All jobs within 50 km around Guelph in Customer Service

What is the opportunity?

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities,, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Goal-oriented individual with a demonstrated passion for putting clients first.
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• Eagerness to learn and determination to succeed

• Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry
• Mutual Funds accreditation

Is this job right for you? Check out our video and decide for yourself!

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

2460 WINSTON CHURCHILL BLVD:OAKVILLE

OAKVILLE

Canada

30

Part time

PERSONAL & COMMERCIAL BANKING

Regular – Trainee (Trainee)

Salaried

2024-11-04

2025-01-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center. You’ll use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Customer Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client Engagement – Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.

• Leveraging Technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Oakville-2530 Postmaster Dr

Employment Type

Regular

Weekly Hours

15

Skills

Accountability, Banking, Client Service, Customer Engagement, Customer Experience (CX), Financial Products, Problem Solving, Teamwork

08/29/2024

Address:

1461 Rebecca Street

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$33,850.00 - $44,000.00

This posting is for current and future opportunities and will be filled on an as needed basis. Applications will be considered for any openings that become available between now and June 30, 2024.

This is a part-time position, working various hours, to a maximum of 24 hours per week. Day, evening and weekend positions available.

Job Responsibilities:

This position is responsible for providing customer service duties at the facility reception desk including assistance with:

• Pass and membership sales
• Program Registration
• Facility Rentals
• Using both CLASS and POS systems
• Providing information to customers and potential customers both over the phone and in person

Qualifications:

• Excellent communication, interpersonal and customer service skills are critical.
• Previous experience working in a customer service related environment.
• Experience working with computers, including Microsoft Office Suite (Word, Excel, Power Point, Outlook) as well as previous experience working with Xplor Recreation would be an asset.
• Successful candidates, who are new hires and/or who have not performed in this position previously, will be required to provide a satisfactory criminal record check, with vulnerable sector screening, dated within the last 30 days as a condition of employment.

As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.

• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.

• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mississauga-Dundas&Hurontario

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

Overview

What is the opportunity?

As a Centre Support Agent within Creditor Insurance, the candidate will provide professional, attentive and accurate service to our internal partners at first point of contact. You will be responsible to meet the immediate needs of the client/partner by processing tasks as required and resolving issues. You will also take accountability to accurately complete transactions and deliver a superior client experience with every interaction, and your primary goal is to provide right solution to our clients/partners, understand their/business needs and respond with the appropriate service or product offering.

What will you do?

•Provide consistent service within established Client Service Commitments/Service Partner Commitments and seek to improve the quality, timeliness and consistency of processing operations.

•Identify and recommend solutions to recurring errors and servicing gaps to Team Manager.

•Support revenue growth and focus on other opportunity spotting initiatives, while contributing to the overall success of the team by sharing new ideas and best practices.

•Ensure all authorities (SECAF, anti-money laundering, systems access etc.) are adhered to, reviewed and understood.

•Actively participate in coaching opportunities and learning opportunities to improve his/her individual and team contribution through collaboration.

•Ensure all documents are examined for completeness and accuracy and take appropriate steps to correct for client.

What will you need to succeed?

Must-have

•Strong knowledge of Creditor Insurance, systems, and ability to work in a fast-paced environment

•Strong verbal and written communication skills

•Adaptability to change

•Attention to details and investigative skills

Nice-to-have:

•Bilingual, fluency in both English and French

•BLIP trained

Special Conditions

Flexibility to work a shift within the hours of business; Monday to Friday from 8am to 8pm

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• Sophisticated RBCI software tools to boost your productivity

Job Skills

Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

MISSISSAUGA

Canada

37.5

Full time

INSURANCE

Regular

Salaried

2025-03-10

2025-03-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

The Opportunity:

As a member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order to delivery process for an assigned customer and business unit.  The CSCR manages the customer relationship and works with cross-functional peers to execute the customer order to delivery process.  Additional responsibilities include: managing customer orders through monitoring draws versus forecast, trouble shooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with the customer to reverse and correct root cause.  Additionally, this role will be required to manage allocation of product from our 3PL to our customers, working with transportation on delivery options to minimize cost, and providing concise daily communication to the sales team in regard to fill rate and delivery expectations.

