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Our design team is growing, and we're looking for an experienced Product Designer to join our innovative and collaborative team. We live and breathe product design and thrive on creating user experiences that truly stand out.  If you have dedicated your craft at turning research into designs that people love, you're the one we want.

As a Product Designer, you'll be at the heart of improving our mobile/web channel. Your task: to craft user journeys and interactions that users can't resist, using design research, delightful visuals, and UX principles.
 

Is this role right for you? In this role you will:
 

• You'll lead the charge in making our product visuals and interactions top-notch.
• Elicit design based on business requirements and align on creative strategy and client experience between product, design, and development teams.
• Conducting studies on usability, interaction, visual design, content, and information architecture is your jam.
• Your design decisions will be guided by principles, customer insights, data, and business savviness.
• You'll be on a constant quest to make user interactions even better.
  Collaboration is your middle name, whether it's with service designers, accessibility champions, or content creators.
  You'll help evolve the Tangerine Design system. Champions a mobile-first design approach with a keen understanding on how to scale solutions across channels.
• Knowledge on accessibility best-practices ensuring inclusive design solutions.
• Your mission: shape, influence, and nurture our design culture and process.
• You are able to plan design activities, set expectations on timing and balance creativity with constraints.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You bring 5+ years of experience in crafting native mobile apps.
• Your talent lies in creating visually stunning designs and captivating visual assets.
• Your portfolio? It's a treasure trove of wireframes, high-fidelity mockups, and conceptual explorations.
• You're the go-to person for mobile user interface best practices.
• Your toolbox includes Figma and Sketch , and you're a pro at interactive prototyping, animation, and usability studies.
• The UI frameworks and guidelines for iOS and Android? You know them inside out.
• Familiarity with mobile app development is a plus, and a basic understanding of languages like Swift/Objective-C and Java/Kotlin is a bonus.
• Quality is your motto, and you're meticulous in design QA.
• Your communication skills are top-notch, and you work smoothly with developers and stakeholders.
• If you've got financial institution or related experience, that's a bonus.

Requirements:

Languages: Candidates must have knowledge of the English Language.
Education: Candidates need standard educational qualifications such as a College/CEGEP
Experience: Candidates need experience of 1 year to less than 2 years

Shifts: Day, Evening, Night, Weekend, Early Morning and Morning
Work Setting: Consulting firm

Physical Requirements:

• The candidate should be able to work in fast-paced environment
• The candidate should be able to work under pressure
• The candidate should be able to maintain tight deadlines
• The candidate should be able to perform repetitive tasks
• The candidate should be able to pay attention to detail

Other Requirements:

• The candidate should be able to work with being focused on the client
• The candidate should be able to work in an organized way
• The candidate should be a team player

Responsibilities:

• The candidate should be able to develop and document software testing plans
• The candidate should be able to install software and hardware and configure operating system software in preparation for testing
• The candidate should be able to execute and document results of software application tests and information and telecommunication systems tests
• The candidate should be able to develop and implement software and information system testing policies and procedures

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By Email:
[email protected]

By mail
7247 120th Street
Delta, BC
V4C 6P5

In person
7247 120th Street
Delta, BC
V4C 6P5 Between 01:00 AM and 05:00 AM

What you will be doing:

The Fraud department is a centralized unit dedicated to the detection and prevention of fraud while ensuring an excellent customer experience. The Loss Prevention function operates on a 24/7 inbound and outbound environment. As front-line Detection Analyst, you will play a critical role in delivering an excellent customer experience whilst protecting customer assets. You will be instrumental in enhancing and protecting customer relationships through account monitoring and transaction verification. The Fraud Detection Analyst will report directly to the Team Lead, Fraud Operations 

Is this role right for you? In this role, you will:

