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Reporting to the Purpose Advisor and Chair of Centre for Action on Food Security (CAFS), the Executive Assistant will provide executive level administrative support to the Purpose Advisor and Chair, Maple Leaf Centre for Food Security (MLCFS); the VP Govt and Industry Relations (GIR); the VP Animal Care; and the Director of Community Involvement/Executive Director, MLCFS.  The successful candidate will navigate this dynamic role to interact seamlessly addressing the needs across various leaders simultaneously, which exercising professionalism and discretion.

Any MLF team member interested in being considered for this role are encouraged to apply online by December 10. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Serve as primary point of contact for internal and external stakeholders on behalf of several leaders representing a service-orientated approach
• Extensive calendar management, including arranging meetings, monitoring events, and resolving conflicts.
• Arrange travel schedules and associated arrangements.
• Preparing and submitting travel and expense claim reports accurately and on time.
• Working with Finance lead, support financial requirements, including assisting with budget preparation and monthly, quarterly, and year-end financial updates and tracking actual spend versus budget.
• Supporting accounts receivables and payables requirements including new vendor requests, generation of purchase orders, and coordinating with vendors, accounts payable, and finance functions.
• Supporting the Raise the Good in the Neighbourhood volunteer program.
• Plan and co-ordinate onsite, offsite, and remote meetings, group, project and team events when required.
• Scheduling lobby meetings, tracking outreach to key government contacts, and managing federal and provincial lobby registries.
• Maintaining MLF’s inventory of association memberships and internal registry of association participation.
• Formatting and sending correspondence and maintaining registry of official correspondence.
• Assist with the preparation of reports, presentations and other documents as required.
• Provide general administrative support including maintaining department distribution lists and managing shared drive or Teams access/approvals and managing shared email inboxes.
• Any other projects or responsibilities as assigned to help the MLCFS, GIR, and Animal Care teams.

What You’ll Bring:

• 5+ years experience required in working in an executive assistant role supporting senior leaders.
• Highly detail-oriented with strong organizational skills to coordinate tasks between multiple leaders
• Ability to operate independently and eeffectively manage multiple priorities and/or requests in a fast-paced, changing environment with limited daily direction.
• High energy, positive outlook and results-driven with an interest in taking ownership and assuming accountability.
• Proactive approach with the ability to predict and resolve issues in advance.
• Desire to solve problems, think creatively, and build new skills beyond administrative proficiency.
• Excellent people skills with the ability to work collaboratively, building strong relationships with internal and external stakeholders.
• Highly proficient with Outlook suite - PowerPoint, Excel and Word is a must; SAP experience is an asset.
• Excellent organizational and  project management skills with the ability to identify and solve problems.
• Strong written (editing/proofing) and verbal communication skills with the ability to present information effectively.
• Good judgment, discretion and confidentiality in handling sensitive information.
• Ability to work in a fast-paced and results driven environment while maintaining a calm and confident approach.
• Basic finance skills to support development of annual budgets, tracking and monthly reporting.
• Demonstrate a good balance of initiative to progress matters or escalate if required.
• Flexibility to adapt to changing priorities and work schedules,  as dictated by the needs of business for projects and meetings.

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Overview

Overview

Saputo Dairy Products Canada is seeking a passionate Sales Administration Associate to partner with the Sales Team to support the day-to-day account activities and requirements the Food Service and Sales Branch Business Units in an efficient and effective manner.  The person will be responsible for providing high levels of customer service to Foodservice customers and the remote sales team in Ontario. This position is directly responsible for sales to a group of customers managed by the sales office as well as supporting the remote sales team and their customers with sales orders and related administrative tasks. The successful candidate will be a self-starter, show leadership and initiative, professionalism, integrity, and attention to details which are all core Saputo Company values.  They will have an entrepreneurial flair, thrive on challenge, can prioritize the right job so it gets done on time, and can work effectively in a team-oriented, high-priority environment.

