664 Jobs Found
Customer Service Representative Full-time Job
Customer Service BramptonJob Details
CLOSING DATE: August 04, 2024
AREA OF RESPONSIBILITY:
Reporting to the Recreation Supervisor/Supervisor on Duty, provide professional front-line customer service support, responding to facility inquiries, program information and services that result in a positive experience.
- Provide a high-level of front-line customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers’ needs and wants and remembering to “upsell” where possible
- Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
- Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
- Handle feedback in a professional manner while providing exceptional customer service
- Provide support to the Facility Clerk (facility dependent)
- Balance and verify daily revenue and complete administrative paperwork and reports
- Complete administrative duties in a timely manner (eg. opening and closing procedures, count sheets, payroll)
- Maintain a safe and tidy work space
- Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
- Responsible to complete administrative duties in a timely manner; includes reports and documentation
- Maintain an understanding of department programs and services
- Assist with concessions operations when required (facility dependant)
- Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
- Attend meetings/training as required
- Performs other duties as assigned
SELECTION CRITERIA:
- Minimum 16 years of age
- Intermediate computer skills (Word/Excel/Outlook)
- Current Standard First Aid / CPR C from an accredited organization, or the ability to obtain within 1 month of date of hire
- Exceptional customer service and communication skills
Additional Criteria for Peel Village Golf Course
- Minimum 18 years of age
- Smart Serve certification, or the ability to obtain within 1 month of date of hire
- Valid “G2” Ontario driver’s licence and the ability to obtain a City of Brampton Off Road Vehicle Operator’s Permit considered an asset.
**Preference will be given to students that have a permanent residency in Brampton.
**Various tests and/or exams may be administered as part of the selection criteria.
Interview: Our recruitment process will be completed with video conference technology.
Customer Service Representative
City Of Brampton
BramptonCustomer Service Full-time
19.45
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Customer Business Development Representative Full-time Job
Customer Service MississaugaJob Details
Responsible for supporting Customer Sales teams by ensuring key sales information, insights and recommendations are available on a timely basis to enhance customer business development efforts. Equally responsible for providing support and information to internal business functions consequently allowing Customer Sales teams effective external focus.
Any MLF team member interested in being considered for this role are encouraged to apply online by August 12. Applications received beyond that date are not guaranteed consideration.
Snapshot of a Day-in-the-Life:
- Ensure flawless execution of order fulfillment, liaising with internal departments to ensure customer expectations are met / exceeded
- Attend key customer meetings -business reviews, planning meetings, new product presentations, etc.- with Customer Business Development Managers
- Provide back-up support to Customer Business Development Managers (i.e. vacation coverage etc.)
- Complete analysis, gain key insights and make recommendations on key performance indicators/trends and future opportunities such as sales volume, trade spending, KAAP, advertising promotions, new product launches, pricing, etc.
- Assist in the development of customer presentations (i.e. product launches, customer business plan/reviews, promotions, merchandising, pricing, etc.)
- In conjunction with other functions, coordinate, support or lead processes internally to allow Customer Managers increased external focus
- Effectively communicate customer requirements across all internal functions
- Ensure systems / processes are effectively managed and improved
- Recognize and make recommendations on cost reduction opportunities
- Assist customer team with information requests, key insights, recommendations and processes (support external processes / lead and support internal processes)
- Develop a deep understanding of the customer to provide value-added services to the customer team and customer(s)
- Support internal business functions with information and insights
- Improve internal process to support effectiveness, efficiency and external focus
- Other duties as assigned
What You’ll Bring:
- Post-secondary education required - business focus preferred
- 2-3 years’ work experience in a sales or marketing function
- Previous Customer Business Development Representative experience considered an asset
- Experience working with LDIA and AC Nielsen considered an asset
- Strong computer skills (Microsoft Office)
- Strong analytical skills; ability to gain and communicate key insights
- Strong interpersonal skills
- Good verbal and written communication skills
- Ability to work under pressure in a fast paced, demanding work environment
- Highly organized, fact-based and detail oriented
- Able to anticipate internal/external customers’ needs and proactively seek to satisfy those needs
What We Offer at Maple Leaf Foods:
- Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
- An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
- A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting.
- Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
- Defined Contribution Pension Plan with company matching that starts on your first day of employment.
- Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
- Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
- Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.
Customer Business Development Representative
Maple Leaf Foods Inc.
MississaugaCustomer Service Full-time
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Customer Rep-Station Part-time Job
Federal Express Corporation Canada
Customer Service TorontoJob Details
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
Additional Details:Part time: Monday – Friday 12:00 – 16:30
- Location: 475 Commissioners Street, Toronto, ON M4M 1A5, Canada
Customer Rep-Station
Federal Express Corporation Canada
TorontoCustomer Service Part-time
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Senior Customer Experience Associate Full-time Job
Customer Service VaughanJob Details
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
- Nurturing rich, long-standing relationships
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:
- Have strong customer service skills
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Have experience with conducting simple sales, proactive marketing calls and providing financial advice
- Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
- Previous banking experience is a strong asset
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
- A competitive compensation and benefits package
Senior Customer Experience Associate
Scotiabank
VaughanCustomer Service Full-time
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Customer Service Learning Specialist Full-time Job
Customer Service DorvalJob Details
Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew Training Team. The Cabin Crew Training Specialist possesses organizational, communication, and analytical skills to assist our 8000-strong cabin crew in maintaining and exceeding our 4-star Skytrax service ranking as well as our outstanding safety reputation. To achieve this, the Cabin Crew Training Specialist will train, coach, and assess cabin crew and develop them into full service and safety professionals.
Responsibilities
- Conduct and facilitate classroom and simulator training related to Customer Service, Commercial, Safety, Regulatory and Service as required.
- Complete all pre and post training administration.
- Provide coaching inside and outside the classroom (on-board; crew support centers; at gate, etc.) when required.
- Assess, evaluate, and rate trainee performance. Provide timely feedback and/or coaching dependent on the training and performance objectives set.
- Work and co-lead special projects mandated by the branch or other operational teams (introduction of new aircraft; IFE systems; eLearning; training design).
- Work closely with Training Design and In-Flight Service bases to provide support and assistance whenever needed.
- Gather and solicit operational and training performance information in the areas of administration of procedures, design and development of programs, and participant performance.
- Assist in the design and development of major training programs, when required.
- Review, evaluate, and modify proposed and existing programs. Provide ongoing feedback to existing programs.
- Supports and/or participates in internal and external audits (Safety & Quality Assurance) when required.
- Participate in all the Train the Trainers sessions on Safety, Service, and Instructional related items as they pertain to training.
- Participate and coordinate recruitment activities for Customer Service Training Team when required.
- Work with colleagues and manager to achieve and surpass branch and operational objectives.
Qualifications
- Possess sound knowledge in training development and adult learning principles.
- Excellent written and verbal skills.
- Successfully complete flight attendant initial training and maintain flight attendant qualifications throughout instructor career.
- Ability to challenge the status quo and possess a continuous improvement philosophy in all areas of training.
- Ability to receive constructive feedback from frontline, peers, and managers as well as provide it.
- Excellent facilitation and instructing skills.
- High regard for health and safety.
- Strong interpersonal effectiveness skills with solid leadership qualities and conflict resolution acumen.
- Ability to work in teams and high confidence self-correcting oneself and others.
- Possess “forward thinking” ability.
- Demonstrate a strong commitment to customer service.
- Must be able to work independently with minimal supervision and able to seek out help when needed.
- Highly flexible and adaptable and still able to meet deadlines, work under pressure, and prioritize multiple projects.
- Willing to travel and work flexible and extended hours.
- Previous experience in in-flight, training, and customer services, a definite asset.
- Bachelor of Education or other related discipline or equivalent professional experience, a definite asset
Conditions of Employment:
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Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Customer Service Learning Specialist
Air Canada
DorvalCustomer Service Full-time
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Contact Center Representative - Bilingual Full-time Job
Customer Service MontréalJob Details
As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs, answering incoming calls from our credit cards clients as well as calls transferred from other departments.
