All jobs within 50 km around Mississauga in Customer Service

First Nations/Metis/Inuit – Customer Experience Associate
 

Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.
 
While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person:
 
Indigenous peoples include  First Nation, Métis and Inuit people. Only Indigenous peoples who come from Canada should identify themselves as belonging to this designated group
 

What your role will be…

At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers
   

What we're offering...

• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, and Metis Scotiabankers and their allies when joining our Indigenous Employee Resource Group.
• A competitive compensation and benefits package which include:
  • $10,000 annually dedicated to your well being
  • Traditional Indigenous Practices Leave
  • Indigenous Employee Mentoring Program
• An organization committed to making a difference in our communities
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• You'll receive clear, transparent criteria to progress in your career

What your role will be…

At Scotiabank we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At Scotiabank – you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers
   

What we're offering...

• The opportunity to join our diverse and inclusive organization and connect with other First Nations, Inuit, and Metis Scotiabankers and their allies when joining our Indigenous Employee Resource Group.
• A competitive compensation and benefits package which include:
  • $10,000 annually dedicated to your well being
  • Traditional Indigenous Practices Leave
  • Indigenous Employee Mentoring Program
• An organization committed to making a difference in our communities
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
• You'll receive clear, transparent criteria to progress in your career

Overview

Requirements:

Languages: Candidates must have knowledge of the English Language
Education: Candidates need standard educational qualifications such as a Secondary (high) school graduation certificate
Experience: Candidates should have experience of 1 to less than 2 years
Computer and technology knowledge: MS Excel, MS Windows, MS Word, MS Office, Mac OS, Social Media, Electronic mail, and Information technology

Location: North York, ON

Physical Requirements:

• The candidates should be attentive to detail and capable of working efficiently in a fast-paced environment
• The candidates should be able to handle repetitive tasks efficiently while maintaining attention to detail

Other Requirements:

• The candidates should be punctual and show initiative in their tasks
• The candidates should be flexible, organized, and demonstrate the ability to multitask effectively
• The candidates should be quick learners, adaptable in their approach to work

Candidate Status:

• Canadian citizens and permanent or temporary foreign workers of Canada are eligible for this position
• International Candidates who don’t have a valid Canadian work permit also can apply

Responsibilities:

• The candidates should be able to answer written and oral inquiries promptly and accurately and provide information to customers effectively
• The candidates should be able to assist in the preparation of brochures, reports, newsletters, and other materials as needed and explain the type and cost of services offered clearly and comprehensively
• The candidates should be able to arrange billing for services rendered to clients and consult with clients after a sale to offer ongoing support and assistance
• The candidates should be able to order office supplies, maintain inventory levels as required, and address clients’ inquiries providing necessary information

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply directly to the employer (along with your Resume) through the below-mentioned details

By email
[email protected]

Requirements:

Languages: Candidates must have knowledge of the English Language
Asset languages: Candidates must have knowledge of the Mandarin and Cantonese Language
Education: Candidates need standard educational qualifications such as a College/CEGEP
Experience: Candidates need experience of 1 year to less than 2 years

Location: North York, ON

Benefits:

• The employees get health care plan

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

Be prepared for the screening questions

• Are you currently legally able to work in Canada?

Position Summary...

To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers. 
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes. 
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.         
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.           
7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.  

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

141 Damascus Rd, Bedford, NS B4A 0C2, Canada

Position Summary...

To pick and pack online grocery delivery orders ensuring a high quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction.

What you'll do...

1. Efficiently picks and assembles orders from various temperature areas with great care and quality in mind to achieve “On Time” delivery to customers. 
2. Packs orders with attention to detail including distinguishing between similar named products, exact quantity, correct product codes. 
3. Ensures that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
4. Correctly documents and labels all orders correctly through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.         
5. Optimizes tote fill by packing orders in a space efficient manner while still ensuring product quality standards are maintained.
6. Balances fulfillment responsibilities with customer interaction and offering service including supporting issues to resolution.           
7. Ensures strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing; Operates material handling equipment in a safe and responsible manner and ensuring that all safety pre-inspection checks are completed before use; Exhibits behaviors that support the organization’s mission and core values.
8. Participates in continuous improvement initiatives by suggesting changes including but not limited to operational procedures, productivity standards and efficiencies, customer satisfaction, safety, working conditions and quality standards; Demonstrates flexibility in completing /adjusting to work assignments based on customer requests and meeting daily delivery schedules.  

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

141 Damascus Rd, Bedford, NS B4A 0C2, Canada

This position is an entry-level sales position responsible for retaining and growing UPS’s Small Package business. The employee performs primary responsibilities including sales calls to address customer needs, selling additional products and services, and following up on leads.

This position builds relationships with key decision makers and serves as a customer advocate. The employee researches the competitive environment and uses product knowledge to generate solutions that meet customer’s needs and business objectives. This position performs pre-call duties including use of automated sales tools to perform research into customers’ businesses and account information to develop appropriate selling and pricing strategies. The employee makes outbound cold calls to meet monthly sales targets. This position creates contacts (e.g., cold calls, etc.), monitors contractual compliance, and answers customer questions.

Selected candidate must be flexible to work in the time zone based on the territory assigned. It also requires successful completion of the UPS Sales Academy, which is a comprehensive training program that will be delivered via a virtual format. This position will be primarily remote; the successful candidate may be required to work from a UPS building if requested, as needed.

As positions become available, the intended career path is transition into an Inside Sales Representative, followed by an Account Executive role.

Responsibilities:

• Responds to and resolves customer inquiries, complaints, and issues.
• Coordinates opportunities and strategies with other team members.
• Maintains knowledge of UPS products and services to develop appropriate sales solutions.
• Reviews customer shipping practices to ensure contractual compliance.
• Determines customer discounts and writes new contracts.
• Educates customers on UPS’s service channels to expedite problem resolution.
• Provides compelling value proposals to potential and existing customers.

Qualifications:

Experience using Microsoft Office products or equivalent software

• Bachelor's Degree or International equivalent - Preferred
• UPS and/or business-to-business or business-to-consumer sales experience - Preferred
• Location:

Salary: $___/H

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.