21 Jobs Found
Public Service Assistant (InfoService) Full-time Job
Public Service OttawaJob Details
Application Close: 13/05/2024
JOB SUMMARY
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.
You are responsible for: providing information, reference and readers advisory services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; providing circulation and page services in the Library and/or the community and/or mini-libraries, nursing homes and other locations; performing routine collection maintenance duties; and promoting Library services.
You may be the senior person in charge or exercise responsibility for the day-to-day operation of the library branch.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.
EDUCATION AND EXPERIENCE
Completion of 2-year college diploma in Library and Information Technician Program, or related field
Minimum of 1 year of related experience.
KNOWLEDGE
- Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
- Reference resources in print, microform and electronic formats and of current developments in reference services.
- Electronic database and other bibliographic searching techniques.
- Principles of collection development and maintenance.
- Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
- Library circulation procedures and practices.
- Knowledge of multiple technology platforms (e.g. tablets, phones, e-readers, Android, Apple, Blackberry) as it relates to library offerings
- Methods and techniques of responding to inquiries and resolving patron complaints.
- Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
- General knowledge of library policies and procedures.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Use tact, discretion and confidentiality.
- Excellent verbal communication skills.
- Exercise effective judgement and independent decision-making capabilities.
- To carry out a range of circulation/page activities, including registration, collecting fees, and to respond effectively to a range of library service inquiries and resolve complaints.
- To perform routine clerical tasks.
- Minimum keyboard skills of 25 wpm.
- Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
- Ability to think quickly.
- Ability to learn on the job and apply learning to new technologies as required.
- Ability to create and design thematic displays.
- Ability to handle and account for cash and to prepare bank deposits.
- Perform multiple tasks concurrently.
- Customer service orientation, including the use of tact, discretion and confidentiality
- Ease of comfort with technology.
- Attention to detail.
- Strong interpersonal skills, ability to deal with the public and handle problems as they arise.
- Flexibility, ability to adjust priorities.
- Ability to work effectively as a team member.
- Strongly committed to quality customer service.
- To perform routine manual tasks and maneuver book carts and lift boxes up to 40 pounds.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing required. English: oral, reading, writing required. Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the Ottawa Public Library's satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Additional vacancies may occur during the competition process.
- Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Public Service Assistant (InfoService)
City Of Ottawa
Ottawa - 21.1kmPublic Service Full-time
32.51 - 38.04
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By-law Dispatch Officer Full-time Job
Public Service OttawaJob Details
JOB SUMMARY
Operational Support and Regulatory Services is responsible for new and amended by-law implementation support, technical support and administration for various municipal programs such as Private Parking Enforcement Agency Program, Noise Exemptions, Fire Route applications and Dog in Park Designation programs, business licensing technical support, Performance Measurement & Reporting to measure progress against work plans, administrative support of the Spay/Neuter Clinic and contract renewal for municipal animal shelter services, and Dispatch, Training & Logistics for training and certification of staff, procurement, business applications and by-law dispatch services.
You work with By-law Officers, Property Standards and Zoning Officers, Special Events staff, Coordinators, Parking Control Officers, Supervisors, and the Alternate Response Officer to support enforcement and licensing services in the branch. You are responsible for providing communication centre services by receiving, taking and prioritizing calls; maintaining radio dispatch with branch staff and liaising with external agencies (Police, NCC, MNR, Ottawa Humane Society); flagging and logging officer safety concerns when dispatching calls; assigning vehicles and equipment; processing complaints/Requests for Services (RFS); tracking location of enforcement officers; creating and updating RFS documentation/files; and testing and maintaining communication systems to support and enhance By-law Services commitment to high quality customer service, alternative response model, and balanced approach to enforcement.
