All jobs within 50 km around Saint-Jérôme in Customer Service

Department Overview 

Helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver from 7am EST – 12am EST, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’ll make a meaningful difference to our business, our customers, and our communities. 

Job Details  

What You’ll Do 

As the voice of TD, you’ll be passionate about understanding our customers. Whether you’reassisting in-bound callers with account inquiries, or resolving an issue by providing advice and recommending a TD product or service, you’ll help us offer trusted support to our clients whenever they need it. You’ll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.  

As a valued member of our Contact Centre Team, you will:  

• Make people’s day:consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

• Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

Where You’ll Work 

After completing in-person training and onboarding sessions, you’ll work primarily offsite. Since most of your work activities can be performed independently, you’ll spend about 95% of your time at your secure, private workspacewith a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team. 

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

• High School Diploma or equivalent  

• Bilingual (French & English) 

• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

• Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

• Passion to assist customers in resolving unspoken needs by offering consultative advice 

• Ability to work bothindependently and as part of a team.  

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We’re hosting in-person training and onboarding sessions at [LOCATION] for12 weeks to ensure you’ve got everything you need to succeed in your new role.  

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call. 

National Occupation Classification (NOC) Code 

14201 – Banking, insurance and other financial clerks (NOC)

DuProprio is currently looking for a Customer Service Team Leader for evening and weekend shifts . 

 Sounds like a good fit? Would you like to put your passion to good use and join the customer service team as a Customer Service Team Leader ? 

Reporting to the Deputy Director of Residential Services, your responsibilities will include leading, mentoring, and developing customer service advisors to ensure the quality of services offered to clients. You will play a key role in human resources management, strategic planning, and customer satisfaction.  

Concretely , what do your days look like  ? 

• Organize sessions to support individual and collective progress ; 

• Implement actions to achieve the department's objectives ; 

• Plan and supervise initial and ongoing training with the training team ; 

• Identify training needs to support business objectives; 

• Ensure adherence to timetables and ensure proper planning and management of resources with the workforce planner ; 

• Distribute tasks and ensure their execution ; 

• Prepare and lead team meetings ; 

• Participate in various tasks related to human resources management such as recruitment and performance management ;

• Ensure sound management of complaints, monitor surveys and provide exemplary customer service; 

• Identify optimization opportunities and contribute to improvement strategies.

What do you need to be a customer service team leader with us ? 

Does this sound familiar? Do you want to join a team that's been revolutionizing the real estate world since 1997? What will your day look like? 

• Make a difference in our clients ' sales projects by answering phone calls and supporting them in the sale of their property;   

• Carry out follow-ups with our customers in order to advise them on the use of our products and services and offer them the best solutions for the success of their project.   

What do you need to be a Customer Service  Advisor ? 

• For a full-time position: Be available Monday to Friday (8:30 a.m. to 5:00 p.m.); 

• For a part-time position: Be available one evening per week (4:00 p.m. to 7:00 p.m.) as well as Saturday and Sunday (8:00 a.m. to 3:00 p.m.);  

• A passion for customer service, because for you, it’s important to make a difference;  

• An approach based on listening and understanding customer needs ;   

• Interpersonal skills ;  

• A proactive and empathetic attitude to support clients in their sales project;

• Some customer service experience, at least enough to know you like it;   

• Great ease with computers;  

• The ability to travel to the Charny or Montreal office. (Details about our hybrid work model will be presented to you during the recruitment process).   

Benefits that make a real difference  

• An hourly wage starting at $ 20.90 plus a $1 bonus if you are bilingual and a $2 bonus if you work evenings and weekends ;  

• Recognition of relevant years of experience;  

• The support of a team of senior advisors and colleagues to help you;  

• A bonus system to highlight and reward your work; 

• Paid floating leave days as soon as you start your job ; 

• Access to an employee and family assistance program (PAEF );   

• A telemedicine service ;   

• An annual allowance of $200 for your sports and cultural activities;  

• A day of paid leave when you move and for volunteering;  

• Several employee discounts so that you can carry out your real estate projects with complete confidence and at a lower cost.  

And we don't stop there, because we really care about you:  

• An integration process to quickly familiarize you with your work environment and our services;  

• A work environment that prioritizes both your professional development and your personal growth;  

• A social club that ensures your daily life with us is pleasant and stimulating;  

• Collaborative teamwork where your wildest ideas are welcomed and even encouraged.

Concretely, what will your days look like ?  

• Answer inbound sales phone calls and make outbound calls to provide appropriate information to our customers; 

• Promote and explain the different products available to potential customers;

• Actively listen and ask relevant questions to identify customer needs and expectations ; 

• Make outbound calls to present our economical, efficient and innovative tools, facilitating real estate transactions;

• Maintain our client files up to date by performing various administrative tasks;

• Collaborate with the sales team  to develop strategies to attract new customers and retain existing customers.

What do you need to be a Consultant , new memberships with us? 

• Have experience in sales and customer service; 

• Have knowledge of sales techniques; 

• Be comfortable using different software and computer systems; 

• Have the desire to perform and be results-oriented; 

• Provide outstanding customer service; 

• Have interpersonal skills (customer approach); 

• Have great listening skills; 

• Have an interest in real estate and enjoy teamwork; 

• The ability to work both remotely and at our Charny office . (Details about our hybrid work mode will be presented to you during the recruitment process). 

