Posting End Date:

April 16, 2025

Employee Type:

Temporary (Fixed Term)-Part time

Union/Non:

This is a unionized position

Bargaining Unit/Local: Unifor Local 8833 Waterloo Office
Primary Location: Waterloo, ON
Rate classification / Pay Range: Grade 7, Step 1 - $39.49 per hour
Number of Available Positions: One (1) Temporary Part-Time Position

At Enbridge, our Customer Attachment Representatives ensure a positive customer experience.

From assisting customers with inquiries to entering data, they play a vital role in our operations.

We are seeking an organized professional who has a passion for customer service! Does this sound like you? Apply today to join our team!

Please note: Backfill for a Maternity Leave for a duration of up to 12 months.

What you will do (Responsibilities):

• Initiates and is a key administrative resource for commercial/industrial customer attachment process and acts as a point of contact for our customers.
• Responsible for data entry in Maximo and SAP CIS, new service applications and customer-initiated work, capital requisitions, excess footage, aid-to-construction contracts and general inspection status.
• Handle customer inquiries for information and promote the benefits of natural gas.
• Conduct outgoing calls to new customers to ensure customer satisfaction, provide resolution where possible or direct to the appropriate internal group.
• Complete tasks and assist other departments as assigned by the Manager.

Who you are (Qualifications):

• Minimum high school education required.
• Must have a demonstrated understanding of Microsoft Word and Excel.
• Must have demonstrated proficiency in problem solving, organizational skills, attention to detail, and the ability to think analytically.
• Must have a working knowledge of computer-based applications such as Maximo, SAP CIS, Economic Model, Map Viewer and Query Tool.
• Required to co-ordinate multiple projects to defined timelines with the ability to balance a number of tasks at one time.
• Strong interpersonal skills, good organizational skills, and attention to detail is required.
• Excellent verbal and written communication skills required due to high level of interaction with customers and co-ordination of process with all internal departments.
• Must be, or become, knowledgeable in Commercial/Industrial information requirements and possess a strong working knowledge of the advantages of natural gas, its products and the customer attachment process.