** This posting is for one (1) Temporary Full-Time position that may continue until July 22, 2026 **

The Desktop Analyst would be responsible for providing on-site technical support and maintaining the end-user computing environment within the organization. This includes installing, diagnosing, repairing, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem issues in person, by remote tools, by telephone, or via chat in a timely and accurate fashion, and provide end-user assistance where required. 

The successful candidate will exercise a strong level of technical and customer service skills to perform the following duties:

• Install, configure, move, and maintain Windows-based workstations and related hardware.
• As part of the yearly lifecycle program, perform hardware upgrades and maintenance as needed.
• Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
• Collaborate with team members to manage and troubleshoot Microsoft M365 applications, including Microsoft Office, Exchange, SharePoint, and Teams.
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Ensure the security and compliance of all computer systems within the organization.
• Research solutions through internal and external knowledgebase as needed.
• Collaborate with higher Tier level support analysts to ensure efficient operation of the organizations’ end-user computing environment.
• Participate in IT projects as required.
• Liaise with third-party support and equipment vendors, as needed.
• Contribute to technician knowledgebase by creating support documents as needed.
• Participate in on-call rotation schedule to provide support outside of regular business hours
• Perform other related duties as required.

Qualifications

• Completion of the twelfth (12th) school grade, or GED, supplemented b y a relevant computer certificate program from a recognized Community College or Technical Institute. Demonstrated experience providing excellent customer service skills are required.
• CompTIA A+ certification.
• ITIL certification is considered an asset.
• Excellent technical knowledge of Microsoft products including – Windows10/11, M365 Apps for Business, OneDrive, etc.
• Strong ability to diagnose problems and perform repairs on end-user IT assets including desktops, laptops, Surfaces and Rugged mobile equipment.
• Strong support experience with Mobile IT equipment in vehicles (Ex. Panasonic Toughbooks, Portable Printers, LTE Vehicle routers, LPR and Cameras)
• Working knowledge of mobile devices (IPAD, iPhone, etc.)
• Able to read and understand technical manuals, procedural documentation, and other guides.
• Strong oral and written communication skills
• Strong customer-service orientation with the ability to present ideas in user-friendly language.
• Effective interpersonal skills and relationship-building skills.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work with a minimum amount of supervision and consistently meet deadlines.
• Lifting and transporting of heavy to moderately heavy objects (ie: computers and peripherals).
• Must possess a Class 5 Driver’s license and able to provide own transportation. Must be willing to obtain and provide proof of business related public liability and damage issuance of at least $1,000,000.   

Hours of Work:  33.75 hours per week, Monday – Friday. On-call duties during off hours may apply. Hours of work may be subject to the terms and conditions of variable hours of work program. The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the COE/Civic Service Union 52 Collective Agreement and the incumbent will be notified in advance. 

Salary Range:  21M, Salary Grade: $34.31 - $43.09 (Hourly) $2,315.90 - $2,909.10 (Bi-Weekly) $60,445.64 - $75,927.90 (Annually) 
                          The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton. 

General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and covering letter with your online application.
• The option to work remotely is not available at this time.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance, Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced security Re-Clearances at scheduled intervals or in any other circumstances, exigent of otherwise, as required by Human Resources Division. 

The Province of Alberta is a party to the federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility Agreement with British Columbia, and the New West Partnership with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the provinces.  Applicants may obtain information regarding recognition of extra-provincial credentials at www.tilma.ca.

HR Technician: CS 

Classification Title: Computer Support Technician
Posting Date: Aug 27, 2024
Closing Date: Sep 3, 2024 11:59:00 (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Police Headquarters, 9620 - 103A Ave Edmonton T5H 0H7

As an Admin Support Clerk, you will be responsible for entering payroll information, supporting the Notification Order process and providing administrative support as required for the Waste Services Branch business operations.

Your success will be measured by your ability to complete orders on time and ensure employees are paid accurately, along with correct data entry.

With a focus on the City of Edmonton’s Cultural Commitments to be Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Input payroll data into PeopleSoft system and ensure every employee gets the correct payroll payment each pay period
• Make any changes to employee hours as requested by their supervisors, ex- Bank Used time, modified duty, medical, vacation, etc
• Resolve payroll discrepancies with employees, their supervisors, and occasionally with the payroll team in Employee Services
• Reconcile any differences between employee gang sheets and payroll data in the system including employment status, time entries, pay rate, weekend premiums,shift differentials, override rate, time codes each pay period
• Update spreadsheets for various areas in Waste Collection Service for tracking of daily tonnages, KPI’s, overtime, and overweight loads
• Create notification orders, update information provided by inspectors, contractors, the Customer Support Team or Waste Supervisors and distribute the created notification orders
• Track and monitor notification orders for completion, closing and distributing to Waste Inspectors
• Receive notification orders from supervisors and contractors for processing and/or distribution
• Create new sites, update billing changes and enter information into Active List, Database and CIS systems
• Provide administrative and reception support to the ongoing operations of the business area, including support for Branch and Department staff and general public inquiries via email, phone or in-person
• Schedule and organize meetings - prepare the boardroom, take minutes, and create agendas
• Ensure document management, retention, disposition and distribution, adhering to FOIP requirements

