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Hartland, NB

The Operations Supervisor is responsible for leading the Truckload planning group and company drivers to ensure the movement of loads and trucks in a defined geographical area, while ensuring the safe efficient on-time movement of all customer loads. This will be accomplished by working collaboratively with the Linehaul, Local P&D, Customer Service and Terminal teams. 

Accountable for ongoing training and development of the Planning team, onboarding and training of new staff, ensuring day to day functions of the Planning team are accomplished, scheduling and assigning personnel.

How You’ll Help

• Manage and make decisions referring to Load Assignment / Power Board, on-time performance and the movement of freight to maximize service and efficiency (empty miles / reduced selling / trailer utilization) 
• Foster positive working relationships by promptly replying to inquiries and working collaboratively across functions. 
• Work with Planners to assist and guide with resource assignment and any network issues.
• Work with Local P&D and terminal staff to coordinate on time performance.
• Work with drivers and brokers to ensure on time pick up and delivery.
• Serve as an escalation point of contact for drivers.
• Review truckload issues and resolutions.
• Monitor network; identify and escalate and solve service issues.
• Liaise with terminals and customers updating daily ETAs.
• Review and complete daily TL on-time reports; escalate issues to Broker Services team and Planners. 
• Assist with overflow phone calls.
• Scheduling of Planners / Dispatchers vacation time.
• Support Operations by covering for planners during vacations / absences.
• Be liaison between TL Customer Service and the TL Planners 
• Other related duties as may be required.

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education in logistics or business administration.
• A suitable combination of education and experience may be considered.
• Minimum 3 years’ experience in a time sensitive, planning and organizing role, preferable in the transportation industry.
• Prior experience with TruckMate and PeopleNet an asset.
• Experience using MS Outlook, Excel & Word; must possess the aptitude for learning new programs.
• Strong customer service focus, and relationship building skills.
• Good communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience.
• Troubleshooting and problem-solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly.
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced deadline-driven setting.
• Ability to multitask and prioritize in a deadline driven environment, appropriate sense of urgency.
• Ability to collaborate with others to meet customer expectations.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

TheService Managercontributes to the success of thePepsiCo Beverages Canadaby selling our service to gain a competitive advantage, improve cost and productivity and tolead our people

Responsibilities

• Ensures all routes are run and every stop is serviced every day
• Ensures that gate scan procedures and daily manifests are followed
• Achieves productivity targets and cost per unit (CPU)
• Meets customary service needs and market place execution by achieving our service level goals
• Builds individual and organizational capabilities 

Qualifications

Technical Skills

• Forecasts labor needs, staffs for the work, schedules the work
• Captures and tracks critical performance data to meet all time and quality standards
• Understands customer's business and balances gesture needs with "cost to serve" standards
• Teaches and builds our service advantage
• Coach and develop team (route rides audits)
• Teaches safe work practices (vehicle accidents, injuries)
• Manage regulatory compliance (Driver Qualification Files, hours of service, Vehicle Condition Report, hazmat

Leadership Behaviors

• Leverages understanding of key business drivers to get results
• Sets and measures productivity and service targets to drive accountability and execution
• Maintains focus and overcomes obstacles until goals and commitments are met
• Provides coaching and development to build current and future capability
• Understands the interdependencies across functions and builds partnerships in order to reach win/win solutions 

Education and certifications

• Bachelor’s Degree

Work experience

• A minimum of 2 years of fact-based direct selling experience
• Previous supervisory experience preferred
• Previous consumer packaged goods experience preferred

Skills and Capabilities

• Ability to work a flexible schedule including early mornings, evenings and /or weekends.