Benefits that make a real difference: 

• A hybrid and flexible teleworking formula;

• An integration process to quickly familiarize you with your work environment and our services . During the first few months , you will occupy the position of customer service advisor to quickly familiarize you with your work environment and our services; 

• A work environment that prioritizes both your professional development and your personal growth; 

• A social club that ensures your daily life with us is pleasant and stimulating ; 

• Collaborative teamwork where your wildest ideas are welcomed and even encouraged.  

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

• High School Diploma or equivalent.  

• Bilingual – French & English

• Exceptional communication and listening skills and a curiosity to help Business Owner's meet their needs and resolve concerns.  

• Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

• Flexibility, resiliency, and a positive attitude when responding to challenging situations, while understanding the unique needs of a Business Owner 

• Ability to work both independently and as part of a team.  

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

• Preference given to those with experience in financial or service industries. 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

 InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call. 

#LI-NACO

#IN-NACO

National Occupation Classification (NOC) Code 

63102- Financial sales representatives

Does this sound familiar? Do you want to join a team that's been revolutionizing the real estate world since 1997? What will your day look like? 
 
  

• Make a difference in our clients ' sales projects by answering phone calls and supporting them in the sale of their property;   

• Carry out follow-ups with our customers in order to advise them on the use of our products and services and offer them the best solutions for the success of their project.   

What do you need to be a Customer Service  Advisor ? 

• For a full-time position: Be available Monday to Friday (8:30 a.m. to 5:00 p.m.); 

• For a part-time position: Be available one evening per week (4:00 p.m. to 7:00 p.m.) as well as Saturday and Sunday (8:00 a.m. to 3:00 p.m.);  

• A passion for customer service, because for you, it’s important to make a difference;  

• An approach based on listening and understanding customer needs ;   

• Interpersonal skills ;  

• A proactive and empathetic attitude to support clients in their sales project;

• Some customer service experience, at least enough to know you like it;   

• Great ease with computers;  

• The ability to travel to the Charny or Montreal office. (Details about our hybrid work model will be presented to you during the recruitment process).   

Benefits that make a real difference  

• An hourly wage starting at $ 20.90 plus a $1 bonus if you are bilingual and a $2 bonus if you work evenings and weekends ;  

• Recognition of relevant years of experience;  

• The support of a team of senior advisors and colleagues to help you;  

• A bonus system to highlight and reward your work; 

• Paid floating leave days as soon as you start your job ; 

• Access to an employee and family assistance program (PAEF );   

• A telemedicine service ;   

• An annual allowance of $200 for your sports and cultural activities;  

• A day of paid leave when you move and for volunteering;  

• Several employee discounts so that you can carry out your real estate projects with complete confidence and at a lower cost.  

And we don't stop there, because we really care about you:  

• An integration process to quickly familiarize you with your work environment and our services;  

• A work environment that prioritizes both your professional development and your personal growth;  

• A social club that ensures your daily life with us is pleasant and stimulating;  

• Collaborative teamwork where your wildest ideas are welcomed and even encouraged.

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

• High School Diploma or equivalent.  

• Bilingual – French & English

• Exceptional communication and listening skills and a curiosity to help Business Owner's meet their needs and resolve concerns.  

• Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

• Flexibility, resiliency, and a positive attitude when responding to challenging situations, while understanding the unique needs of a Business Owner 

• Ability to work both independently and as part of a team.  

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

• Preference given to those with experience in financial or service industries. 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion about helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

 InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call. 

National Occupation Classification (NOC) Code 

63102- Financial sales representatives 

Department Overview 

Supporting and helping is at the heart of everything we do atour contact centres, and we’re proud of the value that we can deliver 24-hours a day, 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders, you’llhave opportunities to grow and make a meaningful difference to our customers, our communitiesand our business. 

Job Details  

What You’ll Do 

As the voice of TD, you’ll be passionate about understandingour customers. Whether you’reassisting in-bound customers with account inquiries orresolving an issue by recommending a TD product or service, you’ll help us offer personalized support to our customers whenever they need it. You’llconsistently deliver legendary customer service by making it easy, creating value, and delivering trusted advice to our customers.  

As a valued member of our Contact Centre Team, you will:  

• Make people’s day: strive to deliver an exceptional customer service experience by offering friendly support through your knowledge of TD products, services and solutions.  

• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns. 

• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets. 

• Never stop learning: actively participate in ongoing training and coaching support to help you continue togrow and develop in your role.   

Job Requirements  

What You Need to Succeed  

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. 

• High School Diploma or equivalent  

• Bilingual (French & English) 

• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)  

• Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics. 

• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.). 

• Flexibility, resiliency, and a positive attitude when responding to challenging situations.  

• Ability to work both independently and as part of a team.  

• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices. 

Language Requirement 

This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French. 

Additional Information  

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.  

Colleague Development  

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion forhelping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organizationat TD – and we’re committed to helping you identify opportunities that support your goals.  

Training & Onboarding 

We will provide in-person training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. 

InterviewProcess  

We’ll reach out to candidates of interest to schedule an interview. We do our bestto communicate outcomes to all applicantsbyemail or phone call.

7250 Mile End, Montreal, Quebec