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Crew Productivity Manager Full-time Job

Air Canada

Aviation   Vancouver
Job Details

The Crew Productivity Manager is accountable to lead attendance programs and processes, ensuring consistent application up to and including individual case handling and outcomes in order to reduce absenteeism, identify misuse of programs, reduce overall costs and achieve targets. Additionally, they provide expert guidance, coaching, and corrective measures to cabin crew members as required. 

Furthermore, the incumbent will manage the accommodation process of our cabin crew employees, along with the Return-to-Work program, the Workers Compensation program and the Group Disability Insurance Program in conjunction with Occupational Health Services and Disability Management and Accommodations team.

Responsibilities:

  • Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of attendance.
  • Lead the development and enhancement of all attendance programs and processes.
  • Promote healthy and productive workforce initiatives.
  • Lead, motivate and coach cabin crew members; provide constructive feedback, action plans, yearly goals and objectives.
  • Anticipate, identify and resolve attendance issues, including program abuse, using a results-oriented approach to enhance overall employee reliability. 
  • Provide guidance and coaching through direct meetings with cabin crew members, and work towards lowering absenteeism levels and associated costs.
  • Proactively manage Return-to-Work, WCBC, WSIB and GDIP employee files focusing on the individual’s safe and early return to work.
  • Regularly review cases and files – contest and negotiate decisions as appropriate.
  • Proactively follow up with cabin crew members to implement necessary corrective actions based on daily absenteeism reports. This includes addressing patterns, instances of travel during book-off status, and cases where sick time is exhausted.
  • Analyze and challenge existing processes in an effort to make continuous improvements.
  • Uphold positive relationships with Operational Management and Workforce Management engaging in two-way feedback, co-sharing of initiatives, concerns and Company directives 
  • Continuously communicate and strengthen relationships with outside departments (i.e. OHS, Wellness, Claims etc.).
  • Ensure consistent application of all policies and processes (i.e. medical note substantiation handling etc.) 
  • Ensure provisions of the Official Languages Act are applied to the daily work environment as required
  • Maintain appropriate and thorough documentation of all files.

Qualifications

  • Post-Secondary degree in a relevant field (e.g. Human Resources, Business Administration) or equivalent years of experience in a similar role.
  • Minimum 3+ years of experience in managing absenteeism or in similar roles. 
  • Practical experience in attendance management, programs, and cost savings.
  • A good working knowledge of Corporate Absenteeism Management Programs.
  • Airline experience, with specific knowledge of In-Flight Service is considered a strong asset.
  • Strong employee focus, treating all employees with professionalism and care.
  • Strong problem-solving skills, able to apply creative solutions that have a positive impact on the operations.
  • Recognized ability to work under pressure, handle stressful situations and maintain flexibility.
  • Able to influence, convince and create mutually acceptable solutions in the context of conflicts.
  • Experience in working with a unionized workforce, with a knowledge of In-flight Service Collective Agreements is considered an asset. 
  • Experience with In-Flight Service procedures, programs, technology, principles, theories, and/or ideas.
  • Knowledge of Peoplesoft, and Netline, is considered an asset.  
  • Superior written and verbal communication skills.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Crew Productivity Manager

Air Canada
Vancouver
  Aviation Full-time
The Crew Productivity Manager is accountable to lead attendance programs and processes, ensuring consistent application up to and including individual case handling and outcomes in...
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Aug 22nd, 2024 at 14:21

Aircraft interior technician | LMIA Approved Full-time Job

AAR Aircraft Services Trois-Rivières ULC

Aviation   Trois-Rivières
Job Details

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate or equivalent experience
Experience: Candidates should have experience of 1 to less than 2 years

Location: 3750, Chemin de l’aéroport Trois-Rivières, QC G9B 2N8
Shifts: Day, Evening, Weekend, Shif

 

Candidate Status:

    • Candidate must be a Canadian Citizen or temporary or permanent resident of Canada
  • Candidate must have legal authorization (Work Permit) to work in Canada
  • If Candidates are unable to fulfill above mentioned requirements, don’t apply for the position

Benefits:

  • The candidates will get dental plan, disability benefits, health care plan, paramedical services coverage, vision care benefits, bonus, group insurance benefits, life insurance, other benefits, registered retirement savings Plan (RRSP), free parking available and
    Learning/training paid by employer

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
rh@aarcorp.com

Aircraft interior technician | LMIA Approved

AAR Aircraft Services Trois-Rivières ULC
Trois-Rivières
  Aviation Full-time
  18  -  25
Requirements: Languages: Candidates must have knowledge of the English Language Education: Candidates need standard educational qualifications such as a Secondary (high) school gra...
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Apr 21st, 2024 at 14:25

Ramp Agent (Station Attendant) Full-time Job

Air Canada

Aviation   Québec
Job Details
Plus shift premiums: Afternoon - $0.50 for each hour worked between 18:00 and 23:00. Midnight - $1.00 for each hour worked between 23:00 and 6:00. 
 

No previous experience required. 

What will you do today? 

