All jobs within 50 km around Port Moody in IT & Telecoms

Overview

Overview

Main Purpose and Function
The Computer Programmer III – Analytics is responsible for advanced programming and analytics work, system configuration, and data management while leading the development of analytics solutions for various platforms. This position supports capital technology projects and promotes data-driven decision-making across the City of Vancouver. The position requires depth and breadth of knowledge and skills relating to data ingestion and processing, data warehousing, data modeling, and data visualization. The position performs complex programming and analysis work and /or configure, adapt and alter data structures, stores and pipelines for multiple applications built in many development languages to meet complex requirements. The Computer Programmer III – Analytics will also work as a project leader in a supervisory capacity with other data specialists, incorporating best technology solutions and showing leadership in the development of new analytical and reporting standards. The Computer Programmer III – Data Engineer works closely with Computer Programmer/ Analyst staff and other members of the Team to achieve the overall objectives of the City, Technology Services (TS), and the public.  The Programmer shares knowledge and experience of computer techniques to provide solutions to technical and procedural problems. The position exercises considerable independence of judgement in all technical aspects of work.  

Specific Duties and Responsibilities

• Acts as an expert technical resource for development of data analytical products including dataflows, semantic models, reports, and dashboards that connect to disparate data sources including on-premise and cloud warehouses, information systems and API endpoints 
• Analyzes highly complex business requirements and suggests solutions that will meet the functional and non-functional requirements including cost, security, and impact on existing investments
• Establishes, documents, shares, and monitors best practices for enterprise and self-service analytics that include the use of source control systems, automated deployment pipelines, templates, content certification, resource organization and governance. 
• Plans and provides cost and effort estimates for analytical solutions
• Assures quality, security, and compliance requirements are met for supported areas.
• Acts in a team lead capacity to supervise the work of junior technical staff. Oversees technical issues and the work of other developers. 
• Proactively identifies areas for improvement, seeks solutions and makes recommendations
• Consults with managerial, engineering, business, and technical personnel to clarify program intent and requirements, identify problems, and suggest changes
• Performs or directs revision, repair, or expansion of existing IT systems to increase operating efficiency or adapt to new requirements
• Assists in the training and development of other members of the team and partners throughout the business as part of the centre for enablement – analytics. 
• Recommends, designs, implements, and monitors access control protocols for analytics, including workspace, object-level and row-based access controls
• Researches and tests new systems and new features in existing analytical systems, driving innovation and continuous improvement
• Ensures adherence to data governance policies including quality standards, documentation, access controls and privacy expectations
• Other duties/responsibilities as assigned

Qualifications
Education and Experience:

• Completion of grade 12, (University Program), preferably a bachelor’s degree with major courses in Computer Science or a related discipline. Considerable related experience in computer programming and analysis, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

• Thorough knowledge of computer programming and analysis techniques
• Thorough knowledge of industry best practices in data analytics and Power BI
• Thorough knowledge of Power BI desktop and service, including data modeling, DAX, Power Query, and advanced visualization techniques
• Thorough knowledge of the relationship between data modeling and analytics
• Considerable knowledge of Power BI administration (client settings), workspace and capacity management, security, access controls
• Knowledge of SSRS or Power BI Report Builder
• Considerable knowledge of Microsoft Fabric and its use for data integration, data engineering, and data science workflows
• Knowledge of SQL and experience with database management systems.
• Knowledge of Microsoft Azure core concepts and administration
• Knowledge of data development lifecycle 
• Knowledge of data warehousing concepts, architectures, and best practices including different frameworks such as Kimball, Inmon, Data mesh, and data vault. 
• Knowledge of the patterns and tools needed to support different analytics frameworks including descriptive, diagnostic, predictive, prescriptive, and cognitive analytics
• Working knowledge of statistical analysis and methodologies
• Ability to communicate principles and techniques for maintaining data ethics, privacy in data, and indigenous ownership , control, access and possession (OCAP) of data
• Ability to engage with City staff across all lines of business to understand their needs and concerns, translate those into actionable analytics and keep them involved throughout the project lifecycle
• Ability to translate complex data findings into clear, actionable stories that resonate with diverse audiences. 
• Ability to connect disparate data sources including standard authentication methods
• Ability to conduct scripting for automation using PowerShell 
• Ability to use python in data analysis or engineering
• Ability to effectively teach and transfer knowledge to others 
• Practical knowledge of DevOps and DataOps methodologies, patterns, and practices
• Ability to work independently, taking initiative, while also knowing when to seek feedback or collaborate. 
• Strong attention to detail to ensure accuracy and quality in all aspects of work
• Ability to collaborate with non-technical stakeholders to gather requirements and translate them into technical solutions 
• Effective time and project management skills to prioritize tasks and meet deadlines
• Ability to handle business critical and sensitive information
• Ability to adapt and keep up to date with changes in business and technical landscape

