As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Scotiabank is in the process of actively modernizing its technology landscape, particularly around areas of cloud computing and core banking services. Full stack engineers in the Digital Assistance group are at the center of this exciting journey. You'll be working closely with other engineers to build great products and features that are used by internal and external customers and have a wide impact across the entire organization. You will be responsible for building the solutions, and helping make some of the most significant decisions for our technology products.

We're looking for people with a strong background in building successful products or systems at scale, capable of breaking down complex problems and provide solutions with a willingness to get things done. Full stack engineers in the Digital Assistance group can help us accelerate Scotiabank's journey in turning into a true technology company.

Is this role right for you? In this role you will:

• Works closely with Delivery and Engineering teams, Product Owners and technical platform teams to design and develop high quality Banking Platform, APIs and solutions supporting the Retail and Commercial Customers

• End-to-end software design and development of complex distributed cloud based micro-service system.

• Collaborate with development team working from various locations on system development and systems integration.

• Building and enhancing the infrastructure required to support the platforms in terms of robustness, scalability, availability and efficiency

• Ability to design and deliver software that can scale elastically across multiple data centers and cloud vendors while staying resilient.

• Understands relationship of application/systems and data solution

• Understands testing at every stage of development. This includes unit, integration, acceptance and performance testing

• Ability to communicate with precision while being concise.

• Experience using a systems analysis and design methodology

• Performing research and development to evaluate emerging technologies and their potential to redesign banking, transaction processing and administration platforms.

• Collaborate on aligning solutions to strategic technical and capability roadmaps and identifying new shared capabilities and business opportunities.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 3+ years of experience in IT, with an emphasis on Cloud, MERN, REST API and micro-service development, and proven ability in delivery web-based applications.

• Practical experience of the following technologies and platforms

• Cloud Architecture Google Cloud, Microsoft Azure, AWS etc.

• Knowledge of Domain Driven Design, Event Driven Architecture, High Availability and other architecture patterns and principles

• Experience of working with Enterprise Architecture Frameworks and their application

• Experience in delivering code using TDD, CI/CD, code analysis and coverage tools to support automated testing and monitoring

• SQL/NoSQL databases (SQL Server, MongoDB, Cassandra)

• REST/SOAP Protocols, Events (Kafka), OpenAPI specification

• Popular Java/JavaScript Frameworks, Runtimes and Components (e.g. React, Node JS, Java, Spring Boot etc…)

• Source Code Management Systems (GIT)

• Security – secure development principles, OAuth, infrastructure security, etc.

• Bachelor or master’s degree in computer science/Engineering, Information Systems, or other related field (or equivalent work experience)

• Nice to have qualifications:

• Certifications - Experience designing and implementing cloud-based applications on a major public cloud offering (Microsoft Azure, AWS, GCP).

• Experience working with scripting languages (Bash, PowerShell).

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Work arrangements: Hybrid

#LI-Hybrid

We are looking for a qualified Developer to work with the Notification Services team in Scotia Digital, who can deliver high quality code, write unit tests, provide UAT support, implementation, and operational support.

Is this role right for you? In this role, you will:

• Lead development activities as the senior member of the scrum team, planning and executing to meet sprint objectives as well as program/project milestones.

• Write well designed, testable, efficient code by using best software development practices.

• Gather and refine specifications and requirements based on technical needs.

• Collaborate with the Scrum team to plan milestones, successfully execute software delivery, and escalate issues as needed.

• Ensure that requirements are clearly, accurately, and thoroughly documented and understood either for system changes and/or process changes and that there is value and consistency added to the customer experience by:

  • Providing contribution to design/review process

  • Monitoring/reviewing design during development phase.

• Ensure the timely and accurate completion of projects through:

  • Production/Input to an overall Project Plan, strategy, and implementation

  • Procedural documents completed to support user (guidelines, job aids. etc.)

  • Input provided in preparation and execution of testing.

  • Conducting post implementation measurement review of projects.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Champion a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
 

• University or College Degree in Computer Science

• 6+ year experience in Java Springboot, developing enterprise, cloud native, message driven, test driven, reactive, containerized applications.

• Previous experience in banking industry/financial services is preferred

• MS Azure, containerization & orchestration (Kubernetes, Docker), Java 11 & 8, Springboot framework, Junit frameworks (Junit 5, Mockito), build tools and dependency management (Maven, Gradle), NoSQL database, template management (Velocity), CI-CD Pipeline (Jenkins)

• version control tools, like Git, Bitbucket

• well-rounded knowledge of Agile principles and the flexibility to adapt your experience to new and evolving environments

• Familiar with software security tools like BlackDuck (vulnerabilities in JARs), Fortify (vulnerabilities/security issues in code), Webinspect (scan REST end points) and SonarQube (Junit coverage for code)

• well-rounded knowledge different JAVA based framework/libs, such as Spring Boot, Spring Security, JDBC, Junit, Apache-Camel, Azure SDK

• Strong knowledge of network communications (VPN, Firewall management, Load Balancers), security protocols (SSL), Authorization mechanism (OAuth, JWT) and trouble shooting

• Hands on experience in developing applications with KAFKA, ActiveMQ/Azure Service Bus, RDBMS, NoSQL, Redis

• Strong knowledge of programming languages: Java 8+, Unix Shell Script, XML, YAML, JSON, SQL, Apache Velocity, Apache Groovy

• Strong hands-on programming skills with popular developer utility tool suites like Eclipse/STS, JIRA/Bitbucket/Confluence, Git, Gradle/Maven

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Work arrangements: Hybrid

#LI-Hybrid

Location(s):  Canada : Quebec : Buckingham 

The Sr. Java Software Engineer is responsible for design and development using Java stack for complex business and technology initiatives for our various lines of business, day to day operations of Sales and Branch Performance Applications, providing thought leadership, navigating us through production issues and investigations, and being a key advocate of efficiency and continual improvement as we work to modernize.