• Detect, prevent and monitor fraudulent activity with respect to the Bank’s day-to-day banking products by: 
  • Analyzing alerts generated by various fraud detection tools and assessing the probability that fraud is occurring. 
  • Making decisions, based on the analysis completed, to block the account or reduce the limit on the card or to contact the cardholder to discuss the activity. 
  • Create detailed fraud claims cases and dispute cases for review and work by the Senior Fraud Analyst team 
  • Working closely and effectively with the rest of the Fraud Detection Analysts in sharing information and trends to ensure large scale fraud trends are identified and actioned quickly. 
  • Working effectively with the team to identify the potential points of compromise to minimize risk to the Bank and our customers 
  • Escalating new/emerging fraud trends to management so that new fraud strategies can be implemented 
  • Reviewing fraud caught and missed daily to ensure continuous improvement in fraud detection 
  • Maintaining knowledge and understanding of all procedures, products & services related to role 
• Achieve and maintain required service level standards by: 
  • Operating at optimal efficiency to ensure individual and departmental productivity goals are attained 
  • Responding to incoming telephone and written inquiries from customers as required 
  • Communicating with other Bank departments to resolve inquiries relative to fraud issues and/or complaints 
  • Strictly adhering to schedules thereby ensuring prompt customer service and response time. 
  • Follow customer problem resolution process to take ownership of customer concern and resolving customer issues at first point of contact. 
  • Accurately completing fraud reports with all required information to facilitate the expeditious adjudication of fraud file 
• Minimize Fraud risk and losses by adhering to Tangerine’s policy, procedures and key controls; 
• Prioritize and process customer requests (i.e. inquiries, transactions, case work) in a timely manner 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
• Champion a high performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• A high school diploma or equivalent; post-secondary education in business or other related disciplines is as asset
• Minimum 2-3 years of experience in the Financial industry
• Previous experience in working in a fraud function an asset
• Working knowledge Fraud Detection/AML software applications
• Fluent in French is considered an asset
• Ability to work in a dynamic environment where processes and procedures are constantly refined
• Ability to work effectively as an individual and in a team, with minimal supervision
• Ability to remain professional and empathize with the situation of an irate and/or upset customer
• Strong listening skills with the ability to assess the needs and concerns of the customer
• Strong verbal written and communication skills in English
• Strong interpersonal skills
• Strong attention to detail and organizational skills

Hiring & Training Details:

• Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB
• Position Start Date: 18th March 2024
• Position Status: Full Time

 
Training & Work Shift Details:

• Must be available to attend onsite training from Mon- Fri (8 am - 4 pm OR 9 am - 5 pm)
• Our business operates every day of the week, from Monday to Sunday, between 8:00AM and 12:00AM.
• Total shift is 37.5 hours per week.

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

If you are interested to submit your resume for future opportunities, APPLY NOW!

As a Technical Lead, you will be joining one of our teams, expanding our banking platform. You will be contributing to the development of world-class digital products and experiences touching millions of Tangerine customers every day. We are looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive and who are ready to roll up their sleeves in a collaborative and productive environment to get things done. By joining our team, you will make an impact on our customers and the banking industry.
 

Is this role right for you? In this role you will:

• You dream in code and spend your free time tinkering with new technologies or building apps on the side

• Interested in the impact that financial services technology can have on people’s everyday lives

• Experienced in user-centered design 

• Eager to mentor, teach and share 

• Continuous integration and deployment makes you giddy

• Knowledge of the latest and greatest approaches to Agile Technical Practices

• You enjoy collaborating and working alongside people with different skillsets

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University Degree – Computer Science
• You have 7 years or more of software development experience, (conceptualization, design, development and debugging) with 2 years as a technical lead providing hands-on architectural design for software applications.
• Java, J2EE
• Spring Boot (Micro Services)
• Web Services (REST & SOAP)
• Java Script, Junit, HTML, XSL, XML, Angular 2+
• Cloud development, Site Reliability Engineering

• Expertise with design patterns such as MVVM, MVC, Clean Architecture

• You have experience with unit-testing, code for robustness, usability and improving application performance

• Solid understanding of developing large-scale software applications, considering security and scalability requirements

• You have a proficient understanding of code versioning tools, such as GIT

• Strong command in Computer Science concepts (SOLID, etc.)

• Experience in integrating Third Party libraries and SDKs

• Experience building applications that consume web services and HTTP REST interaction with JSON

• Strong problem solving abilities

• Evaluate new technologies and participate in the continuous improvement of applications and systems

• You’re passionate about well-designed products and not afraid to sit with our Design Team to prototype, wireframe, and white-board your ideas 

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

#TangerineAgileSquad

As a Senior Fullstack Developer you will be joining a dynamic and energetic team consisting of developers, architects, project managers, and product owners. You will focus on authentication domain to protect our customers and your role includes delivering of the digital banking solution using Node.js, React.js, Microservices and other leading-edge technologies, maintaining high level of code quality, and driving technical discussion. By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

Is this role right for you? In this role you will:

• You will be providing technical direction with team input and feedback
• You will be assisting in developing coding standards and testing approaches
• You will be collaborating with the Architect (if applicable) to realize technical vision and direction
• You will be considered an expert in a major application and/or technical domains, and is highly regarded for their technical competence.
• You will be providing expert advice and counsel to key stakeholders on development project teams on complex issues related to “area of specialty”
• You will be providing reviews of solution designs and related code
• You will be proficient in security scanning and implementing best practices to resolve security issues
• You will mentor and help team members in technical knowledge and best coding practices

