JOB SUMMARY

Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility.  

You are responsible for  the preparation and/or serving of meals to residents, day centre clients, staff, and Meals-on-Wheels recipients, and for catering during special events; for the cleaning and maintenance of Food Services equipment and utensils; and for the disposal of waste, with an emphasis on resident safety and engagement. Work is performed in accordance with Public Health regulations, Fixing Long-Term Care Act, 2021 and Food Premises Act.

EDUCATION AND EXPERIENCE

Completion of 1 year Food Service Worker program or enrolled and attending a Food Service Worker program at a College of Applied Arts and Technology with completion expected within the year.

Minimum of 6 months of experience in institution health care food service

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of the Canada Food Guide, Ontario Public Health Act (Health Protection and Promotion Act: Food Premises), Fixing Long-Term Care Act, 2021, Food Premises and the “Sanitation Code” for Canada’s Food Industry.
• WHMIS guidelines
• Hazardous Analysis Critical Control Point guidelines (HACCP)
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Take direction, learn procedures, and perform routine duties
• Work under deadline pressures
• Alert, dependable, reliable and tactful
• Able to work under pressure
• Self-motivated
• Respects resident’s rights and privacy
• Work effectively with others
• Organize work
• Lift safely and use aides where possible
• Ability to lift up to 30 lbs
• Ability to stand for prolonged periods of time
• Ability to push/pull over 30 lbs
• Work varying shifts (including: early, late and weekend shifts)
• Good personal hygiene

JOB SUMMARY

Hospitality Services is responsible for the planning, coordinated development, management and implementation of food, nutrition and environmental activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for performing housekeeping duties associated with the maintenance of a clean, comfortable, home-like and safe environment in the Long Term Care Home, with an emphasis on resident safety and engagement, in accordance with the Long Term Care Homes Act, 2007.

EDUCATION AND EXPERIENCE

Completion of Grade 10 

Six months of experience in institutional cleaning

KNOWLEDGE

• Disinfection procedures
• Stripping and refinishing of floors
• Preservation of surfaces
• Shampooing of carpets and upholstery
• The use of housekeeping equipment
• Employee health and safety/WHMIS
• Good understanding of safe body mechanics for lifting and bending
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Work under pressure
• Operate auto scrubber, floor buffer and carpet extractor
• Understand and follow directions
• Identify and report hazards in the workplace
• Organize and prioritize work assignments
• Dependable, reliable and professional
• Flexibility with changes in work assignments
• Work within a team environment
• Cooperative, respectful and courteous with residents, visitors and co-workers
• Physical and mental ability to perform assigned routines
• Ability to either fully squat or kneel
• Ability to stand and walk for prolonged periods
• Capable of lifting and carrying 35 lbs
• Good personal hygiene practices

JOB SUMMARY

The Recreation, Cultural and Facility Services department is responsible for building a healthy, inclusive and vibrant City, as well as ensuring that communities, residents and visitors have access to the recreation and cultural places, programs, events and services that allow them to experience all the benefits the City has to offer, and overseeing Buildings and Facilities Management for improved service delivery integration, ensuring the best possible client experience in City facilities.

You are responsible to perform the surveillance necessary to prevent accidents by administering policies, procedures, rules and regulations governing the conduct of patrons using the pool and perform rescues and first aid necessary for the preservation of life in a team setting.

EDUCATION AND EXPERIENCE

Completion of Grade 10

Minimum age requirement is 15 years of age

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• City of Ottawa and Recreation, Cultural and Facility Services departmental policies, guidelines and directives
• City of Ottawa emergency response procedures 
   

COMPETENCIES, SKILLS AND ABILITIES

• Able to handle the stress of an emergency situation
• Excellent public relations skills 
• Strong interpersonal skills
• Works well in a team environment
• Reliable

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Bus & Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You operate City of Ottawa wheelchair-accessible lift-equipped passenger vans to support a safe, reliable and quality specialized transit service for customers who cannot use regular transit service due to disability. You ensure the safety, comfort and wellness of passengers, whether boarding, on-board, or exiting the van. 
 

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 5 years of driving experience in high-density traffic

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Familiarity with the geography of the City of Ottawa and destinations around the area  
• Knowledge of portable communications technologies, such as 2-way radio
• Disability awareness and sensitivity
• Knowledge of customer assistance procedures, van lifts, wheelchair securement equipment
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Desirable Qualifications:

• Knowledge of GPS and MDT in use in transportation systems.
• Knowledge of different types of mobility aides.
   