The Operations Manager is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

KEY DUTIES & RESPONSIBILITIES

For the assigned portfolio:

Portfolio Management

• Manages the operations and maintenance activities as well as annual facility programs of a portfolio of facilities.
• Responsible for ensuring facility uptime objectives are met.  Ensures the continued safe and reliable operations of the portfolio of facilities managed.
• Creates and implements annual facility management plans.
• Collaborates with relevant stakeholders and oversees the implementation of facility-related programs.
• Oversees maintenance and repair activities and performance of internal Technicians and service providers.  Ensures work is completed on time, safely and meet quality requirements.
• Ensures all relevant documentations (i.e. annual facility inspections, equipment data, project files, etc) are captured within service maintenance databases.
• Collaborates with relevant stakeholders to evaluate capital assets (i.e. equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
• Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

• Responsible for meeting client obligations.
• Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction
• Recommends solutions and implements appropriate actions for issues
• Monitors service delivery performance against established metrics/key performance indicators.  Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
• Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.
• Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

• Executes emergency preparedness, risk management, disaster recovery and business continuity plans
• Collaborates with relevant stakeholders on incident management-related requirements

Health, Safety, Environment & Security

• Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
• In collaboration with Environmental, Health, Safety and Security Team, administers vendor safety-related accreditation, training and qualification, where required.
• Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance.
• Monitors and is responsible for the safe delivery of all work performed within assigned portfolios.

Client Relationship Management

• Develops and maintains effective relationships with clients.  Ensures ongoing client satisfaction.
• Acts as the focal point of escalation for issues pertaining to facilities managed.

Budget Development & Management

• Responsible for meeting budget for assigned portfolio.
• Develops and manages budget for portfolio and project expenses.  Collaborates with Finance to ensure affordability, budget management and ongoing profitability.
• Liaises with relevant operations team members and Finance team for reports to monitor expenses.
• Reviews and approves expenditures.

Project Management

• Develops and executes project plans and related estimated costs and budget for assigned portfolio.
• Oversees project delivery.
• Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.

Regulatory Compliance

• Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained
• Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
• Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.

People Leadership

• Responsible for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
• Other duties as assigned.

KNOWLEDGE & SKILLS REQUIRED

• Community college diploma
• Minimum of 5 years of facility management work experience
• Skilled at facility operations and maintenance management
• Highly advanced proficiency with facility equipment and building systems
• Skilled at managing service delivery and meeting client obligations
• Advanced budget management abilities
• Well-developed communication, influence, persuasion and negotiation skills
• Skilled at client relationship management
• Developed people leadership skills
• Advanced vendor management abilities
• High degree of client service orientation and sense of urgency
• Skilled at delivering projects
• Skilled at emergency preparedness and business continuity planning and execution
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
• Expert level knowledge of health and safety requirements.  Possesses a high degree of safety mindset
• Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
• Maintains current knowledge of and skilled at implementing facility management services best practices.
• Expert level knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

One or more of the following – preferred, with commitment to complete one or more of the following:

• Certified Facility Manager through International Facility Management Association (IFMA)
• Certified Property Manager through Institute of Real Estate Management
• Facility Management Administrator Designation through Building Owners and Managers Institute  (BOMI)
• Real Property Administrator through Building Owners and Managers Institute  (BOMI)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your team will be part of your everyday discussions and you will help maintain the culture of safety first.   

How You’ll Help: 

• Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees.
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. 
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
• Recognize problems and work with others towards a practical and speedy resolution.
• Backfill the Operations Supervisors at the facilities for vacation, personal emergencies etc.
• Responsible for vendor management for the facilities (repairs, snow removal, janitorial) as well as driver interaction such as broker pay resolution, contract renewals etc.
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Experience in dealing with brokers or Owner / Operators
• Demonstrated experience in managing and motivating people
• Experience and knowledge of LTL Pick up dispatching and deliveries 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • Strong sense of urgency and ownership of deliverables 
  • Understanding contracts and budgets
  • Must have a current forklift certification as well as all other safety training

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Background Screening Requirement: 

• Enhanced Criminal Record Check (every 5 years)
• Credit Check (every 5 years)
• Identity Verification 
• Education Verification
• Employment Verification
• References

What's the job?
As the Business Analyst, you play a key role as subject matter expert and technical advisor for various strategic initiatives at CCS. This role facilitates business process improvement via the methodical investigation, analysis, review and documentation of functional business specifications. The Business Analyst manages the requirements development process by eliciting, analyzing, specifying and verifying multiple levels of requirements from an end-to-end perspective and supports the ongoing management of the requirements.

