As a Customer Service Representative, you will be the first contact at our front counters throughout our attractions, recreation and leisure centres. You will provide Excellent Customer Service to patrons while sharing information on products and services. You will be supporting the operation of the facility with efficiency and courtesy. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

What will you do?

• Provide detailed information about the facility, programs, products, and services to patrons both in person and over the phone
• Interact with various members of the public and community groups, including persons with disabilities, youth, seniors, etc.
• Promote health and wellness through the sale of special products, services, and memberships
• Collect facility admission fees, handle cash, and prepare daily deposits
• Support facility operations by controlling and directing admission to various areas of the facility
• Perform administrative duties such as word processing, data entry, and generating inventory reports
• Provide First Aid, CPR, and emergency evacuation support as needed
• Perform other related duties as required

Qualifications

• Completed Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college

Assets:

• 6 months experience in a customer service or sales role
• 6 months of cash handling experience
• Experience with recreation or attraction related registration and booking software (such as Intelli)
• Ability to converse in a second language

Skills required for success:

• Excellent customer service, effectively and courteously dealing with the public and staff alike
• Proven experience in conflict resolution
• Proficiency with a variety of related computer software programs including Google Applications
• Demonstrated ability to understand and execute oral and written instructions and information
• Demonstrated ability to respond to emergency situations, including performing first aid treatment
• Effective organizational, time management, and prioritization skills
• Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) 
• Embracing a culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested

Conditions of Employment:

• Valid Standard First Aid, CPR level C and AED certifications are requirements of this position
• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position and 1 permanent part-time position

Hours of work: 40 hours per week (full-time) or 30 hours per week (part-time)

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

Salary: $21.906 - $27.069 (Hourly)

Recruitment Consultant: DS/JR

Classification Title: Rec Facility Attendant I-8hrs
Posting Date: Aug 12, 2024
Closing Date: Aug 19, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time and Part-time
Union: CSU 52
Department: Community Services
Work Location(s): Various Locations Edmonton (City Wide)

What makes this position unique? The opportunity to contribute and apply your high level of organization, attention to detail, and adaptability in a forward-thinking business unit. If the chance to launch your career as a Clerk II in a fast paced, team environment appeals to you, read on to find out more!

What will you do?

• Create and manage Google spreadsheets of data and develop this data into graphics used for reports and presentations
• Review and process invoices, prepare cheque requisitions, and create purchase orders
• Review and process tickets
• Serve as a front-line point of contact to internal inquiries
• Prepare letters, invitations, mailouts and promotional materials
• Coordinate meeting logistics and staff training requirements
• Other related duties as required

Qualifications

• Completion of the 12th grade of school including business subjects related to word and information processing OR completion of an appropriate certificate program from an approved business school
• Two years of diversified word and information processing experience

Skills required for success:

• Ability to maintain accurate records and prepare comprehensive, audience-driven reports
• Ability to prioritize work within a high-volume, multi-project environment
• Demonstrated ability to assist in the instruction of less experience staff
• Excellent customer service skills
• Proficiency in Google Workspace (Docs and Sheets)
• Adaptability to the introduction of new tracking software (SAP, CRM, etc) 
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) 
  
• Embracing a culture of equity, diversity, reconciliation and inclusion
  

Conditions of Employment:

• Hire is dependent upon a Criminal Record Check satisfactory to the City of Edmonton 
• Applicants may be tested

Work Environment:

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

Up to 2 temporary full time positions for up to 8 months

Hours of Work: 40 hours per week, Monday - Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program

Salary Range:  $23.787 - $29.534 (Hourly) 

Talent Acquisition Consultant: JP/JR

Classification Title: Clerk II - 8 Hours
Posting Date: Aug 12, 2024
Closing Date: Aug 26, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 2 - Temporary Full-time
Union: CSU 52
Department: Community Services
Work Location(s): Versa Building, Suite 200, 9304 - 41 Ave Edmonton T6E 6G8

The City of Edmonton is currently recruiting energetic and responsible individuals to ensure the safety of facility patrons and staff at our recreational facilities. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

What will you do?