Salary: $58,970 - $77,420

* Salary offers will vary commensurate with experience, education, skills and training

WE SUPPORT AND TAKE CARE OF OUR EMPLOYEES AND THEIR FAMILES BY OFFERING

• Generous and complete benefit coverage with group insurance
• Group retirement plan with employer contribution
• Telemedicine and assistance program for employees and their families
• Opportunity to contribute to a collective RRSP & TFSA
• Training and development programs
• Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs
• Organized activities for employees and their families 
• Advantageous discounts on Saputo products

HOW YOU WILL MAKE CONTRIBUTIONS THAT MATTER

• Daily order taking, coordination and administration of orders for an assigned group of customers.
• Daily coordination and administration of orders submitted by our remote sales representatives.
• Vacation support and coverage for remote sales reps – order taking and dealing with customer inquiries.
• Build and maintain strong customer relationships with all foodservice customers.  
• Initiate contact with potential new customers and coordinating new account setup.
• Interactions with other departments through out the full order process.  Communicating directly with the warehouse and distribution teams to ensure that customer orders are filled and shipped on schedule.
• Support for sales manager and sales supervisors as required.
• Other administration duties as assigned such as - accounts receivable, filing, and other general office duties.

OTHER REQUIREMENTS

• High school diploma or equivalent required.
• Proficiency with MS Office (Word, PowerPoint, and Excel) and the ability to learn new software.
• Experience in a customer support environment (retail, hospitality, restaurants, banking, etc.).
• Experience with Maestro (financial and accounting ERP system) is an asset.
• Ability to communicate effectively, via telephone and email, by utilizing active listening and clearly speaking to customers.
• Ability to professionally manage customer expectations including complaints, logistical challenges, and problem solve as issues arise.
• Strong administrative competencies.

Overview

01/03/2025

Address:

65 rue Belvedere N, # 230

Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives.

As this role contributes to the overall success of the Investment Advisors portfolio, you may be entitled to additional discretionary compensation.

• Coordinates marketing activities on behalf of the advisory team, including website, social media initiatives, client recognition for meaningful life events, and the planning of client events.
• Assists the advisory team in preparing for client meetings, including scheduling appointments.
• Handles clients’ general day-to-day requests and inquiries including basic money movement (e.g., wires, transfers), technology issues, and account opening and update, and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Provides team members with support on technology issues, use of new technology, and general inquiries and escalations related to policies, procedures, and processing.
• Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch.
• Protects the Bank's assets and clients’ assets and complies with all regulatory, legal, and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules/limits.
• Analyzes issues and determines next steps; escalates as required.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge of wealth management company and branch operations (e.g. client services, trust services, account transfers, etc.) is an asset
• Knowledge of operational aspects of traditional (stocks, bonds, money market, mutual funds) and non traditional (managed and fee based) products is an asset
• Familiarity with technology applications and software used in the financial planning and investment industry.
• Successful completion of both the Canadian Securities Course and the Conduct and Practices Handbook exam will be required within 18 months from date of hire.
• Successful completion of 30-day BMO NB Investment Representative Licensing Program.
• Basic specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Please note the base salary for this specific position in Sherbrooke is

$ 40,000.00 and this role may be eligible to receive a monthly discretionary bonus.

You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

$32 700,00 - $48 600,00

Your direct manager creates a positive work atmosphere that motivates employees to perform their best, fosters loyalty, and promotes long-term organizational success.

Trained Well

Employees have access to cutting edge technological training opportunities, web training, and career development training, in addition to our in-house training programs and certifications that will develop your skills and advance your career. Professional development and training are part of our culture.

Paid Well

Our total compensation package offers job security, health, dental, EFAP, vision care and life insurance. Base salary range for an Accounts Receivable Clerk in this role is $55,000.00 - $60,000.00 per year (based on education and experience).

The Role

Under the supervision of the AR Manager, the AR Clerk is responsible to maintain customer accounts and receivable records, file, prepare, reconcile and process all matters relating to customer accounts in an accurate, effective and efficient professional manner. In addition to maintaining solid customer relations, the AR Clerk must be extremely organized, assertive, receptive and have strong communication skills. Must comply with established policies and procedures.

