All jobs within 50 km around Markham in IT & Telecoms

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

As a Cloud Support Manager at Rogers, you will lead and manage a team of Cloud Support Specialists that use leading-edge technologies to deploy and maintain IaaS & PaaS services in a public cloud environment. This is a key role within the Public Cloud team that interfaces closely with other teams that are operating in the public cloud, to ensure a best-in-class customer experience to our business partners and end users. The ideal candidate is a self-starter with a strong focus on collaboration, monitoring, incident prevention, continuous improvements, and an innovative mindset that will lead to operational efficiencies. The candidate must have a strong track-record of leading a team, providing customer and technical support.  

What you will be doing...

• Manage and develop a team of Cloud Support Specialists to continuously monitor and maintain cloud applications and services.
• Manage 24/7 on-call rotation, provide escalation support for high severity production issues and help deliver first class service and support to customers.
• Work closely with vendors to ensure platform availability and incident response.
• Lead cloud incidents, RCAs and post-mortems, facilitating Incident and Problem Management to prevent repeated incidents and adhere to agreed service levels.
• Provide insights and recommendations for service or application improvements.
• Lifecycle & patch management for IaaS and PaaS Cloud Services.
• Participate in daily sessions with the larger Cloud team, collaborate with Operations and Engineering to obtain a deep understanding of the Public Cloud usage.
• Develop standards and contribute towards the overall strategy of production support.
• Troubleshoot and resolve technical operational issues related to cloud Infrastructure.
• Ensure knowledge of the platforms is accurately maintained and play a lead role in ensuring the transfer across all support staff.

What you have...

• Experience as a client facing hands-on Lead or Manager of Cloud Support.
• Customer centric and realize the value of providing excellent customer service and support.
• Technical knowledge of at least one public cloud provider (Azure, AWS, OCI or GCP) and core understanding of the cloud service models (IaaS, PaaS, SaaS)
• Ecstatic about Public Cloud, and familiar with end-to-end build and deployment processes.
• Proven leadership skills and the ability to motivate teams. Exceptional abilities at mentoring and engaging others, empowering your team, and inspiring them to excellence.
• Experience working both independently and, in a team-oriented, collaborative environment is essential.
• Strong written, interpersonal, and oral communications skills and ability to communicate effectively to senior management.
• Demonstrated ability to think strategically about business, product, and technical challenges.
• Knowledge of container technologies (Azure AKS, Docker, Kubernetes, EKS, ECS)
• Strong knowledge and awareness of modern system administration, monitoring & observability, orchestration, configuration management and process management tools (i.e. Azure Monitor, AWS Cloud Watch, Log Analytics, Dynatrace, Zabbix, Grafana, Linux / Windows OS, Apache, NGINX, Git, Ansible, Azure DevOps, Cloud Formation, Terraform, or similar).
• Familiarity with fundamental networking/distributed computing environment concepts; NFS, key-based SSH; DNS; familiar with basic networking concepts: switching, routing, OSI network layers, firewalls, load-balancing at various layers, SMTP, HTTPS, SSL, SSH, AD
• A solid understanding of programming and scripting languages (Bash, Python)

 
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON 
Travel Requirements: None
Posting Category/Function: Technology & Information Technology