As a Contact Centre Specialist II, Cards CARE you will assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals. You demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives, obtaining complete information on clients’ issues and summarizing and verifying the facts. The Contact Centre Specialist II, Cards CARE supports best practices, providing information and solutions to existing and potential clients regarding CIBC’s credit card products and services, including assisting clients with application and cancellation requests.
The role receives general instructions on routine work and requires limited direction, collaborating to find simple solutions that make it easy for clients to bank with us.
At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.
Please note that the start date is September 9th, 2024.
Our Contact Centre is open Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours.
We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.
Agent@Home Program Requirements
- Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
How you'll succeed
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Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
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Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
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Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
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Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs
Who You Are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
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You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
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You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
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You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
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You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
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Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
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You're fluent in French and English to support business operations outside of Quebec, Canada.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
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We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
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We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Contact Center Representative - Bilingual
CIBC
MontréalCustomer Service Full-time
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Customer Services Representative Part-time Job
Customer Service SurreyJob Details
Location(s): Cloverdale Branch
Job Type: Part Time
myWork Options: In-person
Starting Salary Range: $22.35-$26.56
Background Screening Requirement:
- Enhanced Criminal Record Check (every 5 years)
- Credit Check (every 5 years)
- Social Media Check (every 5 years)
- Identity Verification
- Education Verification
- Employment Verification
- References
What’s the job?
On any given shift you will be the face of Coast Capital in the branch and balance a friendly advice and service approach with demonstrated ability to proactively listen and identify opportunities to deepen member relationships. By providing our members with support and financial advice, we help them Build a Better Future, Together. While this job is posted as a Customer Service Representative, internally, we title it a Member Service Representative, always putting members at the centre of everything we do.
This is a part-time position with a minimum of 15 hours per week, up to 30 hours per week depending on branch staffing need. Our Cloverdale branch is open Tuesday to Saturday and we are looking for candidates with availability on Wednesdays and Fridays at minimum.
What you’ll get to do:
- Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
- We build connection.
- We act with courage.
- We re-imagine.
- Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
- Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
- Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
- Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
- Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
- Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.
Who are we looking for?
To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.
- Communication – You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
- Active Listening – You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
- Empathy – You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
- Initiative – You don’t sit and wait for something to do. You see something that needs to be done, and do it.
- Problem Solving – You find job satisfaction by identifying a member problem and work towards solving it with them.
- Curiosity – You are a life-long learner who loves to grow their understanding of the financial world.
- Advisory – You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
- Adaptability – You happily handle whatever situation comes your way.
- Motivation – You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
- Integrity – You follow the documented process and do the right thing, every time. Even when no one is watching.
- Legal Eligibility – You are legally entitled to work for any employer. Please note for those candidates interested in applying for a Canadian Permanent residency, this position falls under a C National Occupation Code (NOC).
Customer Services Representative
Coast Capital
SurreyCustomer Service Part-time
22.35 - 26.56
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Customer Relations Representative Full-time Job
Customer Service MontréalJob Details
As a member of the Dealer Finance Centre (DFC) Team and working in close partnership with the Retail Sales and Lending team, you are responsible for contributing to the overall success of the DFC by meeting Service Excellence goals for internal and external customers by providing prompt, accurate and professional resolution to all inquiries while adhering to the Bank security, operational and compliance procedures, and policies.
The Customer Relations Representative handles a high volume of incoming Dealer and Client phone calls. In this role, your main responsibilities include assisting clients with their concerns by responding to and effectively resolving their issues.
