All jobs within 100 km around Ottawa in Administrative Jobs

JOB SUMMARY

The Administrative Services units provide administrative, financial, human resources, information technology, information management and other operational support services to the Offices of the Mayor and Members of Council in accordance with the Municipal Act, 2001. 

You are responsible for driving the Mayor and visitors of government, public, business or other organizations to commitments, coordinating event security and route planning logistics, maintaining continuous security awareness around the Mayor at all times when driving and staffing, developing and maintaining procedural documentation and providing general administrative support services.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Completion of Basic Secure Transportation Training within 3 months of hire.

Minimum of 5 years of experience in a directly related field including secure driving, security and in customer service.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• The objectives, functions and responsibilities of the City of Ottawa
• Organizational structure of the City of Ottawa
• The City road system and alternative routes options
• Knowledge of Microsoft Office
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Organize work, set priorities and complete tasks within prescribed time periods
• Communicate effectively with clients, and with the general public
• Exercise discretion, initiative, tact, alertness and reliability
• Flexible 
• Operate a computer and use a variety of computer software, i.e. Windows, Word, Excel and other office equipment
• Excellent interpersonal skills
• Ability to assert confidence in protection of the Mayor and government Officials in all situations 
• Ability to work in a political atmosphere
• Ability to handle difficult situations
• Ability to effectively work independently and within a team
• Present a professional image

JOB SUMMARY

You are responsible for providing a wide range of confidential and proactive administrative support services in support of a department/ general manager. Acting as a key liaison between the department and a network of internal and external stakeholders—including senior leadership, external partners, and elected officials such as members of City Council, you will ensure seamless communication and coordination across complex and politically sensitive issues. Duties and responsibilities also include conducting research, compiling documentation and data supporting a branch project or department inquiries, generating and making revisions to reports, creating and updating databases and project files and coordinating the administration process. As a trusted advisor and administrative lead, your professionalism and political acuity will directly support successful departmental and community initiatives, decision-making processes, and the successful execution of projects that align with corporate goals and Council directives.

We are currently seeking two Executive Assistants, one for Community and Social Services Department and another for Recreation, Cultural & Facilities Services Department.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Business/Office Administration or related field

Minimum of 4 years of clerical/administrative experience

KNOWLEDGE

• Relevant dispositions of regulations and legislation pertaining to the branch
• Branch goals, objectives, policies and procedures
• The City of Ottawa’s departments and internal operational and administrative procedures and relevant contacts
• General knowledge of MFIPPA regulations
• Principles and practices of office management
• Record keeping, filing and general office procedures
• Database and records management practices
• Information verification and basic statistical analysis techniques
• Computer applications, including Microsoft Word, Excel, PowerPoint, Access, SAP, Electronic Records Management System and other corporate standard software as required
• Knowledge of applicable health and safety legislation, including the rights and duties of workers General knowledge of City of Ottawa payroll and financial systems and branch policies, practices, functions, systems and procedures is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as a flexible and co-operative member of a team
• Excellent organization and time management skills and techniques: ability to work under pressure to meet tight time schedules and deadlines, prioritizing work and handling significant problems and tasks which come up simultaneously or unexpectedly
• Strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
• Conduct background research to investigate and solve problems in support of management and staff information needs, as well as project implementation
• Client service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
• Compile, organize and summarize data and information accurately and efficiently, applying policies and procedures
• High level of competence in dealing with sensitive issues
• Exercise independent initiative and establish priorities for own workload
• Exercise sound judgment, discretion and a high degree of confidentiality
• Interpret and explain rules, regulations and policies
• Discretion and confidentiality
• Make decisions on both routine and non-routine problems Integrity, tact and good judgment

Core Behaviours 

Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours. 

Review the Core Behaviours. 

Leadership Competencies 

The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.  

Review the Leadership Competencies.

