For assigned facilities, the Cleaner is responsible for the provision of cleaning and related services under the general direction of the Team Leader.

KEY DUTIES & RESPONSIBILITIES

• Carries out responsibilities to meet Client/Tenant requirements and ensures that cleaning deficiencies are identified to the Team Leader for inclusion in the cleaning program
• Key activities include washing, dusting, emptying litter and recycling containers, operating cleaning equipment, changing light bulbs, and shovelling snow
• Secures assigned facilities after hours by locking doors, closing windows, turning on/off lights as required and resetting security systems as required
• Ensures compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, and fire protection
• Represents BGIS in enhancing tenant and customer satisfaction and maintain positive relations
• May be required to work shifts, work on-call/standby and emergency call-out as required
• Other duties as assigned

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION: High school education

JOB-RELATED EXPERIENCE: One year or less

KNOWLEDGE AND SKILLS

• Requires 1-year minimum experience in industrial/commercial facility cleaning operations
• Self-starter, willing to learn, able to work independently
• Team player
• Good verbal communication and writing skills
• Excellent interpersonal relationship skills
• Positive attitude toward all aspects of Environment, Health and Safety
• Knowledge of national and industry codes and standards such as WHMIS

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The Maintenance Team Lead is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned facilities.  The Maintenance Team Lead is responsible for overseeing the execution of activities performed by Technicians to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety, fire protection.  In addition to people leadership responsibilities, the Maintenance Team Lead also performs and delivers preventative and corrective maintenance as well as routine and on-demand services. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

• Account Operational Leadership,
• Facility Management Office Roles to support accounts,
• Project Management roles to lead and execute projects

KEY DUTIES & RESPONSIBILITIES 

Safety and Regulatory Ownership: 

• Oversees and monitors the activities and performance of Technicians within assigned facility.  Ensures that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protection as guided by BGIS Health Safety and Environment Teams 
• Champion and enforce safety protocols, ensuring a safe work environment for all team members. 
• Conduct safety training, risk assessments, and incident investigations as needed. 
• Perform rigorous safety assessments specifically targeting building equipment and recommend technical safety enhancements. 
• Promote a safety-first culture among the team. 

Technical Leader and Oversight: 

• Provide technical guidance and support to Technicians in troubleshooting and repairs. 
• Oversee the execution of maintenance tasks to maintain equipment and facilities in optimal condition as directed by BGIS Facility Management Office (FMO)  
• Coordinates and participates in facility-related projects 
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems. 
• Ensure compliance with established maintenance processes and industry best practices. 

Visibility in Sites: 

• Maintain a strong presence at assigned facilities, addressing maintenance issues promptly. 
• Foster positive relationships with clients and occupants, demonstrating a commitment to service excellence. 

Inspection Management: 

• Performs work in accordance to established processes and practices. 
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical and other equipment system monitoring and inspection. 
• Executes comprehensive technical inspections of building equipment, focusing on critical systems that directly impact tenant operations. 
• Oversee the proper application and execution of processes and practices to ensure achievement of and adherence to all requirements. 
• Oversee and performs regular facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.  Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair in partnership with Asset Management Team and the BGIS Facility Management Office (FMO). 
• Oversee and monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection when required 
• Conduct regular inspections to identify maintenance needs and opportunities for improvement. 
• Implement and monitor execution of inspection checklists and schedules. 

Occupancy Experience: 

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered on time and with high quality. 
• Prioritize occupant comfort and satisfaction through efficient and timely delivery service. 
• Address occupant concerns and requests in a professional manner. 

Proactive Communication and Escalation: 

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise 
• Coordinates and assists in the implementation of a preventative maintenance program.  Ensures that deficiencies are identified, recorded and escalated, and that related documentation is maintained 
• Communicate effectively with team members, clients, and management regarding maintenance activities and challenges. 
• Escalate issues to the FM and BGIS CMMS Team for critical maintenance needs promptly to ensure swift resolution. 