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• You have 6+ years of work experience as a React.js and Node.js developer. You have experience building scalable, enterprise level technology stacks with Javascript but ideally with a broad set of tools
• You have extensive experience working with NoSQL databases such as Redis, MongoDB
• You have experience with container orchestration technology, like Cloud Foundry or Kubernetes.
• You have experience working on projects that involve Application Security like oAuth2 and/or SSO
• You have experience with Continuous Integration/Continuous Deployment (CI/CD)
• You have experience with REST API design
• You have worked on productionizing NodeJS servers
• You have knowledge in Object Oriented and Functional Design
• You have experience with at least one modern JS framework, preferably React
• You’ve used modern JS toolsets (ES6, Typescript, Babel, Lerna, Jest, Protractor)
• You have a passion to work in a fast pace high performance team and having a desire to take the team towards the next level.
• You are able to do deep research alone, to solve problems in a timely manner. You are passionate about sharing your solution to the team
• You have well rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Reporting to the Senior Manager Development, the Mainframe COBOL Developer will lead multiple development projects and be responsible for supporting application solutions for Canadian business line. The successful candidate will be partnering with multiple teams in delivering requirements for core regulatory and compliance platforms. To join our team you must be proactive, creative, demonstrate initiative, have an eagerness to learn and thrive on challenge.

Is this role right for you? In this role you will:

• Act as an expert technical resource for problem analysis and solution implementation
• Support applications, evaluate problems, identify actions to be taken and recommend/implement solutions. Understand and work in accordance with Bank application architectural guidelines.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Interact with business clients to help resolve and explain system questions and issues.
• Work closely with all team members and deal effectively with external vendors, Business partners, Internal stakeholders and Management    
• Provide analysis and coding support for host applications and infrastructure implementations
• Must be fluent in English, oral and written, with excellent interpersonal, communication and negotiation skills to understand, document and share key system information with their colleagues, support groups, other technical staff, business partners and management.
• Takes accountability for results and exhibits a “can do attitude”.
• Self-starter with a desire to learn and contribute.
• Has an appetite to continuously evolve and improve, to tackle difficult problems and seek/give constant feedback.
• Embraces change and sees it as an essential driver to solve complex issues.
• Demonstrates flexibility and can move forward without having all the answers.
• Consistently seeks to understand, meet, and deliver on customers’ expectations.
• Act as a mentor to junior developers on design, development, delivery, operations, and overall development best practices within the bank and industry.
• Implement new systems or enhancements by reviewing programs written by team members, establishing and executing system test procedures, developing implementation plan, developing the required program and system documentation and ensuring all functionality has been delivered as required. The incumbent is also required to provide ongoing support on the production processing functionality
• Requires to be on pager rotation for 24x7  for application support (overnight batch)
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 5+ years of experience in mainframe development complex programs using Cobol, JCL, IMS DB/DC, DB2, Netron, VSAM, CICS, CA7, SAS, SDSF.
• Experience with Security and environment control systems (Endevor, ACF2), Problem Analysis (Fault Analyzer) , Database Management (e.g. IMS, DB2, VSAM)
• Experience in Utilities and productivity tools (e.g. MVS/TSO, UCANDU, ACR, COMPAREX, SYNCSORT, IDCAMS, CRF, File Manager and etc.) an asset
• Experience working in an agile environment and SDLC methodology
• Understanding of File Transfer protocols and processes ie. FTP, SFTP, PGP Encryption
• Strong knowledge of DB2 database, z/OS Debugger, DFSORT, JCL and COBOL
• Understanding mainframe integration for ETL processing
• Experience and knowledge of DevOps
• Experience and knowledge of Assembly programming language an asset.
• Experience and knowledge of web services and APIs an asset
• Experience and knowledge of web and cloud (Azure) technologies an asset
• Prior experience in production support
• Fluent in English, oral and written
• Undergraduate Degree in Computer Science, Computer Engineering, or technical equivalent
• An understanding of current IT practices and systems development techniques
• Familiarity with data integration and data streaming, WebSphere MQ and Communication Networks
• Familiarity with event driven programming concepts
• Exposure to Data Modelling and Data Architecture
• 2-3 years experience support on UNIX RHEL 8.x

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of

As a Cyber as a Service, Monitoring, L1, Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• A shift based schedule to continuously monitors the alert queue

• Triages security and device alerts 

• Receives phone calls from clients and create necessary ticket for the incident or request and channel it to the required team for action

• Collects data and context necessary to initiate investigation over to Cyber Threat Investigator

• Follows alerts and incidents playbooks/runbooks

• Primarily responsible for security monitoring, detection, response 

• Ensure incident identification, assessment, reporting, communication, mitigation and monitoring

• Ensure compliance to SLA, process adherence and process improvements to achieve operational objectives

• Framework, Review policies and highlight the difficulties in managing SLAs

• Management, administration & maintenance of security devices 

• Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring

• Responsible for integration of standard and non-standard logs in SIEM

• Coordination with stakeholders, build and maintain positive working relationships with them 

Experiences and skills you’ll use to solve

• Relevant experience in Information Technology and Information Security

• Experience in security device management and multiple SIEM platforms 

• Experience in performing vendor management

• In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.

