All jobs in Customer Service

As a Customer Service Representative, you will enjoy:  

• Flexible schedules

• Large, stable employer

• Opportunities for fast career advancement

• Task variety

• Weekly pay

• Night shift premium

• Employee discount

• Scholarship program

• Years of service Recognition program

• Supporting temporary workers through PNP (some conditions may apply)
   

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation

• Performing at a quick pace while having fun

• Working as part of a team to accomplish daily goals

• Coming up with great ideas to solve problems

• Thinking quickly and offering suggestions

Great to have:

• Customer service experience

• Motivation to advance in your career!

• Willingness to learn and have fun!

220 Cobequid Road, Lower Sackville, NS B4C 3P3, Canada  R481571

As a Lead Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/long term Disability

• Flexible schedules
• Large, stable employer
• Opportunities for fast career advancement
• Task variety
• Weekly pay
• Night shift premium
• Employee discount
• Scholarship program
• Years of service Recognition program
• Corporate discount program;
 

Your key responsibilities:

You will assist the store manager and the assistant manager with administrative tasks. You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions
 

Great if you have:

• Customer service skills
• Supervisory experience
• Motivation to advance in your career!
• Willingness to learn and have fun!

Reporting to the Program Supervisor; be responsible for performing front line customer service and clerical duties at any Recreation Facility.

Responsibilities:

• Answering the telephone; responding to inquiries and complaints about any facet of Recreation and Culture Services
• Receiving and processing program registrations, membership applications, and facility bookings
• Receiving and processing revenues and performing various related cash control and reconciliation functions
• Providing administrative and clerical support
• Performing other related duties as assigned
• To support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust

Requirements:

• Grade Twelve (12) education required, with a minimum of two (2) years of relevant customer service experience. Preference may be given to candidates who possess a post-secondary certificate or diploma in a relevant field (Administrative, Business, Communication or Recreation programs). An equivalent combination of relevant experience and education will also be considered
• Ability to handle and reconcile cash transactions and work with figures
• Excellent customer service and communication skills to deal effectively and courteously with the public and staff and be able to respond to inquiries by telephone and in person in a timely fashion and in accordance with Corporate Customer Service standards
• Established computer skills and experience in related software applications (Microsoft Word, Outlook and IntelliManager or other registration software)
• Current certification in Standard First Aid, CPR (Level C), and AED or be willing to obtain and maintain
• Ability to work independently, quickly and competently in an environment with frequent interruptions
• Possess personal qualities of maturity, tact, discretion and be willing to work in a team environment with a co-operative attitude
• Ability to respond on short notice and work shifts, including evenings, weekends and on holidays

As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.

Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.

We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.

City of Oshawa employees need to apply through the intranet (iConnect) in order to be considered as an internal candidate. All applicants are encouraged to provide a valid email address for communication purposes. Please ensure that you check your email regularly to receive any correspondence.

The role of the Bilingual Customer Service  (Eng/Fre) will support the ongoing re-occupancy and modified use of common building areas and flow of people in and out of buildings as part of the building operations team.  In this role, the Bilingual Customer Service  rep is an important resource to provide a visible contact point for building occupants, provide information on where to go to access work areas where new queuing procedures are in place, provide additional sanitization of high touch areas like door handles, counters and common area seating, provide observational reporting on effectiveness of physical distancing measures and protocols to the operational team and client to drive continual improvement in new building access procedures.  You will work with a team of professionals delivering property management services.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

Location details:

• 220,000 square feet of fully modernized and renovated space, operates 5 days a week
• Number of employees vary from building to building
• Space could include onsite cafeteria, main entrance, multipurpose rooms, event space, games room, lobby areas, onsite fitness centre, customer center and more
• Locations such as GOC National Capital Region

KEY DUTIES & RESPONSIBILITIES

Client Support

• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Responsible for workplace experience in designated lobby and service areas - greeting team members, responding to inquiries and questions, facilitating access to the building and giving access cards .
• Have in-depth knowledge of the workplace - technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and clearly to team members and guests.
• Act as an ambassador for the Workplace Experience Program
• Respond to incoming calls promptly, professionally and courteously.
• Maintain and distribute program related documentation in support of Experience team onboarding and training.
• Assist in planning minor events and setting up meeting venues
• Provide maps of the amenity areas of the location
• Use operational knowledge of the facility to quickly resolve any issues encountered by team members or guests.
• Manage security access cards for visitors and contractors.
• Optionally submit work orders for maintenance (including technology), workspace, or janitorial issues, to ensure prompt response and follow-up for continuous improvement.
• Ensure occupational health and safety guidelines are adhered to and report any violations or near misses to the manager, client or BGIS partners.

