All jobs within 50 km around Saint-Laurent in Customer Service

Full-time, 95% remote work (permanent and contractual positions available)
Hartland, New Brunswick and Lachine, Quebec

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

To apply, visit our Careers page at dayross.com.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

Bilingual Customer Care Representative
Full-time, 95% remote work (permanent and contractual positions available)
Hartland, New Brunswick and Lachine, Quebec

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

Remote Customer Care Representative
Full-time, Contract with potential for Permanent
Lachine, Quebec, 95% Remote Work

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous Sales Force or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

** This is an opportunity for candidates to express their interest in current and future positions for the region of Laval **

What is the opportunity?
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and thrive in a target based performance environment, you can build a great career with us as a future Account Manager/Banking Advisor.

What will you do?

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities

• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business

• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions

• Proactively take ownership of resolving and preventing client banking problems

• Cultivate and maintain relationships with partners to work as one RBC team

• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?
Must-have

• Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment

• Drive and self-motivation, as well as excellent communication skills and emotional intelligence

• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)

• Personal flexibility to work flex hours

• Eagerness to learn and determination to succeed

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry

• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.

• A world-class training program in financial services

• Excellent career development and access to a variety of job opportunities across business and geographies

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

3100 BOUL LE CARREFOUR:LAVAL

LAVAL

Canada

25

Part time

PERSONAL & COMMERCIAL BANKING

Regular

Salaried

2024-04-23

2025-03-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At Day & Ross we offer:
•    Internal growth opportunities
•    Benefits & extended health care, including medial and dental
•    A company matched pension 

This position offers the ability to work from home, with flexible shift schedules.  The successful candidate must have access to high-speed internet.

How You’ll Help
•    Help customers with complaints and questions
•    Improve the customer’s experience
•    Utilize our service techniques and systems
•    Increase your skills with every interaction
•    Give customers information about services
•    Ensure customer satisfaction and provide professional customer support
•    Escalate customer dissatisfaction to proper channels

Your Skills & Experience: 
•    Bilingual English/French communication skills (written and verbal) a STRONG asset
•    High school diploma. Post-secondary education in business or related program considered an asset.
•    Minimum of one year experience in a call center customer service based position
•    Previous SalesForce or CRM system experience considered an asset
•    Previous AS400 experience considered an asset
•    Previous transportation/logistics experience considered an asset
•    Proficient in computer programs such as Microsoft Office Suite
•    Highly reliable, willing to learn and acquire new skills
•    Exhibit professional communication and customer service skills
•    Proven ability to be a self-starter and work independently
•    Strong attention to detail with high organizational and interpersonal skills
•    Must have access to high speed internet

The heating quote specialist is in direct contact with customers and suppliers. He is responsible for determining the conditions of the work to be done and the best prices for customers. Among his responsibilities, he must prepare quotes for heating products, read plans and specifications, and maintain an impeccable service relationship with our current and future customers.

What are the benefits for you?

• Normal opening hours Monday to Friday
• Flexible and hybrid work schedule
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program

What you will do

• Analyze plans and specifications, complete lists of required materials
• Carry out the necessary research with our suppliers
• Communicate with the representative / customer / supplier
• Prepare bids according to customer discount schedule
• Submit to the client and their representative the bid and/or purchase prices while respecting the required deadlines
• Advising customers by telephone
• Provide the necessary technical information
• Produce shop drawings for approval
• Place orders according to the project schedule.
• Assist internal salespeople as needed
• Any other related tasks

What you will bring

• Experience in reading quotes
• DEP Plumbing - Heating
• Experience in heating (an asset)
• DEC in building mechanics (an asset)
• General computer skills required, including Microsoft Office and Adobe Acrobat Reader, experience with AS400 system (an asset)
• Possesses exceptional customer service and professional communication skills
• Good learning ability and meticulous

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

#LBEP

#LI-Hybrid

Qualifications

Qualifications

Air Canada is looking for dynamic, motivated, and proactive instructors and facilitators to join its Cabin Crew Training Team. The Cabin Crew Training Specialist possesses organizational, communication, and analytical skills to assist our 8000-strong cabin crew in maintaining and exceeding our 4-star Skytrax service ranking as well as our outstanding safety reputation. To achieve this, the Cabin Crew Training Specialist will train, coach, and assess cabin crew and develop them into full service and safety professionals. 

Responsibilities

• Conduct and facilitate classroom and simulator training related to Customer Service, Commercial, Safety, Regulatory and Service as required.
• Complete all pre and post training administration. 
• Provide coaching inside and outside the classroom (on-board; crew support centers; at gate, etc.) when required.
• Assess, evaluate, and rate trainee performance. Provide timely feedback and/or coaching dependent on the training and performance objectives set. 
• Work and co-lead special projects mandated by the branch or other operational teams (introduction of new aircraft; IFE systems; eLearning; training design). 
• Work closely with Training Design and In-Flight Service bases to provide support and assistance whenever needed. 
• Gather and solicit operational and training performance information in the areas of administration of procedures, design and development of programs, and participant performance. 
• Assist in the design and development of major training programs, when required. 
• Review, evaluate, and modify proposed and existing programs. Provide ongoing feedback to existing programs. 
• Supports and/or participates in internal and external audits (Safety & Quality Assurance) when required. 
• Participate in all the Train the Trainers sessions on Safety, Service, and Instructional related items as they pertain to training. 
• Participate and coordinate recruitment activities for Customer Service Training Team when required.
• Work with colleagues and manager to achieve and surpass branch and operational objectives.

Qualifications

• Possess sound knowledge in training development and adult learning principles.  
• Excellent written and verbal skills.
• Successfully complete flight attendant initial training and maintain flight attendant qualifications throughout instructor career. 
• Ability to challenge the status quo and possess a continuous improvement philosophy in all areas of training. 
• Ability to receive constructive feedback from frontline, peers, and managers as well as provide it.   
• Excellent facilitation and instructing skills.  
• High regard for health and safety. 
• Strong interpersonal effectiveness skills with solid leadership qualities and conflict resolution acumen. 
• Ability to work in teams and high confidence self-correcting oneself and others. 
• Possess “forward thinking” ability. 
• Demonstrate a strong commitment to customer service. 
• Must be able to work independently with minimal supervision and able to seek out help when needed. 
• Highly flexible and adaptable and still able to meet deadlines, work under pressure, and prioritize multiple projects. 
• Willing to travel and work flexible and extended hours. 
• Previous experience in in-flight, training, and customer services, a definite asset. 
• Bachelor of Education or other related discipline or equivalent professional experience, a definite asset

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package