The Service Delivery Coordinator (Bilingual FR/EN) is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service.  In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. 

KEY DUTIES & RESPONSIBILITIES 

Service Delivery  

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process. 
• Submit PO requests.
• Generate required data for SLA Scorecard.
• Report Intelex incidents.
• Submit Avetta requests.
• Available to work evenings and weekends.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity      

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences   

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication in French and English
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

We are seeking a Data Scientist with an academic background in advanced analytics and Artificial Intelligence to join our dynamic and growing Applied Data Analytics (ADA) team. As a Data Scientist at BGIS, you will help us build our Analytics and AI Innovation Hub in Toronto. You will play an impactful and critical role in leveraging our unmatched internal datasets with external data to drive insights, inform strategic decisions, and optimize our operations. You will also get the chance to work with more senior Data Scientists on the team along with Data Management, Data Engineer and Business Intelligence professionals.

KEY DUTIES & RESPONSIBILITIES

Analysis and Modelling

• Utilize your educational background in a quantitative field, such as computer science, mathematics, or engineering, to analyze complex datasets and develop predictive models. 
• Apply your expertise in analytics to solve real-world problems, using machine learning, artificial intelligence, linear programming, generative AI, NLP/Large Language Models (LLMs) or other data science techniques. 
• Design, build, and maintain robust feature engineering, data pipelines and ETL processes, ensuring data accuracy and accessibility for analysis and modeling. 
• Create optimization models for strategic resource allocation and operational efficiency. 

Best practices and Continuous Learning 

• Showcase your aptitude for continuous learning by staying up to date with the latest advancements in data science and technology. 
• Maintain a strong understanding of data warehousing, cloud technologies, and big data solutions, constantly updating and improving our data and analytics infrastructure. 

Solutions and Business Strategy

• Harness your passion for problem-solving to identify opportunities for improvement and drive data-driven decisions. 
• Collaborate with cross-functional teams to ensure the successful implementation of data-driven solutions. 
• Demonstrate strong communication skills, effectively translating technical insights into actionable business strategies. 

Communication

• Collaborate closely with data scientists and business analysts, providing them with clean, structured data outputs from your analytic work to facilitate business decision making.

KNOWLEDGE & SKILLS

• Bachelor's degree or higher in a quantitative field (Computer Science, Mathematics, Engineering, etc.). 
• Work experience in data analytics, machine learning, AI, or data science is a nice to have.
• Understanding of delivering actionable insights and solutions from complex data and analytic models. 
• A natural curiosity and enthusiasm for tackling challenging problems. 
• Excellent communication skills with the ability to convey technical concepts to non-technical concerned parties. 
• Proficiency in data manipulation and programming languages such as Python, R, or SQL. 
• Familiarity with data visualization tools and techniques [Power BI, Tableau, Python libraries). 
• Exposure and growing familiarity with LLMs/Generative AI and potential applications.

The Maintenance Coordinator is responsible for equipment data collection job plan documentation, job plan tasking, preventative maintenance scheduling, data reporting and CMMS end user training. Ensures adherence to policies and procedures ensuring data integrity, quality planning, and KPI work order metrics are achieved by team. 

KEY DUTIES & RESPONSIBILITIES

Equipment Data Collection & Maintenance

• Maintains and updates equipment data base and preventative maintenance program.
• Provides data collection procedures, forms and checklists to support data inputs into service maintenance management database.
• Provides suggestions and assists with improvement of relevant procedures and resources.
• Provides quality and efficient asset based preventative maintenance program.
• Asset grouping of like equipment for coordinated maintenance.

Work Orders

• Provides monitoring and reporting for PM work order performance and adherence to service delivery.
• Advises management team of issues, concerns or noncompliance to standard.

Preventative Maintenance Scheduling

• Creates preventative maintenance schedules based on assets.
• Reviews and updates work schedules taking into consideration factors including but not limited to current workload and geographical proximity to facilities or specific site conditions. 
• Generates reports to review Technician workload with team and managers.
• Provides resource allocation recommendations to assist with optimizing resource utilization.

