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As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

End Date: October 9, 2024 (7 days left to apply)

Job Location

Nepean-Barrhaven Town Centre

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

As an Administrative Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Location(s):  Canada : Ontario : London 

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills
•  

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

As an Administrative Support Assistant, you will be responsible for providing administrative support to one or more Advisors and their teams.  
  
IS THIS ROLE RIGHT FOR YOU
In the role you will:

• Be responsible for onboarding new client relationships through digital account opening and documentation administration 
• Process client requests, account transfers, deposits, withdrawals and payments, requests for tax receipts and account reporting
• Respond to client inquiries and issues in a timely manner and escalating , as required

DO YOU HAVE THE SKILLS
We would love to work with you if you have:

• Experience in the securities industry
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills
•  

WHAT’S IN IT FOR YOU

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Contributes to the overall success of the Online Digital Banking in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.   
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Full Stack developer with 3+  years of progressive experience working in the IT industry in roles like developer and team lead
• Current on industry best practice and secure coding
• Analyze and oversee the team’s development efforts working towards successful code delivery
• Maintain high standards of software quality within the team by establishing good practices and habits
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain different applications
• Design, develop, and unit test applications in accordance with established standards
• Work with Delivery Leads and BSA’s to articulate efforts and compile estimates
• Expert level experience in the following technologies: NodeJS / Javascript / ReactJS
• Deep knowledge of HTML / CSS / SASS (BEM, OOCSS, SMACSS, CSS3 Animations, Semantic HTML)
• Extensive experience in designing and developing enterprise grade software
• Excellent verbal and written communication skills coupled with strong interpersonal and problem-solving skills
• Time management skills with the ability to handle multiple assignments

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements: Hybrid

#LI-Hybrid

Location(s):  Canada : Ontario : Toronto 

The Signals & Communications (S&C) Maintenance Supervisor is responsible for overseeing all S&C signal systems, inspection activities, maintenance and installation programs and employees on an assigned territory.  

Main Responsibilities

Management

·       Lead assigned personnel to ensure signal and communications work is performed with CN’s and the Federal Railroad Administration (FRA) standards, and in conjunction of applicable collective bargaining agreements

·       Direct maintainers, recommend appropriate corrective actions to resolve performance issues, as well as respond and resolve grievances

Safety Compliance

·       Build safety compliance and improves safety results through efficiency testing and safety walkabouts

·       Provide positive and constructive feedback as well as coaching

Capital Projects

·       Plan, implement, and spearhead Capital projects to ensure execution of the plan within CN and FRA standards

Derailments and Disruptions

·       Participate in activities related to derailments and disruptions in service, while working with transportation and mechanical to establish cause and future prevention

Working Conditions

The role requires on having shift work which includes: irregular hours, including nights, weekends, and holidays and a combination of office work and working outdoors in varying weather and environmental conditions. The incumbent must have the ability to lift up to 50 lbs, meet deadlines, interface with senior management and respond to unexpected or emergency situations. This position requires to travel for company business, at times without advance notice.

Requirements

Experience

Signals and Communications

·       Minimum 5-10 years of experience in signals and communications

o   Minimum 2 years of S&C maintainer experience

o   Minimum 2 years prior supervisory experience*

Education/Certification/Designation

·       High School Diploma or General Educational Development (GED)

·       2-year Technical Degree*

·       Bachelor’s Degree in a related field*

*Any designation for these above would be considered as an asset

Competencies

·       Follows safety procedures, information security instructions and ESC principles to lead by example

·       Develops solutions that aligns with customers’ expectations to increase satisfaction

·       Shares timely information within and across functions to get things done effectively

·       Inspires others with impactful communications and adapts well to its audience

·       Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations

·       Deals with pressure and change by staying calm to quickly adapt to changes

Technical Skills/Knowledge

·       Extensive working knowledge of S&C systems infrastructure and related safety appliances, S&C project management, applicable regulatory signal systems, general instructions, railway S&C standards, standard S&C specifications and procedures

·       Good computer skills: Signals & Communications Inspection System (SCIS), SAP and Train Management Dispatch System (TMDS) 

·       Working knowledge of Microsoft Office programs (Excel, Word)

What this role is all about: 

WestJet's Customer Service Agents are responsible for helping our guests have a positive experience getting through the airport and on to the aircraft. You are often the first in-person point of contact for our guests and play a crucial role as a WestJet brand ambassador.

Your expertise is essential in providing a safe and stress-free experience by helping guests check-in, supporting self-serve kiosks, preparing the aircraft for on-time departure, executing successful deplaning and boarding processes, greeting our most recent arrivals, assisting guests with connections, and more!  You are there to help our guests, while creating the experience our guests have come to know and love about WestJet.  

What you will bring to the team: 

• You are a true customer service agent and come with a minimum of two years’ experience in a customer-facing role. 
• You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability. 
• You are a multitasker, comfortable working in a fast-paced, time-sensitive environment, and work well under pressure. 
• You must have the ability to walk long distances, stand for extended periods of time and be able to lift up to 50lbs.
• You are an effective communicator with demonstrated proficiency with computers and recent experience using Windows-based software. 
• Prior experience working in an airline, travel, tourism or hospitality would be considered an asset. 
• Ability to work a flexible work schedule. You will be required to work shift work, as we are a 24/7 operation. 
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.Our training environment has evolved and has become more virtual and self-directed than in the past. This change has resulted in an increase in reading requirements via independent and on-line learning as an integral part of the training program.