What else will you get to do every day?

• Presents ideas in a focused and concise manner. Ability to create compelling business justification for recommended direction and design
• Design and document current/future state enabled solutions and drive all relevant business analysis to ensure the most effective recommendations are made for successful solution and project plan completion.
• Accurately translates business requirements into functional requirements, including aptitude for interpreting technical documentation and authoring or updating documents as needed (Functional Designs, Business Process Designs) and seen as a cross-functional process and subject matter expert.
• Experience interpreting user needs and working with technical experts to write functional specifications for new systems, systems changes and system enhancements
• Significant and recent experience conducting business process reviews, developing business requirements and functional specifications
• Experience with integrated project team delivery, coordinating deliverables and contributing to strategy/planning with management.
• Experience in working in an SME role for the creation of customized end-user training material both online and in the classroom
• Assist with the definition and continuous improvement of BA processes and interactions with the PMO and IT and make recommendations to improve the overall effectiveness and efficiency of the business.
• Ability to perform root cause analysis
• Significant and recent experience developing business proposals, including cost-benefits/feasibility analysis and ROI to evaluate systems design/enhancement proposals and other business initiatives
• Ability to self-manage projects within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement functional or business unit-level solutions.
• Work independently and within cross-functional project teams
• The incumbent will possess a unique blend of technical, business, and people skills and excellent problem-solving skills.

Who are we looking for?

• Bachelor's degree or diploma requiring 3-4 years of study in a business or technology field. CCBA or CBAP Certification attained or in progress is an asset.
• Minimum 4 years experience in a BA role. Experience within an insurance, wealth management, financial planning and financial institution, or an equivalent combination of education and experience; knowledge of the use of specialized computer hardware and software in the insurance, financial planning, or financial services environment is highly desirable.

• Experience with Waterfall methodology and enterprise project environment,

• Proficient in using MS Office toolset, MS Access, and Visio.
• Advanced ability to manage and prioritize a complex heavy workload with minimal supervision.
• Advanced ability to conduct scope business analysis, including workflow analysis, business information requirements and models.
• Advanced knowledge of and adherence to Systems Life Cycle Methodology.
• Advanced verbal and written communication skills, including writing quality documentation at various stages of SLCM.
• Advanced ability to manage multiple tasks simultaneously.
• Advanced ability to recognize priorities and work to those priorities.
• Ability to travel between the Island and Mainland offices occasionally

Equity, Diversity & Inclusion at Coast Capital

Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

As the Operations Supervisor, you are responsible for supervising the overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance.

How You’ll Help: 

• Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal.  
• Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Terminal Manager.  
• Communicate monthly performance stats to the team to help measure, develop and improve operational performance. 
• Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. 
• Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. 
• Hold effective, weekly tailgate meetings and ensure safety issues are addressed. 
• Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. 
• Ensure the schedule for the terminal is followed.   
• Work with the Terminal Manager to track monthly performance stats for the dock. 
• Supervises a group of Drivers and Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. 
• Other duties as required 

Your Skills and Experience: 

• Post-secondary education, preferably in operations, logistics, or business 
• An equivalent combination of education and experience may be considered 
• Minimum of five years’ experience in the transportation industry 
• Previous leadership experience and/or experience in the transportation industry are strong assets 
• Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training 
• Advanced communication skills, particularly verbal 
• Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners.  Experience using AS400, a strong asset 
• Strong interpersonal skills including customer focus 
• Results driven 
• Appropriate sense of urgency 
• Strong sense of safety; training and experience in similar safety sense environments a strong asset 
• Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset 
• English, other languages an asset. 