Job Plan Documentation

• Liaises with relevant stakeholders to gather work procedures in order to prepare and/or maintain related job plans. 
• Provides suggestions on applicable job plans based on asset or job requirements.

Reporting

• Generates data and prepares various reports to managers and team.
• Reviews reports and communicates observations and recommendations to operations team.

End User Training

• Provides training to CMMS end users.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• 1 to 3 years of facility services administration work experience.
• Community college diploma or equivalent training (e.g. RPA, CET)
• Strong administrative and organizational skills.
• Strong attention to detail and data accuracy.
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up.
• Ability to capture work procedures provided by others accurately and prepare accurate job plans.
• Ability to create accurate maintenance schedules based on contract requirements.
• Proficient with MS Office suite of applications along with ability to quickly learn new software applications and information systems.

Licenses and/or Professional Accreditation

• None required.

Locations Toronto, ON, Canada ON, Canada QC, Canada MB, Canada AB, Canada SK, Canada BC, Canada NB, Canada NS, Canada

Job Summary: As a member of the BGIS Sustainable Cleaning Solutions Team, you will be generally responsible for cleaning in a designated zone with an emphasis on quality control, health and safety & striving to exceed client expectations. 

Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks as required by the Manager/Supervisor and needs of the client:

• Clean floors by sweeping, scrubbing, or vacuuming
• Dry/wet mop (wash/scrub) and polish hard surface floors. (The washing/scrubbing of floors is done with handheld or auto scrubbers. In large open applications, automatic equipment may be used to perform these functions) 
• Strip and finish hard surface floors manually or with power equipment when required 
• Dry/wet mop (wash/scrub) and polish hard surface floors including washroom floors. (The washing/scrubbing of floors is done with handheld or walk behind buffing machines. In large open applications, automatic equipment may be used to perform these functions) 
• Transport garbage from drop points to garbage bins or compactor 
• Transport maintenance machinery, where necessary, between floors and job sites 
• Cleans and stores equipment and machinery used
• Cleans glass areas requiring ladders, scaffolding or other extension equipment to reach. 
• Cleans washroom floors including stripping and finishing 
• Cleans stairwells and elevator cabs where ladders are required 
• Loads and unloads supplies and replenishes cleaning solutions
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Other duties that management may assign 
• Strip, seal, finish, and polish floors
• Strip and finish hard surface floors manually or with power equipment when required 
• Steam clean or shampoo carpets 
• Notify managers concerning the need for major repairs or additions to building operating systems
• Mix water and detergents in containers to prepare cleaning solutions, according to specifications
• Strip, seal, finish, and polish floors
• Steam clean or shampoo carpets
• Remove snow and debris from sidewalks, driveways, or parking areas, using snowplows, snow blowers, or snow shovels, or spread snow melting chemicals.

Job Requirements:

• Experience in performing various cleaning, housekeeping and maintenance activities in an institutionalized environment.
• Experience in using floor maintenance machines, cleaning equipment, materials and solutions.
•  Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to lift, push and pull heavy items as well as climb ladders.
• Excellent interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Ability and willingness to work weekends, holidays and shifts as assigned as well as work in multiple locations.
• Ability to follow verbal and written instructions, prepare and maintain manual and electronic records.

Licenses and/or Professional Accreditation

• Must meet security clearance requirements, where applicable
• Must have a valid Class G license (may be required)

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 25 pounds. 

The Capital Programs Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.

At this position level: 

Projects are typically of moderate complexity, risk and exposure.

KEY DUTIES & RESPONSIBILITIES

For the assigned projects:

• Responsible for end-to-end delivery of assigned projects.  
• Creates and implements successful project plans.
• Oversees the activities of project team members and monitors project task completion. 
• Determine and Manages resource and budget requirements, cost estimates, and timelines.
• Responsible for managing, controlling, and reporting on project schedules, costs, margins and profitability. 
• Identifies project risks and develops and implements mitigation and contingency plans.
• Monitors project delivery against timelines and ensure timely completion.
• Proactively Communicates project status, information and actions to relevant concerned parties.
• Oversight for of all Project Site supervision and construction activities. Ensures project materials and workmanship meet project design specification and high-quality standards.
• Ensures completion of required project documentation, daily job reports, HSE and financial reporting.
• Oversight for assigned project estimating, sub-trade selection and project strategy.
• Manage and participate in pre-construction project activities, providing insight and collaboration with project, design, and client teams 
• Collaborates with project concerned parties, defines project scope, deliverables, and requirements. 
• Ensures projects are delivered on time, within scope, budget, and requirements, and complies with all regulatory, environmental, and health and safety requirements.
• Willingness to travel to project sites as needed. Multiple times within own province and perhaps to other provinces (Once or twice a year)

