All jobs within 50 km around Saint-Lazare in Management

Position Summary
We are looking for an Account Manager for Nespresso working remotely in Montreal on a 14-month contract, reporting to the Regional Sales Manager B2B. The Account Manager will ensure customer acquisition, retention and productivity within the Offices, Hotels, Restaurants, Café/Bars, and ensure high visibility and best in class service (before and after) within high end HORECA/OFFICE prospects and customers to become a category leader. The successful candidate will be responsible for a territory in the Montreal region.

A little bit about us
Our story began 30 years ago with a simple but revolutionary idea- to create the perfect cup of coffee. Nestlé Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance.
 
We are now in more than 60 countries and our team has grown well beyond 10500 employees. Nespresso Canada continues to drive momentum and innovation in our market segment, and in North America, we are just getting started.

A day in the life of an Account Manager:
As an account manager, you will be responsible for the acquisition of new HORECA (Hotels, Restaurants, Cafés) and office customers in the appropriate target group.  You will maintain and nurture relationships with existing customers and manage coffee consumption on operating contracts.  You will be responsible to optimize customer profitability and implement and ensure compliance with corporate and regional channel guidelines and policies.

You will also: 

• Perform weekly and monthly reporting of sales and business KPI’s
• Successfully convert the customer base into Nespresso Ambassadors
• Leverage current market knowledge & network to accelerate Nespresso’s presence in high end HORECA and OFFICE channel.
• Ensure high visibility within the HORECA/OFFICE Channel via customer acquisition and machine placements in the predefined target group
• Execute the strategy for the HORECA/OFFICE channel to achieve business targets and objectives defined in the Operational Plan
• Work closely with national/regional Nespresso Channel Networks

What will make you successful?
As the successful candidate, you will be the champion for the brand throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment.   You will already have Progressive Sales experience, coupled with your highly organised, dynamic approach with account management experience considered a strong asset.  Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. 

You will also have:

• A bachelor’s degree in commerce, economics, hospitality or equivalent
• A full and valid driver’s license is required
• 3-5 years of experience in marketing or sales.  Experience in HORECA or OFFICE channel will be considered a strong asset
• Business oriented, autonomous, diligent, and creative
• Strong communication/presentation skills
• Ability to demonstrate and convey key brand messages with passion, credibility, and sincerity
• Flexible and able to adapt to a changing environment
• Ability to self-manage remotely
• Must be fluently bilingual in English and French

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting sales career you’ve always wanted.

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Your Role

As the Warehouse Supervisor, you are fully responsible for the safe, high-quality, and productive delivery of 3PL logistics services to our internal and external customers. Main responsibilities for this role include the following and are related to customer relationships, financial accountabilities, and people management. You will report to the Warehouse Manager.

Your Responsibilities

• There will be the opportunity to extend contract to one year.
• Escalate customer issues to Manager quickly when necessary;
• Assist with planning for new customer implementations;
• Participate in conference calls and meetings when necessary. Demonstrate tact and diplomacy when communicating directly with customer representatives;
• Support Warehouse Manager in adhering to financial obligations:
  Balancing overtime / agency use;
• Staff planning to avoid excess overtime expenses;
• Ensure timely performance evaluations;
• Deal with performance issues and consult with HR / Management guidance for complex issues;

• Follow programs implemented to ensure the efficient and cost-effective operation and utilization of the facility;
• Oversee all warehouse services including receiving, storing, shipping, handling returned/damaged goods, maintenance, and administrative activities to ensure customer requirements are met in an efficient manner;
• Comply with all Quality, Health, Safety & Security programs to ensure the safety of all personnel, equipment and property
• Strive for continuous improvements in all facets of warehouse operations
• Prepare accurate and timely reports regarding warehouse operations
• In collaboration with Warehouse Manager, keep warehouse supplies stocked and re-order when needed using cost-saving methods when available

Your Skills and Experiences

• Diploma/Degree in International Business, Transportation, Logistics, or a related field preferred
• 3+ years experience in Contract Logistics / 3PL / Distribution Centre / Warehouse environment

• 2+ years leadership / supervisory experience with 7+ direct reports
• Bilingual English/French is strongly preferred
• Knowledge of various production and quality systems (GxP, ISO, Document Control, Lean, TPS, Six Sigma, etc.)

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-ONSITE