Any MLF team member interested in being considered for this role are encouraged to apply online by January 27. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Key contact for Buyer or Broker for orders, logistics and inventory flow challenges for all day-to-day activities with assigned customer and business unit.
• Manages customer communication on any issues related to shipments.
• Collaborate with Transportation to determine the most efficient method to delivery product on time and in full to customers.
• Proactively addresses out-of-stock or product shortage issues through monitoring of product resupplies and timing of outgoing orders
• Support supply and production facilities to make deployment decisions based on direct vs. 3PL requirements.
• Own order management and allocation inventory when applicable.
• Manage EDI accounts.
• Manage customer refusals
• Collaborate with production Planning, Sales and Customer Merchandising to work through any order to forecast variance.
• Participates in projects/process to resolve short and long-term customer issues or initiatives.
• Continually looks for ways to improve processes with customers in a way that is aligned with policies and procedures and appropriate controls.
• Develops and maintains strong relationships with both internal stakeholders and external customers.
• Works in conjunction with Sales and the Fulfillment Director to ensure customer strategic vision and logistical needs are met or exceeded.
• Communicate with or monitor service providers, such as ocean carriers, air freight forwarders, global consolidators, customs brokers, or trucking companies.
• Contacts carrier (steamship lines and truckers) to book the necessary equipment to move cargo
• Coordinate pick-up and delivery schedules for inland shipments with ocean carriers
• Ad hoc reporting to support processes or process improvements.
• Develop and maintain customer profiles and specific SOP’s.
• Maintenance of key customer fill rate performance scorecards to track service performance.
• Maintain specific department or customer objectives for the assigned account and monitoring through the publication of a daily Key Account scorecard including any corrective actions or next steps being taken to maximize fill rate and on time delivery.
• Responsible for the customer relationship for assigned key account(s).
• Responsible for monitoring customer orders against policy.
• Maintain specific department or customer objectives for the assigned account and monitoring through the Key Account scorecard.
• Accountability and strong management of claims related to assigned accounts.
• Share knowledge with the team and document lessons learned.

What You’ll Bring:

• Post-secondary education or equivalent experience/diploma in international logistics or equivalent work experience required
• 5 to 8 years of experience in the food industry and working experience with Food retail industry would be an asset
• Knowledge of EDI accounts
• Excellent ability to develop and maintain internal and external relationships
• Strong problem solving, prioritization & organization skills with the ability to manage multiple competing tasks
• Ability to excel within a team environment
• Exceptional time management skills
• Strong communication skills - written and verbal (one-on-one and in groups)
• Letters of Credit, applications, rules and practices
• Effective negotiation skills
• Highly detail oriented
• Ability to work through conflict for win/win outcomes -consensus builder and facilitator with high self-knowledge
• Self-motivated team player - able to be pro-active and work with minimal supervision
• Ability to forge partnerships with other areas to drive performance across business and functional lines
• System Knowledge: Proficient in Microsoft Office, Excel in particular; experience in SAP an asset

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

As a member of the Customer Supply Chain Team, the Customer Supply Chain Representative (CSCR) is the single point of contact for the order to delivery process for an assigned customer and business unit.  The CSCR manages the customer relationship and works with cross-functional peers to execute the customer order to delivery process.  Additional responsibilities include: managing customer orders through monitoring draws versus forecast, trouble shooting and resolving delivery failures, executing against order programs and policy, managing customer penalty deductions through investigation and working with the customer to reverse and correct root cause.  Additionally, this role will be required to manage allocation of product from our 3PL to our customers, working with transportation on delivery options to minimize cost, and providing concise daily communication to the sales team in regard to fill rate and delivery expectations.

Any MLF team member interested in being considered for this role are encouraged to apply online by January 27. Applications received beyond that date are not guaranteed consideration.

Snapshot of a Day-in-the-Life:

