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Overview

Overview

The Strategic Planning & Performance Advisor supports the achievement of the strategic vision by providing strategic and tactical planning services and implementing measurements and reporting mechanisms to demonstrate the organization’s achievement of strategic goals and objectives. The position facilitates development of the corporate strategy, functional corporate strategies, business plans, strategic business cases, benefits realization framework, and performance reporting.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in public administration, public policy, business administration, or other relevant field.
• Considerable experience in guiding corporate planning processes, developing strategic business cases, process improvement, and performance reporting.
• Or an equivalent combination of education, training and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Considerable knowledge of best practices and techniques related to business case development and structured decision making
• Considerable knowledge of principles, concepts, and techniques of business and process improvement
• Considerable knowledge of practices and techniques of financial and cost benefit analysis
• Ability to learn and understand the organization, strategic direction, programs, policies, and procedures of BC Housing
• Ability to provide leadership and advice, exercise good judgment, and demonstrate tact and diplomacy in dealing with matters of a confidential nature
• Ability to excel in working under pressure to meet deadlines and changing priorities
• Ability to establish rapport and facilitate consensus building with staff, senior leadership, and other internal and external stakeholders.
• Highly self-motivated and directed, and ability to work effectively with minimal direction
• Strong analytical and root cause analyses capability
• Strong analytical, problem solving, decision-making, organizational and time management skills.
• Strong oral and written communication and presentation skills
• Proficient in the use of MS Office productivity and collaboration tools

Functions as the Commission’s representative in matters of resident relations and building management at the site of residence.

JOB DUTIES AND TASKS: 

1. Maintains order and appearance of the “common” and “public” areas, including vacant dwellings 

(a) Clears areas by washing, sweeping, carpet cleaning, mopping, vacuuming, polishing and general cleaning and minor grounds upkeep, including outside litter pick-up;

(b) Answers and determines emergency calls and notifies appropriate authorities; 

(c) Generates work orders for maintenance staff; 

(d) Performs pool maintenance, where required;

(e) Performs unit inspections and assists with annual inspections; responding to or processing resident enquiries and complaints and taking appropriate action; completes incidence and other reports; and delivers notices and forms as requested;

(f) Calls the police or related public service in the event of emergency or disturbances such as notifying police of incidents or problems or contracting mental health services, home care providers or resident’s families;

(g) Responds to resident enquiries, complaints, emergencies, provides information / clarification as required and takes appropriate action at all times during the work week;

(h) Depending on the tenant population, may be required to exercise interpersonal and conflict resolution skills when dealing with vulnerable tenants with complex health and social issues. 

2. Performs minor maintenance duties

(a) Performs minor electrical, plumbing and carpentry maintenance and emergency repair, such as changing fuses, resetting thermostats, snaking drains and replacing hardware as outlined in Appendix B, part 1;

(b) Performs various inspections on a regular basis i.e. boiler rooms, fire alarm logs, security systems etc., or on vacancy and arranges for repairs and/or maintenance;

(c) Identifies minor deviations in the performance of routine work specifications (e.g. painting services, pesticides applications, etc.), reports to the Contractor and facilitates remedial action. Identifies and reports major deviations in contract performance on non-routine items to the supervisor or contract administrator; 

(d) Arranges for Contractor to view site, enter units when necessary, and ensures that maintenance projects are co-ordinated with site operations.

3. Other related duties 

(a) Carries out authorized removal of abandoned personal effects from a tenant’s premises providing inventory is taken jointly with a management representative;

(b) When required, shall operate the Employer’s vehicle; 

(c) Maintains and requisitions inventory of cleaning and maintenance supplies from the Building Manager 3 or Property Portfolio Manager;

(d) Conducts arranged unit viewing for prospective tenants.

We are seeking a visionary leader with deep cultural understanding, lived expertise and strategic acumen to join our team as Director, Indigenous Relations. This role is pivotal in shaping and strengthening our relationships with Indigenous communities and organizations across British Columbia. You will lead initiatives that enhance Indigenous housing outcomes, support asset management programs, and embed cultural awareness, relationships and respect into our corporate strategies.

As a senior leader, you will collaborate across departments and with external partners to develop frameworks, policies, and training programs that support meaningful engagement with First Nations and Indigenous Peoples. Your work will directly influence the planning and delivery of housing programs, capital projects, and sustainability initiatives that improve the quality of life for Indigenous communities.