COMPETENCIES, SKILLS AND ABILITIES

• Able to work with minimum direct supervision and in a team environment
• Able to adapt/react to changes in operating conditions/environment
• Able to operate in a highly diverse cultural community
• Attentive to detail and able to adhere to specific detailed procedures
• Able to drive safely and defensively
• Persuasive, courteous and tactful, with excellent interpersonal and oral communication skills
• Possess good written communication skills
• Able to multi-task, solve problems and make decisions
• Able to use corporate communications technologies
• Able to project a positive and professional image
• Able to exercise initiative and sound judgement
• Flexible 
• Able to remain calm in stressful situations
• Working in all weather/road conditions, climbing steps, bending/kneeling, reaching lifting and pulling
• Able to work overtime, be available for scheduled overtime, work a variety of scheduled shifts including split shifts, weekends and evenings, as per the Collective Agreement

JOB SUMMARY

The Wastewater Collection Branch is responsible for the operation and maintenance of the City’s Wastewater Collection infrastructure and systems including communal wastewater treatment facilities and wastewater system, and oversees the Sewer Use Program.    

You are responsible for performing or assisting with inspections, maintenance and general repairs of the City’s sanitary, combined and storm sewer system structures (e.g. access/maintenance chambers, catch basins, inlet/outlet grills, regulators, manhole covers) that don’t require excavation. 

Work activities are divided into the following groups and staff rotate through them on a regular basis: in-sewer inspection, in-house repairs, surveys, routine cleaning, special cleaning, service truck and inspection of contractor construction/major repairs.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 15 months of experience in sewer maintenance or a similar construction or maintenance field 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Understanding of sanitary, combined and storm sewer systems and related structures Unit instructions, Standard Operating Procedures, manuals and processes
• Applicable City, ESD and Branch policies, standards, guidelines and processes
• Construction standards and methods for the installation and repair of   collection systems components
• Preventive maintenance activities for the sanitary, combined and storm sewer system
• Sewer Use By-law 
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Safely operate the various equipment and hydraulic/power/hand tools required for the job
• Work well independently and as part of a team
• Writing skills to complete required work documentation
• Good verbal communication skills
• Ability to use a personal and/or handheld computer and software such as MS Outlook, MS Word, ArcGIS, geoOttawa
• Read and understand drawings or sketches 
• Punctual and dependable
• Good attendance record
• Physical ability to perform the duties of the job
• Willing to work on-call and overtime, as required

JOB SUMMARY

The Transportation Services department is responsible for providing a holistic transportation hub focused on addressing the planning, implementation, operations and delivery of all modes of transportation in the City of Ottawa.

You play a key role in the coordination, planning, monitoring and evaluation of human resources functions by ensuring compliance with relevant corporate and departmental policies and procedures. You liaise with Human Resources Services in the coordination of recruitment activities, employee status change, position management, labour relations, training and development, performance evaluation activities, leaves and the return to work program; and support management by performing employee management and administration activities within the assigned units, which may include Bus Operators, the pooled positions for mechanics, garage attendants and apprentices, or customer service staff.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Business Administration, Public Administration, Education, Social Sciences or related field, or 3 year community college diploma in Human Resource Management.

Minimum of 3 years of directly related experience with progressive responsibilities, including experience in a unionized work environment.