• Bilingual Customer Service  (Eng/Fre)  must be Bilingual French (fluent in both written and verbal communication)
• This role requires the Bilingual Customer Service rep to work on site Monday to Friday (during business hours)
• College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host or reception role
• High level of people skills - service oriented, customer-focused and a can-do attitude
• Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion
• Strong written and verbal communication skills
• Strong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams)
• Self-taught, able to work both independently and in a team
• Pro-active, approachable, and solution-based
• Ability to handle multiple priorities and work under pressure
• Strong organization skills

Licenses and/or Professional Accreditation

• Clean criminal record check
• Basic knowledge of health and Safety Legislation and regulatory requirements

Other

Note that BGIS has implemented several safety measures and orientation during the current pandemic designed to educate, coach and protect team members and the general public from COVID-19. 

15 Fairfax Drive, Halifax, NS B3S 1T3, Canada  R480127

As a Customer Service Representative, you will enjoy:  

• Flexible schedules

• Large, stable employer

• Opportunities for fast career advancement

• Task variety

• Weekly pay

• Night shift premium

• Employee discount

• Scholarship program

• Years of service Recognition program

• Supporting temporary workers through PNP (some conditions may apply)
   

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation

• Performing at a quick pace while having fun

• Working as part of a team to accomplish daily goals

• Coming up with great ideas to solve problems

• Thinking quickly and offering suggestions

Great to have:

• Customer service experience

• Motivation to advance in your career!

• Willingness to learn and have fun!

As a Customer Service Representative, you will enjoy:  

• Flexible schedules

• Large, stable employer

• Opportunities for fast career advancement

• Task variety

• Weekly pay

• Night shift premium

• Employee discount

• Scholarship program

• Years of service Recognition program

• Supporting temporary workers through PNP (some conditions may apply)
   

Your key responsibilities:

You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

You will interact with many customers daily, all while working in a fun, energetic environment accomplishing daily tasks around the store!
 

What we are looking for:

• Customer service

• Communication and friendly conversation

• Performing at a quick pace while having fun

• Working as part of a team to accomplish daily goals

• Coming up with great ideas to solve problems

• Thinking quickly and offering suggestions

Great to have:

• Customer service experience

• Motivation to advance in your career!

• Willingness to learn and have fun!

What you will be doing:

The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team’s objectives. The incumbent delivers exceptional personal service in all activities completed to support the Private Banking team.  This includes ensuring all activities are conducted within compliance with governing regulations, internal policies, and procedures

Is this role right for you? In this role you will:

Increase Client Satisfaction and loyalty through Service Excellence by:

• Delivering the desired Client Experience by consistently applying the Service basics **during all Client/ PB team interactions. **Provide consistently excellent client experiences and demonstrate ‘Our Service Promise’ by being best at the basics: Friendly, Willing to Assist, Efficient and Professional
• Demonstrating confidence and knowledge by ensuring transactions are thorough and accurate.
• Demonstrating respect and knowledge in interactions with the APB/Banker 
• Providing exceptional service and support combined with innovative approaches to resolving Client’s and the Private Banking Team’s service issues while adhering to policy and procedures,
• Providing support to the PB Team with client concerns and complaints. Raise any client complaints to the PB Team that have been brought the Service Support Officers’ attention

 
Contribute to the quality and efficiency of branch operations as well as compliance with regulatory and internal bank guidelines by:

• Adhering to cash, custody and security procedures and Bank policies at all times. 
• Adhering to position authorities and bank policies
• Accurately processing daily transactions and Service Requests from Salesforce originated by the Private Banking Team and Clients.
• Checking/authorizing transactions with approved limits.
• Daily completion of the Accounting Support Package as outlined in the ASP at a glance for Sales Support Officers document.
• Ensuring accurate and timely completion of daily and periodic monitoring activities including Automated Control System, Worklist Management Exceptions, Work Hub, Digital Courier
• Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to your direct supervisor and/or Team Lead and/or AML and/or Branch Compliance Officer (BCO) and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
   
• Adhere to compliance with regulatory activities and guidelines as part of the service process, including Privacy, Occupational Health & Safety (OHS), Anti-Money Laundering (AML), Anti-Terrorist Financing, Financial Consumer Agency of Canada (FCAC), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Mutual Fund Dealer Association (MFDA) rules, regulations, and policies, as well as Scotia Securities Inc. (SSI) guidelines/processes and Guidelines for Business Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.

Location(s):  Canada : Ontario : Orleans 

Ask yourself...
Do you feel you like you could be an ambassador of Customer Satisfaction and the Canadian Tire Brand?

Are you effective in managing sensitive customer interactions?

Do you possess excellent investigative skills?
Can you efficiently multi-task across various systems?
Do you enjoying working as a team?
 
As a Brand Loyalty Representative you would...  
· Be passionate about our customers and the service we provide, delivering outstanding World Class Customer Experiences
· Promote customer advocacy and support the Canadian Tire Brand
· Demonstrate a strong handle on our communication model
· Problem solve to find creative solutions
· Demonstrate strong investigative skills, with the ability to focus on complex information to support a customer’s dispute
· Professionally handle interactions with composure and diplomacy striving for a positive outcomes in disputes, high value retention and activations
· Demonstrate excellent verbal and written communication skills in support of customer calls and dispute initiations

Experience an asset in:  

Customer Service Experience

Call Centre Experience
Fraud and Dispute knowledge

Must be bilingual in English and French

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package