Qualifications

• High School Diploma, including business subjects with an emphasis on general office practices, or completion of an office administration certificate
• Two (2) years progressively responsible related administrative experience, preferably in payroll administration and procedures
• Proficiency with Google applications, MS Word, and Excel is required
• Experience working with PeopleSoft, SWCOLL, RECOLL and Geoware experience is an asset
• Experience compiling statistics, preparing reports, and taking and preparing minutes
• Knowledge of the Waste Services programs and services related to collection activities is an asset
• Knowledge of payroll practices and procedures and related collective agreements
• Hire is dependent on Police Information Check including Vulnerable Sector satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 permanent full-time position 

Hours of Work: 33.75 hours weekly; Monday - Friday

The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Salary: $25.172 - $31.257 (Hourly); $44,346.77 - 55,067.02 (Annually)

Talent Acquisition Consultant: NC/SG

Classification Title: Word Data Processing Clerk II
Posting Date: Aug 19, 2024
Closing Date: Aug 26, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: City Operations
Work Location(s): Kennedale, 12802 - 58 St Edmonton T5A 4L3

The Edmonton Election is a large-scale, complex, highly legislated civic project that is held every four years, featuring tight timelines and a broad range of stakeholders. It is a project that requires agility, precision, and dedication, offering a unique opportunity to contribute to a process that enables Edmontonians to vote for Mayor, Council, and Edmonton Public or Edmonton Catholic school board trustees.

Reporting to the Manager of Election Planning and Operations, the Administrative Coordinator will play an important  role in ensuring the smooth execution of administrative duties such as scheduling, coordinating facilities and resources, supporting project reporting, ballot tracking, and temporary staff recruitment.

You will:

• Coordinate and optimize the Manager's schedule to align with team objectives, ensuring efficient operations and timely achievement of goals
• Act as the primary liaison between the Manager and internal/external stakeholders, managing communication, monitoring emails for actionable items, and preparing necessary materials
• Monitor and maintain project management tools to ensure they are consistently updated and accurate, thereby supporting effective project tracking and management
• Assist in preparing and updating project reports for the Manager, providing critical information to support informed decision-making
• Assist in identifying, booking, and confirming facilities for election-related activities, including managing the flow of rental documents, approvals, and records to ensure seamless facility arrangements
• Coordinate with internal City departments to secure facility insurance and manage certificates of insurance
• Assist in the booking, and confirming with suppliers of third-party rentals and delivery of tables, chairs, and accessibility supports to the voting stations
• Maintain detailed records related to ballot tracking and accounting, ensuring strict compliance with legislative guidelines to support transparency and accuracy in election processes
• Support the Planning and Operations team in recruiting temporary staff by coordinating interview schedules and assisting with the setup of the Elections Call Centre, Count Centre, and Results Centre

Qualifications

• Completion of grade twelve (12) including business subjects related to word and information processing and training in computer applications
• Minimum two (2) years experience working in an administrative capacity at the City, a large organization or municipality
• Experience in office practices, records keeping, customer service skills and dealing with the public
  

Assets:

• Experience in SAP Ariba (or similar purchase order system)
• Experience in Ariba (or other type of contract management software)

Skills required for success:

• Strong verbal and written communication skills
• Experience in maintaining an effective records management system
• Experience adapting to changing priorities and workflows based on project timelines and milestones
• Understanding of general office procedures, practices, and equipment
• Familiarity with the Local Authorities Election Act
• Ability to oversee and supervise the work of other administrative support staff
• Professional interaction with the public and internal contacts
• Quick and accurate data entry skills
• Knowledge of setup, refresh, and inventory for devices (phones, tablets, laptops), with troubleshooting capabilities
• Intermediate proficiency with Google Suite (Docs, Sheets, Slides, Forms, Gmail, Calendar, Meet)
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 temporary, benefits eligible that may continue for up to 16 months

As part of our hiring process, selected candidates may be required to complete an assessment to evaluate relevant skills and competencies. 

Hours of Work:  33.75 hours per week

Salary Range: $25.172 - $31.257 (Hourly); $44,346.77 - $55,067.02 (Annually)

Talent Acquisition Consultant: MP /MZ

Classification Title: Word Data Processing Clerk II
Posting Date: Aug 20, 2024
Closing Date: Sept 1, 2024 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Project Term (Up to 36 months) Full-time
Union: CSU 52
Department: Office of the City Manager
Work Location(s): Edmonton