166 Jobs Found
Representative, Customer Care Part-time Job
Customer Service ThoroldJob Details
Posting End Date:
October 11, 2024
What You Will Do:
-
Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.
-
Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.
-
The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.
-
Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.
-
Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).
-
Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.
-
Complete other tasks and activities as business needs dictate.
Who You Are:
-
Secondary school education or equivalent.
-
Minimum 3 years of clerical and customer contact experience required.
-
Proven verbal and written communication skills.
-
Ability to exercise good judgment with minimal supervision.
-
Knowledge of Customer Information Systems is an asset, including SAP and Kubra.
-
Excellent analytical skills, decision making ability, negotiations and problem-solving skills.
-
Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
-
Excellent interpersonal skills and ability to function within a team.
-
Ability to plan and use time effectively.
-
Flexibility with respect to shifts.
Preferred:
-
Mass market billing experience is an asset.
-
Experience in a call center environment preferred.
-
Bilingualism is an asset.
#LI-Hybrid
Representative, Customer Care
Enbridge Inc.
Thorold - 16.09kmCustomer Service Part-time
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Customer Service Representative Full-time Job
Customer Service Niagara FallsJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Service Representative
Scotiabank
Niagara Falls - 19.8kmCustomer Service Full-time
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CLIENT SUPPORT COORDINATOR Full-time Job
Customer Service St. CatharinesJob Details
As a, Client Support Coordinator you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.
The incumbent is responsible for providing high-quality client service to the BDC Financing team in resolving core issues, all relevant related documents, obtaining the necessary signatures and following up with clients. She or he also performs various administrative tasks and provides support to the team in the area.
CHALLENGES TO BE MET
-
Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases
-
Respond promptly, accurately, and professionally to existing and potential clients by ensuring compliance with policies, procedures, and practices
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Prepare letters to clients and professionals according to the specific process (e.g., letter of intent, letter of offer and mandates to professionals), and/or prepare proposals/contracts for clients ensuring that the information is accurate and entered in our system, that all necessary documents are prepared, that the required conditions and forms are met, signatures are obtained, and follow-up is done
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Proactively participate in the branch's marketing efforts by organizing events, campaigns, and activities, preparing marketing communications, and providing on-site logistical support
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Work in a team environment with other support functions and deliver on completing all administrative tasks that are assigned to the queue system
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Support account managers to help them reach business development targets
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Managing stationery orders, organizing catering services, and ensuring the smooth operation of the business center. Welcoming suppliers and technicians, as well as going to the post office.
WHAT WE ARE LOOKING FOR
-
Bachelor degree in Business Administration, College diploma in accounting o
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Between 1 to 3 years experience in a similar role
-
The ability to analyze and interpret financial statements is considered an asset
-
Client service orientation and demonstrated ability to demonstrate initiative in listening, identifying sales opportunities and resolving issues
-
Strong organizational skills and ability to prioritize and deal with various situations at all times
-
Ability to work independently and meet tight deadlines
-
Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team
-
Working knowledge of MS Office (Word, Excel, Outlook )
-
Excellent writing and speaking skills in French and English.
CLIENT SUPPORT COORDINATOR
BDC
St. Catharines - 21.14kmCustomer Service Full-time
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Fraud & Dispute Customer Service Representative (Bilingual)- H Full-time Job
Canadian Tire Corporation, Limited
Customer Service St. CatharinesJob Details
Ask yourself...
Do you feel you like you could be an ambassador of Customer Satisfaction and the Canadian Tire Brand?
Are you effective in managing sensitive customer interactions?
Do you possess excellent investigative skills?
Can you efficiently multi-task across various systems?
Do you enjoying working as a team?
As a Brand Loyalty Representative you would...