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Regular Full Time 

Position Start Date: May, 2025 

Salary Information: Pay Grade GR-031: $56.27 to $66.55 per hour

Application Close: April 18, 2025

Overview

Overview

Main Purpose and Function

This position will play a major role in the support and enhancements of the City’s 311 Customer service applications (EM Pro / Verint) as well as a supporting role with Enterprise Service Management systems (ServiceNow), and will be responsible for the design, implementation and maintenance of business systems, plus its related solutions and utilities, integrations, and reports.

This role will be more front-end focused but will require knowledge of back-end development as well. Application development will employ a variety of languages and platforms, but will primarily leverage Javascript and React Native and JQuery frameworks. Experience with other languages, frameworks and environments such as SQL Server (SSRS), .NET, Oracle, SOAP, RESTful API are an asset.

Specific Duties and Responsibilities

• Create, test and maintain applications and tools, and have responsibility for all aspects of systems documentation and reporting, security, data integrity and implementation. 
• They may also work with other systems with functional or operational ties to EM Pro and ServiceNow or its supported business lines, such as integrated applications or new solutions to be introduced to support team’s work scope. Our systems’ operational support role is expanding. 
• The Programmer/Analyst will participate in reviews of the use and application of information technology standards and procedures and liaise with 311, business unit and IT analysts to maintain consistency and continuity of the City's technology and information base.  
• The Programmer Analyst may prepare and deliver oral and written presentations.  Duties also include keeping abreast of current software and hardware developments and training of systems and user personnel. 
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Completion of a Computer Systems Technologies two year diploma course at a technical institute plus sound experience in programming; OR an equivalent combination of training and experience

Knowledge, Skills and Abilities:

• Knowledge of Windows operating systems (Windows 2018 Server and above) and related technologies (IIS, Active Directory), Oracle and SQL Server
• A combination of SQL, .NET, and JavaScript. Knowledge of C# is an asset.
• Development and maintenance of enterprise applications (e.g CRM, ERP) and preferably related to call centres or asset management, running in an ASP.NET environment.
• SOAP and RESTful application API
• Integration and data-transformation between different software systems
• Migration of legacy applications data into new enterprise system, familiar with data transformation concepts and methods.
• Reporting creation tools, preferably SQL Server Reporting Services (SSRS) or Power BI.
• Experience with system-specific configuration tools, such as EM Pro (Verint) or ServiceNow, is an asset. 
• Proven self-starter who is able to exercise considerable independent judgment while working under minimal supervision. 
• A combination of strong business systems analysis and technical skills, data modelling skills, experience in the development and maintenance of computer systems and integration of applications and databases across platforms is highly desirable.
• Outstanding interpersonal, collaboration, and communication skills, at both the technical and non-technical level
• Ability to be a team player, deal with changing and competing deadlines within a multiple task environment are required.
• Considerable understanding of relational database, services, and web programming concepts.
• Experience in a municipal or public-sector environment, preferably with exposure to Customer Service, Enterprise Service Management-related applications is desirable.
• Ability to meet transportation requirements. 

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: February, 2025 

Position End Date: January, 2027 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: December 13, 2024

Overview

Overview

Main Purpose and Function
The User Experience Strategist works independently to research, recommend, design, and deliver on cohesive and inclusive citizen-centric user experiences across digital channels that support user needs, business objectives, and the City’s digital strategy. The position exercises independent judgement in technical aspects of the role.
 

The Strategist is a member of Digital Channels within Technology Services – an inclusive, collaborative team of digital technology professionals that efficiently designs, develops, and operates high-quality digital products and services for the people of Vancouver that are user-focused, effective, and innovative.