EDUCATION AND EXPERIENCE
Completion of 2 year community college diploma
Minimum of 2 years of customer service and/or administrative experience, including at least 1 year of directly related experience in handling complaints from the public
KNOWLEDGE
- Dispatch/Communication Centre Techniques and services
- City services, departments and key contacts
- Corporate and branch software applications, including Microsoft Office Suite, VTAX, TIMS, Business Licensing System, MAP, AutoProcess, MTO software, general By-law e-mail account
- Working knowledge of branch service delivery model and operational policies and procedures
- MFIPPA policy and procedures
- Alternative dispute resolution techniques
- Working knowledge of applicable occupational health and safety legislation
- General knowledge of corporate / departmental policies and procedures related to health and safety
COMPETENCIES, SKILLS AND ABILITIES
- Demonstrated strong interpersonal, communications and customer service skills with internal and external client/contacts
- Read, understand, interpret and explain by-laws and regulations to the general public
- Communicate effectively and tactfully with difficult people and stressful situations, problem solve and remain calm
- Receive and dispatch complaints and inquiry calls in a clear concise manner and make sound decisions
- Ability to determine communication priorities and multi-task
- Ability to write clear and concise information, and type accurately 40 wpm and maintain electronic documents on all complaints/Requests for Service (RFS) Calls
- Flexibility and adaptability
- Strong service attitude
- Punctual, reliable and dependable
- Good attendance record
- Ability to work effectively in a team
- Ability to work in a shift-work environment
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing. English: oral, reading, writing. Candidates who do not meet language requirements will be required to participate in training.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Police record checks completed by a third-party company will not be accepted.
- You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
By-law Dispatch Officer
City Of Ottawa
Ottawa - 21.1kmPublic Service Full-time
33.88 - 39.65
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Client Care Specialist Full-time Job
Public Service OttawaJob Details
JOB SUMMARY
The mandate of Employment and Social Services is to provide financial assistance, employment supports and related programs such as Ontario Works, Essential Health and Social Supports (EHSS), Child Care, Residential services and the Home Support program through four Employment and Social Services sites.
You are responsible for collaborating with and supporting case management and employment staff at various stages in the delivery of community and social services; verifying eligibility and granting benefits for ongoing Ontario Works (OW) and Essential Health and Social Supports (EHSS); processing requests from clients for payment of arrears, mandatory and discretionary items as well as payments to vendors in accordance with Departmental policies and procedures and in consultation with Case Coordinators and Supervisors; providing information to clients with regards to Ontario Works, employment and other social services offered by the Department as well as the community; utilizing local, provincial and federal information systems for processing, validating and recording client and employer information; liaising with Branch and Departmental staff, a variety of service providers and third parties including government agencies, employers, trainers and the general public; and contributing to the overall improvement of service delivery and the operation of the work unit.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 4 years of clerical experience of which 2 years is in a social services setting.
KNOWLEDGE
- Applicable federal, provincial and municipal legislation, policy, procedures and programs
- Social Services agencies and programs, including community services/resources
- Assessment, interviewing and case management techniques
- Research, data comparison and verification techniques
- Knowledge of Word, Excel, Outlook, PowerPoint, SERVICE, SAMS (Social Assistance Management System), Interconnect, EI Info-Share, VTAX, and CaseFlo.
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Ability to interpret, apply and clearly explain legislation, policy and procedure.
- Take initiative, solve problems and make independent decisions.
- Effectively use crisis intervention skills to resolve conflict and manage emerging urgent client issues.
- Work effectively within a computerized environment.
- Communicate effectively both verbally and in writing.
- Ability to multitask and manage competing demands in a stressful work environment.
- Work in collaboration with team members, clients, community partners, employers and training providers.
- Establish effective working relationships with people of diverse social, economic and ethnic backgrounds.
- Ability to develop and track program statistics and expenditures.
- Create and maintain filing systems.
- Demonstrates empathy and sensitivity to special needs of social services clients.
- Flexible and adaptable.
- Effective interpersonal skills.
- Effective conflict resolution skills.
- Effective organizational skills.
- Demonstrates initiative, reliability and judgement.
- Realizes a personal satisfaction from providing supports and assistance to individuals.
