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26 Jobs Found

Customer Experience Specialist Full-time Job

Day & Ross Inc.

Customer Service   Laval
Job Details

The Customer Experience Specialist works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exceptional customer service through each customer interaction and all contact channels:  phone, email, fax, and web.  

How You’ll Help:

•    Completing daily customer excel reports.
•    Responding professionally to customer related requests via email, chat and phone.
•    Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
•    Completing customer pickups.
•    Build healthy working relationships with customers to deliver positive customer experiences.
•    Communicate in an effective and efficient manner with terminals to assure on time service.
•    Conduct conference calls with sales, Supervisor and Customers to discuss any ongoing or current issues.
•    Perform effectively in a teamwork environment and collaborate with other members of the TLC department to assure continued support to valued customers.
•    Acquire working knowledge of other team members roles, responsibilities, and customers to help cover workload during absences.
•    Oversee the traffic flow of assigned high profile customers.
•    Proactively manage returns, redirects, and routing approval.
•    Enter, Edit and Update Customer Shipping Information in the web portal. 
•    Provide support with the general Customer Care queue when required.
•    Will be required to learn all area’s of the business including commerce and LTL/TL.

Your Skills & Experience: 

•    Minimum of secondary education, with a preference of post-secondary education in a specialized area.
•    Call center/customer service training a strong asset.
•    Previous experience in a call center or customer service role is a strong asset, preferably in the transportation or logistics industry.
•    Positive and professional customer service skills, including an appropriate sense of urgency and genuine interest in resolving customer concerns and/or requests.
•    Advanced communication skills, both verbal and written.  Bilingual skills in French (verbal and written) a strong asset.
•    Excellent computer skills, including MS Office; previous experience with Truck Mate and Sales Force a strong asset.
•    Excellent keyboarding skills, both speed and accuracy.
•    Strong problem solving skills.
•    Ability to deliver unfavorable information in a positive and professional manner.  
•    French is a strong asset.
•    Individual contributor.
•    Subject to a criminal background check prior to employment.

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

Customer Experience Specialist

Day & Ross Inc.
Laval - 49.45km
  Customer Service Full-time
The Customer Experience Specialist works closely with various internal and external contacts to effectively and efficiently respond to customer inquiries and requests, provides exc...
Learn More
Jun 23rd, 2025 at 14:19

Customer Service Advisor - EspaceProprio Full-time Job

EspaceProprio

Customer Service   Laval
Job Details

Does this speak to you? Would you like to put your passion to good use and join the advisory service team as a customer service advisor ?   

 

Concretely , what do your days look like ?  

  • Handle incoming and outgoing calls and emails to ensure effective communication with our customers;

  • Actively listen to clients in order to clearly identify their housing needs ; 

  • Present and promote the services offered; 

  • Direct clients to the resources most appropriate to their situation ; 

  • Ensure the updating of our clients ' files by carrying out various administrative tasks; 

  • Represent the company at one-off events  

  • Offer a dynamic, personalized and caring experience to our customers ; 

  • Contribute to the continuous improvement of internal services and procedures. 

 

What do you need to be a customer service advisor ? 

  • Have more than one year of relevant experience in customer service; 

  • Have experience in a call center (an asset); 

  • Have an advanced level of spoken English or perfect bilingualism in order to serve a wider clientele (an asset);  

  • Demonstrate  a sincere passion for customer service and a keen interest in the real estate field;

  • Demonstrate  agility in a constantly changing environment;

  • Organize  your work independently while collaborating effectively with the team;

  • Learn  quickly, explore new approaches with curiosity and navigate easily with several computer tools;

  • Be open to working occasional Saturdays, as needed;

  • Communicate  clearly, kindly and professionally;

  • Actively participate  in the continuous improvement of services and processes;

  • The ability to travel to the Charny, Laval, or Montreal office. (Details about our hybrid work model will be presented to you during the recruitment process.)

Benefits that make a real difference 

  • An hourly wage based on your experience starting at $ 20.90

  • The possibility of receiving the bilingualism bonus ($1) and the evening and weekend bonus ($2);

  • A group insurance program paid in part by the employer (drug, dental, travel, life, disability insurance, etc.) including a $500 health account; 

  • A bonus system to highlight and reward your work; 

  • A generous vacation policy;  

  • 5 days of paid floating leave upon starting your job ;

  • Access to an employee and family assistance program (EFAP);   

  • A telemedicine service;   

  • An annual allowance of $200 for your sports and cultural activities;  

  • A day of paid leave when you move and for volunteering;  

  • Several employee discounts so that you can carry out your real estate projects with complete confidence and at a lower cost. 

 

And we don't stop there, because we really care about you: 

  • An integration process to quickly familiarize you with your work environment and our services ; 

  • A work environment that prioritizes both your professional development and your personal growth ; 

  • A social club that ensures your daily life with us is pleasant and stimulating; 

  • Collaborative teamwork where your wildest ideas are welcomed and even encouraged. 