Client Relationship Management

• Develops and maintains effective relationships with clients. 
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.

• Exceptional communication (written and verbal), persuasion, and negotiation abilities to manage stakeholders effectively.
• Possess 2-4 years of General Contractor, Interior fit out project experience.
• Project management aptitude – ability and experience in delivering projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
• Project Budget management – proven ability and experience in developing and managing budgets.
• Project risk mitigation and management – proven ability and experience in mitigating and managing project risks.
• Working knowledge of the provincial building code and standards.
• Demonstrate strong leadership qualities and the ability to work independently.
• Proven track record working in a complex, fast paced environment with multiple client projects.
• Demonstrate experience working with other consultants and contractors, and coordination of major projects.
• Have excellent problem solving and decision-making skills.
• Strong knowledge of engineering concepts, methods, and standards.
• Relationship building – proven ability and experience in building and maintaining effective relationships.
• Client management – proven ability and experience in managing client relationships and expectations.
• Client service orientation – strong client service orientation.
• Experience with pre-construction process.
• Vendor management – proven ability and experience in managing vendor performance.
• Construction project management experience in medium to high-risk environments is an asset.
• Understanding of Petroleum Safety Standards is an asset
• Quality – possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
• Computer proficiency – proficient in and experience with MS Office suite of applications, project tracking software along with proven ability to quickly learn new applications. 
• Valid Driver’s License.

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• Technical degree/diploma/certificate in Architectural, Construction or Civil Technology, Construction Management, Quantity Surveying, Building Science or in a related field.
• Project Management Institute (PMI) Certification.

The Capital Programs Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.

At this position level: 

Projects are typically of moderate complexity, risk and exposure.

KEY DUTIES & RESPONSIBILITIES

For the assigned projects:

• Responsible for end-to-end delivery of assigned projects.  
• Creates and implements successful project plans.
• Oversees the activities of project team members and monitors project task completion. 
• Determine and Manages resource and budget requirements, cost estimates, and timelines.
• Responsible for managing, controlling, and reporting on project schedules, costs, margins and profitability. 
• Identifies project risks and develops and implements mitigation and contingency plans.
• Monitors project delivery against timelines and ensure timely completion.
• Proactively Communicates project status, information and actions to relevant concerned parties.
• Oversight for of all Project Site supervision and construction activities. Ensures project materials and workmanship meet project design specification and high-quality standards.
• Ensures completion of required project documentation, daily job reports, HSE and financial reporting.
• Oversight for assigned project estimating, sub-trade selection and project strategy.
• Manage and participate in pre-construction project activities, providing insight and collaboration with project, design, and client teams 
• Collaborates with project concerned parties, defines project scope, deliverables, and requirements. 
• Ensures projects are delivered on time, within scope, budget, and requirements, and complies with all regulatory, environmental, and health and safety requirements.
• Willingness to travel to project sites as needed. Multiple times within own province and perhaps to other provinces (Once or twice a year)

Client Relationship Management

• Develops and maintains effective relationships with clients. 
• Responsible for resolving issues, managing client expectations, and ensuring client satisfaction.

