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As a Regional Coordinator you will contribute to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Maintain office systems including but not limited to network administration, telephone and voice mail programs, reference and product files, branch library and Product & Procedures manual. 
• Lead management of facilities operations as well as delivery and change management of facilities related changes. 
• Liaise with Facilities to support leasehold improvements, lease renewals and planned moves. 
• Perform reception duties including answering the telephone, greeting clients, managing incoming & outgoing mail & courier and booking client appointments.
• Complete regional reporting requests & data analysis.
• Manage regional administration tasks for GIC Maturity Report/Letter Generation, Cash Report Generation and SOTI.
• Coordinate and execute on a variety of regional initiatives including seminars, Client Forums and Professional Development Days and coordinate logistics as required. 
• Assist with branch compliance duties including maintaining the security checklist and Business Continuity Plan.
• Participate in various regional meetings and special projects.
• Liaise with external partners such as medical associations, accounting firms, etc. for regional projects. 
• Other administrative tasks.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk. 

The Must Haves:

• Community college diploma in Business Administration or equivalent. 
• Three+ years’ experience in an administrative or clerical position, preferably with a financial services company
• Working knowledge or RRSPs, RRIFs, mutual funds and client services would be an asset.  
• Excellent computer skills including MS Word, MS PowerPoint, and good understanding of current corporate applications. 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• Strong organizational skills. 
• Excellent communication skills. 
• Initiative and resourcefulness. 
• Ability to work effectively and collaboratively within a team. 
• Attention to detail. 
• Well-organized with high energy, effective communication skills  
• Enjoys a fast-paced environment and is highly professional.   
• Team player with a desire to consistently create a positive work environment

#LI-CB1

Location(s):  Canada : Manitoba : Winnipeg || Canada : Saskatchewan : Regina

This is a hybrid work position in Calgary, Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week.  This provides flexibility the remaining 40% of the work week.  This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues.  Specific days in the office are agreed upon by the team.

We are seeking a Sr Administrative Assistant who will provide administrative support to our Leadership team (SLT). This dynamic individual is well organized, detail-oriented, flexible, committed, and experienced in working with sensitive and confidential information. A positive approach to building strong cross functional relationships is a must along with a passion for coordination and administration.

Key deliverables include:

· Duties of this position encompass a broad spectrum of tasks within 3 different departments. Some of the responsibilities will include, but will not be limited to:

· Schedule management and support for the Vice President level calendars

· Book business and personal travel of VPs and their families

· Manage and secure confidential and sensitive information and exercise significant judgment and discretion regarding all communications

· Prepare meeting agendas and taking accurate minutes

· Provide professional and tactful guest service regarding internal calls, government officials calls/meet & greets , e-mails and meetings attendance

· Compose and send routine and non-routine correspondence on behalf of leaders

· Handle all arrangements for meetings including booking meeting rooms (internal & external venues), catering needs, and travel requirements

· Attend confidential meetings and prepare meeting minutes

· Coordinate and research presentations and communications as requested

· Prepare expense forms on behalf of Senior leadership team

· Maintain and organize digital filing systems

· Ensuring time entry sign off (via Kronos)

· Assist with invoice management and coordination of purchase order generation

· Coordinating the onboarding, seating and technical set-up for new employees across the Health, Safety and Inflight teams

· Regularly plan and execute medium size social events in 5 locations across Canada.

· Other administrative duties as needed to support the team leaders

Experience and qualifications:

· 5 years’ administrative assistant experience

· Post Secondary Education in related field

· Strong written and oral communication skills required with proven experience dealing with confidential communications

· Advanced knowledge of MS Teams and Sharepoint

· Advanced knowledge of MS Word, Excel and PowerPoint

· Experience with SABRE reservation system

· Attention to detail and accuracy of work

· Strong organization and time management skills; proven ability to deal with multiple tasks in a fast paced environment

· Ability to work independently with little direction

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Posting Close Date: 12/24/2024    (Please note the posting will close at 9:59pm MST)

Overview

• Location: 45 Di Poce Way, WOODBRIDGE, ON L4H 4J4, Canada

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customerservice. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety ofissues.

Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering
• Reviews, researches and/or enters data in various systems to support respective functional area Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive
• Solve and-or escalate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and-or files for review
• In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below:
• Additional Quality Assurance-Loss Prevention essential functions:
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for as per company policy
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management
• Additional Linehaul essential functions:
• Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.
• Enters settlement adjustments as directed by manager Compiles required documentation to establish and maintain
• Department of Transportation (DOT)-required files.
• Verifies timely log entry into system Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
• Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
• Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
• Performs other duties as assigned.

Minimum Education

• High School Diploma or GED required

Minimum Experience

• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

Knowledge Skills and Abilities

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-p aced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Job Conditions

• Some travel may be required.

Additional Details:Part Time: Friday - Tuesday 20:00 - 2:00

Please note that this is an open posting for temporary administrative opportunities that may arise. Your application will be kept on file for up to three (3) months and you may be contacted if an opportunity matching your qualifications arises.

