Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce

- Lead large-scope projects with site and regional impact

- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

- Manage safety, quality, productivity, and customer delivery promises

- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

- Stand/walk for up to 12 hours during shifts

- Work in an environment where the noise level varies and can be loud

- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

- Continuously climb and descend stairs (applies to sites with stairs)

  Amazon is committed to providing accommodations at all stages through recruitment and employment in accordance with applicable human rights and accommodation legislation. If contacted for an employment opportunity, please advise Human Resources if you require accommodation, including in order to apply for a position.



We are open to hiring candidates to work out of one of the following locations:

Windsor, ON, CAN

BASIC QUALIFICATIONS

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

Amazon wants to be the most customer-centric company in the world.

The Global Lead Development team for the public sector continues to expand! As a Lead Development Representative (LDR), you are an important member of the sales organization, playing a key role in qualifying leads, profiling customers and providing information on sales campaigns that generate the most promising leads.

Working with your international counterparts, the marketing team, account managers and the partner network, the aim is to identify and create qualified opportunities for Canada Public Sector.


Key job responsibilities
Responsibilities:
- Manage incoming leads in a timely manner within a wider geographical area
- Conducting discussions with potential and existing customers by telephone, to identify and qualify opportunities
- Understand customer issues, gather technical requirements and correlate operational value to customer needs
- Engage potential customers and provide them with a vision of the AWS solution portfolio
- Understand existing and developing cloud-related technologies
- Meet monthly qualification targets
- Update and manage customer information in SalesForce.com
- Provide account management team with detailed call notes to ensure opportunity is understood and next steps are clearly defined
Present a high-level technical solution to a variety of audiences, including colleagues, potential customers and AWS customers, relevant to the sector or target market


About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords engineers options to work in the office every day or in a flexible, hybrid work model near one of our Amazon offices. Our hybrid models allow you the freedom to work from home whenever in-office collaboration isn’t necessary.

We are open to hiring candidates to work out of one of the following locations:

Ottawa, ON, CAN | Toronto, ON, CAN

BASIC QUALIFICATIONS

- 1+ years of using a CRM (Customer Relationship Management) tool experience
- Experience in IT sales

PREFERRED QUALIFICATIONS

- Knowledge of existing and developing technologies