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As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you'll succeed

• Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

195COMMERCIALBLVD

Employment Type

Regular

Weekly Hours

15

Skills

Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy (Inactive), Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

In this role you will help us get our famous brands to the people who love them all across Canada.You’re ambitious and hard-working and see every challenge as an opportunity. You pride yourself on being motivated, strong and a team player, and you have strong organizational and communication skills. You want a job that will maximize your earning potential as well as open doors for the future and prefer to be out in the world rolling up your sleeves than behind a desk all day. 

Your experience may include customer service. This is a great role for people who worked successfully with a high degree of independence and have experience dealing with people.  

To learn more about the work you’ll be doing as a Delivery Driver,please reviewour realistic job previewhere: https://vimeo.com/674990551/f1a5cc3467 

It will be referenced throughout the interview process.

Compensation:

• $26.32 per hour with full-time hours and overtime opportunities 

What you can expect from us: 

• A working environment that puts health and safety first 

• Great people and culture – proudly bring your whole self to work!  

• Future growth opportunities. We are one of Canada’s top 10 employers of youth. Ask us more in your interview! 

Responsibilities

• Establishing and maintaining positive working relationships with the primary contacts at each account, acting as a PepsiCo ambassador.  

• Providing accurate, timely product deliveries and unloading product as directed by the customer 

• Processing invoices and handling daily settlement of accounts 

• Stocking and rotating product in various environments, merchandising to standard at all accounts 

• Building displays and setting up promotional materials such as pricing signs and banners 

• Accurately completing all necessary paperwork 

• Performing all assigned duties in a safe and responsible manner, while in compliance with all laws and transportation regulations 

Physical demands and working conditions:

• You can lift/carry large loads up to 50 lbs repetitively throughout an 8-10 hour day 

• You can maneuver large loads by hand and with use of various aides, requiring a wide range of physical agility, flexibility, and strength 

• You will be exposed to a variety of weather and temperature ranges, and you will safely operate the equipment during poor road and driving conditions 

Qualifications

• You have excellent people skills and know how to work with customers 

• You have a High School Diploma, Professional Studies Diploma or Equivalence   

• You must have a valid Class 1 CDL driver’s license in good standing with a safe driving record 

• You’re physically fit 

• You are self-motivated and can work under minimal supervision 

Additionalskills you may have (notrequired, these are assets)

• Flexibility to work extended hours and overtime 

• Ability to drive manual transmission

In this role you will help us get our famous brands to the people who love them all across Canada. You’re ambitious and hard-working and see every challenge as an opportunity. You pride yourself on being motivated, strong and a team player, and you have strong organizational and communication skills. You want a job that will maximize your earning potential as well as open doors for the future and prefer to be out in the world rolling up your sleeves than behind a desk all day. 

Your experience may include customer service. This is a great role for people who worked successfully with a high degree of independence and have experience dealing with people.  

To learn more about the work you’ll be doing as a Delivery Driver, please review our realistic job preview it will be referenced throughout the interview process 

Compensation: 

• $26.32 per hour with full-time hours
• Eligible to participate in our benefits and pension programs

What you can expect from us:  

• A working environment that puts health and safety first 
• Great people and culture – proudly bring your whole self to work!  
• Future growth opportunities. We are one of Canada’s top 10 employers of youth. Ask us more in your interview! 

Responsibilities

Responsibilities: 

• Establishing and maintaining positive working relationships with the primary contacts at each account, acting as a PepsiCo ambassador.  
• Providing accurate, timely product deliveries and unloading product as directed by the customer 
• Processing invoices and handling daily settlement of accounts 
• Stocking and rotating product in various environments, merchandising to standard at all accounts 
• Building displays and setting up promotional materials such as pricing signs and banners 
• Accurately completing all necessary paperwork 
• Performing all assigned duties in a safe and responsible manner, while in compliance with all laws and transportation regulations 

Physical demands and working conditions: 

• You can lift/carry large loads up to 50 lbs repetitively throughout an 8-10 hour day 
• You can maneuver large loads by hand and with use of various aides, requiring a wide range of physical agility, flexibility, and strength 
• You will be exposed to a variety of weather and temperature ranges, and you will safely operate the equipment during poor road and driving conditions 

Qualifications

Qualifications: 

• You have excellent people skills and know how to work with customers 
• You have a High School Diploma, Professional Studies Diploma or Equivalence   
• You must have a valid Class AZ driver’s license in good standing with a safe driving record 
• You’re physically fit 
• You are self-motivated and can work under minimal supervision 

Additional skills you may have (not required, these are assets) 

• Flexibility to work extended hours and overtime 
• Ability to drive manual transmission  

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and  connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you?  In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Requirements:

Languages: Candidates must have knowledge of the English Language

Education: Candidates don’t need standard educational qualifications such as a high school, bachelor’s degree, a certificate or a diploma
Experience: Candidates don’t need experience although having experience is an asset.

Employment Type: Part time leading to full time
Location: Elliot Lake, ON
Shifts: Day and Evening

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By Email:
[email protected]

03/30/2024

Address:

17 Mary Walk

Retail Banking Sales & Service

Casual Role. No Guaranteed hours weekly, however schedules are created 3 - 4 weeks in advance

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$32,600.00 - $43,500.00