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Service Centre Representative Full-time Job

City Of Ottawa

Customer Service   Ottawa
Job Details

"Applications received may be used to staff current and on-going requirements for up to 6 months"

JOB SUMMARY

You are the first point of contact for all inquiries relating to Human Resources and Payroll, Pensions, and Benefits for City of Ottawa employees. Your responsibilities include using a broad base of knowledge and strong communication skills to provide effective front-line support, guidance, and expertise to employees on related policies, procedures, and practices. You efficiently handle a variety of inquiries, transactions, and issues relating to HR, Payroll, Pensions, and Benefits programs and processes.

Your role involves interpreting and applying HR, payroll, pension, and benefit policies accurately, while exercising good judgment and discretion in your interactions. You also provide support, troubleshooting and problem resolution to users of self-service tools.

Additionally, you are responsible for maintaining the integrity of data in various secure systems, such as the OMERS Pension Plan's site and insurance carrier's site, Canada Life, as well as updating and auditing master data in SAP, in response to employee and manager requests.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Business or related field

Minimum of 3 years of related experience in a variety of Payroll and/or HR functional areas with an emphasis on front end client service

CERTIFICATIONS AND LICENCES

Related Accounting, Finance, Payroll and/or Human Resources certification is preferred

KNOWLEDGE

  • Customer service principles
  • The City of Ottawa’s departments, internal operational and administrative procedures, relevant contacts, collective agreements and services
  • Working knowledge of Payroll and HR policies, processes and procedures
  • Microsoft Office Suite and other corporate standard software as required
  • Intermediate knowledge of SAP
  • Legislation - Canada Revenue Agency, ESA, CLC, Pension and Benefits Standards Act, Ontario Pension and Benefits Act, MFIPPA, WSIB
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

  • Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
  • Demonstrated knowledge of SAP operation with a HR/Payroll services environment
  • Apply collective agreements provisions as they relate to employee transactions
  • Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
  • Strict attention to detail and accuracy in the maintenance of records: ability to produce spreadsheets and statistical reports
  • Communication skills with all levels of employees, management and the general public
  • Work independently and within a team to develop innovative solutions
  • Communicate effectively on complex issues
  • Superior client service skills including patient and tactful with clients and other staff
  • Highly organized/reliable and flexible
  • Integrity, tact, discretion and good judgment in maintaining confidential information
  • Takes initiative
  • Creative/innovative
  • Thorough
  • Team player
  • Resourceful
  • Able to handle multiple tasks and work independently with minimum supervision under tight deadlines

WHAT YOU NEED TO KNOW

  • Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

Service Centre Representative

City Of Ottawa
Ottawa - 21.1km
  Customer Service Full-time
  35.26  -  41.26
"Applications received may be used to staff current and on-going requirements for up to 6 months" JOB SUMMARY You are the first point of contact for all inquiries relating to Human...
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Mar 7th, 2024 at 09:38

Customer Service Agent Full-time Job

City Of Ottawa

Customer Service   Ottawa
Job Details

Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list in order of seniority. This list will be used to staff current and ongoing requirements until 30/06/2024.

JOB SUMMARY

The mandate of ServiceOttawa is to achieve better outcomes for Ottawa residents and businesses when they access City services, by providing a consistent and positive client experience across multiple channels with a focus on Service Excellence. The Counter Services team responds to community needs through the provision of optimum client service delivery employing a centralized one-stop approach. Counter Services consists of seven Client Services Centres and three Provincial Offences offices, which offer a variety of services such as pet registrations, marriage ceremonies, payment intake, parking permits and provincial court services to name a few. Counter Services staff process over 250,000 transactions and handle over $190 million in revenue per year for the City. 

You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part of a team of agents, delivered through a ServiceOttawa Centre; ensuring service continuity in responding to inquiries and urgent requests from the public, elected officials, internal staff, and other government agencies through a variety of platforms, primarily by in-person and including electronic/web, email and phone in the most efficient and professional manner possible, minimizing referrals and transfers to other subject matter experts, where possible, and ensuring follow up where required. Work is performed in accordance with corporate/departmental/branch policies, procedures, standards and guidelines, as well as any applicable legislation/regulations, and in meeting performance and quality assurance standards.

You are also responsible for determining the course of action for parking ticket resolution in accordance with the First Attendance Facility policy/procedures, and service standards set within the Branch.  