• Exceptional communication (written and verbal), persuasion, and negotiation abilities to manage stakeholders effectively.
• Possess 2-4 years of General Contractor, Interior fit out project experience.
• Project management aptitude – ability and experience in delivering projects on-time, on-budget, within specifications, and in-compliant with all requirements including but not limited to regulatory, environmental, health, and safety requirements.
• Project Budget management – proven ability and experience in developing and managing budgets.
• Project risk mitigation and management – proven ability and experience in mitigating and managing project risks.
• Working knowledge of the provincial building code and standards.
• Demonstrate strong leadership qualities and the ability to work independently.
• Proven track record working in a complex, fast paced environment with multiple client projects.
• Demonstrate experience working with other consultants and contractors, and coordination of major projects.
• Have excellent problem solving and decision-making skills.
• Strong knowledge of engineering concepts, methods, and standards.
• Relationship building – proven ability and experience in building and maintaining effective relationships.
• Client management – proven ability and experience in managing client relationships and expectations.
• Client service orientation – strong client service orientation.
• Experience with pre-construction process.
• Vendor management – proven ability and experience in managing vendor performance.
• Construction project management experience in medium to high-risk environments is an asset.
• Understanding of Petroleum Safety Standards is an asset
• Quality – possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize program delivery and deliver value to the client.
• Computer proficiency – proficient in and experience with MS Office suite of applications, project tracking software along with proven ability to quickly learn new applications. 
• Valid Driver’s License.

Licenses and/or Professional Accreditation

One or more of the following would be considered an asset:

• Technical degree/diploma/certificate in Architectural, Construction or Civil Technology, Construction Management, Quantity Surveying, Building Science or in a related field.
• Project Management Institute (PMI) Certification.

The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is knowledgeable in the full transactional details and accounting cycle and can effectively review all transactions within the portfolio and can communicate recommendations to senior stakeholders. Provides analysis, takes leads and makes recommendations for areas such as planning, forecasting, reporting, audit and process improvements. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

• Finance roles for different industry workstreams
• On account operations leadership roles in both Facility Management and Project Management

KEY DUTIES & RESPONSIBILITIES 

Safety Ownership and Regulatory Compliance: 

• Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law. 

Accounting  

• Complex transactional support for a process within an accounting cycle 
• Completes and resolves assigned complex or high volume account reconciliations  
• Identifies and resolves complex transactional accounting discrepancies.  Recommends solutions for accounting discrepancies and seeks involvement of management, where required 

Accounting Policy 

• Understand GAAP requirements relevant to the financial cycle or portfolio supported 

Audit Support and Controls 

• Intermediate understanding of internal/Client control requirements and seek guidance on complex areas. In addition to ensuring compliance. 
• Maintains accurate and complete records for audits 
• Gathers audit support data upon request 
• Liaises with auditors to review audit support 

Financial Systems 

• Intermediate level knowledge of current accounting systems and MS Office suite of software 
• Intermediate understanding and ability to document the transactional and financial data flows between relevant financial systems 
• Able to work with IT and operational teams on intermediate and more complex system setups, as well as recommend technology improvements related to Finance 

Planning/Forecasting 

• Prepares more complex forecasts (internal and external) with the appropriate back-up (including assumptions and calculations)  
• Responsible for partnering with stakeholders in preparation of forecasts   

Analysis 

• Prepares in-depth financial analysis (recurring and ad-hoc) and makes recommendations to internal and external stakeholders 

Reporting 

• Preparation and/or review of internal/external reports  
• Presenting reports to stakeholders 
• Prepares intermediate business cases 

Scope/Complexity 

• Single, high volume or multiple, low volume portfolios 
• With complex transactions 
• Some understanding of the broader portfolio 

Interaction with Stakeholder  

• Increased Stakeholder interaction  
• Consults with Manager for significant issues with recommendations 
• Generate transactional data and more complex analysis to support operational decision making, with recommendations 

Financial Management/Contract Interpretation 

• Strong understanding of financial obligations of portfolio and ability to investigate and interpret on areas as required. 
• Ensures portfolio deliverables of a financial nature are met in a timely and efficient manner 
• Monitors forecasted annual performance and recommends/assists in action plan 
• Seeks guidance on contract/portfolio financial terms and conditions for assigned accounts 

Process Adherence / Implementation 

• Understand complex business processes and ensures compliance and ensures appropriate documentation 
• Conducts root cause analysis on process gaps. Recommends major process improvements within assigned portfolio 
• Prepares draft policies and procedures 

Problem Solving 

• Identification of basic issues or discrepancies  

Technical and Business Knowledge 

• Has gained an intermediate level of understanding of the industry and business which they support.  Can answer basic questions regarding the general business. 
• Has cultivated relationships with operational counterparts and has earned trust as a business partner. 