Responsibilities may include:

• General office support including receiving and responding to requests and inquiries, screening and directing telephone calls, shipping and receiving, distributing mail and courier packages, photocopying, maintaining office supplies
• Filing of branch documents and maintaining information in accordance with the Corporate Records Management Program
• Process financial transactions for City services and programs, perform various related cash control and reconciliation functions
• Prepare, edit and format a variety of documents while ensuring that the Corporation’s accessibility standards are met
• Maintain and update databases and worksheets
• Process invoices and create purchase requisitions
• Arrange meetings, facility bookings and registrations, meeting minute preparation
• Performing other administrative duties as assigned

Requirements:

• Demonstrated knowledge and skills of generally accepted administrative practices and procedures normally associated with an Office Administration College Certificate, plus one (1) year of relevant administrative and customer service experience; or have the equivalent combination of education and relevant experience
• Demonstrated customer service experience along with effective conflict resolution and communication skills to deal effectively and courteously with the public and staff
• An ability to respond to inquiries by telephone, in person and in writing
• Established computer skills and experience in related software applications (Microsoft Office Suite)
• Excellent interpersonal skills with the ability to establish and maintain positive working relationships
• Strong organizational and problem-solving skills and the ability to work independently, quickly and competently with frequent interruptions in a multi-task environment
• Possess a willing and co-operative attitude and have the ability to maintain the confidentiality of information, exercise judgement and tact in dealing with sensitive matters and responding to inquiries
• Personal qualities of maturity and reliability are required

Posting End Date: 2024/12/31

Weekly Hours: 36.67 

The Support Desk Administrator is a Hands-on, functional contributor to the daily administration, follow-up, and streamlining of Support Desk processes, using the Day & Ross Service-Now application.

Works closely with the IT Support Team Leads to audit, identify issues, analyze potential improvements, recommend, and implement appropriate changes.

How You'll Help:

• Daily maintenance of the Day & Ross Service-Now application, including the coordination and administration of tickets.
• Daily audit and monitoring of Support Desk tickets; keep users informed of progress through to resolution.
• Incident management including running and analyzing daily Service-Now reports and working with various stakeholders to create action plans to implement resolutions and close open tickets.
• Request management, including prioritization, assignment, and fulfillment of requests.
• Perform ticket audits; maintains data from reports for analysis.
• Track and benchmark various IT metrics to ensure Day & Ross standards are set and maintained within industry standards.
• Develop and enhance user-friendly and valuable reports.
• Key contact for external auditors on practices and performance measures utilized within the Support Desk Service.
• Use data and information from audit report to identify process improvements;
• Work with IT Support Team Leads to analyze processes and improvements, enhance reporting, recommending and contributing to the implementation of process changes.
• Generate report requirements for Business Intelligence troubleshooting and problem solving.
• May be required to assume responsibilities within other aspects of the Service-Now application.
• Other duties related to Support Desk Administration as may be required.

Your Skills & Experience:

• Post-secondary education in IT or related program.
• Minimum of two years’ experience working in an IT support role.
• Experience with Service-Now Service Desk Software an asset.
• Adept PC skills in a Windows environment.
• Skilled in Microsoft Office and the ability to prepare solid reports using MS Office.
• Strong trouble shooting and problem solving skills.
• Exceptional customer service skills
• Highly organized with the ability to multi task and prioritize work.
• Communication skills, verbal and written, including the ability to explain technical issues to non-technical people and to identify useful data and trends for reporting.
• Process and improvement driven.
• Champion for improvement and change management.

This position troubleshoots, calibrates, and adjusts plant floor devices as necessary to maintain optimal performance of plant floor equipment. This position sorts calls and breakdowns and expedites their completion. This position provides information to maintenance mechanics on how to complete required repairs to resolve breakdown situations. This position assists in solving the daily problems inherent in keeping the conveyors or physical facility in good working order.

Responsibilities:
Responds to internal customers.
Responds to facility alarms and emergencies.
Troubleshoots problems that arise.
Performs preventative maintenance.

Qualifications:

Bachelor's degree or international equivalent in engineering - Preferred
Programming experience including troubleshooting, basic understanding of networks, motor control theory, and operation including basic AC and DC electrical troubleshooting - Preferred
Proficiency in Microsoft Office products
Ability to read and interpret electrical schematics and elementary diagrams

CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the Branch Manager and their team through managing the reception area of the Wood Gundy Branch and provide excellent customer service to clients. You will also ensure the efficiency of the operations of the branch through a wide range of administrative activities.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

The salary range for this role is $47,420.00 - 59,740.00 CAD Annual.

How You'll Succeed

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Innovation - Make an impact by assisting in problem solving and finding solution and often going above and beyond in assisting to find a resolution.

• Administrative Support - Maintaining compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with branch management.

Who You Are

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You have a degree/diploma in Business; CSC is an asset

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Vancouver-1055 Dunsmuir-2500

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Personal Initiative

Overview

Overview