Is this role right for you? In this role you will:
- Performs all Customer Service activities according to established service standard and established targets:
- Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases;
- Following the Bank’s service standard guidelines during all contacts with dealerships, clients, Branches and other Bank departments;
- Providing a high level of customer service on all incoming telephone/fax/electronic inquiries from Dealerships
Increase Client satisfaction and loyalty through service excellence by:
- Acquiring and maintaining a detailed knowledge of products and services;
- Responding to the client’s inquiries fully and effectively resolving clients concerns on the spot and/or escalating as appropriate;
- Providing guidance and direction to Dealers with all aspects of Funding requirements of the DFC;
- Providing a positive customer service experience at all times by ensuring the customer experience is delivered in a professional and friendly manner;
- Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate;
- Demonstrating respect and knowledge in every client interaction;
- Participating in and supporting change initiatives;
Contributes to the quality and efficiency of the DFC operations as well as compliance and regulatory and internal bank guidelines to minimize the Bank’s exposure to risk by:
- Adhering to custody and security procedures and policies at all times;
- Adhering to position authorities and Bank policies;
- Complying with regulatory requirements as part of the service process, including Know Your Customer (KYC), Anti-Money Laundering/Anti-Terrorist Financing (AML/ATF) Privacy and Occupational Health and Safety (OHS) requirements, processes and guidelines;
- Reporting immediately any unusual occurrences or fraudulent activity and escalating issues/deficiencies/trends to your Direct Supervisor and/or Senior Manager of Operations, VP and Centre Manager and/or Chief Compliance Office.
- Timely escalation of issues/obstacles/trends to your Direct Supervisor;
- Ensuring all contracts received are acknowledged and distributed evenly to Validation Officers, keeping Supervisor apprised of incoming volumes.
Provides Administrative Support and Contributes to DFC growth, profitability and productivity:
- Providing above average customer service in all internal and external contacts;
- Participating in reviewing/identifying business needs, developing requirements;
- Action Dealer requests to discharge, amend or substitute Collateral
- Action Reports from AFIL ie. Mazda Loyalty, VIN mismatch,
- Respond and action Dealer request for errors or omissions on compensation
- Assisting the Sales force with special projects i.e. Dealer Appreciation Certificates
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Thorough knowledge of automotive, Retail Indirect Loans and DVLP leases to deal knowledgeably with a high volume of dealership enquiries related to the complexities of the product and processes.
- Expert knowledge of the Validation and Funding process.
- Strong organizational, written and verbal communication skills
- Thorough knowledge of PC software programs: ALS COM, CIS, Auto Hub, Excel and Microsoft Word (considered an asset)
- Working knowledge of Bank system HR Passport, My Learning Centre etc.
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.
Location(s): Canada : Quebec : Montreal || Canada : Quebec : Anjou
Customer Relations Representative
Scotiabank
MontréalCustomer Service Full-time
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Customer Communications Specialist Full-time Job
Customer Service TorontoJob Details
- Contributes to the planning, development, execution, and evaluation of customer-facing communications strategies, plans and associated tactics.
- Identifies priorities, coordinates and/or leads customer communications activities to ensure customer change readiness and timely execution.
- Contributes to the development, execution and communication of community and stakeholder outreach activities, initiatives, and campaigns.
- Provides expertise to other departments on customer communications and recommends strategic approach.
- Contributes and actively participates efforts to inform and educate customers.
- Reviews products and documents on behalf of the leadership team and/or to support stakeholders prior to dissemination.
- Develops engaging content for customer-facing digital channels, and coordinates content calendar.
- Liaises with other departments to coordinate posting of social medial content across brand platforms; tracks success to inform future goals.
- Actively engages as a member and advocate for the customer experience, on internal or external working groups for various projects.
- Uses and trouble shoots web experience management system for website, and trains new team members on its use.
- Develop reports for both internal and external stakeholders as needed.
- Updates products in Illustrator and InDesign
- Establishes and maintains positive relationships with internal and external stakeholders to protect and enhance the customer experience, mitigate issues, and recommend solutions.
- Tracks project timelines and, ensures that strong customer experience and communications requirements are embedded in contracts before they go to tender.
- Completion of a College Diploma in Communications or an equivalent combination of education and related experience deemed equivalent.
- Demonstrate years of experience coordinating communications and public relations activities.
- Knowledge of strategic communications planning, channels, and approaches, as well as execution
- Project and time management skills to lead and/or coordinate several communications plans.
- Independent thinking and the ability to work autonomously.
- Oral/written communication competencies, and negotiation skills
- Familiarity with social media platforms and web content management systems
- Customer service knowledge to provide expertise on customer communication issues.
- Strategic thinking skills to develop, implement, and monitor communication plans and strategies.
