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Porter Airlines

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porters fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®.

2 Jobs Found

Customer Service Representative Full-time Job

Porter Airlines

Customer Service   Toronto
Job Details

Reporting to the Manager, FBO, the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our passengers while providing operational support to other team members. 


Duties & Responsibilities

  • Project a professional manner with an emphasis on customer service and hospitality 

  • Ensure compliance with the grooming and uniform standards of the company 

  • Knowledgeable of, and actively support the goals for the department as well as the company as a whole to ensure high quality and consistent service

  • Ensure his/her duties are carried out in accordance with company policies.   

  • Provide prompt, professional and courteous service to customers in a personalized and refined manner.

  • Data entry of aircraft fuel quantities into database

  • Provide special services, (i.e. car rental, limo/taxi reservations, restaurant reservations, catering, etc)

  • Occasionally driving customers to and from the terminal

  • Develop a positive working relationship with team members and passengers

  • Coordinate line service activities, such as accurately relaying aircraft fuel loads and aircraft movements

  • Ensure fuel and service orders are fulfilled in a timely manner 

  • Complete daily, weekly, and monthly accounting and reconciliation of FBO transactions

  • Provide air/ground communications using a Unicom radio

  • Administrative duties including basic filing and organization of passenger records and files

  • Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

  • Other administrative duties as assigned.

Behavioural Competencies

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

  • Ability to handle stress well and work under pressure. 

  • Ability to obtain necessary security clearances

  • Ability to obtain Restricted Radio Operators Certificate

  • Ability to work on a permanent basis in Canada

  • Work rotating shifts including days, afternoons, evenings, weekends, and holidays

  • Dependability (must possess a clear attendance record and reliable on-time reporting for work

  • Full G2 license (or out of province equivalent) with a clean Driver's Abstract

Location

Toronto (Billy Bishop Toronto City Airport - YTZ)

Customer Service Representative

Porter Airlines
Toronto
  Customer Service Full-time
Reporting to the Manager, FBO, the Customer Service Representative at the Porter FBO is responsible for delivering a high level of service to our passengers while providing operati...
Learn More
Sep 11th, 2024 at 13:35

Coordinator, Digital Marketing Full-time Job

Porter Airlines

Marketing & Communication   Toronto
Job Details

This is a unique, high-impact opportunity to play a critical role in shaping the future of a fast-growing North American airline.The Digital Marketing Coordinator is responsible for overseeing all day-to-day campaign trafficking. You will own the setup of some promotional campaigns across Porter’s advertising channels. You will be responsible for reporting of all programmatic/social campaigns. The Digital Marketing Coordinator develops positive relationships with internal teams and 3rd party vendors while using multiple programmatic/social platforms to traffic and report on digital media campaigns.


Duties & Responsibilities

  • Support the Digital Marketing team on trafficking and reporting duties.
  • Ensure campaign timelines are adhered to at every step of the process – plan deadlines, undertake creative trafficking (CM360), set go-live dates. 
  • Audit and review digital creative tags to ensure they are accurate for campaign launch.
  • Organize and pivot campaign data in a digestible fashion using Microsoft Excel or Google Sheets. Learn how to derive actionable insights based on campaign performance data.
  • Work with digital advertising platforms like Google Marketing Platforms (Adwords, CM360, GA), Facebook Ads Manager, Snap Ads Manager, Pinterest Ads Manager.
  • Help manage the execution of the lifecycle marketing strategy across email, SMS and push. Launch batch-and-blast campaigns. 
  • Play a part in content brainstorming and planning, briefing, deployment and analysis of campaigns.
  • Assist with implementing and reporting on CRM initiatives by utilizing internal customer databases.
  • Collaborate closely with the Creative, Loyalty, and Data Warehouse teams.

 

Knowledge and Skills:

 

  • Familiarity with digital advertising industry terms and concepts.
  • Ability to navigate ad-server and ad-verification platforms and pull reports is a plus.
  • Advanced user of Microsoft Excel.
  • Experience with reporting and deriving actionable insights from data.
  • Strong communication and relationship-building skills
  • High energy and teamwork mentality is a must
  • Passion for problem solving.
  • Strong attention to detail.

Behavioural Competencies

  • Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

  • Teamwork: Working collaboratively with others to achieve organizational goals.

  • Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

  • Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

  • Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.


Qualifications

  • Bachelor’s degree in Business, Commerce, Marketing, Analytics or a related field.
  • 1-2 Reporting experience required.
  • 1-2 Hands-on experience in the programmatic/paid social environment.
  • Experience with CRM/Email platforms is a plus.

Location

Toronto Downtown Office (250 Yonge Street) #LI-Hybrid

Coordinator, Digital Marketing

Porter Airlines
Toronto
  Marketing & Communication Full-time
This is a unique, high-impact opportunity to play a critical role in shaping the future of a fast-growing North American airline.The Digital Marketing Coordinator is responsible fo...
Learn More
Sep 11th, 2024 at 13:33