The Receptionist warmly greets and provides front office support to clients and associates of Mastercard. The Receptionist is expected to exhibit a high degree of professionalism and to perform their duties in a manner consistent with Mastercard’s key expectations.  This position involves daily interaction with local and national guests, partners, and associates at all levels of Mastercard.  

Specific Responsibilities include: 

Front Desk Reception:

• Support the front desk by managing the main telephone line, receiving, and routing phone calls for Mastercard.
• Manage sign-in systems to track when visitors and vendors enter and leave the building.
• Coordinate the receipt and pick-up of small items (envelopes, packages) in an efficient and timely manner.
• Maintain continuous contact and collaborate with the Security and Conference Center teams to ensure smooth operation of daily business.
• Greet and engage associates and visitors to ensure they feel welcome.
• Assist with guests or vendors who assist the facilities team.
• Maintain appropriate business attire.

Cushman & Wakefield:

• Provide administrative support, including phone support, typing reports, filing and distribution of correspondence.
• Prepare and code invoices for Property Manager’s approval.
• Track and file contracts and insurance certificates; maintain follow-up system for expirations.
• Assist with maintaining the property purchase order system.
• Extra hours may be needed during Board Meetings.
• Any additional tasks or duties assigned by the Property Manager or Assistant Property Manager.

EDUCATION AND EXPERIENCE

Education: High school diploma required.

Work Experience: At least two years of experience in front-line customer service, general office and/or administrative support positions.

Travel: This position requires no business travel.

QUALIFICATIONS

Qualified incumbents for this position must be highly motivated, capable of self-direction, detail oriented and able to work collaboratively in a teamwork capacity.  Incumbents must exhibit a keen sense of responsibility and enjoy working with multiple demands, shifting priorities and constant change.

• Demonstrates an ability to deal with a variety of personalities (associates and visitors) in a diplomatic manner with strong interpersonal skills and sustained energy.
• Has the ability to think clearly and execute while under pressure.
• Possesses poise and handles visitor & associate engagement with a professional demeanor.
• Responds helpfully and professionally to a wide variety of inquiries for which a ready answer is not always available.
• Is highly ethical and committed to the values of Cushman & Wakefield and maintenance of confidentiality.
• Possesses great attention to detail and an ability to follow through with projects.
• Has advanced ability in organization, time management, prioritizing, and planning skills.
• Is responsible and committed to meeting deadlines.
• Works independently and as a team player in a fast-paced environment.
• Possesses excellent verbal and written communication skills.
• Is comfortable interacting with guests and associates from all backgrounds and varying levels of responsibility. 
• Has excellent customer service skills.
• Is proficient with MS Office software programs, e.g., Word, Outlook.

All of the statements in this position description are intended to describe the general nature of the work being performed and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. This document describes the position currently available.  The company reserves the right to modify job duties or job descriptions at any time.

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The PHYSICAL DEMANDS described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 85% of the time; and extend hands and arms in any direction.

Responsible to assist with the operation troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings, industrial systems, vehicles, grounds, and maintenance equipment for assigned properties/facilities.

Job Description