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Customer Business Development Representative Full-time Job

Maple Leaf Foods Inc.

Customer Service   Mississauga
Job Details

Responsible for supporting Customer Sales teams by ensuring key sales information, insights and recommendations are available on a timely basis to enhance customer business development efforts.  Equally responsible for providing support and information to internal business functions consequently allowing Customer Sales teams effective external focus.             

Any MLF team member interested in being considered for this role are encouraged to apply online by August 12. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

  • Ensure flawless execution of order fulfillment, liaising with internal departments to ensure customer expectations are met / exceeded
  • Attend key customer meetings -business reviews, planning meetings, new product presentations, etc.- with Customer Business Development Managers
  • Provide back-up support to Customer Business Development Managers (i.e. vacation coverage etc.)
  • Complete analysis, gain key insights and make recommendations on key performance indicators/trends and future opportunities such as sales volume, trade spending, KAAP, advertising promotions, new product launches, pricing, etc.
  • Assist in the development of customer presentations (i.e. product launches, customer business plan/reviews, promotions, merchandising, pricing, etc.)
  • In conjunction with other functions, coordinate, support or lead processes internally to allow Customer Managers increased external focus
  • Effectively communicate customer requirements across all internal functions
  • Ensure systems / processes are effectively managed and improved
  • Recognize and make recommendations on cost reduction opportunities
  • Assist customer team with information requests, key insights, recommendations and processes (support external processes / lead and support internal processes)
  • Develop a deep understanding of the customer to provide value-added services to the customer team and customer(s)
  • Support internal business functions with information and insights
  • Improve internal process to support effectiveness, efficiency and external focus
  • Other duties as assigned

What You’ll Bring:

  • Post-secondary education required - business focus preferred
  • 2-3 years’ work experience in a sales or marketing function
  • Previous Customer Business Development Representative experience considered an asset
  • Experience working with LDIA and AC Nielsen considered an asset
  • Strong computer skills (Microsoft Office)
  • Strong analytical skills; ability to gain and communicate key insights
  • Strong interpersonal skills
  • Good verbal and written communication skills
  • Ability to work under pressure in a fast paced, demanding work environment
  • Highly organized, fact-based and detail oriented
  • Able to anticipate internal/external customers’ needs and proactively seek to satisfy those needs

What We Offer at Maple Leaf Foods:

  • Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
  • An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
  • A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
  • Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
  • Defined Contribution Pension Plan with company matching that starts on your first day of employment.
  • Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
  • Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
  • Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

Customer Business Development Representative

Maple Leaf Foods Inc.
Mississauga - 44.97km
  Customer Service Full-time
Responsible for supporting Customer Sales teams by ensuring key sales information, insights and recommendations are available on a timely basis to enhance customer business develop...
Learn More
Jul 31st, 2024 at 12:59

Customer Support Specialist Full-time Job

LinHR Consulting Inc

Customer Service   Mississauga
Job Details

Responsibilities  

  • Execute Weekly happy calls after repair completion / Make call back to customers after repair completed to collect feedback (same as NPS questions indicated in the NPS report).
  • Follow up with all assigned SROs on daily basis to prevent unnecessary trips for repair.
  • Follow up with parts dept on pending orders or back orders.
  • Monitor and answer social media (fb, instagram, twitter, reddit) service feedback
  • Receive escalated cases from T2 (VOC, Repair status, parts availability...)
  • Daily Handling of VOC the triage for all escalations including investigating and collecting evidence and POP
  • Create RMA for escalated non-repairable cases reported by both CC and ASC
  • Escalate Exchanges requests to ECR.
  • Receive all technical inquiries from T2 and provide solution.
  • Create Technical bulletin for call center.
  • Ship FW to customers if required.
  • Improved FCR by training and coaching front-line agents.
  • Support with training of the Front line on new policies and procedures and all communications from Canada back office and provide training report.

Requirements

  • Associate’s or Bachelor’s degree preferred.
  • Minimum 1 year of experience in customer service-related position in a service industry.
  • Strong communication and problem-solving skills.
  • Attention to details and ability to maintain accurate records.