Specific Duties and Responsibilities

• Applies user-centered design processes and industry best practices to guide optimal user experiences that holistically solve complex user and business challenges, both online and offline
• Identifies, defines and prioritizes user needs, business requirements, and success metrics to determine strategic value, in coordination with product owners, project managers, and digital performance specialists
• Designs, documents, debugs, and tests new and existing user interface modules to have an optimal user experience 
• Creates and effectively communicates UX design assets such as user stories, concept maps, user journeys, task flows, storyboards, information architectures, wireframes, prototypes, and visual designs to project stakeholders and developers
• Defines, evolves, and applies content, design, interaction, and accessibility policies, guidelines, and systems, in consultation with digital strategists and developers
• Defines and designs user tests and conducts rapid user testing internally, and consults with the vendors to support larger scale user testing. 
• Provides recommendations for improvements which may include third-party solutions
• Assesses and optimizes the performance of new and existing features by actively supporting secondary research activities, user research and usability testing.
• Interprets results of usability testing, user research and web analytics data to uncover insights and identify gaps.
• Conducts accessibility reviews using automated and manual testing with assistive technologies to identify and prioritize issues, and recommend opportunities to improve.
• Provides subject matter expertise on UX and digital accessibility by monitoring industry best practices
• Coaches, mentors, and trains team members and other staff on UX and digital accessibility best practices and how to address issues
• Initiates and facilitates collaborative sessions to help drive strategic discussions and decisions that advocate for users while addressing business challenge
• Supports the Implementation/UX lead to foster an inclusive design culture and promote the value of user-centered design and digital accessibility within the organization
• Other duties/responsibilities as assigned 

Qualifications
Education and Experience:

• Certification or degree in Information Technology or related field such as User Experience Design, Human Computer Interaction (HCI), Interaction design, Graphic Design, Digital Marketing, or Computer Science) and sound relevant work experience applying UX and inclusive design methodologies or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Considerable knowledge of UX methodologies and design thinking
• Sound knowledge of Web accessibility guidelines (WCAG 2.1), best practices, and legislation
• Sound knowledge of Front-end web development (HTML, CSS, JS, ARIA)
• Responsive web design
• Sound knowledge of Agile software development methodology
• UX activities and deliverables (such as interviews, user stories, usability testing, concept maps, user journeys, task flows, storyboards, competitive analyses, information architectures, copywriting, wireframes, prototypes, visual designs, pattern libraries, expert/heuristic reviews, and design systems)
• UX design tools (such as Figma, Sketch, Adobe XD, Invision, or Frontify)
• Accessible technology and testing tools (such as JAWS, NVDA, ZoomText, VoiceOver, Dragon Naturally Speaking, WAVE, and aXe)
• Web analytics tools (such as Google Analytics and Hotjar)
• Project, task, and bug-tracking tools (such as Microsoft Azure DevOps, Basecamp, and ServiceNow)
• Documentation tools (such as Dropbox Paper and SharePoint)
• Content management systems (such as OpenText CMS, Wordpress, or Drupal)
• Graphic design tools (such as Adobe Photoshop and Illustrator)
• Collaboration tools (such as Outlook, Cisco WebEx and Jabber)
• Communicate effectively across boundaries to understand context and build trust; Make complex and technical information and language simple and accessible for non-technical audiences; Advocate and communicate the value of UX and accessibility.
• Stays current on UX methodologies and tools; Make informed decisions based on user needs, available technology, and value for money; Understands how the digital economy is changing user behaviour and the public service landscape. 
• Ability to Visualize, articulate, and solve complex problems and make evidence-based decisions; Apply technical knowledge and experience to create or design workable prototypes.
• Ability to understand and work within given constraints (such as technology, regulatory, and social user constraints); Challenge constraints that can be changed; Ensures product and service compliance; Adapt to changing situations and problems.
• Ability to understand users and their needs based on evidence; Translate user stories and propose design approaches or services to meet these needs; Engage with users; Put users first; Manage competing priorities. 
• Ability to establish and maintain effective working relationships with project managers, business analysts, developers, and quality assurance specialists; Give and receive constructive feedback; Provide guidance to others. 
• Ability to identify opportunities to improve UX and related business process and to define strategies and policies; Ensure business requirements are met.
• Ability to supervise junior staff and train small groups of people.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite.  At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department: IT, Digital Strategy & 311 (1070) 

Affiliation: CUPE 15 Non Pks 

Employment Type: Temporary Full Time 

Position Start Date: December, 2024

Position End Date: May, 2026 

Salary Information: Pay Grade GR-027: $47.62 to $56.27 per hour

Application Close: October 27, 2024

Overview

Overview