38 Jobs Found
Senior Telecommunications & Contact Centre Support Analyst Full-time Job
Marketing & Communication TorontoJob Details
The Role
The Senior Telecommunications & Contact Centre Support Analyst is responsible for ensuring the ongoing 24/7 operations of Voice System, Contact Centre, Digital Signage, Back Office Call Recording Platforms, Fax over IP solution and Readerboard/Wallboard solution for Contact Centre by providing the most effective service. Duties include: monitoring systems, providing timely responses to queries and alarms and working with vendors to effectively support the Tangerine production environment and proactively make recommendations for system enhancements and performance. This role has responsibility to ensure that systems and applications are compliant according to Tangerine compliance and address all security vulnerabilities. This role also creates and maintains documentation for call flows for back-office Voice System, procedures, systems configuration and all communication line details. This position will report directly to the Senior Manager, Telecommunications and Contact Centre Solutions.
Some of the Key Accountabilities include:
- Administer and respond to inquiries on: AudioCodes Session Board Controller and Media pack; Skype for Business Enterprise Voice; Microsoft Teams Voice; Call recording Platforms (AudioCodes SmartTap and ASC); Poly meeting rooms solution for audio and video conferencing; Fax over IP solution; PRIs, SIP trunks, Toll-free Numbers and DIDs; Digital Signage solution; Readerboard/Wallboard solution for contact centre & Contact centre phones deployment and troubleshooting (Poly VVX)
- Good experience with Genesys Contact Centre platform (IVR, Inbound, Outbound, Reporting, e-Services, Dialer, Call recording and Logs Analysis)
- Assist the contact center team on Genesys platform (pure connect on premises and cloud)
- Good experience with Microsoft Teams
- Administer and Document Skype for Business Enterprise Voice platform and Response Groups
- Administer, configure and document Skype call recording and Teams call recording platforms
- Administer, configure, upgrade, document and maintain Fax over IP solution
- Document and maintain Digital Signage and Contact Center Readerboard solution
- Responsible for maintaining ongoing security patches for all supported systems ensuring on-time resolution of vulnerabilities according to Tangerine compliance
- Ensure systems are being backed up and validate if errors occur, ensure timely response for resolution
- Create and maintain telecommunication procedures, checklists and documentation. Ensure workflows and voice communication line detailed information is current
- Provide timely response to queries, Helpdesk tickets/requests and reports/escalates issues relating to the Telecommunications infrastructure
- Prepare, evaluate or facilitate training to general and technical staff on Telecommunication systems
- Provide support to IT Development initiatives in matters relating to Telecommunications
- Maintain vendor relationships to effectively support our environments and proactively makes recommendations for systems enhancements and performance
- Assist in the planning and implementation stages of relevant Telecommunication projects
- Executive support for Tangerine departments in their individual communication events when required
- Manage Telecommunication system performance, capacities and utilization through planning monitoring and tuning
- Maintain and Monitor SIP Trunk and PRI circuits
- Configure, Upgrade, Document, Maintain and manage Audiocodes and SBC/MP gateways
- Deploy, support and prepare documentation for Poly meeting room solution
- Should be able to work on site at least 3 days per week
What You Will Bring to Succeed:
- University or College Degree in Computer/Electrical Engineering or related subject
- Minimum 5 years of work experience with Telecommunications, Telephony and Contact Centre systems
- Experience with the Genesys Contact Centre Platform
- Well-versed with Audio Codes Gateway/Session Boarder Controller and Media Packs
- Experienced with Poly Real Presence, Poly VVX phones, Poly RealConnect
- Planning and configuration of Skype for Business phones experience
- Configure, deploy and manage MS Teams devices experience
- MS Teams Telephony experience
- Voice call recording and call routing, Digital Signage and Content display experience
- Networking and VOIP technologies, Hands-on experience with SIP solutions experience
- Migration experience from Skype to Teams is nice to have
Senior Telecommunications & Contact Centre Support Analyst
Tangerine Canada
Toronto - 44.51kmMarketing & Communication Full-time
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Sr. Sales Leader - Growth Driver, Industrial Water Treatment (Toronto) Full-time Job
BC Childrens Hospital Foundation
Marketing & Communication Casa LomaJob Details
When you join the ChemTreat team and the broader Veralto network, you’ll have the chance to shape the future of our planet and the future of your career. You’ll have opportunities to build new skills and invest in your development, all while doing meaningful work that makes an everyday impact on the world’s vital water resources.
We offer:
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Company Vehicle, Cell phone, & Credit Card
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Tuition reimbursement to grow your career
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Family benefits like adoption Reimbursement, 8-weeks paid parental leave
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Unlimited, trackless paid time off allowing for flexible schedules & work-life balance
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Health benefits
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401(k)
Reporting to the Director, Northeast, the Sr. Sales Leader - Growth Driver is responsible for Acquiring new customers through the identification, prioritization, strategic analysis, and sales plan development/execution by using existing knowledge and background in technical water treatment, including experience with water treatment systems (boilers, cooling towers, ROs, clarifiers, raw water and waste water) and working closely with Technical Staff and Account Managers to develop growth strategies.
This position is part of the Field Sales team located in the Toronto area and will be on-site.
In this role, a typical day will look like:
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Prospect and cold call generation of new customers
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Create and present effective proposals to prospective customers
Communicate the ChemTreat value proposition to prospects
Help transition new business to the account management team when applicable
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Entertain potential customers
The essential requirements of the job include:
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Excellent verbal and written communication skills
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Microsoft Office (Word, Excel and PowerPoint) or equivalent skills
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Industry knowledge specific to water treatment
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Bachelors of Science; Engineering or technical degree preferred
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7+ years of successful water treatment related experience
ChemTreat is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
Sr. Sales Leader - Growth Driver, Industrial Water Treatment (Toronto)
BC Childrens Hospital Foundation
Casa Loma - 46.76kmMarketing & Communication Full-time
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