- Demonstrates willingness to work in a front line service delivery environment
WHAT YOU NEED TO KNOW
- Language Requirement:Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Successful candidates meeting the employer's qualification standard will be placed on the permanent and/or temporary eligibility list in order of seniority.
- The permanent eligibility list will be utilized to fill permanent (full time continuous) vacancies from the closing date of the competition until the opening date of the next competition.
- The temporary eligibility list will be utilized to fill full temporary vacancies for up to one year from the closing date of this competition.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Client Care Specialist
City Of Ottawa
Ottawa - 21.1kmPublic Service Full-time
64,175.02 - 75,085.92
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Labourer, Water Distribution Full-time Job
Public Service OttawaJob Details
JOB SUMMARY
The Water Distribution Branch manages the operation and maintenance of City of Ottawa’s water distribution system to ensure the continuous and adequate supply of high quality potable water to customers at the lowest cost, including condition assessment, leak detection, operation, repair and maintenance of all mains, valves, and services within the distribution system; inspection, maintenance and repair of fire hydrants; and support to City capital and private development works related to water distribution buried infrastructure.
You are responsible for providing manual labour to support other Unit or Branch staff with the inspection, operation, maintenance and repair of Water Services infrastructure. You are also responsible for assisting with the operation and maintenance of the City’s fire hydrants, and providing other support to the Unit.
EDUCATION AND EXPERIENCE
Completion of Grade 10
Minimum of 2 months of related experience
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Conduct oneself in accordance with the City’s Code of Conduct and other City policies in order to reflect a good image to the public, contractors and other City of Ottawa employees
- Safely operate equipment and tools
- Use a computer and learn to operate mobile handheld units
- Mechanical aptitude
- Communicate effectively
- Good interpersonal skills
- Work effectively as part of a team, and independently when required
- Reliable
- Self-motivated and flexible
- Desire to learn new skills
- Organized
- Safety oriented
- Physical ability to do the work
- Work overtime and on-call
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Labourer, Water Distribution
City Of Ottawa
Ottawa - 21.1kmPublic Service Full-time
24.22 - 28.33
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Traffic Assessment Investigator Full-time Job
Public Service OttawaJob Details
JOB SUMMARY
Road Safety & Traffic Investigations is responsible for coordinating and directing traffic investigations, collecting, analyzing and processing traffic field data, and developing procedures to enhance safety for drivers and pedestrians through the continuous review of evolving traffic and collision patterns and the timely revision of speed limits and upgraded traffic control devices. The unit manages the implementation, monitoring, assessment, refinement and development of installation criteria for traffic control devices and safety initiatives such as the Community Safety Zone Program and Adult Crossing Guard Program to maximize their effectiveness, and is responsible for the investigation of fatal collisions to determine the role of the road and its infrastructure in the cause or severity of those collisions.
You carry out investigations of complaints and requests concerning traffic safety, congestion, parking and vehicular conflict problems. You conduct traffic field investigations and collect, summarize and verify pertinent traffic data by conducting appropriate traffic surveys (speed and delay surveys, traffic volume counts, visibility sight distance surveys, parking usage surveys and other specialized observance surveys as required). You also prepare sketches, take photographs and field measurements of problem locations, interview complainants and other involved parties for additional information, and submit completed traffic assessment assignments to a Traffic Assessment Specialist for review and approval.
EDUCATION AND EXPERIENCE
Completion of 2 year technical diploma in Civil Engineering Technology or other engineering related course
Minimum of 3 years of experience in traffic investigations, traffic operations and transportation engineering or an equivalent transportation related field.
KNOWLEDGE
- Data collection and research techniques
- Knowledge of computer operations and applications including Word, Excel, Access, PowerPoint, Outlook
- Fundamentals of traffic engineering
- Ontario Highway Traffic Act and Traffic Manuals, city’s Traffic and Parking By-law
- Departmental policies and procedures
- Road network throughout the City of Ottawa.