EDUCATION AND EXPERIENCE

Completion of Grade 12

Post-secondary education and/or training related to Customer Service is an asset

Minimum of 3 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically in a multi-service environment, such as a in call centre and/or a counter service operations 

KNOWLEDGE

  • Knowledge of customer service delivery mechanisms, practices and strategies to resolving customer related complaints
  • Computer literacy in MS Office Suite, internet/intranet and job specific programs such as ICON, IP360, Dynamics, Liberty Recording System, LAGAN, Knowledge BASE, Ottawa.ca, MAP, ITX, VTAX, H2O, ACTIVENet, PRESTO, SAP, VSTATS etc.
  • Knowledge of provincial legislation & regulations, corporate policies & procedures along with the ability to apply and interpret these provisions
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Knowledge of City of Ottawa organizational structure, services and personnel is an asset

COMPETENCIES, SKILLS AND ABILITIES

  • Strong interpersonal and communication skills combined with excellent customer service skills especially during busy periods, stressful situations or emergencies
  • Communicate effectively and tactfully with municipal staff, elected officials and members of the general public by telephone and in-person
  • Strong writing skills and ability to compose professional, clear and concise responses to written inquiries
  • Organize, multi-task and prioritize work
  • Exercise sound judgment and discretion in decision making to selecting/suggesting a course of action within a list of possible alternatives, particularly after-hours, to minimize risk to the corporation and maximize public safety
  • Work independently and in a team setting
  • Possess an excellent attendance record 
  • Punctual, reliable and dependable
  • Flexible and adaptable to deal with varying situations
  • Strong listening/comprehension skills
  • Strong organizational skills

WHAT YOU NEED TO KNOW

  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.       
  • Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • Driver’s License Requirement:  This position requires the successful candidate to use their own transportation.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

Customer Service Agent

City Of Ottawa
Ottawa - 21.1km
  Customer Service Full-time
  61,663.42  -  72,157.54
Successful applicants meeting the employer’s qualification standard will be placed on an eligibility list in order of seniority. This list will be used to staff current and ongoing...
Learn More
Feb 13th, 2024 at 12:26

Bilingual Customer Service Representative (Eng/Fre) Full-time Job

BGIS

Customer Service   Ottawa
Job Details

SUMMARY

As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. 

 

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

  • Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
  • Greet customers warmly and make every customer feel like they are our number one client
  • Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
  • Place, follow up and close work/supply orders according to established procedures
  • Keep accurate records of discussions or correspondence with customers
  • Prepare service reports by collecting and analyzing customer information
  • Build and maintain relationships with new and existing accounts
  • Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
  • Provide general administrative and reception backup support
  • Work as a team player with fellow staff members to optimize productivity
  • Represent the company and what we stand for
  • Other duties as assigned

KNOWLEDGE & SKILLS

  • Demonstrated customer service skills
  • Bilingual - English and French a must
  • Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
  • Professional, courteous, approachable manner with a "can-do" attitude
  • Good computer/data entry skills and knowledge of Microsoft Office Software 
  • Ability to work in a fast paced environment to accomplish multiple goals
  • Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
  • Self-disciplined and accountable with strong interpersonal skills
  • Ability to work independently and as a team
  • Ability to multi-task, prioritize work effectively and meet multiple deadlines
  • Effective attention to detail and a high degree of accuracy
  • Demonstrated ability to deal with change, make decisions and implement creative solutions
  • Post-secondary education in a related field or commensurate work experience 
  • Past customer service and/or sales experience is preferred

BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Bilingual Customer Service Representative (Eng/Fre)

BGIS
Ottawa - 21.1km
  Customer Service Full-time
SUMMARY As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests...
Learn More
Feb 10th, 2024 at 18:28

Officer, Network Communications & Impact Assessment Full-time Job

Canadapost

Customer Service   Ottawa
Job Details

Job Description

 

Provides specific impact analysis related to services for major functional groups and for Canada Post’s external customers.  Provide clear, comprehensive, up-to-date and easily accessible information related to Canada Post products, services, initiatives, programs and activities, and other required information to support the functional community and in order to assist them in responding to customers.  
 

Job Responsibilities

 

Below are the main job requirements and responsibilities for the Officer, Network Communications & Impact Assessment.

 

1.    Represent the team in the development of products and initiatives/ processes.  Monitor change requests/assessments to confirm all needs have been met. Suggest amendments to change requests if necessary and implement requests on behalf of the function.

