664 Jobs Found
Help Desk Specialist Full-time Job
Customer Service CalgaryJob Details
The Help Desk Specialist role is responsible for resolving priority service and reservation troubleshooting requests for a variety of internal and external stakeholders. Help Desk Specialists provide concierge service to Canadian North Board of Directors, VP's, community leaders, and travel agents. Additional support is provided through the timely management of email requests for specialty reservations and special service requests.
Reports to: Team Lead, Customer Contact Center
*Non-bargaining
Duties and Responsibilities
Must be able to perform, but not limited to, the following duties and responsibilities:
- Provide corporate VIP services for key stakeholders including Board of Directors and Executive Team;
- Tier 3 level support internally for Medical Travel Team, Customer Contact Center, airports, and internal stakeholders;
- Manage group bookings including responding to all inquiries, provide group quotes, book and administer group bookings in accordance with group policies;
- Travel agency support escalations;
- Manage oxygen request for Government of Nunavut Medical Travelers;
- Book and track requirements for Sales and Marketing initiatives such as complimentary tickets, sponsorship programs, etc.
- Liaise with select internal and external customers to provide enhanced service for imminent travel needs;
- Communicate situations requiring escalation to Senior Management, as required;
- Prepare and distribute reports;
- Identify opportunities and areas for improvement and liaises with internal stakeholders to facilitate change and for continuous customer service improvement;
- Actively participate in the continuous improvement of customer support initiatives and programs;
- Provide after-hours support to various teams ensure highest level of customer service resolution;
- Assist with special projects as required;
- Other duties as assigned.
Skills and Qualifications
Included, but not limited to, the following skills and qualifications:
- Hich-school diploma or equivalent related work experience;
- Two (2) years of previous experience;
- Exemplary customer service skills;
- Strong Interpersonal and communication skills for internal and external Customers;
- Strong organizational, problem solving, analytical and decision making skills;
- Resolve customer issues with the highest level of integrity and professionalism;
- Keen knowledge of company policies, Procedures and Tariffs;
- Attention to detail and ability to quickly solve problems;
- Must be adept at handling multiple tasks, and prioritizing duties;
- Strong process and procedural skills;
- Comfortable using the following software in a typical work day: Microsoft Office Programs (Outlook, Teams, SharePoint, Word, Excel);
- Superior Sabre skills including reservations, pricing, ticketing, check-in;
- Knowledge of airline accounting processes considered an asset;
- Must be able to support working in a 7-day a week rotation-based; schedule, including weekends and statutory holidays;
- Excellent English written and verbal communication skills;
- Ability to communicate in French an asset;
- Ability to communicate in Inuktitut a definite asset;
- Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.
Closing date: September 27th, 2024
Help Desk Specialist
Canadian North
CalgaryCustomer Service Full-time
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Client Service Representative Full-time Job
Customer Service TecumsehJob Details
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How you'll succeed
- Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
- Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
- Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
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We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
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We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
195COMMERCIALBLVD
Employment Type
Regular
Weekly Hours
15
Skills
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Client Service Representative
CIBC
TecumsehCustomer Service Full-time
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Customer Service Representative Full-time Job
Customer Service CalgaryJob Details
We’re looking for a Customer Service Representative to join our growing team!
This is a full-time permanent opportunity working out of our Service Centre located at 2220 32 Ave, NE Calgary.
What you'll do here:
- Be responsible for providing fast-paced front-line customer service within the Service Centre.
- Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
- Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
- Respond to internal and external customer's enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
- In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
- Document and direct inquiries and assignments to appropriate individuals or units.
- Perform routine administrative functions such as file processing as requested by the Service Centre Manager.
What you bring to the table:
- Availability to work a total of 35 hours per week within the Intact Service Centre operating hours: Monday to Friday 6:45 am to 7:00 pm, and Saturdays from 9:00AM – 5:00PM on a rotating basis.
- Ability to work on-site at the Intact Service Center in North-East Calgary, work from home is not offered nor is any flexible work arrangement.
- A valid class 5 driver’s license, with a clean driving record; able to drive automatic, and ability to drive manual transmission is an asset; and prepared for light physical work cleaning vehicles is an asset.
- Able to assist with Valet duties as required. This can include washing vehicles, vehicle deliveries, and valeting a vehicle to our Rely vendors.
- Ability to work on your feet for extended periods of time.
- Legendary customer service and communication skills.
- Ability to carry out instructions provided in written, oral, or diagram form.
