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Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Brooks
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Brooks - 104.82km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Apr 9th, 2024 at 08:34

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Brooks
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate

Scotiabank
Brooks - 104.82km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Mar 11th, 2024 at 12:24

Customer Service Representative Part-time Job

BMO CANADA

Customer Service   Taber
Job Details

Application Deadline:

03/23/2024

 

 

Address:

5125 48 Ave

 

 

Job Family Group:

Retail Banking Sales & Service

 

 

Minimum of 18.75 hours/week. Candidates should be flexible to work within branch banking hours.

 

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

Customer Service Representative

BMO CANADA
Taber - 108.85km
  Customer Service Part-time
Application Deadline: 03/23/2024     Address: 5125 48 Ave     Job Family Group: Retail Banking Sales & Service     Minimum of 18.75 hours/week. Candidates should be flexible to...
Learn More
Mar 18th, 2024 at 13:59

Customer Experience Associate - Coaldale (11.25 hours/week) Full-time Job

Scotiabank

Customer Service   Coaldale
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate - Coaldale (11.25 hours/week)

Scotiabank
Coaldale - 143.47km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
May 12th, 2025 at 14:29

Customer Experience Associate - Coaldale (11.25 hours/week) Full-time Job

Scotiabank

Customer Service   Coaldale
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate - Coaldale (11.25 hours/week)

Scotiabank
Coaldale - 143.47km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Apr 11th, 2025 at 14:03

Customer Experience Associate - High River, Alberta South (18.75 hours/week) Full-time Job

Scotiabank

Customer Service   High River
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate - High River, Alberta South (18.75 hours...

Scotiabank
High River - 234.26km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
Feb 14th, 2024 at 12:20

Client Service Representative [Hourly] Full-time Job

CIBC

Customer Service   Calgary
Job Details

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. 

 

How you'll succeed

  • Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
  • Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
  • Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

 

Who you are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
  • You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
  • You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

 

What CIBC Offers

 

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

 

*Subject to plan and program terms and conditions

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

 

 

 

 

 

Job Location

Calgary-5615 Northland Drive NW

 

Employment Type

Regular

 

Weekly Hours

15

 

Skills

Client Issue Resolution, Client Loyalty, Client Service, Customer Experience (CX), Customer Service, Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Leveraging Technology, Standards Compliance, Teamwork, Transaction Services

Client Service Representative [Hourly]

CIBC
Calgary - 265.71km
  Customer Service Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their d...
Learn More
Jun 13th, 2025 at 17:59

Customer Experience Associate - Crescent Heights (22.5 hours/week) Full-time Job

Scotiabank

Customer Service   Calgary
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Customer Experience Associate - Crescent Heights (22.5 hours/week)

Scotiabank
Calgary - 265.71km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
May 13th, 2025 at 17:15

CLIENT SUPPORT COORDINATOR - Calgary (Quarry Park) Full-time Job

BDC

Customer Service   Calgary
Job Details

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

 

Choosing BDC as your employer also means:

  • Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

  • In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

  • A hybrid work model that truly balances work and personal life

  • Opportunities for learning, training and development, and much more... 

 

POSITION OVERVIEW 


As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are, in particular, responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

 
CHALLENGES TO BE MET 
In a typical week, you would: 

  • Exercise your analytical skills by actively participating in developing a portfolio to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.

  • Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes preparing marketing communications and providing on-site logistical support.

  • Enjoy managing multiple projects to support our internal teams and initiatives.

  • Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up.

  • Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects.

  • Use your financial knowledge to perform pre-qualification and risk-rating activities for BDC financing clients and prospects, as well as conduct the initial interview with clients, among other activities.

 
WHAT WE ARE LOOKING FOR 

  • You are described as someone who is highly organized, enjoys collaborating with others and able to prioritize effectively to meet deadlines.

  • Backed by your experience in customer service, you are someone who’s able to take initiative and knows how to listen and identify sales opportunities.

  • You have a high interest in entrepreneurship and experience in customer service. Previous banking experience is an asset.

  • You have the capacity to adapt to different situations.