COMPETENCIES, SKILLS AND ABILITIES
- Ability to research data and summarize findings in an organized, clear and concise manner
- Conduct traffic investigations and prepare/craft draft e-mails and work assignments
- Write legibly, prepare documentation, information and scaled drawings accurately, and within short time frames
- Ability to make decisions/recommendations based on standard policy with reference to supervisor
- Ability to interview complainants to extract necessary information
- Ability to work and contribute in a team environment
- Operate field equipment TDC-8, sight distance targets, cameras, radar speed gun, stop watch, etc.
- Utilize a computer to process, retrieve, tabulate data and convey data
- Ability to read and interpret engineering drawings
- Work individually and follow instructions with minimum supervision
- Excellent interpersonal and customer service skills
- Physically capable of travel to sites and work outdoors
- Work overtime, including occasional weekends, as required
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated; This position requires the successful candidate to use their own transportation.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Traffic Assessment Investigator
City Of Ottawa
Ottawa - 21.1kmPublic Service Full-time
64,175.02 - 75,085.92
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Waste Collection Operator Full-time Job
Public Service OttawaJob Details
JOB SUMMARY
Waste Collections is responsible for residential waste collection programs and services (including garbage, recycling, organics, and yard and leaf waste) for the two collection zones awarded to the City (currently totalling 114,119 homes).
You are responsible for operating vehicles and equipment and performing general labour in the collection and disposal of trash, brush, organics, solid waste or recycling materials (blue/black boxes).
EDUCATION AND EXPERIENCE
Completion of Grade 10
Minimum of 2 years of recycling and refuse collection experience is required. Additional years of driving heavy road equipment may offset years of experience in the waste collection industry.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Practices, equipment and vehicles used in waste services
- Traffic laws, ordinances and rules involved in equipment operation
- Hazards and safety rules and precautions of operating heavy equipment
- Knowledge of the roads/streets within the assigned contract zone
- Proper lifting techniques
- Refuse collection equipment operations
- Rules, policies, and procedures relating to refuse collection and safety
- Possess a keen sense of mechanical and hydraulic functions in order to safely operate equipment used in the performance of daily activities
- WHMIS, First Aid and CPR
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Operation of heavy equipment used for solid waste collection
- Read and follow route maps, drawings and street signs
- Understand and follow written and oral instructions
- Have the ability to keep detailed, accurate records concerning materials received, processed and disbursed as well as required equipment service records
- Ability to work independently and unsupervised while on assigned route
- Work safely without presenting a direct threat to the incumbent or others
- Establish and maintain a good working relationship with management, other employees, and the general public
- Ability to communicate with a hostile public when rules may cause them to become upset
- Reliability
- Self-motivated
- Ability to communicate with tact and diplomacy
- Displays initiative and willingness to contribute
- Effective team member
- Must be able to complete a Back-fit Test
- Possess the physical ability to climb to and from the operator’s position and possess the manual dexterity and coordination to use both hands and feet simultaneously in order to operate a machine
- Perform heavy manual labour
- Use a high pressure water hose to clean solid waste equipment
- Work in a variety of weather conditions with exposure to the outdoor elements
- Physical capacity to perform the duties of the position
- Must be able to work different work schedules, including weekends and statutory holidays
- Work overtime as required
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Driver’s License Requirement: A valid Ontario unrestricted DZ class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Waste Collection Operator
City Of Ottawa
Ottawa - 21.1kmPublic Service Full-time
59,348.64
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Personal Support Worker - Casual Pool Full-time Job
Public Service OttawaJob Details
JOB SUMMARY
Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility.
You are responsible for supporting total resident care, according to a Resident Care Plan, ensuring residents' optimal functioning and well being in a supportive, therapeutic environment, with an emphasis on resident safety and engagement.
EDUCATION AND EXPERIENCE
Completion of Grade 12 and a Personal Support Worker (PSW) certificate program* which meets the standards established in the Long Term Care Act.