- Some knowledge of graphic design software programs Illustrator and InDesign
- Ability to multi-task under pressure
Customer Communications Specialist
METROLINX
TorontoCustomer Service Full-time
78,241 - 106,677
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BI- LINGUAL CUSTOMER SERVICE REP Full-time Job
Customer Service BurlingtonJob Details
On-site position
Work Schedule: Monday to Friday, 8.30am to 5pm
Summary
Require Bi-Lingual French CSR position, performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small scale projects. Representative will be responsible for responding to customer inquiries and resolving customer issues and inquiries. Must have excellent communication skills and be able to build positive relationships with internal and external customers.
This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned.
This position may deal with confidential material on a regular basis.
Responsibilities:
- Prepares complex reports/presentations.
Performs analysis using various software packages and databases
Able to process orders, learn software systems, Outlook, Microsoft Teams, SAP, GWS excel and other related applications
Provides advanced office support knowledge and skills.
Answer incoming calls from customers therefore proficient in speaking French/English and written
Assist customer with request for information, complaints and resolving issues via phone, email or other media
Strong written and verbal communication skills
Attention to detail, especially involving data entry
Handling of customer complaints by providing solutions, often within a time limit to ensure customer satisfaction
Ability to multitask, prioritize and manage time effectively
Follow communication procedure, work instructions, guidelines and policies
Qualifications:
- High School Diploma, GED, or International equivalent
2+ years' office warehouse support experience - Preferred
Strong analytical, oral/written communication, problem solving, basic research, attention to detail and time management skills
Proficiency in Microsoft Office (Word, Excel, Access, and Outlook)
Accurate and rapid data entry
BI- LINGUAL CUSTOMER SERVICE REP
UPS
BurlingtonCustomer Service Full-time
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Customer service clerk Full-time Job
Customer Service Saint-Jean-sur-RichelieuJob Details
Requirements:
Languages: Candidates must have knowledge of the English and Mandarin Language
Education: Candidates need standard educational qualifications such College/CEGEP or equivalent experience
Experience: Candidates should have experience of 1 to less than 7 months
Computer and technology knowledge: Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS Access, and MS PowerPoint
Own tools/equipment: Computer
Security and safety: Criminal record check
Location: 100 Rue Richelieu suite suite 220Saint-Jean-sur-Richelieu, QC J3B 6X3
Shifts: Day
Work setting: Rural area and Private sector
Physical Requirements:
The candidates should have attention to detail in their work
- The candidates should be able to thrive in a fast-paced environment
- The candidates should possess hand-eye coordination skills
- The candidates should have the physical endurance for tasks that are physically demanding
- The candidates should be capable of efficiently handling repetitive tasks
- The candidates should be able to work under tight deadlines
- The candidates should be comfortable with walking as part of their duties
- The candidates should be able to work under pressure when necessary
Other Requirements:
- The candidates should prioritize punctuality and possess efficient interpersonal skills
- The candidates should have excellent oral and written communication abilities
- The candidates should exhibit flexibility in adapting to changing circumstances and be organized in their work
- The candidates should be reliable in fulfilling their responsibilities and be a team player, fostering collaboration within the team
- The candidates should show initiative in their responsibilities
Candidate Status:
- Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
- International Candidates who don’t have a valid Canadian work permit also can apply
Responsibilities:
- The candidates should be able to access and process information, answer inquiries, and provide information to customers
- The candidates should be able to arrange for refunds and credits, maintain records and statistics, and perform general office duties
- The candidates should be able to receive and log complaints, answer written and oral inquiries, and develop and organize workshops, meetings, ceremonies, and other events for publicity, fundraising, and information purposes
- The candidates should be able to gather, research, and prepare communications material, co-ordinate special publicity events and promotions, and prepare sports, literary, performance, or other contracts
How to apply:
If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details
By email
[email protected]
Customer service clerk
Location Way Inc
Saint-Jean-sur-RichelieuCustomer Service Full-time
16
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Customer Experience Associate Full-time Job
Customer Service MascoucheJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.
Customer Experience Associate
Scotiabank
MascoucheCustomer Service Full-time
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