JOB SUMMARY

You are responsible for providing a wide range of confidential and proactive administrative support services in support of a department/ general manager. Acting as a key liaison between the department and a network of internal and external stakeholders—including senior leadership, external partners, and elected officials such as members of City Council, you will ensure seamless communication and coordination across complex and politically sensitive issues. Duties and responsibilities also include conducting research, compiling documentation and data supporting a branch project or department inquiries, generating and making revisions to reports, creating and updating databases and project files and coordinating the administration process. As a trusted advisor and administrative lead, your professionalism and political acuity will directly support successful departmental and community initiatives, decision-making processes, and the successful execution of projects that align with corporate goals and Council directives.

We are currently seeking two Executive Assistants, one for Community and Social Services Department and another for Recreation, Cultural & Facilities Services Department.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Business/Office Administration or related field

Minimum of 4 years of clerical/administrative experience

KNOWLEDGE

• Relevant dispositions of regulations and legislation pertaining to the branch
• Branch goals, objectives, policies and procedures
• The City of Ottawa’s departments and internal operational and administrative procedures and relevant contacts
• General knowledge of MFIPPA regulations
• Principles and practices of office management
• Record keeping, filing and general office procedures
• Database and records management practices
• Information verification and basic statistical analysis techniques
• Computer applications, including Microsoft Word, Excel, PowerPoint, Access, SAP, Electronic Records Management System and other corporate standard software as required
• Knowledge of applicable health and safety legislation, including the rights and duties of workers General knowledge of City of Ottawa payroll and financial systems and branch policies, practices, functions, systems and procedures is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as a flexible and co-operative member of a team
• Excellent organization and time management skills and techniques: ability to work under pressure to meet tight time schedules and deadlines, prioritizing work and handling significant problems and tasks which come up simultaneously or unexpectedly
• Strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
• Conduct background research to investigate and solve problems in support of management and staff information needs, as well as project implementation
• Client service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
• Compile, organize and summarize data and information accurately and efficiently, applying policies and procedures
• High level of competence in dealing with sensitive issues
• Exercise independent initiative and establish priorities for own workload
• Exercise sound judgment, discretion and a high degree of confidentiality
• Interpret and explain rules, regulations and policies
• Discretion and confidentiality
• Make decisions on both routine and non-routine problems Integrity, tact and good judgment

Core Behaviours 

Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours. 

Review the Core Behaviours. 

Leadership Competencies 

The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.  

Review the Leadership Competencies.

JOB SUMMARY

Legal Services provides a comprehensive and complex range of legal services to elected officials, all City of Ottawa departments, and various boards and commissions (i.e. Ottawa Police Services Board, Ottawa Community Land Development Corporation and the Ottawa Public Library), in the areas of civil litigation, labour and employment law, prosecutions, and corporate, municipal, planning, development, environmental, and commercial law.  

You provide day-to-day clerical support for the administration of the City’s Claims and Insurance Unit.  Duties include the receipt and initial review of incident reports, entering data into the integrated claims and insurance database (RiskMaster), responding to internal and external inquiries on the City’s claims process, responding to inquiries to confirm details of motor vehicle accidents involving City vehicles, assisting the Claims Investigators to gather initial information on claims and assisting with claims-related projects as required.  You also maintain the corporate records management system, and provide general clerical support to the Legal Operations Branch. 

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 4 years of clerical experience 

KNOWLEDGE

• Municipal and general claim practices 
• Insurance environment and industry
• Software applications including RiskMaster, Word, Excel, Windows and MAP 
• City operations, administration, organization, practices and political infrastructure
• Financial applications and processes
• City records management systems
• Risk Management information systems
   

COMPETENCIES, SKILLS AND ABILITIES

• Strong oral communication skills
• Ability to prepare correspondence and complete forms
• Attention to detail
• Enter data with a high degree of accuracy
• Understanding of the City’s organizational structure
• Ability to deal with and maintain effective working relationships with multiple clients
• Multi-tasking ability and strong organizational skills
• Ability to establish priorities and manage a large work volume
• Ability to respond to a myriad of requests
• Ability to work as a team
• Ability to exercise discretion, good judgment and high degree of confidentiality
• Knowledgeable, team player, ability to multi-task and process high volumes of work accurately, effective communicator
   

