3 Jobs Found
Senior Customer Experience Associate Full-time Job
Customer Service MiltonJob Details
Senior Customer Experience Associate - Louis St Laurent & Thompson, Milton (30 hours/weekly)
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Acting as a lobby leader; ensuring customers are appropriately triaged and/or assisted
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs
- Nurturing rich, long-standing relationships
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you:
- Have strong customer service skills
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Have experience with conducting simple sales, proactive marketing calls and providing financial advice
- Have strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
- Previous banking experience is a strong asset
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development
- A competitive compensation and benefits package
Location(s): Canada : Ontario : Milton
Senior Customer Experience Associate
Scotiabank
MiltonCustomer Service Full-time
Learn More
Customer Experience Associate Full-time Job
Customer Service MiltonJob Details
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
- Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
- Processing day to day transactions
- Nurturing rich, long-standing relationships
- Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
Is this role right for you? In this role you will:
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers’ needs
- Explain complicated concepts simply
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
- Have proven customer service skills through work or community involvement
- Are willing to assist in a professional, friendly and efficient manner
- Are available to work a flexible schedule
- Are comfortable in simple sales situations
- Have strong technical skills and the ability to promote digital and self-service banking options to our customers
What’s in it for you?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- An organization committed to making a difference in our communities – for you and our customers
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package
Customer Experience Associate
Scotiabank
MiltonCustomer Service Full-time
Learn More
Bilingual DC Customer Service Representative Full-time Job
Customer Service MiltonJob Details
What’s in it for you?
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Work schedule: Monday to Friday from 9:30am-6:00pm
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Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment
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Career development and training opportunities
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Life insurance, disability and wellness program
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Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
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Paid vacation and sick time and day off on your birthday!
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Bonus programs that include annual performance and profit sharing
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Employee discounts on top brands of plumbing and HVAC products
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Education reimbursement for employees
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Employee referral program
What will you do?
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Processing and responding accurately and in a timely manner to enquiries from our network of locations across Canada
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Handling updates to and the cancellation of orders for our network and vendors according to department policies and procedures
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Facilitating updates to orders when a product has been discontinued with or without replacements
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Communicating with vendors to obtain delivery dates and information on products
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Providing expected shipment dates for products arriving and departing from our Distribution Centers
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Acting as the liaison between DC Operations Teams and our branch network
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Supporting the flow of information between procurement and the branch network for impact orders
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Creating and analyzing reports to support business execution
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Participating in, contributing, and supporting the distribution center process improvement initiatives
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Performing various office and administrative duties, which may include handling shipping documents, reception, and maintaining databases
What will you bring?
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A minimum of 5 years related experience in a fast-paced customer service role
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2 years experience in a distribution, supply chain/logistics or transportation environment
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Thorough knowledge of warehouse and inventory control policies, processes and procedures
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Experience working with Order Entry and Warehouse Management Systems, preferably AS400, Highjump and SupportBench
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Highly organized in prioritizing work and multi tasking
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Advanced skills in Microsoft Office software including Microsoft Word and Excel
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Excellent written and verbal communication skills in French and English
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Superior analytical and problem-solving skills
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University Degree or College diploma is an asset
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Ability to work cross functionally within the organization as well as with customers
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Proven experience identifying and driving process improvements with the customer
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Excellent interpersonal skills with demonstrated success working in a team environment
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Professional presence; ability to communicate effectively via phone & email
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Bilingual DC Customer Service Representative
Wolseley Canada
MiltonCustomer Service Full-time
Learn More