  • You have a bachelor's degree in business administration or a related field.

  • You have the capacity to think concisely.

  • You have excellent communication skills in English. French is an asset.  

  • Previous experience in banking

 

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

CLIENT SUPPORT COORDINATOR - Calgary (Quarry Park)

BDC
Calgary - 265.71km
  Customer Service Full-time
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are...
Learn More
Apr 24th, 2025 at 18:21

Senior Customer Solutions Architect Full-time Job

Telus Inc.

Customer Service   Calgary
Job Details
Location:  

Calgary, AB, CA, T2G 1S5 Edmonton, AB, CA, T5J 0N5 Toronto, ON, CA, M5J 2V5 Vancouver, BC, CA, V6B 0M3

Req ID:  45825
Jobs by Category:  Technology Solutions
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular
 

 

Join our team


Fully Managed by TELUS offers comprehensive technology solutions to help small and medium businesses thrive in today's digital work environment. At Fully Managed, we promise our customers three things: fast, consistent, and reliable IT management and support; proactive cybersecurity measures that protect organizations even before threats arise; and scalable IT solutions designed to support their business goals. Through standardized processes, we work to deliver on these promises consistently and efficiently to ensure our customers are highly satisfied and we have a profitable business.

 

Our team operates in a dynamic and entrepreneurial setting, providing an excellent opportunity for learning and growth. We attract proactive, data-driven individuals who embrace challenges and value ownership, outcomes, curiosity, persistence, and teamwork.

 

What we’ll accomplish together

 

Our Customer Success team is intensely focused on ensuring that each of our customers feel we are delivering on the three components of our brand promise. We bring the best our organization has to offer to each of our customers, and advocate for our customers internally to resolve issues when they do occur. We proactively work to provide service that over-delivers: Fewer business interruptions that require them to call, faster than expected resolution of issues. In Moments of Truth, we aim for a response so exceptional that it makes them even more loyal. We guide our customers on the use of IT so they can more effectively achieve their business goals.

 

We know we are successful when customers offer to provide testimonials and enthusiastically refer us to their network, and when the revenue (and margin) of our customer base grows month over month and customer churn is low and decreasing.

 

Here’s How


Trusted Advisor to our Customers: Earn the trust of your customers by listening to them, partnering with Account Managers and reviewing their use of our services to understand their business goals and IT challenges. Evaluate customers’ IT environments to identify risks and strategic opportunities, based on customer’s industry and business objectives, in areas such as IT Network and Security, Compliance, Data Governance, Capacity Planning and Disaster Recovery/Business Continuity. Appropriately document risks customer has accepted ownership for.


Support IT Roadmap to drive Upsell/Cross-Sell and Prevent Churn: Our customers succeed in achieving their business goals when they have an IT solution that is robust enough to support their business, enabling their employees to focus on their jobs, not their IT. You help them understand the risks and benefits of IT investments, and aligning with them on a multi-year timeline for projects helps them plan their budget to accommodate IT investments. Contribute to the Product Roadmap: Use your real-time knowledge of how current and new products are perceived by customers to provide insights to our Product team as they continually evolve our product stack.


IT Consulting Engagements will be of interest to customers who want more in-depth, specialized analysis and recommendations


What you bring


Customer First:  You embody Customer Success with a passionate interest in understanding our customers’ business and what they need from their IT solution to move their business forward

 

Technical Expertise:  You have experience working in a wide range of technical environments, hands on experience working with relevant technologies and you stay up-to-date on current best practices in IT Security, Data Management, and Compliance

 

Pragmatic Advisor:  You use your technical expertise and experience, combined with good judgement and critical thinking skills to develop advise that will work in real-life (not just in theory) and works with our customers’ other business initiatives and budget constraints. You anticipate customers’ concerns and objections and address them head on.

 

Interpersonal:  You have a smooth, friendly way of working with people, moving the tasks and the relationships forward together.