• Key contact for Buyer or Broker for orders, logistics and inventory flow challenges for all day-to-day activities with assigned customer and business unit.
• Manages customer communication on any issues related to shipments.
• Collaborate with Transportation to determine the most efficient method to delivery product on time and in full to customers.
• Proactively addresses out-of-stock or product shortage issues through monitoring of product resupplies and timing of outgoing orders
• Support supply and production facilities to make deployment decisions based on direct vs. 3PL requirements.
• Own order management and allocation inventory when applicable.
• Manage EDI accounts.
• Manage customer refusals
• Collaborate with production Planning, Sales and Customer Merchandising to work through any order to forecast variance.
• Participates in projects/process to resolve short and long-term customer issues or initiatives.
• Continually looks for ways to improve processes with customers in a way that is aligned with policies and procedures and appropriate controls.
• Develops and maintains strong relationships with both internal stakeholders and external customers.
• Works in conjunction with Sales and the Fulfillment Director to ensure customer strategic vision and logistical needs are met or exceeded.
• Communicate with or monitor service providers, such as ocean carriers, air freight forwarders, global consolidators, customs brokers, or trucking companies.
• Contacts carrier (steamship lines and truckers) to book the necessary equipment to move cargo
• Coordinate pick-up and delivery schedules for inland shipments with ocean carriers
• Ad hoc reporting to support processes or process improvements.
• Develop and maintain customer profiles and specific SOP’s.
• Maintenance of key customer fill rate performance scorecards to track service performance.
• Maintain specific department or customer objectives for the assigned account and monitoring through the publication of a daily Key Account scorecard including any corrective actions or next steps being taken to maximize fill rate and on time delivery.
• Responsible for the customer relationship for assigned key account(s).
• Responsible for monitoring customer orders against policy.
• Maintain specific department or customer objectives for the assigned account and monitoring through the Key Account scorecard.
• Accountability and strong management of claims related to assigned accounts.
• Share knowledge with the team and document lessons learned.

What You’ll Bring:

• Post-secondary education or equivalent experience/diploma in international logistics or equivalent work experience required
• 5 to 8 years of experience in the food industry and working experience with Food retail industry would be an asset
• Knowledge of EDI accounts
• Excellent ability to develop and maintain internal and external relationships
• Strong problem solving, prioritization & organization skills with the ability to manage multiple competing tasks
• Ability to excel within a team environment
• Exceptional time management skills
• Strong communication skills - written and verbal (one-on-one and in groups)
• Letters of Credit, applications, rules and practices
• Effective negotiation skills
• Highly detail oriented
• Ability to work through conflict for win/win outcomes -consensus builder and facilitator with high self-knowledge
• Self-motivated team player - able to be pro-active and work with minimal supervision
• Ability to forge partnerships with other areas to drive performance across business and functional lines
• System Knowledge: Proficient in Microsoft Office, Excel in particular; experience in SAP an asset

What We Offer at Maple Leaf Foods:

• Being part of a high-performance, people-focused company that has an inspiring and unique vision to become the most sustainable protein company on earth, and a deep commitment to sustainable protein across North America.
• An inclusive company culture and a work environment that keeps our people safe, rewards excellence, and empowers everyone to learn and contribute their best.
• A hybrid work model that embraces remote work for eligible roles, helping team members achieve work-life balance—combining the best of both spending time working remotely, benefitting from focus time, and purposeful collaboration in the office setting. 
• Competitive Health and Wellness benefits that offer flexibility to meet your individual or family needs, including programs focused on improving mental health and wellbeing. These benefits start on your first day of employment.
• Defined Contribution Pension Plan with company matching that starts on your first day of employment.
• Learning and development opportunities, including workshops, ‘speaker series’ events, and resources that allow you to develop your skills and progress your career.
• Comprehensive tuition reimbursement program that supports continuous learning and development of our team members through investment in eligible degrees, diplomas, professional certification, or trades programs.
• Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.

The primary responsibility of the Customs Analyst is to ensure that Canadian Tire maintains its trusted trader status by overseeing and ensuring compliance with all Customs operational and regulatory requirements.

• Evaluate, analyze, and assign applicable HS codes to new and existing products (LVS/HVS).

• Collaborate closely with Customs Brokers to address and resolve any operational clearance issues.

• Liaise with Marketing and Buying teams to provide Customs expertise on current and proposed products to be sourced. (I.e.: duty rates, tariff treatments, PGA requirements)

• Research and provide opportunities for duty recoveries and/or drawback claims.

• Verify and coordinate documentation for exported products.

• Work on cross functional projects as Customs subject matter expert.

• Collect and validate Free Trade Agreement (FTA) certificates.

What you bring

• Post-secondary degree/diploma in Customs or International Trade

• Certified Customs Specialist designation (mandatory)

• 1-2 years’ experience in a Customs role. (i.e. Rater, Customs Specialist)

• Must have strong working knowledge of Customs requirements associated with importation.

• Exceptional organizational, analytical and communication skill.

• Must be able to work independently and in a team environment 

Hybrid

At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team. 

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