*Clinical Practicum hours within the Personal Support Worker program consist of a minimum of one hundred and forty (140) hours, as practical experience, preferably with clinic experience in a geriatric or long term care setting.
No other related work experience is required.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Resident hygiene, optimal functioning, well-being, feeding, elimination
- Health Care Aide routines and practices in a long-term care setting
- Infection control guidelines
- Transfer and positioning techniques of residents
- Rehabilitation and palliative approaches
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Effective team member
- Respectful and caring to residents
- Communicate with cognitively impaired residents, families, colleagues and staff
- Organize and prioritize workload
- Manage time effectively
- Follow resident care plan and carry out activities as directed
- Report resident needs through observation of physical and mental condition/behaviour
- Follow safety procedures to maintain a safe and clean environment
- Transfer and positioning techniques of persons requiring long term care
- Good interpersonal and communications skills
- Meets the physical demands of the job
- Self-motivated
- Displays a positive attitude towards older persons
- Demonstrates respect for resident choice, privacy and confidentiality
- Communicate respectfully with residents, families, colleagues and staff
- Reliable, punctual, flexible, adaptable, tactful
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- The successful candidate will be required to complete a Declaration of Offences and Misconduct form.
- Please upload your Personal Support Worker Certificate or nursing diploma or nursing transcripts. Applications without the Certificate/transcripts will not be considered.
- Collective Agreement Schedule Range* Employees may additionally be eligible for a compensation enhancement under a prescribed Compensation Enhancement Program under the Supporting Retention in Public Services Act, 2022, as may be amended from time to time.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Personal Support Worker - Casual Pool
City Of Ottawa
Ottawa - 21.1kmPublic Service Full-time
29.74 - 34.80
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Special Constable Full-time Job
Public Service OttawaJob Details
JOB SUMMARY
Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
You are responsible for security and law enforcement duties involving passengers, employees, Transit Services facilities/vehicles/assets and the general public.
You execute the duties of a Sworn Special Constable/Peace Officer, agent and occupier of City of Ottawa Transit Services*, in accordance with:
- Federal/Provincial/Municipal laws
- Special Constable contract with the Ottawa Police Services Board
- Rules and regulations governing a Special Constable appointment (as amended from time to time)
- Corporate/Branch/Division policies and standards
- Corporate/Branch Code of Ethics, Core Values and Mission Statement, that is consistent and compatible with Ottawa Police Service policies and standards
*The Police Services Board grants an Officer’s Special Constable status for Ottawa, with an approval from the Minister of Community Safety and Correctional Services, in accordance with the Police Services Act, R.S.O. 1990. Special Constables are Peace Officers as defined in the Criminal Code of Canada.
EDUCATION AND EXPERIENCE
Completion of community college Police Foundations or Law and Security Certificate.
Minimum of 2 years of security experience in a transit environment.
Related experience in dealing with people and enforcement procedures may be considered as alternate relevant experience.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Good knowledge of security or law enforcement operations, as well as the duties of a Special Constable with Peace Officer authority, including the use/application of the Criminal Code of Canada, Controlled Drugs and Substances Act, Trespass to Property Act, Provincial Offences Act, Liquor Licence Act, Safe Streets Act, MFIPPA, as well as related Federal and Provincial Statutes, and Transit By-law
- City/Branch/Division policies and procedures affecting Transit operations including standard operating procedures and emergency standing orders
- Court processes and procedures
- Investigative and evidence gathering techniques
- Crowd control and emergency response techniques
- Dispute resolution techniques
- Personal and physical security methods
- Electrical and computerized security equipment
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Work independently, with minimal supervision, and collaboratively with peers and managers as part of a team
- Capable of relating to transit customers, while working in a public environment, and of dealing with difficult or confrontational behaviors
- Possess leadership and negotiation skills
- Possess analytical and problem solving skills
- Possess demonstrated assertiveness and self-control
- Possess strong conflict/dispute/crisis resolution skills
- Able to exercise sound judgement and to make authoritative decisions where time may not permit soliciting advice from senior staff
- Possess computer literacy in MS Office Suite in a Windows environment, including use of Ozone and the Internet
- Able to build and maintain relationships within the community, with stakeholders and other agencies
- Able to demonstrate sensitivity to the needs of all people and cultures
- Possess organizational and time management skills to deal effectively with multiple demands, conflicting priorities, and deadlines
- Possess excellent interpersonal, communication, and report writing skills
- Possess neat and legible handwriting
- Possess effective public relations and public speaking skills
- Able to use portable corporate communications technologies, such as 2-way radio, etc.
