Account Manager Full-time Job

The Account Manager identifies opportunities for Day & Ross General Freight that are controlled in their assigned region, representing the business to all levels of decision makers within the accounts. The purpose of this role is to solution sell Day & Ross’ full scope of services to both new and existing customers with the key deliverables achieving assigned revenue objectives and enabling maximum revenue growth. 

 

How You'll Help:

• Targets new business opportunities with the ultimate objective of acquiring profitable new business in the LTL and TL market.
• Will be responsible for the maintenance and/or revenue growth for all Day & Ross accounts in their assigned territory with focus on growth and Business Plan attainment.
• Implements and maintains call cycle to ensure customer satisfaction, execution of account development strategies, prospecting/closing new business, goal attainment, and minimizes customer churn. This call cycle includes face-to-face meetings (primary focus), phone calls, and emails and may require travel.
• Develops and maintains all aspects of the customer relationship up to an including: appropriate level of customer relationship management (optimal meeting frequency), rate proposals and negotiations, customer complaints, and any other customer issues with ownership/oversight and coordination of final resolutions.
• Builds and maintains strong professional relationships with clientele.  Establishes a high level of personal credibility with key client business partners.
• Requires performing research on, and gaining an understanding of, the client’s industry.  Deeply understands client business strategies and challenges.
• Builds and orchestrates sales pipeline activity. Ensures active nurturing of deals and movement of opportunities to close.  
• Identifies, nurtures, and closes new solution opportunities that result in substantial growth in Day & Ross shares, revenues and margin.
• Meets or exceeds quarterly and annual revenue and margin targets.
• Drives integrated planning and execution; coordinates both sales and operations teams within the organization to ensure aligned client engagement and service.
• Proactively engage sponsors to build a strategic relationship and favorably positions long-term business opportunities for Day & Ross.
• Interfaces with both internal and external industry experts to anticipate changing client needs, and facilitate solution development. 

 

Your Skills & Experience:

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience in a Non- Asset eviroment is preferred, various roles within transportation would be beneficial 
• Suitable candidates will have 2-5+ years of proven business development skills and solutions development experience, ideally transportation and logistics solutions, and be currently managing a solid portfolio of clients
• Excellent communication and presentation skills, and understand the importance of listening to and collaborating with customers to uncover issues and find solutions.
• You are a natural leader.
• In this challenging and exciting new role you are a highly energetic individual who is self-motivated.
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Experience with CRM Applications
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• Bilingualism required (English and French)

 

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

 

1125 rue Valet, L'Ancienne-Lorette, QC, G2E 5T5, CA

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, weve been recognized as one of Canadas Best Managed Companies. Weve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.