Customer Support Specialist

LinHR Consulting Inc
Mississauga - 44.97km
  Customer Service Full-time
  50,000  -  51,000
Responsibilities   Execute Weekly happy calls after repair completion / Make call back to customers after repair completed to collect feedback (same as NPS questions indicated in t...
Learn More
Jul 12th, 2024 at 12:32

Bilingual Customer Inquiries Clerk Full-time Job

City Of Mississauga

Customer Service   Mississauga
Job Details

Closing Date: 05/22/2024

Job Summary

This position involves responding to customer inquiries in English/French via telephone and email, inputting handwritten tickets into the system, handling payment processing, and providing administrative assistance to the Parking Enforcement team.

Duties and Responsibilities

The chosen candidate, reporting to the Manager of Office Services, will undertake the following responsibilities:

  • Address customer inquiries in English/French via telephone and email concerning parking enforcement services and programs.
  • Handle and resolve service requests received through the City’s 311 Call Centre.
  • Conduct research and draft written correspondence in English/French regarding parking enforcement matters received by email, mail, or Council offices.
  • Input and scan handwritten parking tickets within specified deadlines.
  • Process payments by cheque or debit/credit card in adherence to City policies and procedures.
  • Compile the department’s payments for the daily deposit, ensuring the accuracy of all deposited amounts.
  • Engage in essential administrative cross-training and business continuity practices to uphold Office Services Unit policies, procedures, and services.
  • Coordinate registration for the private security officer training program.
  • Support and contribute to continuous improvement initiatives.
  • Perform other duties as assigned.

Skills and Qualifications

  • College diploma or university degree with 2-5 years of relevant experience or equivalent combination of related experience and education is required.
  • 2-5 years of exceptional customer service and communication skills essential for resolving issues and educating the public on parking-related matters is required.
  • Proficiency in both oral and written French language skills is required.
  • Demonstrated ability to accept and reconcile payments via debit and credit, including daily balancing and reconciliation is required.
  • Proficiency in using automated cash processing machinery (Point of Sale) is required.
  • Typing speed of 60 words per minute with 95% accuracy is required.
  • Ability to maintain composure, confidentiality, and perform well under pressure, particularly when dealing with difficult customers.
  • Strong computer skills, including proficiency with MS Office applications (Outlook, Word, Excel); familiarity with Infor software is an asset.
  • Knowledge of the City's parking enforcement by-laws and the Provincial Offences Act is advantageous.

Bilingual Customer Inquiries Clerk

City Of Mississauga
Mississauga - 44.97km
  Customer Service Full-time
  51,800  -  69,067
Closing Date: 05/22/2024 Job Summary This position involves responding to customer inquiries in English/French via telephone and email, inputting handwritten tickets into the syste...
Learn More
May 16th, 2024 at 15:35

Customer Service Representative Temporary Job

City Of Mississauga

Customer Service   Mississauga
Job Details

Under the supervision of Supervisor, Permit Administration Services, the Customer Service Representative receives and processes permit applications and payments following relevant City policies. The position also provides information to staff and customers, provides back up and support to other team members, attends meetings and contributes to the efficiencies of the Technical Services section.

Duties and Responsibilities

 

Reporting to the Supervisor, Permit Administration Services, the successful candidate will bring value to the (PAS) team through efficiently completing permit administration processes, payments, and delivery of services.

•    Responds to e-mail, telephone; provides guidance and answers questions regarding PAS related processes, counter services, and refers inquiries to the appropriate City sections or staff for assistance 
•    Receives permits applications and ensures that all required application information and associated documentation is submitted and correct 
•    Enters and processes permit applications in an enterprise system accurately and in a timely manner
•    Tracks permit application progress, enters updated information and processes the permits
•    Advises applicants of the status of their permit application and the required fees and/or security deposits payments 
•    Receives and processes payments and deposits, including Letters of Credit ensuring compliance with Cash Handling Policies 
•    Assigns correct GL accounts to payments and issues receipts 
•    Ensures the safe keeping of funds and sensitive information and maintains records 
•    Assists with the reconciliation of daily revenues and bank deposits
•    Interacts and collaborates with other divisions and sections regarding permit process, fee payments, security deposits and other counter services 
•    Attends and participates in team meetings and other meetings and keeps up to date with changes procedures 
•    Performs other duties as assigned