Key Responsibilities

Indigenous Relations

• Build and maintain strong relationships with Indigenous communities, organizations, and institutions.
• Lead consultations with First Nations regarding the delivery of housing programs and services.
• Develop corporate goals and strategies to enhance Indigenous partnerships and engagement.
• Support staff training and cultural competency development.
• Monitor trends, regulations, and legal matters affecting Indigenous relations and prepare briefings for senior leadership.
• Represent the organization in government and community initiatives related to Indigenous housing.

Indigenous Asset Management

• Lead strategic asset management initiatives in collaboration with Indigenous groups, including capital planning, maintenance, and energy management.
• Facilitate regular meetings with First Nation leaders and steering committees to track progress and adapt programming.
• Develop and implement capacity-building programs, including training plans, templates, and standards for asset management.
• Provide expert advice on capital investment strategies and program delivery.
• Supervise a team of staff, fostering a supportive and inclusive work environment.
• Participate in recruitment, performance management, and resource planning.
• Represent the organization in industry bodies related to building design, construction, and maintenance.

 You bring to the role:

• Bachelor’s degree in architecture, engineering, Indigenous relations, public policy, or a related field.
• Extensive experience working with Indigenous groups in asset management, consultation, engagement, and community development.
• Proven track record in managing large-scale capital projects and housing initiatives.
• Or an equivalent combination of education, training, professional experience, and lived/living expertise. 
• Deep understanding of Indigenous cultures, leadership structures, and housing needs.
• Expertise in asset management frameworks, capital planning, and sustainability.
• Strong knowledge of building codes, design principles, and construction practices.
• Excellent communication, facilitation, negotiation, and conflict-resolution skills.
• Strategic planning and organizational leadership abilities.
• Ability to foster collaborative relationships with stakeholders and partners.
• Commitment to reconciliation, equity, and cultural respect.
• Willingness to travel periodically.

Reporting to the Director, Agreements, the Regulatory Affairs Advisor provides expert guidance and advice on housing-related initiatives with regulatory, contractual, and risk implications. He/she/they provides input to the development and implementation of strategies, plans, processes, and practices for housing related initiatives to ensure alignment with contractual, regulatory, and legislative requirements and BC Housing’s objectives. The position leads housing initiative projects, led by the General Counsel and Corporate Secretary, conducts independent research and analysis, manages external contractors, provides advice and guidance to senior leadership, and prepares recommendations and reports to the Executives and the Board of Commissioners. The role works collaboratively with internal and external stakeholders in achieving results, including participating in internal and external working groups, providing briefings to leadership, and fostering relationships with other government agencies.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Public Policy, Law, Business Administration, Public Administration, or a related field.
• Considerable experience in leading and managing business strategy, project management, and communications.
• Or an equivalent combination of education, training and experience acceptable to the employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Sound knowledge of the affordable housing sector in the province of British Columbia.
• Ability to learn and understand departmental policies and procedures, and the Commission’s mandate and programs. Ability to demonstrate a high level of self-awareness, empathy, and emotional intelligence.
• Ability to generate and articulate creative new ideas/processes, and develop, plan, facilitate, and coordinate their execution.
• Ability to manage project teams, exercise sound judgment, and demonstrate tact and diplomacy in dealing with confidential and sensitive matters.
• Ability to use sound judgement in analyzing problems and identifying weaknesses and conflicts in policies and procedures
• Ability to apply an intersectional approach to work analyses.
• Ability to lead a project from idea to execution while managing multiple inputs and priorities.
• Ability to be sensitive to the diverse perspectives of stakeholders and work with them to resolve differences and work cohesively together.
• Ability to establish a high level of rapport with staff, management/senior management, Executives, and other internal and external stakeholders.
• Ability to work collaboratively with cross-functional groups to achieve common goals.
• Strong professional and interpersonal communication skills across a range of channels (written, oral).
• Strong strategic and analytical thinking, problem-solving abilities, and organizational and time management skills.
• Strong leadership, communication, presentation, and interpersonal skills.

