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The Bilingual Customer Service Representative provides customer service and front line support to clients with respect to the maintenance and operations of their buildings. Specific responsibilities include but are not limited to handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.

The Operations Centre is a critical environment within BGIS Canada, responsible for receiving and dispatching facilities service requests for its clients – 7/24/365. The work environment is fast-paced and client-service focused.  In order to ensure ongoing performance success, Operations Centre team members are measured against service delivery metrics.

The Customer Service Representative is required to provide service in English and French. 

 KEY DUTIES & RESPONSIBILITIES

• Learns client account details, the service request/work order management systems, the telephony system and Operations Centre policies, processes and operating procedures
• Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
• Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
• Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties.
• Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and communication of information.
• Provides customer service support in either English and French
• Participates in program initiatives undertaken by the Operations Centre
• Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
• May be required to demonstrate Operations Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
• May be required to provide training to new Team Members.
• Other duties as assigned.

Work Hour Availability Requirements

• 7 days a week, 24 hours a day, 365 days a year environment requiring open availability
• Rotating shifts between 6:00am and 11:00pm
• Weekends and holiday work availability on a rotational basis
• May be required to work overtime

KNOWLEDGE & SKILLS

• High school completion plus a specialized technical or business course.
• Job Related Experience:  One year or less
• Demonstrated language proficiency (both verbal and written), including proper grammar, spelling and punctuation. Clear and effective communication skills.
• Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance, an asset.
• Strong customer-service orientation and customer service skills.
• Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.
• Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.
• Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills.
• Demonstrated organizational skills.
• Ability to sustain concentration over a prolonged period of time and pay attention to details.
• Demonstrated computer proficiency including solid keyboarding skills.
• Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.

Licenses and/or Professional Accreditation

• None required.

Job Post End Date: 04/04/2025

About this opportunity:

Reporting to the Shift Coordinator, the Thermal Plant Operator will be a highly motivated individual who will focus on meeting facility KPIs, providing mentorship to all levels of staff, and building and maintaining both internal and external relationships. This role will be responsible for meeting all facility targets such as Safety, Production, Costs and Reliability and the safe and efficient operation of their facility, ensuring it meets all the standards and expectations of Cenovus's Organizational culture.

Interested in working in Lloydminster? Learn more!

Work Environment:

• This position is located in Lloydminster and requires the successful candidate to live in the area

• This is a full-time employee position working a shift rotation

What you’ll do:

• Operate the Facility in a safe and effective manner, while working collaboratively as part of the operating team

• Maintain and troubleshoot all area-specific equipment to optimize performance to meet production targets and reduce downtime

• Perform condition monitoring including sampling and testing, and complete area operations records. (e.g. volume balances, log sheets, work permits and required reports)

• Support operations performed maintenance activities and on-site maintenance contractors by communicating Company’s requirements, policies and procedures

Who you are:

Our ideal candidate will have the following minimum requirements:

• Legally authorized to work in Canada

• Minimum 4th Class Power Engineering Certificate

• 2 to 4 years experience in Oil and Gas Industry such as a Petrochemical Refinery, Upgrader or SAGD (experience in other industries like Pulp and Paper or Power Generation will be considered)

• Experience in safe work permitting and hazard analysis

• Understand processes and associated control systems including PLC (programmable logic control) and DCS (distributed control system)

• Experience in equipment isolation in preparation for maintenance

• Power Engineering/Technical School or Gas Process Operations (GPO)/Production Field Operations (PFO) levels I, II, III, & IV or A, B, C & D is an asset

We acknowledge the value of transferrable skills and may consider equivalent combinations of experience and education should you not meet a specific requirement.

As this position has been identified as safety sensitive, employment of a final candidate selected for this position will be conditional upon successful completion of required pre-employment medical and alcohol/drug assessments

For this position you will be required to maintain a Class 5 driver's license, a satisfactory driving record, and adhere to the appropriate Company policies and guidelines. A driver's abstract will be one of the background checks requested in the pre-employment screening for the final candidate

Note: The application deadline for this position is 11:59 PM MT April 3, 2025.

We’re looking for an intermediate-level accounting professional to join our Calgary team, as we focus on strengthening our processes and adding value to our internal and external stakeholders. You’ll use the SAP Materials Management module to validate Suncor’s inventory positions at Suncor and third-party facilities, and your accounting and research skills to investigate and resolve any variances.

Minimum Requirements:

• Post-secondary education in accounting/finance

• Two years’ experience in accounting, settlements or crude/refined products logistics

• Excellent analytical skills, critical thinking and problem-solving skills

• Self-starter, high energy, enthusiastic

• Strong SAP, Excel and Power BI skills, with high attention to detail

Responsibilities:

• Prepare monthly reconciliations to confirm Suncor’s inventory balances at various physical locations

• Work with internal and external stakeholders to understand and address any differences

• Help develop and implement software solutions to improve process efficiencies

• Support the process of creating new master data to manage Suncor’s expanding logistics network

Location and other Key Details:

• This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.

• Hours of work are a regular 40-hour work week, Monday to Friday

Every member of our warehouse team is an integral part of our business. They ensure every order is staged and delivered to our customers in a timely manner while helping maintain our Warehousing cleanliness and inventory.

What’s in it for you?

• Full health care benefits starting day one.
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Loading and unloading product in a timely manner to meet delivery deadlines and customer commitments
• Receiving incoming shipments and checking for accuracy
• Put away product to correct areas in the warehouse in a timely manner
• Picking, packaging and shipment of customer orders, including preparing documentation for shipment
• Liaising with freight companies and inside/outside customers to determine shipping priorities
• Ensuring good housekeeping and safety procedures are maintained in shipping area

What you will bring:

• Previous warehouse experience required
• Knowledge of industry products is an asset
• General basic computer skills including Microsoft Office is required
• Exceptional customer service and communication skills
• Must be dependable and reliable and willing to take initiative
• Able to regularly lift (up to 50lbs pounds)
• Forklift certified or ability to be certified
• WHMIS and TDG certification would be an asset