in Economics, Finance, Mathematics, Computer science, or Information technology related discipline.

Position Summary
We are looking for an Account Manager for Nespresso working remotely in Montreal on a 14-month contract, reporting to the Regional Sales Manager B2B. The Account Manager will ensure customer acquisition, retention and productivity within the Offices, Hotels, Restaurants, Café/Bars, and ensure high visibility and best in class service (before and after) within high end HORECA/OFFICE prospects and customers to become a category leader. The successful candidate will be responsible for a territory in the Montreal region.

A little bit about us
Our story began 30 years ago with a simple but revolutionary idea- to create the perfect cup of coffee. Nestlé Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance.
 
We are now in more than 60 countries and our team has grown well beyond 10500 employees. Nespresso Canada continues to drive momentum and innovation in our market segment, and in North America, we are just getting started.

A day in the life of an Account Manager:
As an account manager, you will be responsible for the acquisition of new HORECA (Hotels, Restaurants, Cafés) and office customers in the appropriate target group.  You will maintain and nurture relationships with existing customers and manage coffee consumption on operating contracts.  You will be responsible to optimize customer profitability and implement and ensure compliance with corporate and regional channel guidelines and policies.

You will also: 

• Perform weekly and monthly reporting of sales and business KPI’s
• Successfully convert the customer base into Nespresso Ambassadors
• Leverage current market knowledge & network to accelerate Nespresso’s presence in high end HORECA and OFFICE channel.
• Ensure high visibility within the HORECA/OFFICE Channel via customer acquisition and machine placements in the predefined target group
• Execute the strategy for the HORECA/OFFICE channel to achieve business targets and objectives defined in the Operational Plan
• Work closely with national/regional Nespresso Channel Networks

What will make you successful?
As the successful candidate, you will be the champion for the brand throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment.   You will already have Progressive Sales experience, coupled with your highly organised, dynamic approach with account management experience considered a strong asset.  Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. 

You will also have:

• A bachelor’s degree in commerce, economics, hospitality or equivalent
• A full and valid driver’s license is required
• 3-5 years of experience in marketing or sales.  Experience in HORECA or OFFICE channel will be considered a strong asset
• Business oriented, autonomous, diligent, and creative
• Strong communication/presentation skills
• Ability to demonstrate and convey key brand messages with passion, credibility, and sincerity
• Flexible and able to adapt to a changing environment
• Ability to self-manage remotely
• Must be fluently bilingual in English and French

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting sales career you’ve always wanted.

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

What is the opportunity?

Working within COO Finance Data and Analytics group you will be looking at automation, data manipulations and process improvement opportunities within Finance & Controller Group. The role will involve working with business and functional partners to understand processes in order to drive improvements, automation and innovation through the use of various tools at your disposal.

What will you do?

• Leverage various data sources to produce data visualization that highlight actionable insights and informs enhanced decision making
• Interpret data using careful business-grounded logic and analytics techniques to discover insights and trends.
• Work through ad hoc requests at peak times based on monthly and quarterly reporting needs
• Identify opportunities to improve and streamline current processes
• Provide strong financial governance, including assisting with monthly reporting cycle and related account reconciliations and standards of documentation

What you need to succeed?

Must-have

• Python & Tableau Experience
• Strong Microsoft Excel quantitative, financial and analytical skills
• Good MS Office skills – Word, Outlook and PowerPoint
• Strong organizational, written and interpersonal communication skills are essential
• Ability to learn data analytics and data visualization tools
• Experience in applying Data Analytics to deliver business value
• Experience in working with analytical, visualization and data analytics capabilities
• Pays close attention to detail
• Sound business acumen
• Ability to synthesize large amounts of information to key takeaways and themes for senior management
• Creative and analytical thinker who is self-driven and capable of working in a fast paced environment
• Continuous learning mindset
   

 Nice-to-have

• Proficiency in SQL, Microsoft PowerBI and / or Alteryx
• RBC data infrastructure knowledge
• Strong presentation skills, ability to effectively convey messaging
• Prior consulting, storyboarding experience
• Business experience and a proven ability to understand key business priorities and jargon
• Experience with working in cross-functional team

Job Skills

Python (Programming Language), Tableau (Software)