Work Order Management: 

• Oversee and maintains, troubleshoots and repairs mechanical and electrical building systems and equipment 
• Oversee and responds to routine and on-demand service requests and oversees the execution of preventative and corrective maintenance on facility mechanical and electrical equipment and systems 
• Assigns, prioritizes and monitors work progress in partnership with the BGIS CMMS Team.  
• Monitors execution of activities and performance to ensure timely completion and adherence to all requirements including but not limited to operating procedures and practices, quality, performance and contract response requirements. 
• In partnership with the Central Work Order Management Team Manage work orders efficiently, prioritizing tasks based on urgency and importance. 
• Ensure accurate documentation of work performed and maintain detailed records. 

Financial Ownership (Including Quotes Management): 

• Oversees and maintains all assigned tools and arranges for repair and replacement where required.  Submits all expenditures on a timely basis    
• In collaboration with BGIS FM and Regional Directors, Manage maintenance budgets and expenses effectively. 
• Prepare and review quotes for maintenance projects, ensuring cost-effectiveness. 

Vendor Management: 

• Collaborate with vendors and contractors for specialized maintenance services. 
• With support of the BGIS Strategic Sourcing and Vendor Management Evaluate vendor performance when required. 

KNOWLEDGE & SKILLS

• 5 years of facility operations and maintenance work experience
• Previous people leadership experience, preferred
• High school diploma plus trades training and certification
• Ability to lead a team of individuals
• Highly-advanced ability to adhere to processes and practices relating to facility operations and maintenance 
• Highly-advanced ability to maintain and repair building mechanical and electrical equipment and systems
• Highly-advanced building mechanical and electrical equipment and system  troubleshooting and resolution skills 
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a high level of environmental, health and safety mindset.  Ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

Licenses and/or Professional Accreditation

• Journeyman level Refrigeration license
• Journeyman level Electrical license
• Journeyman level Plumbing license
• Power Engineering 3rd Class or 4th Class
• Building Operator Certification
• Gasfitter I or II
• Systems Maintenance Administration Certification considered an asset

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

The Business Solutions and Operations Analyst is accountable for data verification, reporting and analysis, system configurations, business requirements gathering, Pcard and accurate invoicing for our BGIS clients.

• Provides Account Operations & Systems support to BGIS Clients and Client Account Team Members
• Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
• Recommends solutions and implements appropriate actions for issues
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives 
• Participates in the development of corporate programs/projects and releases of new system applications
• As the business representative, works closely with the project management team and development to ensure client requirements are captured and met for system enhancements
• Assists with development, documentation and review of policies, processes, training materials and work instructions for internal and external users
• Develops forms for use by the organization along with corresponding training material and work instructions
• Develops, monitors and maintains the corporate program’ tools;  performance and service delivery including the Asset association and the Halocarbon Program
• Uploads the appropriate documents, forms and submissions to the internal portal to be shared, monitored and reviewed by the client account teams
• Assists in compiling and analyzing operational, financial and key performance indicator data to support client account teams 
• Updates process documents including work instructions, forms and policies.
• Participates in special projects and ad hoc analysis as required
• Reviews and verifies accuracy of all compliance-related data submitted from all client business groups and product lines.
• Prepares and distributes related reports to relevant stakeholders. Highlights non-compliant items for stakeholder action and tracks non-compliance items to closure.
• Participates in the provision of training to Operations team members to facilitate understanding of compliance data related requirements and interpretation.
• Reviews compliance data and identifies process inefficiencies and inaccuracies.
• Assists in the development of compliance-related processes through activities including the provision of data reporting and analysis, and research of best practices.
• Assists in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
• Maintains current knowledge of compliance requirements of external organizations to assist with related initiatives
• Co-ordinate with Regional Leaders to provide metrics that will drive business goals i.e. WIP, Work Order Management, Operational Approvals
• Ensuring that action is taken to close Work Orders as soon as possible in order to shorten billing lifecycle 
• Other duties as assigned