KNOWLEDGE

• Working knowledge of Collective Agreements 
• Solid working knowledge of corporate staffing practices and processes
• Solid working knowledge of computerized systems used in human resources applications and within a Windows environment
• Project Management principles and techniques.
• Organizational change and development principles and practices.
• Human Resources practices and principles, which an emphasis on Labour Relations, Performance Evaluation, Occupational Health & Safety and Payroll
• Planning and performance measurement theories and practices.
• Knowledge and understanding of workforce planning and staffing concepts and processes
• Return to work/IPP/LTD/WSIB and related OH&S practices
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Excellent communication (verbal and written) skills.
• Strong, well-developed consultative skills.
• Demonstrated ability to lead initiatives and change processes 
• Proven ability to plan, lead, coordinate and complete projects, activities, and work groups within deadlines.
• Conduct research, information interviews, needs assessments.
• Compile and analyze complex issues and data.
• Make formal presentations to Senior Staff and Managers.
• Write clear and concise reports, presentations, and correspondence.
• Work cooperatively and collaboratively with cross-functional teams.
• Communicate effectively with Senior Staff, and/or other levels of the organization.
• Highly organized with a demonstrated ability to prioritize, set schedules, handle multiple projects and competing demands, and meet deadlines.
• Ability to make administrative and procedural decisions and judgements on sensitive, confidential issues.
• Proven ability to support corporate objectives.
• Proven research and investigation skills
• Conflict management skills
• Demonstrated leadership and initiative.
• Collaborative approach in working with others to achieve established goals and objectives.
• Demonstrates tact, diplomacy, discretion and sound judgement in maintaining strict confidentiality.

JOB SUMMARY

The Transportation Services department is responsible for providing a holistic transportation hub focused on addressing the planning, implementation, operations and delivery of all modes of transportation in the City of Ottawa. 

You serve as the department’s specialist for major projects and are responsible and accountable for organizing, directing, coordinating and supervising the implementation of business and technology solutions. The projects are highly complex; of multi-million dollar value; may have a high profile with the public; are a departmental/corporate priority; may involve significant risk; are often composed of several sub-projects; and may extend over multiple years. These projects include major capital asset related projects, i.e., new capital asset acquisition and lifecycle projects; and other related complex, unique projects.

You provide consulting services to the department and the branch in the areas of project management, business analysis, process review, and the implementation of redesigned processes and new technology solutions/processes/applications needed to support or expand business operations for the Transportation Services Department.

You lead project teams through contracted service providers, consultants and/or assigned teams of staff. Under delegated authority, you are responsible for all phases of project delivery from project inception through tendering/consultant selection/award, assembling of project teams, project implementation, monitoring, tracking and reporting on project status, vetting all project expenditures, and presenting completed results. Once the capital project is complete, you are responsible for ongoing monitoring relative to lifecycle maintenance or for overseeing the transition/turnover to the operational support team.

You direct the implementation of project strategies and project work, and manage the financial and human resources related/assigned to the project. You also participate in the hiring of internal and external consultants by preparing the Request for Proposal and/or Statement of Work.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Engineering, Architecture, Public Administration, Business Administration, Management Information Systems or related field which includes a concentration in project planning and management.

Minimum of 7 years of progressively responsible experience in the management of complex transportation-related projects, business analysis, and project/policy development, including directly related experience managing project human resources, including external consultants, and working with project budgets/financial processes.
 

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Knowledge of the issues/principles involved in the provision of large IT projects, knowledge of transit operations and trends
• Will need to understand how various transit operating processes and customer/vehicle data collection systems/processes impact transit planning, transit operations, transit revenue, and client service processes
• Possess an understanding of asset acquisition/lifecycle management of major transit assets, programs and processes ( e.g. IT systems, automated systems, messaging/communications systems, lifecycle planning, construction/renovation of major capital assets)
• Business process re-engineering and business improvement techniques
• Principles of project management, including cost containment/control and reporting; cost benefit analysis and techniques
• Process for developing Request for Qualifications & Requests for Proposals, including acceptance, review and selection of consultants
• Software testing methodologies and tools
• Supply management and procurement processes including, but not limited to processes for developing RFPs/RFSOs/RFQs, tendering , contracting work and oversight of consultants
• Knowledge of project design, development, implementation, and evaluation methods/techniques
• Protocols for developing submissions, briefings, major reports
• Processes for preparing project and division budgets
• Must possess the training, experience and knowledge to organize the work and its performance.
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

