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Customer Financial Relations Representative

In this role, you are responsible for supporting collections and customer service departments for Wolseley Canada's accounts receivable.

What are the benefits for you:

• Normal opening hours Monday to Friday
• Full benefits with fully Company paid premiums for the basic kit from the first day of employment
• Professional development and training opportunities
• Life, Disability and Wellness Insurance Program
• Retirement savings programs, including an RRSP and a defined contribution pension plan, with an employer contribution of up to 5.25%
• Paid vacation and sick leave, and a day off on your birthday!
• Bonus programs that include annual performance bonuses and a profit sharing plan
• Employee discounts on top brands of plumbing and HVAC/R products
• Tuition reimbursement for employees
• Employee Referral Program
• Reimbursement of safety shoes

What you will do:

• Resolve delinquent accounts by collecting late payments
• Encourage and promote our self-service website: Wolseley Express
• Handle a high volume of inbound calls from customers with billing and payment questions
• Perform, track and document collection activities
• Process and resolve inquiries from customers, branch staff, by telephone or email.
• Investigate and resolve disputes within the parameters of the policy
• Resolve billing issues leading to late payments and promote electronic invoicing.
• Resolve customer discrepancies such as discount chargebacks, term disputes, omitted invoices, unauthorized deductions, and misapplied payments.
• Identify and escalate accounts that require third-party action or legal action.
• Reconciliation of customer accounts, if applicable
• Monitor and manage the “Pending Shipment/Notification Display” screen within the authorized limits.

What you will bring:

• Minimum 3-5 years of credit/collection experience; proven track record of successful collections.
• CCP designation or pursuit of CCP designation is an asset.
• Experience working in a customer service role
• Excellent verbal and written communication and negotiation skills
• Ability to work independently
• Microsoft Office experience preferred (Word, Excel and Outlook).
• Attention to detail and precision
• Ability to exercise judgment
• Effective listening skills
• Excellent organizational, time management and interpersonal skills
   

Each submitted resume is individually reviewed by our team and kept for 24 months in case a great new opportunity that matches your skills and abilities arises.

Please note that this position requires the result of a satisfactory criminal record check. A criminal record under the Criminal Code and/or another federal criminal record does not automatically mean that you will not be eligible for the position.

What you will do

• Coordinate requests related to Finance applications such as Peoplesoft, Hyperion Financial Management, Hyperion planning, ARCS, Concur, Oracle Transportation Management (OTM), and Coupa.
• Support distribution of communication to core business areas of procure to pay (P2P), contract to cash (C2C), acquire to retire (A2R) and record to report (R2R) and manage team Outlook mailbox
• Coordinate with Finance Systems team members to provide reporting to internal and external audit requests.
• Manage JIRA/Service Now dashboard reports to support team meetings
• Data extracts to support internal and external stakeholder’s requirements
• Coordinate with Finance Accounting the submission and execution of Chart of Account requests

What we are looking for

• Creative and courageous, with the ability to manage in an environment of change to help us take bold, strategic moves in this rapidly evolving retail environment 
• Action oriented, and comfortable taking calculated risks to better serve our customers and business 
• Outcome focused thinkers with the ability to analyze and visualize, to ensure continuous improvement of our financial systems across our entire business 
• Collaborative team players who build relationships easily across various stakeholder groups
• Team players who build and develop relationships that effectively anticipate and respond to disruption, while consistently delivering strong performance 

What you will bring

• Minimum 2 years’ experience with Microsoft Office suite, Outlook, Excel, Word, PowerPoint
• Strong written and verbal communication skills
• Exceptional organizational skills and the ability to handle multiple work assignments simultaneously.
• Experience with JIRA, Confluence, and/or Service now would be an asset.
• Experience with JIRA and/or Service now would be an asset.

The Senior Analyst, Finance is a key member of the Specialty Meats Finance team. With a strong professional and technical background, the Senior Analyst, Finance provides analytical and financial skills through monthly financial reporting and variance analysis, is a strong business partner to the plant management team to drive process improvements, and provides compliance to financial policies and procedures. This role has frequent interactions with employees/management at various levels of the business and across multiple manufacturing facilities.
Any AML team member interested in this position is encouraged to apply online by June 29. Applications received after this date are not guaranteed consideration.