- Ability to deal with and solve problems involving specific parameters in standardized situations.
- Ability to work in a fast pace, high pressure environment.
- Team player with ability to share job responsibilities of others when called on.
- Knowledge of Insurance is an asset.
- Familiarity with MS Office products.
- No Canadian work experience required however must be eligible to work in Canada.
This role is eligible for employee referral bonus. #myReferrals1000
#LI-Onsite
What we offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
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A financial rewards program that recognizes your success
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An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
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An extensive flex pension and benefits package, with access to virtual healthcare
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Flexible work arrangements
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Possibility to purchase up to 5 extra days off per year
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An annual wellness account that promotes an active and healthy lifestyle
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Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
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A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
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Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
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Inspiring leaders and colleagues who will lift you up and help you grow
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A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
Customer Service Representative
Intact Financial Corporation
CalgaryCustomer Service Full-time
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Customer Service Representative Full-time Job
Customer Service MonctonJob Details
As a Customer Service Representative, you will enjoy:
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Flexible schedules
-
Large, stable employer
-
Opportunities for fast career advancement
-
Task variety
-
Weekly pay
-
Night shift premium
-
Employee discount
-
Scholarship program
-
Years of service Recognition program
-
Supporting temporary workers through PNP (some conditions may apply)
Your key responsibilities:
You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
What we are looking for:
-
Customer service
-
Communication and friendly conversation
-
Performing at a quick pace while having fun
-
Working as part of a team to accomplish daily goals
-
Coming up with great ideas to solve problems
-
Thinking quickly and offering suggestions
Great to have:
-
Customer service experience
-
Motivation to advance in your career!
-
Willingness to learn and have fun!
5 Plaza Boulevard, Moncton, NB E1C 0E8, Canada R455591
Customer Service Representative
Circle K Convenience Store
MonctonCustomer Service Full-time
Learn More
Representative, Customer Service Full-time Job
Customer Service BramptonJob Details
Why is this role important:
The Customer Service Representative works with our Supply Chain partners and our store retailers to ensure inquiries on store credits are investigated and resolved with a customer centric solution at the heart of what you do. Your role is to manage requests from our retailers and coordinate store returns to the appropriate distribution centre. If you enjoy helping people, having a direct impact on the success of our store network and are passionate about supply chain consider applying!
What you'll do:
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Respond to customer inquiries on store credits (shorts, overages, damages, returns, mispicks, etc.)
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Support supply chain partners and stores through phone and email to understand, investigate and determine root causes of store claims
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Build relationships with distribution centers, business units and store partners to complete credit investigations; process credits and communicate results to stores and impacted departments
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Use SAP to receive and input credit data from stores, bringing to bear company policies to guide decisions
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Generate daily and weekly summary reports for analysis
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Apply policies and procedures to each claim while processing credit requests
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Prioritize workload to deliver timely service on credit requests, returns and retail services.
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Commitment to promoting a workplace of inclusiveness and belonging
What you bring:
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Bilingual in French and English (written and verbal communication)
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Previous experience within a Call Centre environment or comfort to learn
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Experience working within a Distribution or Retail environment or comfort to learn
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Experience with SAP, Manhattan WMS, JDA TMS & Microsoft Office applications or comfort learning how to use
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Communication and customer service skills with a focus on putting the customer first using our CORE Values – Care, Ownership, Respect and Excellence
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Detail oriented with time management skills and ability to work through change.
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Ability to prioritize workload, work well independently and collaboratively with people to find solutions.
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Potential opportunity to flexible work week including Saturday (6:30am – 2:30pm)
1 Presidents Choice Circle, Brampton, ON
Representative, Customer Service
Loblaw Companies Limited
BramptonCustomer Service Full-time
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Bilingual Contact Centre Representative Full-time Job
Customer Service TorontoJob Details
Job Description:
- Department Overview
Helping is at the heart of everything we do at our contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities.
Job Details
What You’ll Do
As the voice of TD, you’ll be passionate about understanding our customers. Whether you’re assisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team, you will:
- Make people’s day:consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.
- Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
- Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
- Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Where You’ll Work
After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.
Job Requirements
What You Need to Succeed
We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. - High School Diploma or equivalent
- Bilingual (French & English)
- Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
- Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
- Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
- Flexibility, resiliency, and a positive attitude when responding to challenging situations.
- Passion to assist customers in resolving unspoken needs by offering consultative advice
- Ability to work both independently and as part of a team.
- Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We’re hosting in-person training and onboarding sessions at 7250 Mile-End for 10 weeks to ensure you’ve got everything you need to succeed in your new role.
InterviewProcess
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
National Occupation Classification (NOC) Code
14201 – Banking, insurance and other financial clerks (NOC)
Bilingual Contact Centre Representative
TD Securities
TorontoCustomer Service Full-time
Learn More
Customer Service Manager Full-time Job
Customer Service KirklandJob Details
Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!
What you'll do...
1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handles customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
17000 Rte Transcanadienne, Kirkland, QC H9J 2M5, Canada
Customer Service Manager
Walmart
KirklandCustomer Service Full-time
Learn More
Customer Service Representative Temporary Job
Customer Service North BattlefordJob Details
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How you'll succeed
- Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
- Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
- Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
-
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2025-10-19
Job Location
North Battleford
Employment Type
Temporary (Fixed Term)
Weekly Hours
1
Skills
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Customer Service Representative
CIBC
North BattlefordCustomer Service Temporary
Learn More
Banking Customer Service Representative Full-time Job
Customer Service SaskatoonJob Details
The primary focus of the Banking Customer Service Representative is to provide exceptional customer service and be responsible to open products and services for new and existing clients without lending requirements by engaging clients in conversation and explore potential opportunities to provide a full-service solution.
Day-to-day activities
Customer Service. Sales. Financial knowledge sharing. Process & operations. Reporting
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Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying.
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Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.
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Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.
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Exercising your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.
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Learning and expanding your knowledge in a way that contributes to your branch’s success.
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Spreading positive vibes and collaborating with a team you’re proud to be a part of.
Capabilities that will take you further
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People first approach. You are all about people. Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.
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Business focused. You’re able to see the bigger picture. Your client focus allows you to anticipate clients’ needs to go beyond expectations and drive opportunities to genuinely help others while growing business.
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Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.
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Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.
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Accurate. You’re very detail oriented. Accuracy is a practiced skill of yours and doesn’t diminish in a fast-paced, changing environment.
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Knowledge seeking & growth minded. You’re a self-starter. You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money.
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Technologically sound. You’re computer savvy – enough to move around MS Office Suite and other programs with ease.
Foundational knowledge and experience to grow from
Some post-secondary classes and ideally 1 year of customer service experience coupled with a strong desire and commitment to learn and grow a career in the financial sector!
Why work with us?
Your success is our obsession! And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterstone Human Capital’s Most Admired Corporate Culture 2023.
Wellness matters. We offer an award-winning benefits package that includes:
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Hybrid work environments
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Everyday flexibility
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Generous company-funded health coverage
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Health care spending account
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A flexible wellness program
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generous time-away options to unplug, rest & recover
Career development. We commit to our employees’ development and help them reach their professional goals with:
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Organization wide coaching services
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Mentorship
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Education support & training programs
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
#LI-SA1
IND-SA
Closing Date:
* Position closes at 12:01am on the close date identified below.
09/30/2024
Banking Customer Service Representative
CWB Financial Group
SaskatoonCustomer Service Full-time
Learn More
Customer Service Representative Full-time Job
Customer Service TorontoJob Details
Application Deadline:
09/29/2024
Address:
5140 Yonge Street, Unit 101
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
- Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).
Salary:
$33,850.00 - $44,000.00
Customer Service Representative
BMO CANADA
TorontoCustomer Service Full-time
Learn More
Customer Service Representative Full-time Job
Customer Service RichmondJob Details
As a Customer Service Representative, you will enjoy:
-
Flexible schedules
-
Large, stable employer
-
Opportunities for fast career advancement
-
Task variety
-
Weekly pay
-
Night shift premium
-
Employee discount
-
Scholarship program
-
Years of service Recognition program
-
Supporting temporary workers through PNP (some conditions may apply)
Your key responsibilities:
You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
What we are looking for:
-
Customer service
-
Communication and friendly conversation
-
Performing at a quick pace while having fun
-
Working as part of a team to accomplish daily goals
-
Coming up with great ideas to solve problems
-
Thinking quickly and offering suggestions
Great to have:
-
Customer service experience
-
Motivation to advance in your career!
-
Willingness to learn and have fun!
31441 Highway 2, Richmond, PE C0B 1V0, Canada
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Customer Experience Associate Full-time Job
Customer Service CanmoreJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Scotiabank
CanmoreCustomer Service Full-time
Learn More