JOB SUMMARY

You are responsible for providing clerical and administrative support to program staff by performing word processing/typing, data entry, and filing activities; compiling and providing information pertaining to program documents and reports; maintaining program inventory; liaising with internal staff, external stakeholders, and members of the public; purchasing goods/services; scheduling meetings; and responding to inquiries and complaints.   

EDUCATION AND EXPERIENCE

Completion of 1 year of post-secondary training in office administration or related field

Minimum of 2 years of related office/administrative experience

KNOWLEDGE

• General organization and activities of the specific program/unit/branch/department
• Corporate, departmental and branch policies and procedures
• Office practices and procedures
• Corporate Records Management system
• Corporate computer and software applications such as Windows, Word, Excel, Access, etc.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
   

COMPETENCIES, SKILLS AND ABILITIES

• Ability to communicate clearly and concisely to clients, public, peers and supervisors both verbally and in writing
• Excellent interpersonal skills  
• Organize, multi-task and prioritize work
• Work independently with minimal supervision
• Ability to complete work assignments within deadlines
• Ability to document/record information 
• Tact and discretion
• Awareness of and sensitivity to program specific targets/population needs
• Initiative and reliability
• Ability to maintain confidential information

JOB SUMMARY

The mandate of the Long Term Care Service is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for providing receptionist service by: answering all incoming calls and inquiries made in person, courteously and efficiently; providing typing service; and ensuring that office accommodation and equipment is properly secured after working hours, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of related experience

KNOWLEDGE

• Office practices and procedures, including records management
• Computer software applications MS Word, Excel, Electronic Mail
• Office equipment (fax, photocopier)
• Sound knowledge of the branch’s programs and structure combined with good knowledge of the department and general knowledge of the city at large
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Excellent telephone skills
• Type accurately at 40-60 wpm
• Use tact, discretion and confidentially, combined with reliability and good judgment
• Gather and compile statistical information
• Communicate effectively, both verbally and in writing
   

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for the customer-centric public library activities, programs and services offered by the Library's 33 branches, mobile and digital services, to meet the needs in their catchment area.

You provide information, reference and readers advisory services; develop, implement and conduct children’s programs; provide circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; and perform routine collection maintenance duties.

You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.

EDUCATION AND EXPERIENCE

Completion of 2-year college diploma in Library and Information Technician, Early Childhood Education, or related field.

Minimum of 1 year of related experience working with children’s programs.

KNOWLEDGE

• Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy and ESL collections and adult programming.
• Trends and techniques for developing effective library programming for children.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Electronic database and other bibliographic searching techniques.
• Principles of collection development and maintenance.
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• Library circulation procedures and practices.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• General knowledge of library policies and procedures.
• Knowledge of customer service techniques and protocols
• Working knowledge of applicable occupational health and safety legislation.
• General knowledge of Ottawa Public Library’s policies and procedures related to health and safety.

COMPETENCIES, SKILLS AND ABILITIES

• To deliver library programs to a range of users including pre-schoolers, school age and adults.
• Use tact, discretion and confidentiality.
• Excellent verbal communication skills.
• Exercise effective judgement and independent decision-making capabilities.
• Ability to design and create thematic displays.
• Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft Windows.
• To perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds.
• Minimum keyboard skills of 25 wpm.
• Perform multiple tasks concurrently.
• Customer service orientation, including the use of tact, discretion and confidentiality
• Attention to detail.
• Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
• Flexibility, ability to adjust priorities.
• Ability to work effectively as a team member.
• Strongly committed to quality customer service.

JOB SUMMARY

You are responsible for providing a wide variety of confidential administrative support services in support of the Director.