 

2.    Review all retail, sales, customer service, and media relations communications to ensure accuracy and impact to customer service. Coordinate and maintain the online contents on various sites/systems as new or more accurate information is acquired.  Assess the end user’s need for new and updated information and schedule updates.  Compile statistics, analyse and disseminate the result to upper management.  Analyse system use and identify KM portal requirements. Recommend enhancements where needed.

 

3.    Deal with software-related problems and intranet system (i.e. Service Zone, TeamSite CMS) by describing “anomalies” to internal and external contacts, log IT incident tickets and service request tickets, participate in ongoing assessments and improvements within TeamSite by providing input to ensure development and/or enhancements respond to front line employee’s needs.

 

4.    Assess need for and create new SIDs (Service Information Documents), information sources, or revise existing documents (impact assessment and communications) in order to provide timely and accurate information to the functional group on matters related to Corporate processes, new activities or procedural changes. 

 

5.    Assist in the development and ongoing maintenance of online portal.  Monitors the portal to identify documents that need updating.  Make necessary changes and forwards document for review to appropriate area responsible for content. Write and translate where needed, messages to announce an operational impact or change that requires immediate attention; that may increase call volumes in the call centers.
 

Job Responsibilities (continued)

 

6.    Respond to enquiries from functional groups such as Change Management, Configuration Management, Products and Services, Contact Centres, H.O. & Regional Customer Relations as well as Retail & Operations. Lead groups of individuals with expertise in specific areas of Customer Service and Process when required to co-ordinate the implementation of a new product, service or web page. Research existing documents and/or consult with interested parties and obtain agreement as to how issues will be handled. Communicate responses in a written format.

 

7.    Coordinate and release timely distribution of informational material to the function to ensure employees have access to documentation that customers/ employees may have received. Maintain and publish online (HTML, CSS, JavaScript) all content to Service Zone. Manage all content for Service Zones within the Teamsite / Knowledge Management structure using Metadata and Taxonomy (DCR = Document Control Record

 

8.    Respond to enquiries from Customer Service operational groups (CRN, CSN, NPC, Claims, CMG) as well as from other functional groups within the Corporation. Research existing documents (SID, FAQs, etc), databases (Postal Guide, Corporate Manual System, etc), investigate by contacting Product Managers, Process Owners and/or Subject Matter Expert’s (SME) to resolve the issue/enquiry.

 

9.    Co-ordinate and maintain all content within KM. Manage all Expiry and Link Checker reports on a daily basis to ensure content is available, accurate and up to date.

 

10.     Meet with clients to discuss their teams needs when creating/designing new web pages that will facilitate the end users in locating the required material to respond to external customers enquiries.
 

 

Qualifications

 

Education


•    Completion of secondary school according to provincial standards or equivalent (GED) is required AND


•    Completion of post-secondary (College/University) course(s) in a related field.

 

 

Experience


•    2-5 years of related work experience is required.

 

 

Other Candidate Requirements


•    Enrollment in specific designation and or certifications programs may be required for certain positions.


•    Excellent writing, editing and review skills in both English and French


•    Excellent knowledge of HTML coding for internet publishing


•    Excellent knowledge of Knowledge Management and Taxonomy within Teamsite – CC Professional


•    Some knowledge of Java Script, Cascading Style Sheets for internet publishing


•    Experience in Customer Service


•    Knowledge and experience in Software programs such as:

  • Teamsite – CC Professional
  • Adobe Dreamweaver
  • Adobe Photoshop
  • Adobe Acrobat Pro
  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Office Access
  • Microsoft Excel

 

Language Requirement: Bilingual Imperative (BBBB)

Officer, Network Communications & Impact Assessment

Canadapost
Ottawa - 21.1km
  Customer Service Full-time
Job Description   Provides specific impact analysis related to services for major functional groups and for Canada Post’s external customers.  Provide clear, comprehensive, up-to-d...
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Jan 19th, 2024 at 07:18

Customer Experience Associate - Gatineau, QC - 30 hrs/week Full-time Job

Scotiabank

Customer Service   Gatineau
Job Details

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

 

  • Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
  • Processing day to day transactions
  • Nurturing rich, long-standing relationships
  • Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs


Is this role right for you?  In this role you will:

 

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers’ needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Demonstrate an eagerness to learn and determination to succeed


Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

 

  • Have proven customer service skills through work or community involvement
  • Are willing to assist in a professional, friendly and efficient manner
  • Are available to work a flexible schedule
  • Are comfortable in simple sales situations
  • Have strong technical skills and the ability to promote digital and self-service banking options to our customers


What’s in it for you?