· Be passionate about our customers and the service we provide, delivering outstanding World Class Customer Experiences
· Promote customer advocacy and support the Canadian Tire Brand
· Demonstrate a strong handle on our communication model
· Problem solve to find creative solutions
· Demonstrate strong investigative skills, with the ability to focus on complex information to support a customer’s dispute
· Professionally handle interactions with composure and diplomacy striving for a positive outcomes in disputes, high value retention and activations
· Demonstrate excellent verbal and written communication skills in support of customer calls and dispute initiations
Experience an asset in:
Customer Service Experience
Call Centre Experience
Fraud and Dispute knowledge
Must be bilingual in English and French
About Us
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Fraud & Dispute Customer Service Representative (Bilingual)- H
Canadian Tire Corporation, Limited
St. Catharines - 21.14kmCustomer Service Full-time
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Representative, Customer Care Part-time Job
Customer Service St. CatharinesJob Details
Who we are:
Enbridge Gas Inc. is a Customer Centric organization, and the Customer Care team is at the heart of it. Our organizational culture is driven by the needs of our customers. We strive to continuously focus on improving processes and simplify the customer experience. We are looking to grow our adaptive workforce, engaged by an exceptional employee experience.
As a Representative in Customer Care at Enbridge, customer centricity will be your focus as you handle interactions from customers on a number of topics ranging from utility service, billing and invoices to move and transfer requests.
Note: You must be available to work during the core hours of 10am-3pm and/or 4pm to 8pm each day. A 4-hour shift will be scheduled during these hours and must be available to work full time hours 8am-4:30pm during training.
What You Will Do:
-
Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.
-
Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.
-
The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.
-
Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.
-
Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).
-
Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.
-
Complete other tasks and activities as business needs dictate.
Who You Are:
-
Secondary school education or equivalent.
-
Minimum 3 years of clerical and customer contact experience required.
-
Proven verbal and written communication skills.
-
Ability to exercise good judgment with minimal supervision.
-
Knowledge of Customer Information Systems is an asset, including SAP and Kubra.
-
Excellent analytical skills, decision making ability, negotiations and problem-solving skills.
-
Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
-
Excellent interpersonal skills and ability to function within a team.
-
Ability to plan and use time effectively.
-
Flexibility with respect to shifts.
Preferred:
-
Mass market billing experience is an asset.
-
Experience in a call center environment preferred.
-
Bilingualism is an asset.
#LI-Hybrid
Representative, Customer Care
Enbridge Inc.
St. Catharines - 21.14kmCustomer Service Part-time
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Customer Rep-Station Part-time Job
Federal Express Corporation Canada
Customer Service St. CatharinesJob Details
495 Eastchester Avenue East, St. Catharines, ON L2M6S2, Canada
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:This will be a Tuesday to Saturday position, 14:00-19:30 Tuesday to Friday, 12:00-17:00 on Saturday.
Customer Rep-Station
Federal Express Corporation Canada
St. Catharines - 21.14kmCustomer Service Part-time
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Representative, Customer Care Full-time Job
Customer Service St. CatharinesJob Details
As a Representative in Customer Care at Enbridge, customer centricity will be your focus as you handle interactions from customers on a number of topics ranging from utility service, billing and invoices to move and transfer requests.
Note: You must be available to work during the core hours of 9am-3pm each day. A 4-hour shift will be scheduled during these hours and must be available to work full time hours 8am-4:30pm during training.
What You Will Do:
-
Responsible for the maintenance of mass market billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries may range from routine and straightforward tasks to more complex issues.
-
Representative will operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency.
-
The incumbent is required to be flexible and adaptable to complete any and all tasks and activities associated with their skill set(s), i.e., inbound/outbound calls, correspondence and billing adjustments.
-
Accurate completion of all processes, procedures, and follow-up for the type of customer account being worked.
-
Respond to all customers’ communications (i.e., letters, mail, faxes, emails, chat, inter-department inquiries).
-
Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets.
-
Complete other tasks and activities as business needs dictate.
Who You Are:
-
Secondary school education or equivalent.
-
Minimum 3 years of clerical and customer contact experience required.
-
Proven verbal and written communication skills.
-
Ability to exercise good judgment with minimal supervision.
-
Knowledge of Customer Information Systems is an asset, including SAP and Kubra.
-
Excellent analytical skills, decision making ability, negotiations and problem-solving skills.
-
Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
-
Excellent interpersonal skills and ability to function within a team.
-
Ability to plan and use time effectively.
-
Flexibility with respect to shifts.
