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Overview

Overview

As an Administration Manager, you will be responsible for overseeing all Terminal Administration, Customer Service, APT, Check in, Check out, LH OTB and reporting department Functions. Developing an engaged and motivated admin team is critical to the success in this role. A motivated, administrative professional with an emphasis on being customer solution and process improvement focused will be key elements to your success.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers and improve current processes.

How You’ll Help

• Manage the admin staff to ensure each meets service, quality and productivity objectives.
• Plan and coordinate administrative procedures and systems; devise ways to streamline processes.
• Manage employee issues such as individual poor performance, inappropriate behaviour, absenteeism, etc.
• Recruit and train employees on systems, processes and workflows.
• Help lead and apply the performance management processes, supporting employees in their personal and performance development.
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
• Ensure employee scheduling is optimal to meet customer, operational demands and ensure compliance with internal hours of work policy.
• Work collaboratively with terminal-based teams and teams performing centralized corporate functions.
• Maintain a high level of service to both internal and external customers.
• Cultivate and foster a positive and productive culture in the office.
• Manage and maintain a safe office environment.
• Oversee general office communications and announcements.
• Assist Terminal Manager with special projects as needed.
• Serve as the point of contact for employee inquiries about office policies, benefits, and other HR matters.
• Assist in the onboarding process for new employees at Day & Ross.
• Serve as the liaison between different departments, ensuring effective communication and coordination.
• Regularly review KPIs to ensure they remain relevant as the organization’s goals or priorities.
• May perform other duties and/or responsibilities as required.

Your Skills & Experience: 

• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• 1-year experience in a billing department, transportation, or related field
• A suitable combination of education and experience may be considered.
• Previous project management of large complex projects is beneficial.
• Must demonstrate deep knowledge of the technology environment.
• Background in business or equivalent work experience would be preferred.
• Experience in, or exposure to complex supply chain management methodologies 
• Communication skills - advanced
• Computer skills – accuracy, MS products, Oracle, web-based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Detail-orientated with the ability to work accurately in a high-volume, fast-paced environment
• Ability to champion business needs collaboratively to colleagues
• Results focused.

As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. 

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  
IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

 
DO YOU HAVE THE SKILLS
We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

Overview

Overview

Overview

Overview

Overview

Overview

Main Purpose and Function

The Executive Assistant is responsible for efficient and effective departmental operations with an extensive range of administrative services supporting senior level management and the overall business unit

Specific Duties/Responsibilities

• Proactively creates and maintains effective workflow and communications to accomplish the work of the General Manager through handling of a variety of projects and tasks simultaneously.
• Manages the General Manager’s calendars and schedules. Works with multiple, competing, and changing priorities to organize appointments and proactively resolving conflicts to ensure optimal use of General Manager’s time.
• Arranges large and small group meetings and meeting logistics such as scheduling attendees, room procurement, equipment, etc.
• Maintains the image of the office by ensuring that all correspondence prepared for the office adheres to a consistent and professional standard.
• Responds to telephone, e-mail and in-person enquiries and complaints escalated to the General Manager from internal and external stakeholders.
• Provides support to Directors, as required.
• Manages the flow of incoming and outgoing inquiries to the General Manager’s office. Drafts, screens, reviews, and edits sensitive and confidential correspondence. Provides information and referrals based on a broad knowledge of priorities, procedures, and protocol.
• Triages and acts as a liaison between the General Manager and the office, determining when issues need to be escalated for immediate attention.
• Secures, recommends, and coordinates agenda items for departmental meetings.
• Provides support to various committees which the Managers, Directors, GM may Chair by typing and distributing minutes, preparing agenda packages, arranging meeting dates/times/rooms.
• Places and manages orders for such items as office equipment, office supplies, and business cards.
• Drafts and circulates internal staff announcements and other relevant communications on behalf of the leadership team.
• Coordinates and tracks departmental Council report submissions and City Manager Minutes.
• Coordinates travel arrangements for staff and ensures that travel profiles are maintained, and all required approvals are obtained; coordinates training requests for staff.
• Prepares, distributes, and photocopies documents such as reports, presentations, correspondence, and spreadsheets which may contain sensitive, controversial, or confidential information.
• Attends senior leadership team meetings and other meetings as required.
• Submit appropriate human resource action forms for new hires, changes, and terminations.
• Coordinate implementation of new organizational systems and processes to improve efficiencies on behalf of the department.
• Approve expenses and review departmental costs.

• Perform project work and prepare a variety of reports and documents for the Director and senior staff.
• Act as the DBL Mobility and SAP Liaisons
• Other duties/responsibilities as assigned.

Minimum Qualification Requirements

Education and Experience:

• Grade 12 supplemented by courses in administrative management with at least 5 years working at a senior management level in an administrative capacity and/or an equivalent combination of education and experience.
• Requires excellent interpersonal and communication skills including a thorough knowledge of business English, spelling, punctuation, and business math.

Knowledge, Skills, and Abilities:

• Extensive knowledge of office practices and procedures.
• Considerable knowledge of and ability to explain and apply City programs, policies, procedures, and collective agreements.
• Ability to communicate clearly and concisely orally and in writing, including the ability to prepare business correspondence, presentations, and reports.
• Ability to exercise substantial discretion and deal with highly sensitive and confidential information.
• Ability to multi-task, organize and prioritize work, work under pressure with constant interruptions.
• Ability to build and maintain effective working relationships at all levels of the organization and with the public and to provide exceptional customer service.
• Ability to work independently and work collaboratively in a team environment. Ability to perform complex mathematical calculations with speed and accuracy.
• Ability to research and analyze a variety of related data and issues.
• Ability to use a multitude of office equipment.
• Ability to use computer software such as Excel, PowerPoint, Microsoft Word, Outlook, Internet, VanDocs, SharePoint, SAP.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: Development, Buildings & Licensing (1250) 

Affiliation: Exempt 

Employment Type: Regular Full Time 

Position Start Date: May, 2025 

Salary Information: Pay Grade RNG-040: $62007 to $77504 per annum

Application Close: April 30, 2025