Skills and Qualifications


•    Post-secondary education in Business Administration or a related field 
•    Minimum 3 years of counter/customer service experience dealing with permits and/or payments 
•    Excellent interpersonal and customer service skills along with demonstrated commitment to service excellence, quality and client communication 
•    Experience in cash handling procedures, including reconciling daily cash and Point of Sales transactions and preparation of bank deposits 
•    Strong attention to detail and math skills are required to ensure correct payments are processed and allocated to the appropriate account numbers 
•    Excellent verbal and written communications skills with the ability to explain complex procedures to customers and others 
•    Strong computer skills with proficiency with Excel, SQL, Word, powerpoint, and an understanding of database systems 
•    Proficient with Infor Public Sector Enterprise System 
•    Able to deal with irate/difficult customers as well as stressful and unpredictable situations 
•    Ability to work well under pressure and prioritize what needs to be done
•    Able to adapt to changing priorities and be able to multitask on a regular basis 
•    Strong organizational and interpersonal skills combined with the ability to work productively and collaboratively with the immediate team, staff, residents, contractors and external agencies 
•    Ability to work independently with minimal supervision as well as work collaboratively in a team environment 
•    Must exercise tact and diplomacy, and maintain a high standard of confidentiality with sensitive information

Customer Service Representative

City Of Mississauga
Mississauga - 44.97km
  Customer Service Temporary
  28.46  -  37.95
Under the supervision of Supervisor, Permit Administration Services, the Customer Service Representative receives and processes permit applications and payments following relevant...
Learn More
May 16th, 2024 at 15:31

Customer service representative supervisor Full-time Job

KT International Tax Advisors Inc.

Customer Service   Mississauga
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: Candidates should have experience of 1 to less than 2 years’
Computer and technology knowledge: MS Office

Location: 55, Village Centre Dr,Mississauga, ON L4Z 1V9
Shifts: Day
Work setting: Relocation costs covered by employer
Supervision: Working groups

Physical Requirements:

    • The candidates should be able to work under pressure in a fast-paced environment
  • The candidates should be able to work with attention to detail
  • The candidates should be able to work in tight deadlines
  • The candidates should be willing to for overtime
  • The candidates should be able to handle large workload

Other Requirements:

  • The candidate should be accurate, client focus, dependable, organized, initiative, reliable, and judgmental
  • The candidates should have excellent oral communication, excellent written communication, efficient interpersonal skills, and be able to work as a team player

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorized (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Responsibilities:

  • The candidates should be able to co-ordinate, assign and review work
  • The candidates should be able to ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
  • The candidates should be able to establish work schedules and procedures and co-ordinate activities with other work units or departments
  • The candidates should be able to examine and verify accuracy of work and authorize routine deposits and withdrawals
  • The candidates should be able to identify training needs and train workers in job duties and company policies
  • The candidates should be able to resolve work-related problems and prepare and submit progress and other reports

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your resume) through below mentioned details.

By email
internationaltaxadvisorskt@gmail.com

Customer service representative supervisor

KT International Tax Advisors Inc.
Mississauga - 44.97km
  Customer Service Full-time
  29
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as college, CEGEP or other non-u...
Learn More
May 13th, 2024 at 11:49

Customer Service Representative Full-time Job

City Of Mississauga

Customer Service   Mississauga
Job Details

Closing Date: 04/17/2024

Job Summary

 

Under the supervision of Supervisor Fibre Technical Services, the Customer Service Representative receives and processes permit applications and payments following the SOP and Cash handling Policies. The position will provide information to the Fibre to the Home (FTTH) project team and customers as it relates to the FTTH project, provide back up and support to others within the FTTH team, attends meetings and contributes to the efficiencies of the permit administration for the FTTH project.  

Duties and Responsibilities

 

Reporting to the Supervisor fibre Technical Services, the successful candidate will bring value to the team through efficiently completing the permit administration process for the Fibre to the Home project.