 

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support your career growth and enhance your skills
  • An organization committed to making a difference in our communities – for you and our customers
  • You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
  • A competitive compensation and benefits package

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Customer Experience Associate - Gatineau, QC - 30 hrs/week

Scotiabank
Gatineau - 26.38km
  Customer Service Full-time
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them...
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May 14th, 2025 at 17:58

Customer Service Representative III Full-time Job

Enbridge Inc.

Customer Service   Gatineau
Job Details

Are you interested in exploring an opportunity at Gazifère? We would love to hear from you - apply today!

 

 

What You Will Do

  • Speak to customers in a high volume, fast paced environment via phone and email.

  • Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers

  • Actively listen and understand customers needs and provide on the spot solutions in an efficient and courteous manner

  • Seize opportunities to upsell service and/or product to customers.

  • Become a product & service expert and understand each customer's needs to provide accurate and practical solutions.

  • Cordially and respectfully resolve complaints and transform them into lessons learned.

  • Perform related administrative tasks, as the need arises

 

 

Who You Are

You will have the following:

  • High school diploma and previous work experience in a customer service role (in a call centre environment would be an asset);

  • Bilingual, the person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English(speaking, reading, writing) is also required.

  • Professional customer service skills with a strong phone presence paired with a solutions attitude, helping nature, and passion for the customer and customer experience.

  • Excellent listening and interpersonal skills

  • Proven analytical, decision making, and problem solving capabilities

  • Proven organizational skills with the ability to prioritize

  • Computer savvy, comfortable sitting at a desk and working with multiple monitors

  • Digital Literacy and solid understanding of the Microsoft Office Suite and capability to manage different computer systems

  • Strong attention to detail and thorough application of procedures

  • Demonstrated motivation, solid work ethic and willingness to learn

 

 

Working Conditions

35 hours/week; Variable shifts between 7am to 8pm, Monday to Friday.

 

Posting End Date:

May 04, 2025

 

Information For Applicants:

  • Applications can be submitted via our online recruiting system only.
  • We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
  • Final candidates for this position may be required to undergo a security screening, including a criminal records check.

Customer Service Representative III

Enbridge Inc.
Gatineau - 26.38km
  Customer Service Full-time
Are you interested in exploring an opportunity at Gazifère? We would love to hear from you - apply today!     What You Will Do Speak to customers in a high volume, fast paced envir...
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Mar 10th, 2025 at 16:04

Bilingual Customer Service (Eng/Fre) Full-time Job

BGIS

Customer Service   Gatineau
Job Details

The role of the Bilingual Customer Service  (Eng/Fre) will support the ongoing re-occupancy and modified use of common building areas and flow of people in and out of buildings as part of the building operations team.  In this role, the Bilingual Customer Service  rep is an important resource to provide a visible contact point for building occupants, provide information on where to go to access work areas where new queuing procedures are in place, provide additional sanitization of high touch areas like door handles, counters and common area seating, provide observational reporting on effectiveness of physical distancing measures and protocols to the operational team and client to drive continual improvement in new building access procedures.  You will work with a team of professionals delivering property management services.  This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

Location details:

  • 220,000 square feet of fully modernized and renovated space, operates 5 days a week
  • Number of employees vary from building to building
  • Space could include onsite cafeteria, main entrance, multipurpose rooms, event space, games room, lobby areas, onsite fitness centre, customer center and more
  • Locations such as GOC National Capital Region

KEY DUTIES & RESPONSIBILITIES

Client Support

  • Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
  • Responsible for workplace experience in designated lobby and service areas - greeting team members, responding to inquiries and questions, facilitating access to the building and giving access cards .
  • Have in-depth knowledge of the workplace - technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and clearly to team members and guests.
  • Act as an ambassador for the Workplace Experience Program
  • Respond to incoming calls promptly, professionally and courteously.
  • Maintain and distribute program related documentation in support of Experience team onboarding and training.
  • Assist in planning minor events and setting up meeting venues
  • Provide maps of the amenity areas of the location
  • Use operational knowledge of the facility to quickly resolve any issues encountered by team members or guests.
  • Manage security access cards for visitors and contractors.
  • Optionally submit work orders for maintenance (including technology), workspace, or janitorial issues, to ensure prompt response and follow-up for continuous improvement.
  • Ensure occupational health and safety guidelines are adhered to and report any violations or near misses to the manager, client or BGIS partners.