Is this role right for you? In this role, you will:

• Analyze and estimate effort for new scope and requirements.

• Design and development of user interfaces, web products and API solutions on multiple complex initiatives.

• Stay abreast of modern technologies and best practices, and recommend introduction of new technology and processes.

• Act as the Subject Matter Expert for web and API interfaces.

• Investigate failures, perform root cause analysis, and implement fixes; utilize internal defect tracking tool to create detailed, high quality error report.

• Work with product owners and test engineers to support QA processes, review test plans, test coverage and help improve test automation.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
 

• Minimum 5 years of experience as Java Developer in enterprise systems.

• Extensive experience in building scalable user interface, web and API interfaces using Java 8, J2EE, Spring Boot framework, Micro Services and Restful web services.

• Extensive experience in object oriented and functional design.

• Experience with container orchestration technology like Cloud Foundry or Kubernetes.

• Proficient in deployment processes and release pipelines like Jenkins, Bitbucket/Git, ACCP pipeline.

• Proficient in designing and implementing codes using best practices to resolve security issues and vulnerabilities.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 

• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Work arrangements: Hybrid

#LI-Hybrid

Location(s):  Canada : Quebec : Westmount 

As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by effective administration and day-to-day trading of their business. 
  

IS THIS ROLE RIGHT FOR YOU

In the role you will:
 

• Ensure effective client administration by managing all administrative processes and escalations requiring investigation
• Consistently demonstrate high levels of client service by:
  • supporting the advisor in regular reviews of portfolios including entering client trades as directed by the client or Advisor and identifying client needs
  • responding to client inquiries, resolving issues and effecting client transactions in a timely and responsive manner
• Provide marketing assistance by coordinating materials, events, and seminars to increase/identify opportunities to grow assets and/or revenue
• Support the growth of the business by managing tracking reports for Wealth Advisors to review targets, recommendations, and financial plans/concepts  
• Build effective working relationships across various departmental and business line contacts by actively collaborating and sharing knowledge and experience

DO YOU HAVE THE SKILLS
 We would love to work with you if you have:
 

• Experience in the securities industry
• Already duly registered as an Investment Representative (IR) with CIRO
• Excellent verbal and written communication
• Strong organizational skills 
• Ability to take initiative, work independently and meet deadlines
• Meticulous attention to detail and excellent time management skills
• Exceptional client service skills

 
WHAT’S IN IT FOR YOU
 

• At ScotiaMcLeod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcLeod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. 
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, curiosity and celebrates success. 
• Learning and Development – free access to Scotia Academy to upskill and develop your skills.

#LI-ONSITE #LI-HA1

The Assistant Branch Coordinator is responsible for supporting the branch management team in achieving excellent results through efficient operations and administration. They may also be required to provide support to the Branch Systems Administrator.

Is this position right for you? For this position, you will need to

1. Participate in support staff management activities:

• Resolve issues that have been brought to his attention
• Regularly recognize the quality of employees' work
• Act as a resource person who can provide information, names and instructions regarding questions and escalation of issues

2. Assist the branch management team:

• Complete all administrative tasks, including filing, storing and distributing reports
• Process all charges and follow up on outstanding issues
• Build spreadsheets and maintain databases as needed
• Carry out new broadcasts or assist management in doing so
• Compile documents relating to compliance issues
• Coordinate and monitor daily and monthly supervision requests as directed by the Branch Manager
• Maintain compliance-related spreadsheets (insiders and clients holding controlling interests, among others)
• Complete and submit the monthly error report
• Maintain the research report distribution system
• Assist in the execution and implementation of processes to ensure compliance with company policies and industry regulations
• Administer customer accounts in branch (house accounts)
• Coordinate the maintenance of facilities
• Schedule branch meetings, which may include external speakers
• Assist with interviews with support staff
• Ensure the quality and efficiency of branch activities
• Welcome new experienced advisors and their team, acting as a resource person and liaison officer
• Work to resolve system issues that have been escalated to the branch systems administrator

3. Contribute to the efficient functioning of the branch team:

• Build effective working relationships among team members as well as with representatives from various business sectors and functions
• Provide high quality customer service
• Foster a culture of open and honest communication
• Actively participate in all contact activities and team meetings
• Encourage the production of new ideas and new ways of doing things
• Actively share knowledge and experience to develop the skills of all team members
• Develop and implement a relevant employee development plan

Do you have the skills to succeed in this position? We would be happy to work with you if you meet the following requirements: 

• Excellent written and oral communication skills
• Excellent organizational skills
• Initiative and autonomy
• Ability to meet deadlines
• Ability to multitask
• Knowledge of Microsoft software: Word, Excel and PowerPoint
• Experience in the sector
• Post-secondary education
• Investment Representative (IR) license is an asset or obtaining the license within 15 months of hire, which includes:
  • Canadian Securities Course (CSC),
  • Course on the Manual on Standards of Conduct (MSC)
  • Training courses for investment representatives
  • ScotiaMcLeod 30-Day In-House Training Program

What do you have to gain from it?

• A dynamic and flexible working environment.
• The ability to build long-term relationships with clients by providing exceptional advice and service.
• The ability to deliver an excellent customer experience.
• A corporate culture that emphasizes diversity, respect and inclusion.

“In accordance with a language needs assessment conducted by Scotiabank, the successful candidate must be able to communicate in English and French, as they will be serving an English-speaking clientele.”

Location(s): Canada : Quebec : Montreal