All jobs within 50 km around Salaberry-de-Valleyfield in IT & Telecoms

Provide level 2 support to end-users utilizing a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organizations’ Saputo environment.

How You Will Make Contributions That Matter:

• Manage support incidents & work orders in Remedy ticketing service.
• Respect SLA’s in Remedy 
• Be able to perform on demand computer hardware, software installations in Windows 10.  
• Develop and maintain knowledge and technical capability across diverse and dynamic hardware, technologies, platforms and applications
• Participate in the continues service improvement. 

You Are Best Suited for The Role If You Have the Following Qualifications:

• Associate degree or College certification.
• 1-5 years’ experience in technical customer service/remote and deskside support
• Strong written and verbal communication skills
• Experience in troubleshooting hardware and software in large global organization.
• Customer service oriented with superior problem-solving abilities.
• Knowledge of Office 365
• Understand Microsoft Active Directory and network services associated with (TCP-IP, DNS, DHCP, etc.)
• Virtual private network knowledge (VPN).
• Proactive and team oriented.
• ITIL Certification is an asset.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America. 

We support and care for our employees and their families by providing: 

• Competitive salaries 

• A hybrid work environment with the possibility to work from home 2 days a week  

• Advantageous corporate agreements 

• Full range of group insurance benefits 

• Group retirement pension plan with employer contribution 

• Purchase option of company stocks 

• Group RRSP 

• Health and wellness program in the workplace 

• Assistance program for employees and their families 

• Saputo products at a discounted price 

SALARY RANGE: $51,595 to $67,750

Reporting to the IT Senior Manager, the IT Coordinator will be working as an SAP Release Coordinator and will be supporting testing activities.   Working in a dynamic and high pace environment, the IT Coordinator will be part of large-scale SAP implementations, and support sustainment projects, and changes. This role will be responsible for coordinating and ensuring successful SAP Releases from scope identification to production.  They will work in collaboration with Testing, Infrastructure, and Development to ensure deployment outcomes are achieved, while overseeing quality processes to ensure the integrity of Saputo’s production systems. Saputo is looking for someone that is willing to learn, interact with a magnitude of people, work on a variety of activities and grow their career in IT. 

How You Will Make Contributions That Matter:

The IT Coordinator will be responsible for SAP Releases and managing requests to the quality and production systems. This will include status reporting, audit, and governance.  The IT Coordinator will work with all levels of the business and IT and across all stakeholders to instruct and ensure adherence to testing guidelines and oversee inclusion of all requirements.

Key activities include:

• Take ownership of coordinating major, minor releases, and unplanned changes, overseeing the entire release process from scope identification to production.
• Manage and mitigate risks associated with releases, ensuring adherence to schedules and scope.
• Host and lead daily Change Advisory Board (CAB) meetings, fostering open communication and collaboration with multiple cross-functional teams.
• Communicate and report CAB discussions, reviewing and approving changes to Quality and Production systems.
• Facilitate monthly release scope identification meetings with functional teams and leads, collaborating closely with the development team to identify and address potential risks.

• Implement and maintain robust audit controls within Release Management, ensuring compliance with industry standards and internal processes.
• Participate in initiatives for continuous improvement in the release management process.
• Support internal stakeholders, promoting a culture of awareness and adherence to established procedures.
• Supporting the team Test Lead with loading scripts in ALM, and managing minor test cycles including scoping, test coordination and managing to project deadlines.

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelor's Degree in Computer Science, Information Systems or other related field or equivalent work experience.
• Bilingual English/French preferred - not a must.
• Experience with testing in an SAP environment is an asset.
• Strong analytical, organizational and multi-tasking skills, with an ability to independently manage multiple priorities and deadlines.
• Strong communication skills including the ability to articulate the type of change including its risks, progress and status clearly to key stakeholders at all levels of the business.
• Strong inter-personal skills, ability to build relationships with internal teams and external partners.
• Ability to work in a complex, fast paced project environment with interdependencies spanning multiple work-streams, teams, business divisions, geographies, time zones, & languages.
• Quick to learn business and functional systems including SAP system, regulatory compliance, functional modules and business processes.
• Able to coordinate multiple requests and changes.
• Knowledge and experience using ALM, and SAP including Solution Manager is an asset.    
• Knowledge of IT program delivery lifecycle.
• Ability to collaborate at all levels of the Program.
• Demonstrated ability of being a self-starter.
• Willing to work off shift / weekend as required for deployments.
• Intermediate in MS Office (ie Word, PowerPoint, and Excel) and Sharepoint.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

• Competitive salaries
• A hybrid work environment with the possibility to work from home 2 days a week
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

Objective 

The main role of the Payroll Specialist is to support the RMX GMA concrete team in administrative tasks by bringing rigor and organization to the activities of the various departments. Manage the hourly payroll and benefits of unionized employees; ensure daily liaison to transmit employee issues. Perform routine accounting tasks and participate in security initiatives in the market.  

Main responsibilities

Security :

• Serves as a role model for safety, environmental stewardship, leadership, teamwork and continuous improvement to ensure consistency of the company's vision and critical success factors.

Payroll-HR:    

• Responsible for the bi-weekly payroll closing process for hourly employees.
• Handles the hiring of temporary and permanent unionized employees.
• Ensures the processing of terminations/terminations of contracts of temporary unionized employees.
• Maintains personnel records (active workforce reports (absenteeism, overtime).
• Submits requests in SAP for changes, hiring, layoff and termination, for hourly employees.
• Works jointly with the union executive for the application and interpretation of the collective agreement.
• Prepares and monitors CNESST and health insurance files.

Administration:

• Creates purchase requisitions, tracks POs and processes invoices/bills of lading in conjunction with HR.  
• Prepares manual invoices: union release, etc.
• Acts as a replacement for the administrative assistants in accounts payable and training.

Relations with other positions:

• Works closely with plant service representatives including the plant manager, department heads and supervisors
• Collaborates with various departments, such as HR, finance, procurement, etc.

Dimensions: 

• Payroll: bi-monthly production for 100 employees
• Annual production capacity of the plant: 550,000m3 
• Subordinates: 0 employees
• Total number of employees: 125

Qualification profile

Education and work experience

• Professional studies diploma (DEP) in administration and at least five years of professional experience in a similar work environment OR college diploma in administrative techniques and three years of professional experience
• Experience in payroll service required and payroll experience for unionized employees would be a major asset.

Knowledge and skills

• Proficiency in MS Word, Excel, PowerPoint software  
• Knowledge of SAP integrated management software systems would be an asset 
• Sense of organization. 
• Very good interpersonal skills. 
• Expertise in prioritizing and handling multiple requests. 
• Ability to work effectively in a team and with minimal supervision. 
• Ability to take initiative. 
• Bilingualism (French and English) both orally and in writing. 

Job-specific skills:    

• Results orientation
• Interpersonal flexibility
• Organizational flexibility
• Problem Solving
• Timely decision making     
• Customer orientation
• Integrity and trust
• Listen 
• Establish priorities

Thank you for your interest. Only selected candidates will be contacted for an interview. Lafarge is committed to employment equity and encourages applications from women, visible minorities and persons with disabilities.