KNOWLEDGE & SKILLS

• College/University graduation and CPA designation and 3-5 years of demonstrated experience
• Ability to communicate accounting principles to support procedures and to explain financial results within the team and to internal customers.
• Ability to complete and resolve assigned complex account reconciliation which sees the highest transaction volume or deal with multiple portfolios or business units.
• Ability to reconcile and resolve discrepancies between general ledger and sub ledger.
• Ability to identify and provide recommendations for issues and process improvement opportunities at account and business unit level following GAAP procedures.
• In-depth understanding of audit requirements within scope of responsibility.
• Ability to provide input to process documentations and business cases; write variance explanations, summaries of findings and recommendations.
• Advanced level knowledge of current accounting systems and MS Office suite of software

Licenses and/or Professional Accreditation

• Certified Professional Accountant (CPA)

The general repair technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems, performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems.
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
• Maintains all assigned tools and arranges for repair and replacement where required.
• Submits all expenditures on a timely basis.
• Other duties as assigned.

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years' experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance.
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment.
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency.
• Knowledge and understanding of Building Automation Systems (BAS).
• Knowledge and understanding of HVAC Systems.
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
• Mentoring skills required to support lower-level technician’s development.
• Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise.
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE).
• Must be capable of obtaining appropriate security clearance.
• Hold a valid driver's license.

Licenses and/or Professional Accreditation (one of the following bullet points)

• Building Operator Certification or equivalent through an accredited institution required.
• Provincial HVAC or apprentice license (ex: Gasfitter I & II license refrigeration license, etc.).

The Building Maintenance Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective maintenance, routine and on-demand services on facility mechanical equipment and other systems. The Technician III is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.

KEY DUTIES & RESPONSIBILITIES

Troubleshooting

• Provides observations about facility, facility mechanical and electrical equipment, and systems conditions and deficiencies and provides suggestions for enhancement and repair.

Maintenance

• Performs work in accordance with established processes and practices.
• Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
• Performs regular facility, mechanical and other equipment and systems monitoring inspections, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.
• Responds to routine and on-demand service requests and performs preventative and corrective maintenance on facility mechanical equipment and other systems.
• Monitors assigned facility by conducting facility walkthroughs for mechanical, electrical, and other equipment system monitoring and inspection.
• Operates facility mechanical and other systems.
• Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response, and all other requirements.
• Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through the manner in which work is performed and services delivered.

Administration

• Participates in and assists with facility-related projects.
• Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices, and guidelines related to environmental, health and safety, fire protection, and any other applicable requirements. 
• Maintains all assigned tools and arranges for repair and replacement where required.
• Submits all expenditures on a timely basis.
• Other duties as assigned.

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• High school diploma plus trades training and/or certification or licensing.
• Minimum 3 years experience providing preventive and corrective maintenance on heating ventilation and air conditions systems, or pneumatic or hydraulic systems.
• Sound knowledge of processes and practices relating to facility operations and maintenance.
• Demonstrated ability to maintain, troubleshoot and repair (as per applicable qualifications) mechanical and other building systems and equipment.
• Possesses a strong environmental, health, and safety mindset.
• Strong client-service orientation along with a high sense of urgency.
• Knowledge and understanding of Building Automation Systems (BAS).
• Knowledge and understanding of HVAC Systems.
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.
• Mentoring skills required to support lower-level technician’s development.
• Must be able and willing to work shifts, be available for on-call/standby and emergency callouts as they arise.
• Must strictly adhere to Health and Safety policies including wearing required Personal Protective Equipment (PPE).
• Must be capable of obtaining appropriate security clearance.
• Hold a valid driver's license.

Licenses and/or Professional Accreditation (one of the following bullet points - asset)

• Building Operator Certification or equivalent through an accredited institution required.
• Provincial HVAC or apprentice license (ex: Gasfitter I & II license refrigeration license, etc.).