• Experience in MSSP environment

• Knowledge of various operating system flavors including but not limited to Windows, Linux, Unix

• Proficient in Incident Management and Response

• Knowledge of applications, databases, middleware to address security threats 

• Proficient in preparation of reports, dashboards and documentation

• Excellent communication and initiative skills

• Ability to handle high pressure situations with key stakeholders

• Good Analytical skills, Problem solving and Interpersonal skills

• CISSP and GIAC certifications preferred

• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

What is the opportunity?

As part of the RBC Global Asset Management (GAM) Application Resiliency team, you will be responsible for the upkeep of all RBC GAM's applications. You will be responsible for timely incident resolution and change implementation. You will also get involved directly or request coordination of resources from other technical and the business teams in the group.

Are you fueled by the thrill of technology resilience? Does the idea of solving complex puzzles using massive-scale data in real-time ignite your curiosity? Look no further! We’re on the hunt for an experienced Production Support Specialist who embodies these qualities and more.

What You’ll Do:

• Perform stakeholder analysis to identify impacted or influencing groups and stakeholder requirements and responsibilities.

• You will look for areas of improvement in monitoring application stability.

• You will communicate the overall status with the line of business and management.

• Gather and analyze metrics from applications and infrastructure to assist in performance tuning and fault finding.

• Develop plans and accurate estimates for completion of requirements, continuously improving the detail and accuracy of estimates.

• Facilitate collaborative sessions with extensive and diverse business stakeholder groups to drive requirements discovery, analysis, and review

• Provide facilitation services to business stakeholders, including partnering with third-party vendors and assisting in evaluating third-party vendor solutions and requirements.

• Prepare, review and support requirement validation and sign off utilizing various facilitation and communication techniques.

• Act as a liaison between technical, operations, and business stakeholders to resolve planning and implementation issues as well as operational support issues

• Act as a project manager and work with technical and operational SMEs to develop test and implementation plans, overseeing implementations, including user acceptance testing and any modification; may also lead to low-complexity projects end-to-end.

What do you need to succeed?

Must-have.

• 5+ years of Financial Industry experience, asset management preferred

• 3+ years of related work experience as a Technical Systems Analyst or Business Analyst with progressively increasing responsibilities in the areas of requirements management on large and complex projects

• Knowledge and experience supporting .Net, Java applications in traditional and modern containerized applications.

• Understanding of best practices in security.

• Key Behaviours: Leadership, Entrepreneurial mindset, Solution-focused mindset.

• Key Capabilities: Analytical Thinking, Design Thinking, Communication, Stakeholder Engagement, Business knowledge, Business Analysis Concepts & Technologies

Nice-to-have

• Previous infrastructure migration experience is a plus

• Knowledge of or experience in asset management is a plus.

What is in it for you?

• Dynamic Environment: Our tech playground is buzzing with excitement. You’ll thrive in an environment that encourages creativity and growth.

• Impactful Work: Your contributions matter! You’ll directly influence our technology’s resilience and efficiency.

• Team Spirit: Expect high-fives (virtual or in-person) and celebrations when we conquer milestones!

Job Skills

Agile Methodology, Computer Operations, Customer Service, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

TORONTO

Canada

37.5

Full time

Wealth Management

Contract (Fixed Term)

Salaried

2024-02-16

2024-03-09

What is the opportunity?

Reporting to the VP of Account Management North America, this position plays a key role in developing and executing upon the Client Management Group’s overall strategy and goals within Capital Markets.  

As part of wider Client Management function, this role is primarily responsible for supporting the Global Sales and Trading businesses in the coordination of opening, closing & maintaining trading and settlement accounts across the various product processing systems within Capital Markets. Ensuring these applications and their respective datasets are kept up to date & consistent with CDR (Counterparty Data Repository).

Supporting our data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and our clients.  The role is aimed at developing an operational management of data, focused on improving efficiencies, reducing costs whilst also minimizing risk.
    