Preferred:
-
Mass market billing experience is an asset.
-
Experience in a call center environment preferred.
-
Bilingualism is an asset.
#LI-Hybrid
Representative, Customer Care
Enbridge Inc.
St. Catharines - 21.14kmCustomer Service Full-time
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Corporate Customer Service Representative Contract Job
Canadian Tire Corporation, Limited
Customer Service St. CatharinesJob Details
At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone. Flexible work location options are available including In-Office, Remote work (pending assessment approval) and Hybrid for existing employees.
This is a bilingual role. Candidates will be required to speak both English and French fluently.
What you’ll do
Corporate Customer Service Representative:
-
Understand customer needs and communicate over phone and/or emails to build customer confidence in our ability to provide service, all while shaping a positive perception of Canadian Tire.
-
Support various components of the Canadian Tire customer base including Retail stores (Canadian Tire and Party City), Triangle Rewards Programs, Partnerships and Events, Owned Brand Warranty inquiries with After Sales, Service and Support, Gift Card, Jumpstart and Petroleum
What you bring
We are looking for individuals who are:
-
Customer focused, who go above and beyond to respond to the evolving needs of our customers
-
Solutions oriented and outcome focused, with a strong attention to detail
-
Agility and Flexibility to navigate through a suite of call types and programs specific to Corporate Customer Support
-
Team players with strong communications skills, who build relationships easily you go
While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.
This is a contract role until January 2025
Corporate Customer Service Representative
Canadian Tire Corporation, Limited
St. Catharines - 21.14kmCustomer Service Contract
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Client Service Representative [Hourly] Part-time Job
Customer Service HamiltonJob Details
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How you'll succeed
-
Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
-
Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
-
Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
-
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
-
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
-
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
-
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
-
You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
-
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
-
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
-
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
-
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
-
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
-
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Hamilton-James and Fennell
Employment Type
Regular
Weekly Hours
15
Skills
Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Client Service Representative [Hourly]
CIBC
Hamilton - 57.21kmCustomer Service Part-time
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Client Advisor Full-time Job
Customer Service HamiltonJob Details
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking Advisor.
Job Description
What will you do?
- Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
- Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
What do you need to succeed?
Must-have
- Goal-oriented individual with a demonstrated passion for putting clients first.
- Drive and self-motivation, as well as excellent communication skills and emotional intelligence
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Personal flexibility to work flex hours
- Eagerness to learn and determination to succeed
- Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course
Nice-to-have
- Track record in building rapport and maintaining client relationships within the financial, service or retail industry
- Mutual Funds accreditation
Is this job right for you? Check out our video and decide for yourself!
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy
Additional Job Details
Address:
304 DUNDAS ST E:HAMILTON
City:
HAMILTON
Country:
Canada
Work hours/week:
0
Employment Type:
Part time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Casual
Pay Type:
Salaried
Posted Date:
2025-03-20
Application Deadline:
2025-03-26
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Client Advisor
Royal Bank Of Canada
Hamilton - 57.21kmCustomer Service Full-time
Learn More
Client Advisor Part-time Job
Customer Service HamiltonJob Details
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking Advisor.
Job Description
What will you do?
- Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
- Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
What do you need to succeed?
Must-have
- Goal-oriented individual with a demonstrated passion for putting clients first.
- Drive and self-motivation, as well as excellent communication skills and emotional intelligence
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Personal flexibility to work flex hours
- Eagerness to learn and determination to succeed
- Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course
Nice-to-have
- Track record in building rapport and maintaining client relationships within the financial, service or retail industry
- Mutual Funds accreditation
Is this job right for you? Check out our video and decide for yourself!
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy
Additional Job Details
Address:
304 DUNDAS ST E:HAMILTON
City:
HAMILTON
Country:
Canada
Work hours/week:
22.5
Employment Type:
Part time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-03-04
Application Deadline:
2025-03-14
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Client Advisor
Royal Bank Of Canada
Hamilton - 57.21kmCustomer Service Part-time
Learn More
Customer Experience Associate Full-time Job
Customer Service HamiltonJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Roynat Capital
Hamilton - 57.21kmCustomer Service Full-time
Learn More