Account Receivables – this is 80% of where you will spend your time

• Update & Maintain all customer master file information.
• Monitor and collect Accounts Receivable to minimize the customer accounts that are/become past due, which includes contacting customer via telephone or e-mail to request payment.
• Ensure adherence to corporate credit policies and procedures for consistent handling of collection maters to maintain good customer relations
• Investigating and resolving any irregularities or enquiries
• Generating & Posting manual invoices
• Account Reconciliations (Including Cash accounts)
• Submission of customer invoices using 3rd party portals
• Sending invoices, statements and payment reminders to customers
• 70% of day will be spent communicating with customers on status of account.

Ad hoc projects - this is 40% of your time and really important work

• Daily deposit of cheques
• Submission of customer invoices using 3rd party portals
• Posting customer payments recording cash, check, and credit cards
• Sending invoices, statements, and payment reminders to customers
• Other accounting/finance projects as assigned by your Manager

Education

• CCP Designation or pursuing, is considered an asset

Experience

• 2-5 years experience with Account Receivable is required
• Knowledge of Microsoft Office, Excel, Outlook, etc.
• Must be proficient in both spoken and written English
• Must be punctual, meticulous and reliable
• Courteous in manner to public and employees
• Experience in the heavy truck industry would be considered an asset

Personal Characteristics

• The extraordinary ability to connect with people, at all levels. Open, honest and trusting, it appears effortless for you to find the perfect words that bring ideas to life.
• Your communication style uses powerful stories to bring clarity to complex issues and situations.
• Confidently and calmly orchestrate people & plans. A big picture thinker who always begins with the end in mind.
• A high level of commitment and impeccable ethics combine to create your reputation as someone who is totally dependable.

3 Things To be successful as an Accounts Receivable Clerk

1. Internal drive & curiosity to get to Why

2. Always willing to help out

3. Never stop learning

To-do list

Training-Skills and experience required

• DEC in administration preferably in supplies and purchasing
• Excellent computer skills including MS Office especially Excel and Outlook
• Minimum 2 years experience in purchasing, inventory controls and management systems and/or related fields.
• Knowledge of ERP systems and/or inventory systems would be an asset.
• Excellent organizational skills
• Self-motivated, able to work independently, able to prioritize and multi-task
• Focused on teamwork
• Able to solve problems in a fast-paced environment
• Possess strong and effective communication skills
• Perfectly bilingual (French - English). English is necessary approximately 50% of the time in order to communicate with suppliers located outside Quebec. 

We thank all applicants for their interest in exploring employment opportunities with Maple Leaf Foods, however, only those selected for an interview will be contacted. Applicants may be subject to a background check and must meet security requirements for the position.

The opportunity

Our Contract Administration Department is an integral part of our business and is accountable for providing critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.

Our Bilingual Collections Officers are the face and voice of CWB National leasing providing our “Customer First” approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties.

The day-to-day

• Respond to customer inquiries and concerns

• Secure payments in a professional, equitable and timely manner

• Work in partnership with clients to resolve disputes and negotiate best possible solutions

• Exercise discretion and respect the confidentiality of all customer and vendor transactions

• Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)

Foundational knowledge and experience to grow from

• Fluently bilingual (French and English).

• Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.

• Ability to accurately set up and clearly document payment arrangements.

• Capability to think proactively and resolve problems logically and efficiently.

• Keen attention to detail with proven experience maintaining accurate documentation.

• Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment.

• Intermediate in MS Office and the ability to quickly learn other applications and programs.

• Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Skills and competencies that will take you further

• Tech savvy. You love learning new software and strive to always make the best use of the tools you are given.

• Innovative thinker. You take pride in your strong detail orientation, but you can also strategize, and problem solve with the best of the best.

• Collaborative team player. You are a great teammate and see the value in working together to achieve common goals and strategic initiatives.

Put your career in drive with CWB National Leasing. Apply today.

Why work with us?

Your success is our obsession! And our award-winning culture & benefits back it up. 
 
Wellness matters. We offer an award-winning benefits package that includes:

• hybrid work environments

• everyday flexibility

• company-funded health coverage

• health care spending account

• a flexible wellness program

• generous time-away options to unplug, rest & recover.