• Proven ability to work independently, with minimum supervision, and collaboratively with all staff as part of a team
• Able to supervise, lead, coach, support, train and motivate staff, integrate the work of external consultants, coordinate/assign work, provide direct supervision to others, build teams and manage work quality, scheduling and completion in a complex, unionized fast-paced customer support work environment
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work and that of others, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to think and plan strategically
• Possess strong research, analytical, and problem solving skills
• Able to manage concurrent complex, multi-million dollar and often highly sensitive projects and bring the projects to completion according to schedule and within budget.
• Able to manage activities of technical and non-technical staff, and consultants, and to co-ordinate activities with others
• Able to prepare RFQ's and RFP's, and to review, analyze and recommend acceptance of proposals from consultants
• Able to deal with sensitive and/or confidential work situations
• Able to work collaboratively, and influence others to bring conflicting points of view to consensus
• Possess computer literacy in MS Office Suite in a Windows environment, including use of the Intra- and Internet
• Skilled in the use of complex, advanced computer applications
• Possess excellent interpersonal, communication, and report writing skills
• Possess presentation skills to present information to internal/external audiences
• Thorough, self-motivated and reliable
• Organized, analytical and attentive to detail
• Intuitive, innovative, and enthusiastic
• Innovative and able to demonstrate a results-oriented approach to problem solving
• Exhibit tact, discretion and sound judgment
• Possess a work record of good attendance and job performance
• Reinforce a positive client service attitude and handle crisis & contentious issues and situations calmly
   

JOB SUMMARY

Waste Collections is responsible for residential waste collection programs and services (including garbage, recycling, organics, and yard and leaf waste) for the two collection zones awarded to the City (currently totalling 114,119 homes). 

You are responsible for operating vehicles and equipment and performing general labour in the collection and disposal of trash, brush, organics, solid waste or recycling materials (blue/black boxes).

EDUCATION AND EXPERIENCE

Completion of Grade 10

Minimum of 2 years of recycling and refuse collection experience is required.  Additional years of driving heavy road equipment may offset years of experience in the waste collection industry.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Practices, equipment and vehicles used in waste services
• Traffic laws, ordinances and rules involved in equipment operation
• Hazards and safety rules and precautions of operating heavy equipment
• Knowledge of the roads/streets within the assigned contract zone
• Proper lifting techniques
• Refuse collection equipment operations
• Rules, policies, and procedures relating to refuse collection and safety
• Possess a keen sense of mechanical and hydraulic functions in order to safely operate equipment used in the performance of daily activities
• WHMIS, First Aid and CPR
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Operation of heavy equipment used for solid waste collection
• Read and follow route maps, drawings and street signs
• Understand and follow written and oral instructions 
• Have the ability to keep detailed, accurate records concerning materials received, processed and disbursed as well as required equipment service records
• Ability to work independently and unsupervised while on assigned route
• Work safely without presenting a direct threat to the incumbent or others
• Establish and maintain a good working relationship with management, other employees, and the general public
• Ability to communicate with a hostile public when rules may cause them to become upset
• Reliability 
• Self-motivated 
• Ability to communicate with tact and diplomacy
• Displays initiative and willingness to contribute
• Effective team member
• Must be able to complete a Back-fit Test
• Possess the physical ability to climb to and from the operator’s position and possess the manual dexterity and coordination to use both hands and feet simultaneously in order to operate a machine
• Perform heavy manual labour
• Use a high pressure water hose to clean solid waste equipment
• Work in a variety of weather conditions with exposure to the outdoor elements
• Physical capacity to perform the duties of the position
• Must be able to work different work schedules, including weekends and statutory holidays
• Work overtime as required

JOB SUMMARY

The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.

You are responsible for: researching, architecting, designing, developing, customizing, enhancing and/or integrating large-scale applications/solutions for assigned clients in response to new or changing business requirements and/or for assigned projects; maintaining these applications/solutions; and providing client technical support.

You are also responsible for: writing and maintaining systems documentation; ensuring all code is managed appropriately by using software configuration management tools; following the approved project lifecycle (PLC), as appropriate; ensuring solutions are made bilingual and comply with the Accessibility for Ontarians with Disabilities Act (AODA) Web Content Accessibility Guidelines 2.0 AA (WCAG 2.0 AA); mentoring/coaching of other developers; and performing tests on enhancements / new development.
This position will be supporting the red-light camera/automated speed enforcement project which relies on PlanetPress software and the Power Platform

EDUCATION AND EXPERIENCE

Completion of 3 year university degree or college diploma in information management, information technology, or related field

Minimum of 5 years of progressively more responsible experience in applications development and/or integration, including experience writing and supporting applications with databases.