 

Communication Skills:  You are able to convey complex information clearly and concisely verbally and in writing/diagrams to audiences with a variety of technical skill levels to drive timely decisions

 

Great to Haves

 

  • 10+ years of work experience as an IT Technician or Technical Sales Engineer, with exposure to a wide
  • range of technical environments
  • 5+ years of combined technical experience in the following disciplines: Microsoft Cloud (Azure, Microsoft 365 suite), Server Architectures (physical + virtual), Networking (physical + cloud), Information Security
  • Up-to-date certifications in cloud computing architecture and cybersecurity
  • Experience in the Managed Services Industry, familiarity with tools such as remote management & monitoring (RMM), IT discovery & assessment tools, ticketing and/or CRM systems
 
Salary Range:  $106,000-$160,000
Performance Bonus or Sales Incentive Plan:  $25,000-45,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

Senior Customer Solutions Architect

Telus Inc.
Calgary - 265.71km
  Customer Service Full-time
  106,000  -  160,000
Location:   Calgary, AB, CA, T2G 1S5 Edmonton, AB, CA, T5J 0N5 Toronto, ON, CA, M5J 2V5 Vancouver, BC, CA, V6B 0M3 Req ID:  45825 Jobs by Category:  Technology Solutions Job Functi...
Learn More
Apr 18th, 2025 at 16:16

Customer Service Agent Full-time Job

WestJet Group Of Companies

Customer Service   Calgary
Job Details

Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more!  You are there to help our guests, while creating the experience our guests have come to know and love about WestJet.  

 

What you will bring to the team: 

  • You are a true customer service agent and come with a minimum of two years’ experience in a customer-facing role. 
  • You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability. 
  • You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure. 
  • You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
  • You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software. 
  • Prior experience working in an airline, travel, tourism or hospitality would be considered an asset. 
  • Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation. 
  • Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

 

Responsibilities:

  • Providing a safe and positive airport experience for our guests travelling through our airport.
  • Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
  • Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
  • Follow all procedures to safely perform on time (SPOT).
  • Ensure and uphold exceptional guest service standards.
  • Effectively manage uncomfortable or challenging situations with the public.
  • Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
  • Must adhere to uniform and appearance standards as prescribed under company policy.
  • Other duties as assigned.

 

 

Growth and Development: 

At WestJet, we take pride in our team and want to see each and every person reach their full potential. Our Airports department offers many opportunities to grow your career in various operational, support and leadership roles. As each WestJetter's career path is unique, we encourage growth and development conversations with your leader, who will be there to support you on your journey.  

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

  • A fun and friendly culture with colleagues who work together to win  
  • Travel privileges for you and your family, effective from your start date
  • Savings and Benefit programs that are flexible to meet your specific needs  

 

Posting Close Date: 03/04/2025    (Please note the posting will close at 11:59pm MST)

Customer Service Agent

WestJet Group Of Companies
Calgary - 265.71km
  Customer Service Full-time
Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, e...
Learn More
Feb 28th, 2025 at 12:09

Client Advisor Part-time Job

Royal Bank Of Canada

Customer Service   Calgary
Job Details

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking,  As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

 

What will you do?

  • Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
  • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
  • Respond to client-initiated contact, assisting them with a full range of financial transactions
  • Actively listen and engage clients in conversation to further understand their individual needs
  • Proactively take ownership of resolving and preventing client banking problems
  • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

 

What do you need to succeed?

Must-have

  • Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
  • Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
  • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
  • Must be able to work all business hours

 

Nice-to-have

  • Track record in building rapport and maintaining client relationships within the financial or service industry
  • Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course)
  • Cantonese and Mandarin language ability would be an asset

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
  • Continued opportunities for career advancement
  • World-class sales training, coaching, and development opportunities
  • Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
  • Opportunity to achieve great success and grow your career with RBC

 

 

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

 

 

 

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

 

 

 

Additional Job Details

Address:

130 COUNTRY VILLAGE RD NE:CALGARY

City:

CALGARY

Country:

Canada

Work hours/week:

27

Employment Type:

Part time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-24

Application Deadline:

2025-02-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Client Advisor

Royal Bank Of Canada
Calgary - 265.71km
  Customer Service Part-time
What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you...
Learn More
Feb 24th, 2025 at 15:02

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