 

 

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

 

 

#LBEP
#LI-Hybrid

Customer Service Advisor - EspaceProprio

EspaceProprio
Laval - 49.45km
  Customer Service Full-time
Does this speak to you? Would you like to put your passion to good use and join the advisory service team as a customer service advisor ?      Concretely , what do your days look l...
Learn More
Jun 12th, 2025 at 21:51

Customer Experience Associate - Beauport, QC (11.25 hours/week) Full-time Job

Scotiabank

Customer Service   Beauharnois
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

 

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

 

Is this role right for you?  In this role you will:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed

 

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers

 

What’s in it for you?

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English and French because they will serve and English-speaking clientele.

 

Customer Experience Associate - Beauport, QC (11.25 hours/week)

Scotiabank
Beauharnois - 21.41km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
Learn More
May 19th, 2025 at 15:10

Bilingual Customer Care Representative Full-time Job

Day & Ross Inc.

Customer Service   Laval
Job Details

Full-time, 95% remote work (permanent and contractual positions available)
Hartland, New Brunswick and Lachine, Quebec

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

Bilingual Customer Care Representative

Day & Ross Inc.
Laval - 49.45km
  Customer Service Full-time
Full-time, 95% remote work (permanent and contractual positions available) Hartland, New Brunswick and Lachine, Quebec This position offers the ability to work from home, with flex...
Learn More
Apr 18th, 2025 at 00:58

Representative, Customer Service Full-time Job

Saputo Diary

Customer Service   Saint-Laurent
Job Details

Overview of the Role
We currently have full-time temporary position available in the Customer Service department.  The Customer Service Representative acts as a company ambassador and liaison between our valuable customers and internal departments, in a fast-paced, team environment.

 

Salary:  $38 220-$50 160 ****Salary offers will vary commensurate with experience, education, skills, and training.****

 

How you will make contributions that matter:
•  
 Build sustainable relationships of trust through open and interactive communication with customers
•    Identify and assess customers’ needs to achieve satisfaction
•    Manage both inbound and outbound calls with internal and external customers
•    Process EDI and manual orders; handle order inquires in a timely manner
•    Work cross functionally with team members, planners, distribution, warehousing, supply chain & sales
•    Participate in driving customer value, above and beyond sales
•    Handle concerns, provide appropriate solutions and alternatives within time-limits and follow up to ensure resolution;
•    Assisting overall team members with all order processing responsibilities
•    Always display competence, courtesy and professionalism
•    Support and maintain Saputo quality standards

 

You are best suited for the role if you have the following qualifications: 
•    Secondary school diploma and minimum of2 years’ experience in a customer service environment
•    Strong, clear communication and interpersonal skills; exceptional telephone manner is essential
•    Organizational skills with strong attention to detail
•    Excellent data entry skills – speed and accuracy a must
•    Knowledge of Microsoft Office applications including Excel (formulas, V-lookup an asset)
•    Ability to multitask in a dynamic environment both independently and as part of a team
•    Quick thinking with the ability to work under pressure and to establish priorities
•    Adaptable, empathetic, patient and a positive-attitude are key requirements of this role
•    Bilingualism (French and English) in speaking and writing is essential, as the teams and clients are spread across Canada. 
•    Schedule flexibility is required; including occasionally working on a stat holiday


We support and care for our employees and their families by providing:
•    
Competitive salaries
•    Advantageous corporate agreements
•    Full range of group insurance benefits
•    Group retirement pension plan with employer contribution
•    Purchase option of company stocks
•    Group RRSP
•    Health and wellness program in the workplace
•    Assistance program for employees and their families
•    Saputo products at a discounted price


We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Representative, Customer Service

Saputo Diary
Saint-Laurent - 45.43km
  Customer Service Full-time
  38,220  -  50,160
Overview of the Role We currently have full-time temporary position available in the Customer Service department.  The Customer Service Representative acts as a company ambassador...
Learn More
Apr 16th, 2025 at 17:40

Bilingual Customer Sales and Service Agent - Call Centre Full-time Job

Air Canada

Customer Service   Dorval
Job Details
Location: Montreal, QC, Canada (On-site) 
Starting Salary$17.74/hour 
Branch: Contact Centers
Category: Unionized (UNIFOR) 
Job type: Full-Time 
 

The opportunity 

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team inMontreal. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge? 

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. 

What your day-to-day looks like 

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also: 

  • Be a knowledgeable source of information regarding flights, fares, destinations, and special offers 
  • Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings 
  • Ensure customer satisfaction by providing timely resolutions to customer inquiries. 