• Previous Service Delivery Experience
• Understanding of compliance requirements of relevant external organizations. 
• Knowledge of RealSuite System, 
• Community college diploma or equivalent training (e.g. RPA, CET)
• Minimum of 1-3 years of relevant job-related experience
• Knowledge of quality management practices.
• Strong proficiency in MS Excel, PowerPoint and Word.
• Effective Data management skills
• Data reporting, verification and analysis skills.  Attention to detail.
• Effective written communication skills.
• Problem solving skills.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The Manager, Payroll is responsible for managing the payroll function for our Sustainable Cleaning Solutions (SCS) division. This position ensures that all payroll processes and activities are efficient and delivered effectively. 

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Manages the payroll team including training, coaching / mentoring, and conducting performance management of work assignments, evaluating employee performance, determining related training and orientation requirements, addressing performance issues through intervention or counseling.

Customer Service

• Maintains high customer service levels from the payroll team by performing duties such as scheduling and coordinating work assignments and system processes, problem identification and resolution. 
• Receives and responds to payroll inquiries and complaints regarding issues such as interpretations of payroll regulations and collective agreements.  

Payroll Processing and Administration

• Responsible for the timely and accurate preparation of payroll payments through such tasks as creating and maintaining processing schedules and checklists, reviewing reports to ensure the integrity and completeness of the payroll and benefits information, identifying and correcting discrepancies.  Ensures that all payroll information remains confidential and controlled.
• Coordinates the processing of special payments for severance, retroactive, performance and merit pay and collective agreement and Human Rights grievance resolution payments. Manages the analysis of audit query reports as a result of the payroll process runs.
• Manages the implementation of the recovery process for overpayments (i.e. recovery period for payroll deduction and release of the payroll authorization form).
• Manages the requisitions for off-cycle cheque processing.

Government Reporting, Remittances and Audits

• Manages the activities and performance of payroll team members to ensure operational efficiency and effectiveness – institutes appropriate internal controls for the payroll operation; ensures compliance with Revenue Canada, Employment Standards and collective agreements.  Prepares returns and reports as required by the legislation; maintains competence and knowledge and acts as a resource for the application of Income tax, Canada Pension and Employment Insurance and other legislated employee/employer deductions; maintains proper and secured retention of payroll documents and data; monitors the control mechanisms which include performing and reviewing accounts, reconciling, explaining and accounting for discrepancies and taking corrective actions; participates in organizing audit activities and preparation of audit working papers for payroll.

Operational Efficiency, Effectiveness and Best Practices

• Evaluates the department’s ability to measure and improve customer needs by participating in activities to compare performance including the development of process standards; improving business processes to meet customer needs; sharing information and responding to areas of dissatisfaction.
• Evaluates the department’s ability to measure and improve cost effectiveness by promoting efficient and effective utilization of allocated resources, which includes developing team members to ensure continuity of operation of the Payroll function; hires evaluates and promotes continuous learning for team members; manages and resolves team members issues as necessary; fosters conditions for team effectiveness; promotes, assesses and improves team members productivity; develops and monitors efficiency standards, indicators, benchmarks and workload measurement standards.

KNOWLEDGE & SKILLS

• A minimum of 5 years of relevant job-related experience.
• Advanced experience and knowledge of ERP payroll system.
• In-depth knowledge of CRA guidelines and payroll legislation. 
• Intermediate to Advanced knowledge of Microsoft Excel.
• Demonstrated language proficiency (both verbal and written) in English and French

Licenses and/or Professional Accreditation

• CPM designation required.

The Project Administrator is responsible for project administration activities including but not limited to maintaining project documentations, completing project set up, financial and administration close out requirements.

KEY DUTIES & RESPONSIBILITIES

Project Set Up

• Inputs project information into databases and completes project set up process

Project Tracking and Documentation

• Maintains project documentations such as project plans, meeting minutes, contracts, bid packages, technical and financial close outs, etc.
• Monitors project progress and timelines and prepares status reports to assist with timely project delivery.