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Passenger Movement Manager is an advocate for Air Canada’s customers in the decision-making process during day of Operations. They are responsible for a consistent Air Canada brand travel experience and brand consistency in the delivery of the Air Canada schedule. They are accountable for proactively identifying customer impacts in the Air Canada schedule and bringing proactive measures to minimize the impact of the disruption to our customers. They provide planning assistance, support, and direction to minimize customer disruptions in the deployment of operational recovery initiatives.

Responsibilities:

• Serve as the primary gateway into SOC on matters of customer service and passenger movement. Screen requests and set priorities for action by the Operations Control Manager (OCM) and team. 
• Coordinate within the Planning Unit additional flying, diversions, and other special operations to protect and enhance the customer experience. 
• Identify and protect mission critical flying. (On Time Performance objectives, Crew duty day etc.) 
• Provide flight specific customer analysis (groups, priority passengers, etc.) in support of day of flight aircraft plans and assignments. 
• Coordinate with operational stakeholders on the passenger re-accommodation process by identifying affected flights, protection opportunities and assigning action as required. 
• Ensure irregular operations and customer information is communicated to key operational stakeholders (airports and call centres.).
• Complete all flight forecasting activities and ensure that are both accurate and timely. 
• Track and log data relevant to effective customer service management as defined by the Manager, Passenger Movement. 
• Provide continuous feedback to the Manager, Passenger Movement to improve the effectiveness of the passenger movement function. 
• Accountable for initiation and oversight of the Emergency Response lock-out process. 
• Monitor valid day-of-flight opportunities, constraints, and recovery options from the Operating Branches to ensure that Customer impact and down line implications are considered in the decision-making process. 
• Provide shift coverage as required for the Manager, Passenger Movement, to ensure the function is staffed.

Qualifications

• Post-Secondary Education in a related field an asset.
• Ability to work different shift patterns, including weekends, and holidays. 
• Minimum two years Customer Service experience preferably with an airline. 
• Knowledge in Altea CM, Inventory, Netline, Microsoft, and Communicator applications is an asset. 
• Excellent verbal and written skills. 
• Fundamental understanding of Airline operations, within a network carrier an asset. 
• Sound understanding of passenger accommodation, and protection.

Working Conditions:

The incumbent will be exposed to moderate levels of stress and will work in a fast-paced environment.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

We offer benefits, wellness bonus, RSP matching, company events, an office culture that strives to stay social while maintaining productivity and a sense of belonging and purpose.

JOB DETAILS:

• Status: Full-Time, Permanent
• Hours: Standard Office Hours (Monday – Friday)
• Reporting: To the Director of Finance
• Direct Reports: Yes
• Location: In-Person: Ancaster, ON.
• Application Deadline: March 18, 2024

REQUIREMENTS:

• Bachelor’s Degree in accounting, finance, or related field of study
• 3+ years Experience in a Controller role, or similar.
• CPA designation is required.

WE ARE LOOKING FOR INDIVIDUALS WHO WILL:

• Manage certain member(s) of the accounting team, which includes, hiring, training, performance management, terminations etc.
• Have strong verbal and written communication skills
• Have strong computer proficiency in Office365 software applications, especially MS Excel
• Be experienced with a wide range of accounting software, including MS Business Central
• Possess a solid understanding of ASPE principles and knowledge of relevant federal, provincial, and local requirements.
• Have experience in US business accounting. Knowledge of US & State tax and compliance requirements is an asset.

KEY RESPSONSIBILITES:

• Manage accounting functions including GL, Cost Accounting, Inventory Accounting and Revenue Recognition for multiple business units
• Prepare and publish timely monthly financial statements and report variances
• Ensure quality control over financial transactions and financial reporting
• Work closely with associated business units to support growth strategies
• Provide proactive costing and financial analysis to associated business units – in particular for operations, pricing decisions, and capital investments
• Drive preparation of the budget and financial forecasts
• Ensure compliance with ASPE and other regulatory reporting
• Support month-end and year-end close process, including external audit
• Develop and document business processes and accounting policies to maintain and strengthen internal controls
• Help manage key external relationships including insurance, banking, auditors, legal, etc. and provide supporting information as needed

If this sounds like a career move that you want to make, please apply with your resume and cover letter here on Indeed – see our website for further company details.