KNOWLEDGE

• Application development best practices
• IT security best practices and standards relating to application development and/or integration
• In-depth knowledge of the current City of Ottawa development toolset
• Event-driven/object-oriented program design techniques
• Structured systems analyses and design techniques
• City network environment
• Understanding of database concepts relating to application and database security
• System testing techniques
• Knowledge of and experience with COTS system installation, configuration, administration and support
• A combination of knowledge and experience working with Oracle, .Net and/or Java development tool sets
• Troubleshooting application issues
• Good understanding of system failover and recovery strategies
• Applicable legislation (e.g. MFIPPA, AODA) For Business Intelligence (BI) positions:
• Business intelligence tools and reporting
• Extract, Transform and Load (ETL) tools and workloads
• Dimensional data modeling and data warehousing techniques IBM Cognos BI, IBM Cognos Analytics, IBM InfoSphere DataStage are desirable For Enterprise Content Management (ECM) positions:
• Enterprise content management concepts including web content management, records management, and document management
• Knowledge of the records management process, categorizations, disposition rules, etc.
• Requires strong demonstrated training and development experience and knowledge in web technology including web application and server architectures, Java web application frameworks, web security, web-based user interface design, portal architectures, and web services
• Experience with content management tools and enterprise application server architecture Oracle UCM Stellent WebCenter, Oracle WebLogic, SAP Netweaver, Business intelligence tools, UNIX operating system are desirable For Enterprise Service Bus (ESB) positions:
• Administration of ESB infrastructure including maintenance of highly available system, patches/upgrades, and deployments of applications
• Coordinate complex integrations of enterprise systems
• Ensure secure communications of data payloads
• Oracle SOA Suite, including WebLogic, Oracle Service Bus (OSB), Solaris UNIX and Web Service Architectures/Infrastructure are desirable For Geographic Information System (GIS) positions:
• GIS application development
• Enterprise GIS technology
• GIS development tools
• ESRI ArcGIS, Autodesk AMP, Powerbuilder, Safe Software FME are desirable For SAP positions:
• Proficiency in ABAP/JAVA
• Experience with SAP ABAP development and methodology
• SAP specific object oriented programming For Web Developer positions
• Good understanding of Apache, Tomcat, IIS, Drupal and JavaEE architecture
• Requires strong demonstrated training and development experience and knowledge in web technology including web application and server architectures, Java web application frameworks, web security, web-based user interface design, web accessibility principles, portal architectures, and web services
• Php or Perl development experience Drupal and PHP, SAP Netweaver, Solaris UNIX, CentOS Linux are desirable

COMPETENCIES, SKILLS AND ABILITIES

• Develop applications using current development toolset
• Install, customize and configure COTS applications
• Integrate hardware and software
• Liaise effectively with clients, all levels of ITS staff, vendors and consultants
• Gather and document user requirements
• Organize work and meet deadlines
• Demonstrate effective written and oral communication skills
• Work independently and as a team member
• Use effective judgment when immediate supervision is unavailable
• Research and analytical skills
• Good oral and written communication skills
• Mentor junior staff (where applicable) Organize, develop and document procedures
• Good organization and prioritization skills to handle multi-tasking
• Enterprise scale application deployments
• Development techniques for optimal performance and scalability
• Collaborative approach in working with others
• Converse effectively using both technical and general business terminology
• Diplomacy and tact
• Demonstrate initiative and self-motivation
• Work effectively under pressure
• Work with minimum supervision
• Flexible
• Able to meet deadlines
• Client-focussed and service-oriented
• High degree of interpersonal skills

JOB SUMMARY

The mandate of Facility Operations is to operate and maintain all City facilities and City-managed buildings, which represents approximately 900 buildings and includes police, fire, libraries, child care, paramedic posts, recreation, culture, public works, City Hall and other administrative buildings, long-term care facilities, and facility outdoor property. The Facility Operations units deliver facility management and maintenance services within assigned geographic and/or specialty areas.

You are responsible for performing duties associated with the operation and maintenance of all City facilities.

EDUCATION AND EXPERIENCE

Completion of Grade 10

Up to one month of related experience

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General facility cleanliness and safe work practices
• Cleaning chemicals and disinfectants and safe application/procedures
• Effective cleaning techniques
• WHMIS
• Customer Service principles
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to communicate effectively with the general public and staff
• Able to work effectively in a team environment
• Good interpersonal and customer service skills
• Polite and punctual
• Possess the physical capability to perform the ongoing duties of the position
• Prepared to work flexible hours including evenings and weekends
• Presentable to the public