- Able to drive a City vehicle
- Possess a work record of good attendance/job performance
- Be of good moral character and habits
- Able to be respectful, to relate to Transit customers, co-workers and the general public, and to work in a non-confrontational manner
- Possess cultural awareness, value diversity and be sensitive to others
- Able to display tact and diplomacy
- Able to deal with physical situations and physically control/restrain others when necessary
- Able to work outside in all weather conditions
- Able to be available for unplanned overtime, work a variety of scheduled shifts, including split shifts, weekends and evenings
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
- Meet eligibility requirements for appointment as a Special Constable, which are:
- Canadian Citizen or permanent resident of Canada
- Lawfully eligible to work in Canada
- At least 18 years of age
- Not been convicted of a criminal offence or been convicted of an offence for which a pardon has been granted.
- Proof of valid Standard First Aid Certificate and valid CPR-Level C
- Must learn, meet and maintain Transit Special Constable Services standard in the use of oleoresin capsicum (OC) spray, baton and the use of force continuum
- Ontario Association of Chiefs of Police Certificate of Results for the Constable Selection System
- Candidates will be required to undergo physical fitness testing with the Transit Special Constable Recruiters. Candidates will be required to successfully complete the Ontario Police Fitness PIN test.
- Candidates will also be required to undergo other investigations/checks to include:
- Fingerprinting
- Driver's licence history
- Credit check
- Background reference check
- Written MMPI
- Interview with Psychologist
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Special Constable
City Of Ottawa
Ottawa - 21.1kmPublic Service Full-time
35.04 - 41.22
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Social Worker Full-time Job
Public Service OttawaJob Details
JOB SUMMARY
The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident's expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.
You are responsible for planning, developing, implementing and evaluating a social work program for the home within a social model of care in accordance with Ministry of Health and Long Term Care standards, Accreditation Canada standards and the mission, vision and values of the Long Term Care Branch. The focus is on the social and emotional wellbeing of the residents and their families.
You act as the facility Resident Placement Coordinator, including admissions, discharges and transfers, and as a member of the inter-disciplinary team, strengthen the psychosocial functioning and support systems of the home to assist successful resident transition to the home and ongoing individual quality of life in the home, with an emphasis on resident safety and engagement.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Social Work
Minimum of 3 years of experience in Social Work
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Health and social services systems in Ottawa
- Community resources
- Principles and practices of social work in a long term care setting within a social model of care
- Techniques, approaches and procedures appropriate to the inter-disciplinary management and delivery of care to residents with cognitive impairments, psychogeriatric conditions and physical impairments
- Group dynamics and team building techniques
- Crisis intervention
COMPETENCIES, SKILLS AND ABILITIES
- Plan, organize and direct social work services in a social model of care
- Work effectively within an interdisciplinary team
- Liaise effectively with community, health and social agencies
- Excellent communication both verbally and in written form
- Set priorities and meet deadlines
- Counselling techniques
- Effective leadership and management qualities
- Strong and effective interpersonal skills
- Flexibility
- Tact and discretion, non-judgmental
- Self-starter
- Highly motivated to achieve program objectives through a cohesive, effective team
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
Social Worker
City Of Ottawa
Ottawa - 21.1kmPublic Service Full-time
79,810.64 - 97,111.56
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