  • Responds to e-mail, telephone or fax inquiries; provides guidance and answers questions regarding FTTH processes, counter services, and refers inquiries to the  appropriate City sections or staff for assistance. 
  • Receives permits applications and ensures that all required application information and associated documentation is submitted and correct. 
  • Enters and processes permit applications in an enterprise system accurately and in a timely manner. 
  • Tracks permit application progress, enters updated information and processes the permits 
  • Advises applicants of the status of  their permit application and the required fees and/or security deposits payments 
  • Receives and processes payments and deposits, including Letters of Credit ensuring compliance with Cash Handling Policies 
  • Assigns correct GL accounts to payments and issues receipts 
  • Ensures the safe keeping of funds and sensitive information and maintains records 
  • Assists with the reconciliation of daily revenues and bank deposits, including armoured courier pick up as required 
  • Interacts and collaborates with other divisions and sections regarding permit process, fee payments, security deposits and other counter services 
  • Attends and participates in team meetings and other meetings and keeps up to date with changes procedures 
  • Provides back-up support to the Permit Administration Staff, FTTH project staff, and Public Utilities Coordination 
  • Performs other duties as assigned

Skills and Qualifications

 

  • Post-secondary education in Business Administration or a related field 
  • Minimum 3 years of  counter/customer service experience dealing with permits and/or payments 
  • Excellent interpersonal and customer service skills along with demonstrated commitment to service excellence, quality and client communication 
  • Experience in cash handling procedures, including reconciling daily cash and Point of Sales transactions and preparation of bank deposits 
  • Strong attention to detail and math skills are required to ensure correct payments are processed and allocated to the appropriate account numbers 
  • Excellent verbal and written communications skills with the ability to explain complex procedures to customers and others 
  • Strong computer skills with proficiency with Excel, SQL, Word, powerpoint, and an understanding of database systems 
  • Proficient with Infor Public Sector Enterprise System 
  • Able to deal with irate/difficult customers as well as stressful and unpredictable situations 
  • Ability to work well under pressure and prioritize what needs to be done
  • Able to handle heavy workloads and able to multitask on a regular basis 
  • Strong organizational and interpersonal skills combined with the ability to work productively and collaboratively with the immediate team, staff, residents, contractors and external agencies 
  • Ability to work independently with minimal supervision as well as work collaboratively in a team environment 
  • Must maintain a high standard of confidentiality with sensitive information

Hourly Rate/Salary: $ 28.46 - $ 37.95 
Hours of Work: 35 
Work Location: Mavis Yard: Common Building

 

 

A Criminal Record and Judicial Matters Check (Level 2) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online. 

All personal information is collected under the authority of the Municipal Act.

Customer Service Representative

City Of Mississauga
Mississauga - 44.97km
  Customer Service Full-time
  28.46  -  37.95
Closing Date: 04/17/2024 Job Summary   Under the supervision of Supervisor Fibre Technical Services, the Customer Service Representative receives and processes permit applications...
Learn More
Apr 4th, 2024 at 11:09

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Mississauga
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Mississauga - 44.97km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Feb 22nd, 2024 at 09:00

Customer service representatives supervisor Full-time Job

Remitbee Incorporated

Customer Service   Mississauga
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as Bachelor’s degree or equivalent experience
Experience: Candidates should have experience of 3 to less than 3 years

Candidate Status:

  • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

  • The candidates will get dental plan, vision care benefits, and bonus

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
moneydeskposition@remitbee.com

Customer service representatives supervisor

Remitbee Incorporated
Mississauga - 44.97km
  Customer Service Full-time
  31.50
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as Bachelor’s degree or equivale...
Learn More
Feb 7th, 2024 at 10:33

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Mississauga
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Mississauga - 44.97km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Feb 7th, 2024 at 10:05

Customer service representative supervisor Full-time Job

4 J Logistics Inc.

Customer Service   Brampton
Job Details

Overview

Languages

English

Education

  • College/CEGEP

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Identify workers’ training needs
  • Prepare and submit reports
  • Train staff/workers in job duties, safety procedures and company policies
  • Perform same duties as workers supervised
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Supervision

  • 11-15 people

Experience and specialization

Computer and technology knowledge

  • MS Office

Additional information

Work conditions and physical capabilities

  • Attention to detail
  • Overtime required
  • Tight deadlines
  • Work under pressure

Personal suitability

  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Judgement
  • Team player

 

137 Don Minaker Drive BramptonON L6P 2W1

How to apply

By email

 

4jlogisticsinc@gmail.com

Customer service representative supervisor

4 J Logistics Inc.
Brampton - 45.36km
  Customer Service Full-time
  32
Overview Languages English Education College/CEGEP Experience 1 year to less than 2 years On site  Work must be completed at the physical location. There is no option to work remot...
Learn More
Jan 3rd, 2025 at 14:15

Representative, Customer Service Full-time Job

Loblaw Companies Limited

Customer Service   Brampton
Job Details

Why is this role important:
The Customer Service Representative works with our Supply Chain partners and our store retailers to ensure inquiries on store credits are investigated and resolved with a customer centric solution at the heart of what you do. Your role is to manage requests from our retailers and coordinate store returns to the appropriate distribution centre. If you enjoy helping people, having a direct impact on the success of our store network and are passionate about supply chain consider applying! 