Project Financial Administration

• Works with relevant stakeholders to collect vendor qualification documentations and ensure vendors are activated and set up within financial systems.
• Executes the purchase order process.
• Reconciles purchase orders to invoices to ensure accuracy.

Project Reporting

• Prepares various reports to support monitoring of project progress, costs, key performance indicators, etc.
• Reviews and communicates risks to Project Managers.

Project Close Out Administration

• Executes project close out requirements.
• Gathers and ensures receipt and sign-off of all project documentations.  Files project documentations.
• Ensures receipt of all invoices.  Follows up with vendors where required.  Reconciles purchases to invoices to ensure accuracy and ensures all invoices are paid.
• Reviews and reconciles actual project expenses against cost estimates.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• Community college diploma
• 1 to 3 years of project administration or administrative work experience
• Strong administrative and organizational skills
• Ability to provide project administration support
• Ability to maintain  accurate data
• Strong attention to detail and data accuracy
• Ability to extract and compile data into reports
• Ability to communicate effectively with others for the purpose of data exchange, clarification and follow up
• Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications

Licenses and/or Professional Accreditation

• Demonstrates an interest in pursuing Project Management Institute Accreditation

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds. 

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The Technician IV holds a provincially issued Certificate of Qualification in which the work will be performed and has passed any required exams. His mandate is to manage the facility's systems, perform preventive maintenance work and provide routine and on-demand services on the mechanical and electrical equipment and systems of the assigned facilities, according to company policies and professional certification requirements. The Technician IV is also responsible for performing work according to defined practices and procedures and meeting internal and external requirements, including environmental, health and safety, and fire safety requirements.

At this position level:

• Performs preventative and corrective maintenance on facility mechanical and electrical equipment and system

Trades certification or license in one or more of the following is required:

• Journeyman level HVAC/Refrigeration license
• Journeyman level Electrical license
• Journeyman level Plumbing license

In addition to one of the above requirements, the following are considered assets:

• Journeyman level Sprinkler Fitters license is an asset
• Registered as Fire Protection Technician (RFPT) is an asset
• Gasfitter I & II license is an asset

KEY DUTIES & RESPONSIBILITIES

Subject to legislative licensing requirements and company policy:

• Performs work in accordance to established processes and practices
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection
• Performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides suggestions for enhancement and repair.
• Monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection
• Maintains, troubleshoots and repairs mechanical and electrical building systems and equipment
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements
• Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database. Initiates documents to obtain formal approval of work required.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
• Maintains all assigned tools and arranges for repair and replacement where required.
• Submits all expenditures on a timely basis
• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
• Other duties as assigned.

Work Requirements

• Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.
• Must be willing to wear personal protective equipment

KNOWLEDGE & SKILLS

• More than 3 years up to 5 years of facility operations and maintenance work experience
• High school diploma plus trades training, certification or licensing
• Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
• Ability to maintain, troubleshoot and repair mechanical and electrical building systems and equipment
• Strong building mechanical and electrical equipment and system troubleshooting and resolution skills
• Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards
• Possesses a strong environmental, health and safety mindset. Strong ability to perform work in a safe manner
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

Licenses and/or Professional Accreditation

• Valid Class 5 driver’s license, and clean driver’s abstract.

This is a regular, full-time position with a salary range of $31.88 - $37.50 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Job Summary: As a member of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds. 

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

The Operations Manager is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

KEY DUTIES & RESPONSIBILITIES

For the assigned portfolio:

Portfolio Management

• Manages the operations and maintenance activities as well as annual facility programs of a portfolio of facilities.
• Responsible for ensuring facility uptime objectives are met.  Ensures the continued safe and reliable operations of the portfolio of facilities managed.
• Creates and implements annual facility management plans.
• Collaborates with relevant stakeholders and oversees the implementation of facility-related programs.
• Oversees maintenance and repair activities and performance of internal Technicians and service providers.  Ensures work is completed on time, safely and meet quality requirements.
• Ensures all relevant documentations (i.e. annual facility inspections, equipment data, project files, etc) are captured within service maintenance databases.
• Collaborates with relevant stakeholders to evaluate capital assets (i.e. equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.
• Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
• Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