You serve as a point of contact for client departments, providing an initial response to standard inquiries and directing non-standard inquiries as appropriate. Duties and responsibilities also include conducting research and compiling documentation and data in support of branch projects or departmental inquiries, generating and making revisions to reports, creating and updating databases and project files, and coordinating the administrative processes.

Note: This is a generic job description that describes the typical duties of this job. Individual positions may not require the performance of all of these responsibilities, or additional related duties, within the scope of the job, may be assigned.

EDUCATION AND EXPERIENCE

Completion of 2 years of community college in Business/Office Administration

Minimum of 3 years of related clerical/administrative experience

KNOWLEDGE

• Relevant dispositions of regulations and legislation pertaining to the branch
• Branch goals, objectives, policies and procedures
• The City of Ottawa’s departments and internal operational and administrative procedures and relevant contacts
• General knowledge of MFIPPA regulations
• Council reporting procedures
• Principles and practices of office management
• Record keeping, filing and general office procedures
• Database and records management practices
• Information verification and basic statistical analysis techniques
• Computer applications, including Microsoft Word, Excel, PowerPoint, Access, SAP, Electronic Records Management System and other corporate standard software as required General knowledge of City of Ottawa payroll and financial systems and branch policies, practices, functions, systems and procedures is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Work independently and as a flexible and co-operative member of a team
• Excellent organization and time management skills and techniques: ability to work under pressure to meet tight time schedules and deadlines, prioritizing work and handling significant problems and tasks which come up simultaneously or unexpectedly
• Strict attention to detail and accuracy in the maintenance of records: ability to balance spreadsheets and produce statistical reports
• Conduct background research to investigate and solve problems in support of management and staff information needs, as well as project implementation
• Client service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
• Compile, organizes and summarize data and information accurately and efficiently, applying policies and procedures
• High level of competence in dealing with sensitive issues
• Exercise independent initiative and establish priorities for own workload
• Exercise sound judgment, discretion and a high degree of confidentiality
• Interpret and explain rules, regulations and policies
• Discretion and confidentiality
• Make decisions on both routine and non-routine problems
• Integrity, tact and good judgment

JOB SUMMARY

The mandate of the Long Term Care Service is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You are responsible for providing receptionist service by: answering all incoming calls and inquiries made in person, courteously and efficiently; providing typing service; and ensuring that office accommodation and equipment is properly secured after working hours, with an emphasis on resident safety and engagement.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of related experience

KNOWLEDGE

• Office practices and procedures, including records management
• Computer software applications MS Word, Excel, Electronic Mail
• Office equipment (fax, photocopier)
• Sound knowledge of the branch’s programs and structure combined with good knowledge of the department and general knowledge of the city at large
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Excellent telephone skills
• Type accurately at 40-60 wpm
• Use tact, discretion and confidentially, combined with reliability and good judgment
• Gather and compile statistical information
• Communicate effectively, both verbally and in writing
   

JOB SUMMARY

The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.

You are responsible for providing administrative support to community and social services (CSS) programs and services, including, but not limited to: data entry, filing/records management, reception and liaison with clients; providing customer services to clients; printing and releasing cheques and/or replacement documents to clients; and contributing to the overall improvement of service delivery. 

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 2 years of experience in a customer service, clerical or administrative, or social services environment

KNOWLEDGE

• Office/clerical and reception procedures
• Services and programs offered in the CSS Centres as well as community agencies
• Corporate computer software/applications including MS Office Suites (Excel, Word, PowerPoint, Outlook, etc.) 
• Corporate Cash Handling Policy
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Access, search and maintain databases
• Communicate effectively with community representatives, clients and staff
• Maintain composure and good judgment under stressful and high-pressure situations
• Work independently with minimum supervision
• Flexible and adaptable
• Effective interpersonal skills
• Effective organizational skills
• Aware and sensitive to the special needs of Social Services clients
• Demonstrate commitment to client/customer services