We are committed to developing an inclusive, barrier-free selection process and work environment. We seek to provide accessibility for all applicants with disabilities consistent with our accessibility policies and the AODA. Please let us know if you require an accommodation and we will work with you to meet your accessibility needs. We thank all applicants for their interest; however only

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email

[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates need experience of 7 months to less than 1 year

Location: 9266 Guelph Line, Campbellville, ON, L0P 1B0
Shifts: Day, Evening, Night, Weekend, Early Morning and Morning
Work setting: Retail business

Physical Requirements:

• The candidate should be able to work under pressure, in ast-paced environment and also pay attention to detail

Other Requirements:

• The candidate should be able to work with being focused on the client, in a flexible environment and also in an organized way
• The candidate should be reliable and also a team player
• The candidate should have accuracy, efficient interpersonal skills and also an excellent oral communication
• The candidate should be able to supervise 1 to 2 people and also cashiers

Responsibilities:

• The candidate should be able to assign sales workers to duties, hire and train or arrange for training of staff and also supervise and co-ordinate activities of workers
• The candidate should be able to establish work schedules
• The candidate should be able to order merchandise, authorize return of merchandise, sell merchandise and also prepare reports on sales volumes, merchandising and personnel matters
• The candidate should be able to organize and maintain inventory and also resolve problems that arise, such as customer complaints and supply shortages

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

As P&D Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management, team development and for building and maintaining strong relationships with the broker and driver stakeholder group. Developing an engaged and motivated dispatch team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will play an important role in the overall success of the operations and will work collaboratively as part of the terminal leadership team to ensure a high performance, inclusive and respectful workplace focused on safety, customer satisfaction while creating efficiencies, maintaining costs for the company and revenue for the broker/driver community. 

How You’ll Help

• Safety, Service & Cost – follow to business expectations and established KPIs
• Ensure customer freight is picked up and delivered within our service matrix.
• Quality of Service – maintain process and quality standards by following prescribed process and demanding same of your team 
• Process Improvement –  drive out inefficiencies, suggest improvements to reduce rework and defects
• Individual and Team Productivity – ensure all shipments are worked daily, with comments and cause codes, as required
• Customer relations – Customer focused and maintain a high level of service to both internal and external customers
• Training & Development – train, guide and mentor members of the dispatch team to ensure a cohesive and productive entity
• Equipment management – responsible for the overall requiments of your terminal and overseeing the quality of the equipment.
• Other duties and/or responsibilities as required

Your Skills & Experience: 

• Post-secondary education, preferably in logistics or business administration 
• A suitable combination of education and experience may be considered
• Minimum 5 years’ experience in transportation or operations including LTL and city route planning, route optimization
• Proven experience building successful relationships with Owner / Operators and drivers
• Good working computer literacy in MS Office, AS400, Truck Mate and dispatch software; ability to learn and implement new systmes
• Demonstrated experience in managing and motivating people
• Experience understanding contracts and budgets
• Proactive thinker with the ability to correctly anticipate and identify issues, decisively solve problems, and implement plans to meet terminal requirements
• Must be proficient in MS Outlook, Excel & Word; web based programs, AS400 – an asset; must possess the aptitude for learning new programs
• Strong customer service focus, relationship building skills and conflict resolution skills
• excellent communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Exceptional judgment and decision making
• Troubleshooting and problem solving skills, the ability to evaluate current situation, respond quickly to changing requirements, execute and escalate accordingly
• Strong organizational and time management skills, including the ability to work under pressure in a fast-paced , deadline-driven setting
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.