Working collaboratively with CMG partners, BCS, Risk, IT and Front office businesses partners throughout the bank, to understand their requirements and relevant business processes in order to deliver change and ultimately improve client service.

What will you do?

• Maintain client and account level data in Capital Markets front and back office systems.
• Manage requests from multiple business areas; understand end to end process and trade flows.
• Be consistent, accurate and efficient in setting up, amending, cancelling and managing settlement instructions in the Front and Back Office system
• Ensure that all accounts are cross referenced into the supporting CMG repositories
• Use appropriate tools and exception management processes to ensure data quality.
• Management of data attributes related to regulatory data initiatives
• Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations.
• Engagement with CMG globally regarding initiatives that relate to account management
• Review of CDR to source system reconciliations – perform root cause analysis
• Review of exception queues - perform root cause analysis

What you need to succeed?

Must-have

• Graduate degree in Finance or Business preferred
• 1 - 2 years of previous experince
• Excellent Communication skills, Strong PC skills, particularly Microsoft office, ability to work in fast paced environment with frequent distractions and changing priorities, High standards for accuracy and efficiency.
• Demonstrates initiative and seeks to solve problems beyond immediate area of influence
• Ability to maintain strong attention to detail and meet deadlines in high-pressure situations
• Facilitates cross-department information flow and best practice sharing
• Builds and matures relationships across the organization; high level of client focus
• Excellent organizational skills
• Strong verbal and written communication skills

Nice-to-have

• Experience with reference data and Capital Markets processes and Operations
• Project team experience in supporting the delivery of components of complex projects

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities 
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Business Acumen, Business Analytics, Critical Thinking, Customer Analytics, Detail-Oriented, Long Term Planning, Presentations, Problem Solving

Additional Job Details

90 WESTERN PKY:BEDFORD

BEDFORD

Canada

37.5

Full time

Capital Markets

Regular

Salaried

2024-02-16

2024-03-01

About the role

The Manager, IT Incident Management is responsible for overseeing the IT security infrastructure, managing incident response, and conducting security investigations. He/she works as a technical leader and strategist while having the ability to be hands-on.

The Manager, Incident Management reports to the Director of Cyber Defense and manages a technical team of technical experts and consultants across multiple locations and time zones.

Main responsibilities:

• Provide 24/7 security monitoring support for all IT operations and infrastructure.
• Collaborate with internal teams to interpret, understand and communicate real business risks as they relate to technology risks.
• Implement new technologies by participating in the evaluation of tools, software and technology practices, and help implement controls to mitigate business risks.
• Manage the response to cybersecurity incidents and ensure that a well-defined, documented and tested action plan is in place in the event of a security incident.
• Maintain and update all security tools, technologies and processes.
• Provide timely and effective communications to key internal stakeholders.

What you bring to the table:

• General to advanced knowledge in the following areas: computer networks, operational security platforms, information security principles, SOC, IAM, MFA, SIEM, ITSM, DLP, IPS, application development, technical writing, information risk, and international environment.
• Bachelor's degree in Computer Technology, Information Security, an asset.
• Minimum of 3 years' experience in team management
• A minimum of ten (10) years of relevant professional experience in information technology.
• A minimum of three (3) years of experience in information security.
• Knowledge of information security standards, regulations and legislation (NIST, COBIT5, ISO 27001), an asset.
• Recognized certification in information security (CISSP, CISM or other), an asset.
• Analytical mind, pragmatic approach to IT security issues and problems.
• Strong leadership skills to facilitate collaboration within the team.
• Strong partner in all areas, internally and externally, to provide a secure solution.
• Ability to reduce stress in situations that are stressful to you and others.
• Positive attitude, initiative with strong analytical and interpersonal skills to lead work groups, negotiate and build consensus.
• Mentoring and coaching skills to develop the team within the company.
• Strong analytical, problem solving and troubleshooting skills.
• Ability to write and present material to communicate difficult concepts and gain consensus.
• Ability to work in a dynamic environment with multiple objectives.
• Highly motivated and self-directed, with attention to detail.
• Ability to prioritize and execute tasks in a high pressure environment.
• Ability to deal diplomatically and effectively at all levels of the organization.
• Ability to challenge the status quo.
• Customer focused approach.
• Excellent written and oral communication skills.
• Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.
   

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

A career in Procurement, within Internal Firm Services, will provide you with the opportunity to develop and manage the procurement of all goods and services required by PwC for operational and strategic purposes. As a part of the team, you’ll assist in developing our standard practices and compliance infrastructure, managing relationships for both internal clients and suppliers to aid in the strategic selection of suppliers, supplier diversity, and contract negotiations.

Meaningful work you’ll be part of