Responsibilities:

• Providing a safe and positive airport experience for our guests travelling through our airport.
• Perform guest service tasks such as processing service fees, creating new and/or changing reservations, issuing tickets, support self-serve kiosks, assisting guests with mobility issues, aircraft arrivals and departures.
• Troubleshooting Concerns - Assisting guests with itinerary changes, supporting guests with disrupted flights as well as delayed and damaged baggage. Providing a safe and positive airport experience for our guests travelling through our airports.
• Follow all procedures to safely perform on time (SPOT).
• Ensure and uphold exceptional guest service standards.
• Effectively manage uncomfortable or challenging situations with the public.
• Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
• Must adhere to uniform and appearance standards as prescribed under company policy.
• Other duties as assigned.

Growth and Development: 

At WestJet, we take pride in our team and want to see each and every person reach their full potential. Our Airports department offers many opportunities to grow your career in various operational, support and leadership roles. As each WestJetter's career path is unique, we encourage growth and development conversations with your leader, who will be there to support you on your journey.  

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Posting Close Date: 10/03/2024   (Please note the posting will close at 11:59pm)

Hours: 4 Days on - 4 Days off rotating night and day shift. 

The Shunt Driver is responsible for ensuring proper, safe and timely handling of inbound and outbound trailers within the Terminal Yard. The successful candidate must ensure they maintain a clean work environment with a focus on proper handling techniques and safety.

How You’ll Help

• Move trailers to and from the dock doors.
• Park and organize equipment in the yard.
• Conduct a yard check, which includes recording trailer numbers, refer settings, fuel level, trailer contents or seal numbers. 
• Conduct reefer check including unit number, reefer settings and fuel level. 
• Seal trailers and verify required. 
• Ensure yard is clean and operated in a safe manner. 
• Assist Linehaul and P&D Drivers with locating, positioning and other equipment requirements. 
• Assist on Dock regularly. 
• Moving and handling large and cumbersome freight in a dock environment (50-75 lbs) 
• Operating a Forklift in congested areas. 
• Report any incidents of safety violation or security breaches. 
• Other related duties as may be required. 

Your Skills & Experience: 

• Previous Transportation or operational experience is preferred; at least 1-year experience driving a shunt truck is preferred. 
• Class 1 license preferred but not necessary with applicable experience. 
• Self-motivated. 
• Safety-minded. 
• Communication skills – good. 
• Able to work deadlines in high transactional environment. 
• Ability to champion business needs in a collaborative manner to colleagues. 
• Results focused. 
• English, other languages an asset 
• Able to work with little supervision 

Responsible for overseeing a team of Administrative Coordinators, and supporting the business by looking after the administrative processes for the terminal.

How You’ll Help

• Oversees a team of admin coordinators, setting performance objectives, evaluating performance, hiring and training as required.
• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Mentor and train office staff in procedures and in use of current software
• Arranges coverage for vacations and other absences to ensure deadlines for are met
• Works on administrative projects as required 
• Other related duties as may be required.

Your Skills & Experience: 

• Post secondary education, preferably in business or office administration
• A suitable combination of education and experience may also be considered.
• 3-5 years experience in administration preferably in the transportation industry
• 1-3 years of leadership/supervisory experience
  • Strong leadership skils, including the ability to motivate a team in a high pressure, deadline driving envrionment
  • Strong communication skills, most verbal; some written
  • Computer skills – data entry accuracy; strong knowledge of MS Office products and web based programs; knowledge and/or experience with AS400 a strong asset.
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused

The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting critical lease terms, to accurate payment of rents, to critical reconciliation of landlord billings, to regular review and reporting to providing critical analysis of lease profiles, our services provide tenants maximum leverage and flexibility in leased relationships.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

• Roles within the leasing team,
• On account operational leadership roles in Facility Management Office and Project Management

KEY DUTIES & RESPONSIBILITIES 

Safety Ownership and Regulatory Compliance: 

• Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law. 

Subject Matter Expert 

• Ensures the integrity of the lease administration database (RealLease) through ensuring all property and Landlord information is up to date and accurate 
• Supports the Property Manager in operational issues 
• Advises the Technical Authority (TA) on payments due 
• Monitors and investigates annual budget increases from landlords then requesting the appropriate backup to substantiate the increase 
• Ensures that realty tax payments are fair & equitable 
• Reviews landlord records 
• Performs Certification and Compliance monitoring as per the Lease Agreement 
• Recommends rents to Government 
• Generates recommendations on expenditure concerns as well as on procedures and systems related to BGIS 
• Liaises with the Property Manager on a regular basis 

Reporting and Analytics 

• Reports on Monthly Accounts Payable (AP) deliverables 
• Prepares year-end reconciliations, year-end CPI adjustments, ensure recoveries are accurate and complete 
• Creates reports and performs analysis to make recommendations to stakeholders at all different levels  

Administration, Coordination and Validation 

• Performs overall coordination & support in the areas of lease administration process improvement 
• Administers expenses associated with leased space 
• Identifies & validates rental payments 
• Coordinates monthly rent roll adjustments with the TA 
• Coordinates & monitors Lease Administration Key Performance Indicators (KPIs) (DIAI, CFAI) 
• Other duties as required 

KNOWLEDGE & SKILLS

• University degree or professional certification 
• 3 to 5 years of job-related experience
• Solid understanding of computerized accounting systems, particularly Oracle Financials and proficiency with MS Excel, Word and Outlook.
• Strong interpersonal, communication and presentation skills.
• Ability to work independently as well as on a team.
• Strong analytical and problem solving skills.
• Attention to detail
• Demonstrated ability to work under pressure.
• Strong customer focus
• Ability to read and understand commercial real estate lease agreements
• Ability to process volumes of data requiring strong attention to detail and accuracy
• French/English Bilingualism would be considered an asset

Licenses and/or Professional Accreditation

• Real Property Administrator designation would be considered an asset