Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 261055 Crosslron Blvd, Unit TK07 (5519), Rocky View County, AB
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.  If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You:

We are all about investing in our team members, offering fantastic benefits and perks, such as:

Uncapped Earning Potential:  A rewarding compensation package that includes uncapped commissions.

Enjoy the Perks:  Employee discounts that can offer up to 50% off our Rogers and Fido products and services.

Health Benefits:  Quick access to one of the best flex health and dental benefits, Parental Leave and Benefits- Top Up, Gradual Return to work- Parental Leave, Mental Health and Support benefits- 100% coverage, Employee and Family Assistance Program benefits

Healthcare from Home: Connect with healthcare professionals through a virtual walk-in clinic.

Wealth Accumulation:  Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), Pension plans in Canada and option for company matched share purchase program.

Giving Back:  Rogers Gives Together is our company’s employee giving and volunteer program which offers choice, flexibility, and opportunities for our teams to give back where we live, work and play.

Learn and Grow:  A 90-day training and onboarding program to build your fundamental skills for the job. Also build your career within Rogers through development opportunities, including Tuition Assistance Program, Mentoring Circles, Online Learning Platforms and Coaching programs

Tuition Assistance Program: Eligible Retail employees can participate in our Retail Tuition Assistance Program (TAP) by entering a quarterly draw. The program is designed to support the growth and development of Retail employees by investing in their education.

Commitment to Diversity:  We all bring something different, and we know what makes us different is what makes us great. We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing Women, People of Colour, 2SLGBTQ+, Indigenous Peoples, Persons with Disabilities.  

What You Will Be doing:

•  Tailoring Solutions: You build rapport with customers to understand their needs and match them to Rogers and Fido brand products including Wireless, Cable, Hi-Speed Internet, Home Phone, and Rogers Mastercard 

•  Sales:  Identifying opportunities, anticipating customer needs and  achieving sales goals within a dynamic and supportive team environment.

•  Customer Engagement: Drive sales through engagement of existing customers by calling and texting to promote Rogers and Fido branded products.

•  Brand Representation: Representing Rogers and Fido brands in-store and at local community events.

Your Qualifications:

•  Interpersonal & Communication Skills:  Experience building rapport and establishing connections with customers and team members through clear and effective verbal communication.

• Customer Experience: Demonstrated commitment to providing positive customer interactions through understanding and meeting customer needs.

• Adaptability: Rapidly adapt with flexibility to respond to changes in the store environment to meet customer and business needs. 

• Multitasking: Experience navigating multiple tasks and efficient workflows while providing consistent customer service. 

• Critical Thinking: Successfully navigate and find solutions for unexpected situations that arise.

•  Minimum Age: You meet the provincial minimum age of majority

• Flexible Availability: To better serve our customers, you can commit to provide a minimum availability of 20 hrs a week, including evenings, weekends, and statutory holidays.

No previous telecom technology experience required. We will train you; bring your willingness to learn and curiosity.

After you apply, watch your email.

If you are selected to move forward in the process, a member of our Recruitment team will reach out to you to discuss the position further. 

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 100 City Center Drive, Unit K5 (5332), Mississauga, ON
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

Who we’re looking for 

We are looking for In Home Technicians - Installers to be a part of our Surrey team that supports millions of customers with Ignite high-speed Internet, Ignite TV, and home phone to keep Canadians connected to the people and things that matter most.  

Are you up for the challenge and the fun? If so, consider the following opportunity: 

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. 

• Competitative Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan

• Growth & Development opportunities to grow in Field Operations

• Receive mentorship from NCC, HE and other roles outside Tech Ops

• Work for an organization committed to environmental protection.

• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:   

• Installation of Rogers Ignite products and services including internet, home phone, TV/streaming and smart home monitoring.

• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer and how to get the best experience with their services. 

• Inform customers of enhanced company products to secure increased sales. 

• Complete company documentation pertaining to calls in accordance with the department processes and standards. 

• Complete all assigned projects within established time parameters and standards. 

What you bring: 

• Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st. 

• Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation 

• Have a valid driver's licence and be able to pass and complete a criminal record check, credit check and have a clear driving record. 

• Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays. 

• Willing and able to work in adverse weather conditions. 

• Must be able to lift and move equipment (approx. 100lbs) and work on ladders/poles at heights of up to 40ft. 

• Work in crouched position and work in confined spaces, such as attics and crawl spaces.

• Must have knowledge in Wi-Fi and general computer troubleshooting skills. 

• Previous technical Telecommunications experience considered an asset but not a requirement. 

• Completion of The Common Core Electronics program considered an asset

• British Columbia Security License

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 10445 138 Street (7761), Surrey, BC
Travel Requirements: Up to 10%
Posting Category/Function: Field Operations & Installation