Job Summary

Under the supervision of the Administration Coordinator this position provides payroll, accounting, administrative and clerical support.

Duties & Responsibilities

• Verifies, enters and maintains payroll related documents and records, including daily attendance and staff entitlements. Produces required payroll related reports, and responds to related inquiries.
• Supports cross checking purchasing transactions, entering required information and preparing paperwork to process accounts payable invoices. Maintains spreadsheets and balances accounts to the general ledger.  Prints and distributes general ledger reports and variance reports for the Division.
• Assist with maintaining and reconciles budget spreadsheets to the Corporate GL reports, assigns GL number to invoices and records invoices totals to assigned spreadsheets.
• Monitors and communicates budget variance to Management.
• Acts as liaison between external vendors, civic departments and boards; maintains related files and records, completes purchase orders, verifies charges and assigning billing information. 
• Performs reception and support duties including receiving and directing in-person and telephone enquiries, types, formats, proofreads and processes a variety of correspondence from written copy and electronic sources, produces reports, books meeting and required space and provides meeting support including taking and transcribing minutes, opens and distributes mail and orders and maintains stationary supplies..
• Maintains divisional information on Corporate SharePoint Site including processes, procedures and organization charts.
• Verifies, enters and maintains database records to support employee and vendor management
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

• Graduation from a business college.
• Two years’ diversified and progressively responsible experience using Microsoft Office applications, including one year of payroll and one year of accounting experience.  

Knowledge, Abilities, and Skills

• Knowledge of generally accepted accounting principles, concepts and procedures.
• Knowledge of general payroll procedures and terminology.
• Knowledge of modern office practices and procedures.
• Knowledge of business English and arithmetic.
• Ability to establish and maintain effective working relationships.
• Ability to accept new challenges by continuous learning.
• Ability to work effectively in a team environment.
• Ability to make and accept responsibility for decisions.
• Ability to prioritize tasks.
• Ability to communicate effectively orally and in writing.
• Demonstrated skill in the operation of office equipment, including a computer with Windows-based word-processing and spreadsheet software (Microsoft Office).
   

Job Summary

This position consults with relevant divisions in the Corporation to identify potential solutions for business problems, establish project priorities and recommend strategies for implementation and integration of projects, specific to the areas of ERP ABAP (e.g. SAP workflow, reports, enhancement, forms, etc.), ERP Integration (e.g. SAP Business Technology Platform – BTP), and ERP user experience (e.g. SAP Fiori, etc.)

Duties & Responsibilities

• Consults with relevant divisions to determine Corporate information needs and system requirements, and plays a key role in managing relationships with the divisions, including advising other divisions on available IT services and solutions.
• Provides advice and consultation to other divisions regarding gathering business requirements and preparing departmental computing plans, project prioritisation and the maintenance of the Corporate Long-Range Systems Plan.
• Recruits, directs, supervises, trains, and evaluates performance of assigned staff, including review and approval of ERP development and ERP support work delivered by the respective ERP application support partner.
• Conducts feasibility studies and recommends alternatives; identifies system requirements for implementation; and develops a statement-of-requirements document.
• Reviews the potential of information systems projects and provides consultation regarding the development of systems, including ERP roadmap and technology advancement in the areas of ERP ABAP (e.g. SAP workflow, reports, interface, conversion, enhancement, forms, etc.), ERP Integration (e.g. SAP Business Technology Platform – BTP), and ERP user experience (e.g. SAP Fiori, etc.).
• Supports the lifecycle of a project from developing business case, initiates, plans and controls projects, and prepare forecasts of short- and long-term projects, including the successful execution of ERP upgrades, ERP service pack updates, ERP change release cycles, and future ERP products in the areas of ERP ABAP (e.g. SAP workflow, reports, enhancement, forms, etc.), ERP Integration (e.g. SAP Business Technology Platform – BTP), and ERP user experience (e.g. SAP Fiori, etc.).
• Plans and manages studies to identify productivity improvements through effective management techniques and tools.
• Obtains consensus on the priority of projects; recommends the resources to meet goals; and oversees the implementation of projects.
• Maintains current knowledge of technological advancements as they pertain to departmental and corporate requirements.
• Assists with planning and managing the maintenance and revision of Corporate information systems, capability and practice, standards, procedures, architecture, framework, and the use of new methods.
• Assists with the integration of data within the Corporation.
• Performs other related duties as assigned.

Qualifications

Education, Training, and Experience Requirements

• Degree in computer science, commerce, business administration or related discipline.
• Seven to nine years’ experience in information services, SAP ABAP (Workflow, Report, Interface, Conversion, Enhancement, Forms, etc.), SAP BTP, SAP Fiori., including three years' experience as a Systems Analyst.

Knowledge, Abilities, and Skills

• Thorough knowledge of information processing hardware and software, including knowledge of current innovations.
• Thorough knowledge of the principles of organization, management and administration.
• Ability to exercise a high degree of initiative and to work independently.
• Ability to analyze diverse systems.
• Ability to communicate effectively, orally and in writing, including the ability to prepare and present presentations of a specialized nature.
• Demonstrated project management skills.
• Demonstrated effective interpersonal skills, including the ability to relate with all levels of the organization and external contacts.

Requires Security Check

Under supervision of the Customer Service Manager, this position provides direction and support to other Customer Service Representatives as well as providing support to the Customer Service Manager.

Duties & Responsibilities

• Performs the duties of a Customer Service Representative.
• Provides daily direction, mentorship, training and on-floor support to Contact Centre staff.
• Acts as the first point of escalation for resolving complaints and complex issues in areas relating to utilities, property tax, parking permits, parking tickets, pet licensing, etc.
• Researches and responds to complex customer and staff issues related to utilities, property tax, parking permits, parking tickets, pet licensing, etc.
• Liaises with internal stakeholders, including Service Saskatoon, Saskatoon Light & Power, Saskatoon Water, Community Standards, etc. to resolve customer issues.
• Provides support to the Customer Service Manager, including processing Call Monitoring Calls for evaluation.
• Reviews and makes recommendations regarding process improvements related to customer service activities in Corporate Revenue.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience Requirements

• Graduation from a business college 

           OR

• Graduation from a one year, post-secondary business related program.
• Five years’ progressively responsible experience resolving concerns of external customers and processing automated transaction data, including a minimum of two years’ current customer service experience in City utilities and taxes using the City’s Customer Information System (CIS).

Knowledge, Abilities and Skills

• Considerable knowledge of corporate policies, procedures, Civic Bylaw and Provincial Acts as they relate to services offered by Corporate Revenue.
• Knowledge of data processing methods and procedures.
• Demonstrated ability to deal respectfully, courteously and tactfully with external agencies, other civic employees, and the public in difficult circumstances.
• Demonstrated ability to communicate effectively, orally and in writing.
• Demonstrated ability to multi-task, meet deadlines, and manage several concurrent priorities
• Ability to effectively provide guidance and training to staff.
• Ability to research, analyze and interpret information in accordance with established policies and procedures.
• Ability to solve problems independently.
• Skill in the use of a computer using the Microsoft Office Suite.

Requires Security Check