A glimpse of the exciting activities you will be responsible for:

• Provide timely and accurate daily and weekly cost reports to the plant management team.
• Provide accurate weekly and monthly forecasts for entire plant results.
• Manage month-end financial activities and interpretation of financial statements.
• Identify cost improvement opportunities and recommend and support potential solutions.
• Play a key role in developing new product costing (from development to launch) and ensuring current product costs reflect the manufacturing process by product.
• Support savings tracking for capital projects.
• Conduct periodic overhead analysis and provide the management team with the information required to make spending decisions.
• Work with the plant team to ensure that financial documents and implementation plans contain the relevant analyses and justifications required to support investments.
• Manage the entire budget process for the plant. Work with functional superiors to ensure the budget proposal is complete, accurate and submitted on time.
• Ensure that accounting policies are aligned with International Financial Reporting Standards (IFRS) and approved company policies.
• Enforce C3 Standard to ensure essential inventory and purchasing procedures are followed and submit quarterly self-assessments.
• Guide and coach non-financial sector managers on control and compliance issues.
• Assemble and categorize documentation and control activity-related documents (proof of delivery, purchase orders, invoices, receiving documents, rental contracts, inventory count documents).
• Support reliability management through tracking and reporting metrics on key performance indicators.
• Manage financial data across multiple platforms including SAP, Power BI and Microsoft Suite

The role of the Payroll Specialist is to provide administrative support to the St. Constant plant, bringing thoroughness and organization in the activities of the various departments. Ensure hourly payroll and benefits management; daily liaison in submitting employee issues. Perform regular accounting tasks and participate in safety initiatives in the market area.  

Key Responsibilities

Safety:

• Acts as a role model in matters of safety, environmental stewardship, leadership, teamwork, and continuous improvement to ensure consistency with the company’s vision and decisive success factors.

Pay-HR:    

• Responsible for the bi-weekly pay closing process for hourly employees.
• Supports the hiring process of temporary and permanent unionized workers.
• Processes the termination of employee/contract of temporary unionized workers.
• Maintains personnel registers (active personnel reports - absenteeism, overtime) and for emergency evacuations, database report for emergency calls and others, time-off journal (vacation, sick leave, etc.).
• Submits requests in SAP for hourly employees’ employment changes, hires, layoffs, and termination.
• Organizes the physical evaluation of new employees.
• Works with union officers in applying and interpreting the collective agreement. Implements all changes to the collective agreement upon renewal.
• Prepares and ensures follow-up of CNESST and health benefits files.

Administration:

• Creates purchase requisitions, follows up on POs and processes invoices/bills of lading related to HR.
• Plans and organizes and United Way (Centraide) fund-raising campaign.
• Prepares manual invoices: union leave, etc. Acts as replacement for Accounts Payables and Training administrative assistants.

Relationships with Others’ Jobs:

• Works closely with the plant’s Service Reps, including the Plant Manager, Managers and Supervisors.
• Work with various departments, such as HR, Finance and Purchasing.

Dimensions: 

• Pay: bimonthly production for 100 employees
• Plant Annual Production Capacity: 550 000m3
• Direct Reports: 0
• Total Number of Employees: 125
   

Qualification Profile

Education s and Work Experience

• High School Diploma (DEP) in Administration, with at least 5 years work experience in a similar work environment OR Professional College Diploma in Administration with 3 years’ experience.
• Payroll experience in a unionized environment a significant asset.

Knowledge and skills

• Good knowledge of MS Word, Excel, PowerPoint  
• Knowledge in enterprise resource planning software (SAP), an asset.
• Excellent organizational skills. 
• Strong interpersonal skills. 
• Expertise in priority and multiple requests management. 
• Efficient team work with a minimum of supervision. 
• Ability to take initiatives. 
• Bilingualism (French and English), spoken and written. 

Job Specific competencies    

• Drive for results
• Interpersonal saavy
• Organizational agility
• Problem solving
• Timely decision-making       
• Customer Focus
• Integrity and trust
• Listening
• Priority setting 

We thank you for your interest. Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.