KNOWLEDGE & SKILLS

  • Bilingual Customer Service  (Eng/Fre)  must be Bilingual French (fluent in both written and verbal communication)
  • This role requires the Bilingual Customer Service rep to work on site Monday to Friday (during business hours)
  • College diploma with 1-3 years of job-related experience, ideally in a Corporate or Tourism/Hospitality environment in a concierge, host or reception role
  • High level of people skills - service oriented, customer-focused and a can-do attitude
  • Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion
  • Strong written and verbal communication skills
  • Strong computer skills, including MS Office (Word, Excel, PowerPoint, MS Teams)
  • Self-taught, able to work both independently and in a team
  • Pro-active, approachable, and solution-based
  • Ability to handle multiple priorities and work under pressure
  • Strong organization skills

Licenses and/or Professional Accreditation

  • Clean criminal record check
  • Basic knowledge of health and Safety Legislation and regulatory requirements

Other

Note that BGIS has implemented several safety measures and orientation during the current pandemic designed to educate, coach and protect team members and the general public from COVID-19. 

Bilingual Customer Service (Eng/Fre)

BGIS
Gatineau - 26.38km
  Customer Service Full-time
The role of the Bilingual Customer Service  (Eng/Fre) will support the ongoing re-occupancy and modified use of common building areas and flow of people in and out of buildings as...
Learn More
Jan 28th, 2025 at 14:39

Customer Service Representative Full-time Job

BMO Canada

Customer Service   Gatineau
Job Details

Application Deadline:

11/17/2024

Address:

320 boulevard Saint-Joseph

Job Family Group:

Retail Banking Sales & Service

 

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

    Qualifications:

  • No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills - Basic (in business environment).
  • Organization skills - Basic (in business environment).
  • Collaboration & team skills - Basic (in business environment).

Customer Service Representative

BMO Canada
Gatineau - 26.38km
  Customer Service Full-time
Application Deadline: 11/17/2024 Address: 320 boulevard Saint-Joseph Job Family Group: Retail Banking Sales & Service   Delivers exceptional service to BMO customers and prospe...
Learn More
Nov 4th, 2024 at 17:03

Sales Representative Full-time Job

Scotiabank

Customer Service   Gatineau
Job Details

As a Client Solution Advisor you will be responsible for onboarding customers that have purchased a mortgage through our indirect mortgage salesforce. Your role will be to deepen customer relationships through the sale of banking solutions.

 

Is this role right for you?

 

  • You’re results focused, driven, have strong sales acumen, and love meeting new people
  • You’re willing to work variable hours including weekends and evenings and you’re available to meet customers at times that are convenient for them both in person and virtually
  • Strong interpersonal skills to manage and build solid partnerships both internally and externally
  • You possess and maintain a driver’s license and have access to personal transportation during working hours

 

Do you have the skills that will enable you to succeed in this Mobile Client Solutions Advisor role? We'd love to work with you if:

 

  • You have proven experience excelling in a sales environment (across any industry)
  • You enjoy the challenge of exceeding targets
  • You have effective time management, organization skills and are self driven
  • You’re a relationship builder who is focused on providing a great customer experience and deepening relationships with both new and existing customers

 

What's in it for you?

 

  • Supportive environment with coaches that are inspired to help you exceed your goals
  • Flexible workday options
  • The tools you need to be successful providing customers with advice and product solutions
  • Lucrative compensation package that includes base salary and quarterly compensation, putting you in control of how much you can earn
  • Unique lead generation program, where we provide you pre-approved customer leads to generate your sales from

 

Pursuant to a language needs assessment conducted by Scotiabank, the successful candidate will be required to be able to communicate in English & French because they will serve English-speaking clientele.

Sales Representative

Scotiabank
Gatineau - 26.38km
  Customer Service Full-time
As a Client Solution Advisor you will be responsible for onboarding customers that have purchased a mortgage through our indirect mortgage salesforce. Your role will be to deepen c...
Learn More
Jun 4th, 2024 at 15:13

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