Why This Role is Exciting:

• Provide cutting-edge solutions to meet customer needs.

• Identify and tap into new markets and opportunities.

• Develop and nurture strong, positive relationships with customers.

• Use your expertise to support customers’ business growth through a consultative approach.

Key Responsibilities:

• Sell equipment, products, and services to end users in a defined market.

• Achieve targets for revenue growth and profitability.

• Maintain long-term relationships with customers, Caterpillar, and internal teams.

• Understand customers’ economic models and develop timely deal strategies.

• Keep accurate and current client information using Finning’s Sales Support software.

• Provide the best solutions, including marketing all products.

• Address customer product concerns and warranty issues.

• Forecast new equipment sales and achieve budget revenue targets.

• Represent the company ethically and professionally.

Qualifications:

• Minimum 3+ years of experience with products and services related to the General Construction industry.

• Previous sales and industry experience is a plus.

• Strong understanding of support systems, credit, and financing.

• Commitment to safety procedures.

• Resolve customer product concerns and account disputes.

• Excellent organizational, communication, and interpersonal skills.

• Experience with customer relationship management tools.

• Proven track record of customer coverage in a large geographic area.

• Proficient in MS Office.

If you have a knack for developing long-term strategic customer relationships and possess solid business development skills, we want to hear from you! Apply now for this fantastic opportunity to grow with us and make a significant impact.

The Service Support Representative is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in both the shop and field.

As the Service Support Representative, you are accountable for ensuring that service and repairs are provided in the most cost effective and efficient manner, while ensuring an exceptional customer experience.

We are looking for people who are passionate about providing exceptional customer service, building relationships and have a keen interest and aptitude for equipment repair and maintenance.

We look forward to you joining our team!


For this position, the expected salary range is between $80,000 - $100,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.

Please note that the actual salary offer will be based on a candidate’s experience, qualifications, and fit for the role. We are dedicated to fostering an inclusive and equitable work environment, and this salary range is designed to support that commitment.

Job Description:

• Provide advice and guidance on customer service requests; troubleshoot and identify customer issues and provide recommendations on repairs
• Research, develop and provide estimated completion date based on identified scope of work
• Recommend and provide alternate solutions or options to the customer
• Manage all customer service and warranty repair process including ensuring compliance with service-related policies (WO signing, travel, etc.)
• Develop and deliver detailed work breakdown structure, with defined tasks, resource requirements and schedule
• Develop a communication plan to ensure a clear understanding of service requests, timelines, and deliverables, incorporating all key stakeholders
• Engage with service supervisors to participate in pre, mid and post job meetings as well as daily scheduling / planning meetings with key stakeholders, ensuring a strong customer experience

Qualifications:

• 2+ years' of experience in technical service, parts, warranty or repair from a dealership or similar industry, prior Caterpillar product line preferred
• Completion of technical training and education in a relevant area such as Heavy Equipment Technician (HET) or other disciplines would be an asset
• Red Seal certification would be beneficial
• Strong communication (both verbal and written)
• Demonstrated mechanical aptitude, project management and prior customer service experience
• Project Management training (PMP) would be an asset
• Strong business and financial acumen, the ability to develop budgets/estimates and manage costs/identify risks
• High proficiency in Microsoft applications, specifically Access, Excel and Word

Note:

• This position is based out of our Kamloops shop location
• Monday – Friday (5x2) shift
• Permanent, full-time role with a competitive salary
• Flexible option plan benefits with varying levels of coverage from day one
• Matching pension contributions to help you save for the future
• Employee Share Purchase program with matching contributions
• RRSP and TFSA options through Sunlife
• Paid vacation with an increasing allowance based on years of service
• Training opportunities to learn about Caterpillar equipment

The Inside Sales Representative is responsible for maintaining and developing relationships with an active account base to establish, re-establish, qualify, maintain contact and increase the sales activity with small to medium size customers. You are expected to represent a broad range of products and solutions including supporting the customer success journey for digital and technology solutions.

Job Description:

• Proactively build quality customer relationships and manage an account base of 800 – 1200 accounts with a value of between $1 and $2 million in assigned product support revenue based on a geographical territory.
• To develop a relationship with the customers in the assigned account base, conduct a proper needs analysis and make product recommendations based on the customers’ business needs.
• Maintain a minimum of 50 calls per week to promote, develop and qualify equipment leads and sell parts, service, labour and customer service agreements.
• Maintain accurate customer account and machine population information, to support demographic targeting and forecasting for sales and promotions, conduct customer needs analysis and potential.
• Support the sales organization in the assigned territory on an as needed basis.  This includes on-site support for events, regional marketing programs and maintaining a positive dialogue with external sales reps in the region.
• Complete call programs for a variety of customer experience/relationship enhancements.
• Ability to build relationships over the phone – friendly demeanour, able to encourage dialogue.

Education & Experience:

• Minimum high school education.  Applicable college diploma an asset.
• 3 years of sales experience including proactive telephone selling.
• 3 years experience in either the Parts, Heavy Equipment, Mechanic, or Electrical Industries.
• Experience in database marketing an asset.
• Mechanical aptitude is helpful.
• Strong customer service skills, customer empathy, and conflict resolution skills.
• Excellent communication skills, comfortable making cold calls via telephone.
• Organized and able to work independently.
• Exudes professionalism and reliability.

The Heavy Equipment Field Technician will be responsible for troubleshooting and overseeing repairs on a variety of Caterpillar equipment.

Industry leading potential total compensation plan: $75000 - $100000 / year

Compensation Perks
Paid breaks
Paid vacation and sick days
Employee Share Purchase Plan Options
RRSP Options
Overtime hours available

Wellness Perks
Industry leading Benefits and Pension
Boot Allowance
PPE provided

Job Description:

• Troubleshoot and repair Caterpillar equipment
• Perform a wide variety of equipment repair diagnostics
• Utilize Caterpillar SIS and ET daily
• Complete technical documentation (service reports, warranty, crossover notes)
• Interact with customers, sales support, and the rest of the Finning team
• Work with the Service Supervisor and Leadhand on various tasks as required

Qualifications

• Interprovincial Heavy Equipment Technician (HET) Certification
• Valid driver’s license with a successful recent drivers abstract
• Safety conscious team player with excellent organizational, interpersonal, and communication skills with a high attention to detail
• Previous repair and troubleshooting experience with Caterpillar general line products would be considered an asset
• A condition of employment is the ability to be fit tested and the ability to wear a respirator