• Lifeguard, safeguard and supervise customers using the facility
• React to emergent situations and perform first aid as needed
• Prepare and submit administrative reports
• Check and regulate chemical feed equipment
• Take and record water test results
• Direct and perform maintenance duties
• Provide quality customer service to facility patrons
• Perform other related duties as required

Qualifications

• Minimum of 18 years of age
• Completion of High School Diploma or GED
• Possession of Current: Lifesaving Society National Lifeguard Award (NL), and Aquatic Emergency Care Award (AEC) or Government of Alberta workplace approved Standard First Aid & CPR-C

Assets:

• Possession of current Swimming Pool Operators Certificate, Level I - A.A.R.F.P.
• Experience with pool mechanical systems

Skills required for success:

• Skills and knowledge to complete fitness skills assessment as outlined in the award guide
• The ability to focus with full attention for long periods of time and be fit to respond to emergencies at any moment
• Knowledge of principles, practices and techniques for water safety, lifesaving activities and first aid
• Knowledge of technical aspects of operating an aquatic facility
• Knowledge of public and occupational health guidelines related to the operation of an aquatic facility
• Demonstrated effective written and verbal communication skills
• Excellent communication, customer service, organization, time management and prioritization skills required
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) 
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
• Evening and weekend availability is required
• All certifications must be kept current according to the certification organization standards

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 40 temporary, ongoing part-time positions

Hours of work: Up to 30 hours per week. Facilities are open for up to 17 hours a day and 7 days a week

Salary: $23.885 - $32.036 (Hourly)

Recruitment Consultant: DS/JR

Classification Title: Lifeguard
Posting Date: Aug 07, 2024
Closing Date: Aug 21, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 40 - Temporary Part-time
Union: CUPE Local 30
Department: Community Services
Work Location(s): Various Locations Edmonton (City Wide)

At the City of Edmonton - Parks & Roads Services, the long-term success of serving our citizens is implemented by the actions of exceptional leaders who exemplify our Cultural Commitments of being Safe, Helpful, Accountable, Integrated, and Excellent. As a leader in our branch, your role will be to inspire and cultivate our vision and cultural commitments while championing continuous improvement in your area of responsibility. 

What will you do?

This Laborer II / Truck Driver III dual-class position will give you the variety you desire in your work. During the summer season (approximately April to October), you will work as a Laborer II and will:

• Carry out a variety of semi-skilled manual tasks related to roadway maintenance such as raking asphalt, placement of brick on walkways/sidewalks/crosswalks, and applying tack coat to patch sidewalks
• Perform manual sidewalk cleaning, sweep sand from center medians, load trucks, and complete other general laborer duties as operationally required
• Maintain and operate basic tools and equipment such as pumps, tampers, jackhammers, screeds, small rollers, hammers, and power saws
• Physically capable of completing laboring tasks ie: lift and carry 50lbs, etc
• Perform other related duties as required
• Ensure all work is to be performed in accordance with the Branch's Occupational Health & Safety Program and Enviso - Environmental Management System (ISO 14001)

During the winter season (approximately October to April), you will work as a Truck Driver III and will:

• Operate a tandem or single axle truck mounted with a sand spreader, front mount or underbody plow, engaged in plowing/sanding and application of de-icing material for Snow and Ice Control
• Load and unload materials
• Perform routine maintenance duties, such as cleaning the truck and worksite and performing routine maintenance of vehicles and equipment
• Be aware of obstacles adjacent to the road to avoid damage to Public Property when operating the plow Inform the lead hand of any on-the-road issues with equipment or observed accident or property damage
• General labor including but not limited to manual sidewalk cleaning, sanding, snow shoveling, pothole repairs, manually spreading sand on icy areas, and other snow and ice-related duties
• Ensure all work is to be performed in accordance with the Branch's Occupational Health & Safety Program and Enviso - Environmental Management System (ISO 14001)
• Perform box off / on duties on trucks when required
• Change blades or plow attachments