Career development. We commit to our employees’ development and help them reach their professional goals with:

• organization wide coaching services

• mentorship

• education support & training programs.

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.

• Posting Period: 22-Nov-2024 to 06-Dec-2024
•  

Major Responsibilities:

• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents, data, revenues and cash.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data. Drafts and signs correspondence.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting.
• Co-ordinates and maintains a complex record/retrieval system. Maintains supplies inventories.
• Responds to e-mails, telephone and in-person inquiries from senior staff, the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met.
• Monitors reconciliations and processes/checks financial payments. Assists with budget administration for unit.
• Co-ordinates meetings, events and schedules. Takes/transcribes minutes.

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Experience working in a front-line, highly demanding customer service-oriented environment, performing various clerical and administrative tasks.
2. Experience utilizing case management systems (e.g. Licensing System, Salesforce, etc.) and a range of office equipment to support the division's core requirements.
3. Considerable experience using a variety of software packages such as Microsoft Office Suite (i.e. Word, PowerPoint, Excel and Outlook) to create and format documents, reports, charts, spreadsheets and POS/bank reconciliations.
4. Experience reviewing personal and corporate documents of a sensitive nature for the purpose applications and data entry both in-person and online, in hardcopy and digital format.

You must also have:

• Excellent interpersonal skills with the ability to provide a high level of customer service and respond to email, telephone and in person inquiries in an efficient, discreet and diplomatic manner.
• Excellent organizational, analytical and multitasking skills with the ability to set priorities, co-ordinate a diverse workload, meet tight deadlines and assess priorities while working with minimal supervision.
• Excellent problem solving and decision-making skills with the ability to handle and resolve difficult situations in a professional manner.
• Excellent keyboarding, proof reading and data entry skills with emphasis on volume and accuracy.
• Ability to work in a high pressure, high volume, team environment and carry out instructions with minimal supervision.

• Ability to work in a customer service-oriented environment, dealing directly with the public, including handling customer inquiries in person, by telephone and in writing.
• Ability to write in a clear, concise and legible manner.
• Ability to exercise independent judgment and discretion in dealing with confidential operational matters.
• Ability to compile financial data and statistical summaries and to balance documents.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces. 
• General knowledge of court proceedings, tribunal process and procedures. 
• Knowledge and understanding of relevant bylaws (e.g. Toronto Municipal Code Chapter 547) and other government legislations, regulations, policies, practices and procedures.

The Invoice Quality Administrator has experience and working knowledge in the Input, Rate and Billing functions.  Responsible to review, analyze and update probill information proactively to ensure customer invoices are accurate upon distribution. Must recognize repeat issues in the Invoice Audit, provide feedback and offer corrective solutions to Management.   

How You'll Help:

• Review and process transactions within the Invoice Audit Programs for Billing and Rating accuracy
• Validate key Billing data elements effecting the accuracy of the Invoice are correct.  Including Shipper, Consignee, Bill To, Pieces, Weight, Terms, Dimensions
• Validate system generated rates; assign appropriate rates based on customer tariff agreements
• Ensure additional services are invoiced accurately according to established tariffs
• Interpret Bill of Lading information and accurately update the AS400 to create and/or revise an existing probill 
• Work proactive Invoice Quality Reports to improve overall invoice accuracy, including:  US Cube Report, Extreme Length Prepaid/Collect
• Work Invoice Quality Email Boxes  – Accessorial Updates, Unrated PROs, R&L Term Changes
• Complete Direct Deposit
• Process transactions from the EDI Audit Queue
• Process Reweigh and Reclasses
• Escalate issues within established guidelines to ensure accurate invoicing
• Investigate and advise of potential Customer Deals and Invoice Audit rules that could be implemented in the AS400 to improve invoice accuracy
• Maintain positive customer relationships, both internally and externally
• Other related duties as may be required

Your Skills & Experience:

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Minimum one year experience in Billing/Rating Departments
  • Excellent verbal and written communication skills
• Computer skills – accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
• Demonstrated interpersonal and customer relationship skills
• Strong analytical and problem solving skills, particularly numerical
• Detail orientated with the ability to work accurately in a high volume, fast-paced environment.