 
As a dynamic team member, you collaborate with your crew to efficiently onload and offload aircraft, ensuring safe and on-time performance. You may find yourself working functions that include baggage, connecting passenger's bags or right out on the tarmac performing a symphony of tasks leading to a successful operation. 
 
What will you find with us?  
  • Wellbeing: Every aspect of your wellbeing and of your family, matters to us. Our benefits go much further than the standard health, dental and pension. We want to give you support across all areas of your lifestyle – from your finances with our annual profit sharing award, to your mental health.
  • Flexibility: As you gain seniority, you can opt to trade shifts and build a pattern to fit your life. 
  • Travel: Keen to explore the world? Want to visit family and friends overseas? Our travel privileges give you, your family and your friends special rates so you can fulfill your travel dreams.  
  • Diversity: You’ll find a real mix of people in our ground crew family. Here, you’ll do something different, with someone different, every single shift.  
  • Training: You don’t need airline, airport or aviation experience. Everyone starts with a fully paid, full-time, five to six week training program. And if you feel you want to take your aviation career in a new direction, we’ll support you with training, development and tuition reimbursement.  

Qualifications

Job requirements  

At our workplace, teamwork is essential for maintaining the smooth operation of our fleet. This physically demanding role involves active movement both on the airside and in the baggage room. Since our operations run year-round, you must be ready to work in all weather conditions. 

To join us, you must have:  

  • Eligibility to work in Canada  
  • A valid driver’s license – driving heavy equipment on the airside will be required 
  • Ability to lift 70lbsrepetitively 
  • To pass a medical evaluation, including a drug and alcohol test  
  • Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program 
  • Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays) 
  • Ability to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details 
  • Safety and security conscious 
  • Strong communication and ability to work in a team on a daily basis

Ramp Agent (Station Attendant)

Air Canada
Québec
  Aviation Full-time
  21.11
Plus shift premiums: Afternoon - $0.50 for each hour worked between 18:00 and 23:00. Midnight - $1.00 for each hour worked between 23:00 and 6:00.    No previous experience require...
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Apr 8th, 2024 at 16:30

Operations Specialist Full-time Job

Air Canada

Aviation   Toronto
Job Details

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Operations Specialist is responsible to analyze all relevant facts gathered and assign controllability to the arrival delay based on legal regime that applies for the entire Air Canada network. The incumbent will investigate the arrival delay and provide the supporting documentation to help resolve customer claims and proactively minimize potential liability to Air Canada. 

Responsibilities:

  • Analyse all relevant facts gathered, including the applicable legal regime and assign controllability factor to the delay.
  • Gather, save, and file results of analysis of what other rerouting options may have been available, to demonstrate sufficiency of rerouting obligations chosen at time of disruption.
  • Gather, save, and file all information pertaining to whether communication and standards of treatment were provided, if failures were identified.
  • Investigate and assign root cause of arrival delays and tarmac delays at a flight level for all AC Carriers.
  • Prepare tarmac delay reports for Legal review, including all findings on whether obligations were met, including all supporting evidence.
  • For tarmac delays, determine whether service delivery obligations and disembarkation obligations were met. If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
  • Coordinate with internal stakeholders, including but not limited to Legal and Customer Relations to provide all relevant information pertaining to cases that become litigated, along with results of investigation on fact gathering.
  • During fact gathering, determine whether communication, standards of treatment and rerouting obligations were met; If obligations were not met, investigate why (coordinating with various departments and third parties that may have been involved, as above).
  • Coordinate with Customer Care, providing decision on controllability for compensation purposes, findings on whether other obligations were met, and steps taken to mitigate, if relevant.
  • Sign affidavit including reason for delay or cancellation and length of delay in case needed in court proceedings or coordinate with most appropriate person for affidavit signing (pilot/Flight Ops; airport; dispatch; etc.).
  • Maintain competency with Operational systems including but not limited to: Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
  • Gather, save and file all external documentation supporting assessment that delay or cancellation is outside control (airport authority communications, NavCan, Customs, etc.).
  • Provide feedback on operational improvement opportunities.
  • Provide feedback to support improvements on Process Improvement Playbook content.
  • Align delay comments with additional information supporting root cause.

Qualifications

  • Post-secondary degree or diploma with a focus in Aviation Studies an asset.
  • Airline operational experience.
  • Ability to work well under pressure, adapt to constantly changing operational situations, make decisions and meet deadlines.
  • Excellent oral and written communications skills.
  • Excellent knowledge of computer systems currently in use, e.g. Netline Ops, Netline Crew, TRAX, WSI Fusion, LIDO, Flight Briefer, Communicator, SmartLoad, SmartSuite and Aircom.
  • Proven problem-solving skills within a team environment..
  • Ability to distinguish the root cause of the delay.
  • Results oriented with a positive, creative approach to achieving objectives.

Working Conditions:

The position is office-based, working in a fast-paced environment.   The incumbent must handle a fast-paced and dynamic environment, collaborating with stakeholders and managing high-level decision-making, requiring strong adaptability, analytic skills and customer-centric mindset.
The position is shift work.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Operations Specialist

Air Canada
Toronto
  Aviation Full-time
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and v...
Learn More
Apr 3rd, 2024 at 13:16

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