Take a look at this video to find out more about the Customer Sales and Service Agent role:https://youtu.be/aTKy5mJ3fdE

Your benefits 

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: 

  • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
  • We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family 
  • Training and development tools to help unlock your full potential

Qualifications

Skills and experience required 
 
This role is vital for our client’s satisfaction. Therefore we have a number of key criteria to ensure your success: 
  • High school diploma or equivalent 

  • Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program 
  • Availability to work in shifts 
  • Ability to find creative solutions to complex customer situations 
  • An effective multi-tasker who can work independently with a minimum of supervision
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment. 
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position 
Linguistic Requirements 
 
Candidate must speak English and French fluently. Moreover, strong consideration will also be given to candidates fluent in one or more of the preferred languages in addition to English and French: Spanish, Korean, Japanese, Cantonese, or Mandarin. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience. 
 
Preferred competencies 
  • Customer service experience within a Call Centre environment 
  • Previous travel industry experience 
  • Working knowledge of computer applications and the internet

Bilingual Customer Sales and Service Agent - Call Centre

Air Canada
Dorval - 37.1km
  Customer Service Full-time
Location: Montreal, QC, Canada (On-site)  Starting Salary: $17.74/hour  Branch: Contact Centers Category: Unionized (UNIFOR)  Job type: Full-Time    The opportunity  Right now, Air...
Learn More
Apr 15th, 2025 at 15:19

Bilingual Customer Care Representative Full-time Job

Day & Ross Inc.

Customer Service   Laval
Job Details

Bilingual Customer Care Representative
Full-time, 95% remote work (permanent and contractual positions available)
Hartland, New Brunswick and Lachine, Quebec

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

Bilingual Customer Care Representative

Day & Ross Inc.
Laval - 49.45km
  Customer Service Full-time
Bilingual Customer Care Representative Full-time, 95% remote work (permanent and contractual positions available) Hartland, New Brunswick and Lachine, Quebec This position offers t...
Learn More
Apr 4th, 2025 at 13:20

Customer Experience Associate Full-time Job

Scotiabank

Customer Service   Westmount
Job Details

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.


Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:


Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
Processing day to day transactions
Nurturing rich, long-standing relationships
Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:


Build strong customer relationships and deliver excellent customer service
Uncover and solve customers’ needs
Explain complicated concepts simply
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
Demonstrate an eagerness to learn and determination to succeed


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:


Have proven customer service skills through work or community involvement
Are willing to assist in a professional, friendly and efficient manner
Are available to work a flexible schedule
Are comfortable in simple sales situations
Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?


The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
A rewarding career path with diverse opportunities for professional development
Internal training to support your career growth and enhance your skills
An organization committed to making a difference in our communities – for you and our customers
You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
A competitive compensation and benefits package
Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English in addition to French because they will serve and English-speaking clientele

 

Location(s):  Canada : Quebec : Westmount 

Customer Experience Associate

Scotiabank
Westmount - 48.67km
  Customer Service Full-time
About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority i...
Learn More
Mar 31st, 2025 at 15:06

Bilingual Customer Care Representative Full-time Job

Day & Ross Inc.

Customer Service   Laval
Job Details

Remote Customer Care Representative
Full-time, Contract with potential for Permanent
Lachine, Quebec, 95% Remote Work


This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous Sales Force or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

Bilingual Customer Care Representative

Day & Ross Inc.
Laval - 49.45km
  Customer Service Full-time
Remote Customer Care Representative Full-time, Contract with potential for Permanent Lachine, Quebec, 95% Remote Work This position offers the ability to work from home, with flexi...
Learn More
Mar 26th, 2025 at 16:17

Customer Rep-Station-1 Part-time Job

Federal Express Corporation Canada

Customer Service   Saint-Laurent
Job Details

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

 

  • Location: 4041 Rue Seré, Saint-Laurent, QC H4T2A3, Canada

Customer Rep-Station-1

Federal Express Corporation Canada
Saint-Laurent - 45.43km
  Customer Service Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes conti...
Learn More
Feb 28th, 2025 at 12:19

Customer Rep-Station-1 Part-time Job

Federal Express Corporation Canada

Customer Service   Saint-Laurent
Job Details

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

 

  • Location: 4041 Rue Seré, Saint-Laurent, QC H4T2A3, Canada

Customer Rep-Station-1

Federal Express Corporation Canada
Saint-Laurent - 45.43km
  Customer Service Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes conti...
Learn More
Feb 18th, 2025 at 16:41

Customer Service Representative Full-time Job

BMO Canada

Customer Service   Saint-Eustache
Job Details

Application Deadline:

02/20/2025

Address:

583 boul Arthur Sauve

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).
 

 

Salary:

$33,850.00 - $44,000.00

Customer Service Representative

BMO Canada
Saint-Eustache - 38.51km
  Customer Service Full-time
  33,850  -  44,000
Application Deadline: 02/20/2025 Address: 583 boul Arthur Sauve   Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and gui...
Learn More
Feb 17th, 2025 at 12:42

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