• Responsible for meeting client obligations.
• Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction
• Recommends solutions and implements appropriate actions for issues
• Monitors service delivery performance against established metrics/key performance indicators.  Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
• Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.
• Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

• Executes emergency preparedness, risk management, disaster recovery and business continuity plans
• Collaborates with relevant stakeholders on incident management-related requirements

Health, Safety, Environment & Security

• Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
• In collaboration with Environmental, Health, Safety and Security Team, administers vendor safety-related accreditation, training and qualification, where required.
• Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance.
• Monitors and is responsible for the safe delivery of all work performed within assigned portfolios.

Client Relationship Management

• Develops and maintains effective relationships with clients.  Ensures ongoing client satisfaction.
• Acts as the focal point of escalation for issues pertaining to facilities managed.

Budget Development & Management

• Responsible for meeting budget for assigned portfolio.
• Develops and manages budget for portfolio and project expenses.  Collaborates with Finance to ensure affordability, budget management and ongoing profitability.
• Liaises with relevant operations team members and Finance team for reports to monitor expenses.
• Reviews and approves expenditures.

Project Management

• Develops and executes project plans and related estimated costs and budget for assigned portfolio.
• Oversees project delivery.
• Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.

Regulatory Compliance

• Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained
• Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
• Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.

People Leadership

• Responsible for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
• Other duties as assigned.

KNOWLEDGE & SKILLS REQUIRED

• Community college diploma
• Minimum of 5 years of facility management work experience
• Skilled at facility operations and maintenance management
• Highly advanced proficiency with facility equipment and building systems
• Skilled at managing service delivery and meeting client obligations
• Advanced budget management abilities
• Well-developed communication, influence, persuasion and negotiation skills
• Skilled at client relationship management
• Developed people leadership skills
• Advanced vendor management abilities
• High degree of client service orientation and sense of urgency
• Skilled at delivering projects
• Skilled at emergency preparedness and business continuity planning and execution
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
• Expert level knowledge of health and safety requirements.  Possesses a high degree of safety mindset
• Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
• Maintains current knowledge of and skilled at implementing facility management services best practices.
• Expert level knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

One or more of the following – preferred, with commitment to complete one or more of the following:

• Certified Facility Manager through International Facility Management Association (IFMA)
• Certified Property Manager through Institute of Real Estate Management
• Facility Management Administrator Designation through Building Owners and Managers Institute  (BOMI)
• Real Property Administrator through Building Owners and Managers Institute  (BOMI)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Job Summary: As a Cleaner of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor the Cleaner will:

• Clean floors by sweeping, mopping or vacuuming
• Sweeping of exterior perimeter of the building
• Empty waste receptacle
• Transport garbage from drop points to garbage bins or compactor 
• Cleans and stores equipment and machinery used
• Replenishes cleaning solutions
• Follow procedures for dilution of detergents
• Low and high dusting, wiping surfaces, glass cleaning and cleaning bathrooms as required
• Notify supervisors concerning the need for major repairs 
• Other duties that management may assign depending on facility needs (cleaning appliances, run dishwashers etc.)

 Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Job Summary: As a Cleaner of the BGIS SCS Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor the Cleaner will:

• Clean floors by sweeping, mopping or vacuuming
• Sweeping of exterior perimeter of the building
• Empty waste receptacle
• Transport garbage from drop points to garbage bins or compactor 
• Cleans and stores equipment and machinery used
• Replenishes cleaning solutions
• Follow procedures for dilution of detergents
• Low and high dusting, wiping surfaces, glass cleaning and cleaning bathrooms as required
• Notify supervisors concerning the need for major repairs 
• Other duties that management may assign depending on facility needs (cleaning appliances, run dishwashers etc.)

 Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is required to use hands and fingers to handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision and the ability to adjust focus.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!