Qualifications

• Completion of the tenth (10th) school grade
• Minimum of 1-year experience or training in roadway maintenance and operation of vehicles assigned to the position
• Minimum of 1 year laborer experience

Skills required for success:

• Knowledge of PARS SOPs, hazards, and safety precautions
• Knowledge of the daily maintenance required on equipment and vehicles
• Ability to perform manual laboring duties
• Ability to work in the presence of asphalt, concrete, dust, and noise in inclement weather and adverse traffic conditions
• Ability to keep accurate documentation on daily activity cards
• Demonstrated ability to achieve results in the context of a respectful, inclusive, and service-minded style
• Conduct work in a manner that complies with the requirements set out in the City's Environmental Management System (EMS)
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm) 
• Embracing a culture of equity, diversity, reconciliation, and inclusion

Conditions of Employment:

• Successful candidates will be fit for a respirator, and compliance with the City of Edmonton's Code of Practice for Respiratory Protective Equipment, including medical monitoring, is a requirement of this position
• Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE), such as wearing steel-toed boots, is a requirement for this position
• Ability to work at various locations around the City, including areas that may not be reachable by public transit and satellite locations from trailers that will move throughout the summer season
• Valid Alberta Class 3 driver's license (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position

Hours of Work:  40 hours per week

Salary:

• Laborer II: $31.303 (Hourly); $65,360.660 (Annually)
• Truck Driver III: $32.036 (Hourly); $66,891.170 (Annually)

Talent Acquisition Consultant: AM / SG

Classification Title: Labourer II / Truck Driver III
Posting Date: Aug 07, 2024
Closing Date: Aug. 21, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CUPE Local 30
Department: City Operations
Work Location(s): Traffic Shop (Northeast Yard), 13003 - 56 St Edmonton T5H 2C2

The Edmonton Police Service is seeking one (1) self-motivated, organized professional to provide payroll and benefit services to its membership of approximately 3,500 employees.  The ability to provide excellent customer service is essential!  The successful applicant must be able to work within tight deadlines that add to a high stress area. Responsibilities of this position involve providing assistance in all facets of the Section's functions and include the following:

• Providing end to end processing of all payroll transactions, including inputting, auditing, correcting errors and resolving discrepancies.
• Providing payroll and benefit information and guidance to employees and supervisors in accordance with applicable collective agreements, policies, and legislation.
• Researching, analyzing, and providing solutions to problems.
• Preparing and processing required documentation for job data changes.
• Monitoring and administering employee benefits and premium coverage.
• Assisting with group "sign-ons”.
• Administering employee leave information.
• Performing other related duties as required.

Qualifications

• Completion of the twelfth (12) school grade, plus certification from the National Payroll Institute as a Payroll Compliance Practitioner (PCP) (applicants working towards a PCP designation may be considered), or a certificate in benefits administration or human resources administration from a recognized post-secondary institute or professional association.
• Minimum of three (3) years progressively responsible experience in payroll and/or benefits administration.
• Experience using PeopleSoft, CARM or other similar automated Payroll Information System to deliver payroll, benefits, and/or human resource services.
• Strong analytical and problem-solving abilities.
• Good interpersonal, teamwork and organizational skills.
• Able to provide excellent customer service and remain calm under pressure.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:
40 hours per week, Monday - Friday. Hours of work may be subject to the terms and conditions of a variable hours of work program.
 
Salary Range:
21B, Salary Grade: 014, $28.274 - $35.482 (Hourly), $2,261.90 - $2,838.60 (Bi-Weekly), $59,036.11 - $74,086.42 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
 
General:

• Civic Service Union 52 members are asked to send a copy of their application to the union office.
• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.
  
HR Technician:  VH

Classification Title: Employee Service Centre Representative
Posting Date: Aug 08, 2024
Closing Date: Aug 15, 2024 11:59:00 PM (MST)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): TD Tower, 10088 102 Avenue NW Edmonton T5J 2Z1