What you'll do: 

  • Respond to customer inquiries on store credits (shorts, overages, damages, returns, mispicks, etc.) 

  • Support supply chain partners and stores through phone and email to understand, investigate and determine root causes of store claims 

  • Build relationships with distribution centers, business units and store partners to complete credit investigations; process credits and communicate results to stores and impacted departments 

  • Use SAP to receive and input credit data from stores, bringing to bear company policies to guide decisions 

  • Generate daily and weekly summary reports for analysis 

  • Apply policies and procedures to each claim while processing credit requests 

  • Prioritize workload to deliver timely service on credit requests, returns and retail services. 

  • Commitment to promoting a workplace of inclusiveness and belonging


What you bring: 

  • Bilingual in French and English (written and verbal communication) 

  • Previous experience within a Call Centre environment or comfort to learn 

  • Experience working within a Distribution or Retail environment or comfort to learn 

  • Experience with SAP, Manhattan WMS, JDA TMS & Microsoft Office applications or comfort learning how to use 

  • Communication and customer service skills with a focus on putting the customer first using our CORE Values – Care, Ownership, Respect and Excellence 

  • Detail oriented with time management skills and ability to work through change. 

  • Ability to prioritize workload, work well independently and collaboratively with people to find solutions. 

  • Potential opportunity to flexible work week including Saturday (6:30am – 2:30pm)

1 Presidents Choice Circle, Brampton, ON

Representative, Customer Service

Loblaw Companies Limited
Brampton - 45.36km
  Customer Service Full-time
Why is this role important: The Customer Service Representative works with our Supply Chain partners and our store retailers to ensure inquiries on store credits are investigated a...
Learn More
Sep 19th, 2024 at 15:59

Customer Service Representative Full-time Job

City Of Brampton

Customer Service   Brampton
Job Details

CLOSING DATE:  August 04, 2024

 

AREA OF RESPONSIBILITY:

 

Reporting to the Recreation Supervisor/Supervisor on Duty, provide professional front-line customer service support, responding to facility inquiries, program information and services that result in a positive experience.

 

  • Provide a high-level of front-line customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers’ needs and wants and remembering to “upsell” where possible
  • Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
  • Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
  • Handle feedback in a professional manner while providing exceptional customer service
  • Provide support to the Facility Clerk (facility dependent)
  • Balance and verify daily revenue and complete administrative paperwork and reports
  • Complete administrative duties in a timely manner (eg. opening and closing procedures, count sheets, payroll)
  • Maintain a safe and tidy work space
  • Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
  • Responsible to complete administrative duties in a timely manner; includes reports and documentation
  • Maintain an understanding of department programs and services
  • Assist with concessions operations when required (facility dependant)
  • Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
  • Attend meetings/training as required
  • Performs other duties as assigned

 

SELECTION CRITERIA:

  • Minimum 16 years of age
  • Intermediate computer skills (Word/Excel/Outlook)
  • Current Standard First Aid / CPR C from an accredited organization, or the ability to obtain within 1 month of date of hire
  • Exceptional customer service and communication skills

 

Additional Criteria for Peel Village Golf Course

  • Minimum 18 years of age
  • Smart Serve certification, or the ability to obtain within 1 month of date of hire
  • Valid “G2” Ontario driver’s licence and the ability to obtain a City of Brampton Off Road Vehicle Operator’s Permit considered an asset.

 

**Preference will be given to students that have a permanent residency in Brampton.

 

**Various tests and/or exams may be administered as part of the selection criteria.

 

Interview:  Our recruitment process will be completed with video conference technology.

Customer Service Representative

City Of Brampton
Brampton - 45.36km
  Customer Service Full-time
  19.45
CLOSING DATE:  August 04, 2024   AREA OF RESPONSIBILITY:   Reporting to the Recreation Supervisor/Supervisor on Duty, provide professional front-line customer service support, resp...
Learn More
Jul 31st, 2024 at 14:00

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