Reporting to the Associate Vice President, Enterprise Risk and Regulatory Affairs, the Manager, Insurance Programs establishes and oversees the delivery of a suite of insurance programs for the Commission, operating with a high level of autonomy to ensure that BC Housing maintains insurance programs that comply with applicable regulations, standards, and best practices. He/she/they acts as a trusted decision-maker for a multi-billion-dollar portfolio of insured risk, including claims adjustment, settlements, actuarial assessments, loss and liability modelling, policy assessment, and coverage terms. The position collaborates with all branches to provide effective oversight of the insurance programs, resolves complex issues, and maintains strong monitoring and reporting practices across the commission. The role oversees staff with brokers, insurers, adjusters, insured partners, the Ministries of Finance and Housing, and other stakeholders as required, and serves as a key adviser to guide Executive decision-making on insurance practices.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Insurance, Risk Management, Public Administration, Finance, Business Administration, or related field.
• Extensive experience managing insurance programs, including self-insurance, fleet insurance, construction, and/or operating insurance.
• Considerable experience leading teams, reporting to senior-level management, and managing broker relations and claims management.
• Chartered Insurance Professional (CIP) designation or the Canadian Accredited Insurance Broker (CAIB) designation and/or Canadian Risk Management (CRM) designation.
• Or an equivalent combination of education, training, and experience acceptable to the Employer.

 KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge and understanding of the philosophies, principles, and practices of performance measures and indicators, risk management, corporate governance, research, qualitative and quantitative data analysis, policy analysis, and project/program management.
• Extensive knowledge of best practices in advancing strategy and policy in support of marginalized communities and a high level of cultural competency.
• Ability to learn and understand the legislation, organization, strategic direction, programs, policies, and procedures of BC Housing.
• Ability to analyze problems and identify weaknesses and conflicts in policies and procedures.
• Ability to apply an intersectional approach to work analyses using a Gender-Based Analysis Plus (GBA+) tool and applying the principles of equity, diversity, inclusion, and belonging.
• Ability to provide leadership and advice, exercise sound judgment, and demonstrate tact and diplomacy in dealing with high-profile, sensitive, and urgent matters.
• Ability to utilize judgment in presenting issues, and provide leadership, direction, and influence in facilitating appropriate courses of action.
• Demonstrates agility by proactively and continuously seeking out better ways to operate, faster, quicker, and more intelligently.
• Ability to understand and empathize with others and provide effective constructive feedback.
• Ability to construct reports and presentations to ensure clear and effective communications employing best practices in formatting and design.
• Ability to establish a high level of rapport with staff, management/senior management, Executives, and other internal and external stakeholders.
• Ability to demonstrate a social equity analysis.
• Ability to apply a high level of self-awareness, empathy, and emotional intelligence.
• Ability to generate and articulate creative new ideas/processes, and develop, plan, facilitate and coordinate their execution.
• Ability to lead, coach and motivate staff in a team setting.
• Ability to lead a project from idea to execution, proactively identify risks, emerging risks, and issues while managing multiple inputs and priorities.
• Ability to independently solve problems using qualitative and quantitative data.
• Demonstrated professional and interpersonal communication skills across a range of channels (written, oral, and presentation) and ability to work collaboratively with cross-functional groups to achieve common goals.
• Strong consultative, facilitation, consensus-building, and conflict-resolution skills.
• Strong strategic and analytical thinking, problem-solving abilities, and organizational and time management skills.
• Proficient in Microsoft Office and information graphics, dashboards, and collaborative software, including Excel and PowerPoint, Tableau, InDesign, Power BI, and Mural.

As an Operations Manager, you will be responsible for overseeing all terminal based Pickups and Deliveries, equipment management and team development. Developing an engaged and motivated team is critical to the success of this role. A motivated, administrative professional with an emphasis on being customer, solution and process improvement focused will be key elements to your success. Building a solid relationship with the brokers with an understanding of the working contracts will be important to having a high success rate with the customers and general satisfaction of the brokers.

You will be a key manager in the terminal and have an important role in the overall success of the operations and will need to work with the other managers as a unified team to accomplish a high satisfaction rate with the customers while maintaining cost. Safety with both brokers and your team will be part of your everyday discussions and you will help maintain the culture of safety first.   

How You’ll Help: 

• Lead and manage a fast paced and high volume LTL dock operation though a team of supervisors, lead hands, and front line employees.
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction. 
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
• Recognize problems and work with others towards a practical and speedy resolution.
• Backfill the Operations Supervisors at the facilities for vacation, personal emergencies etc.
• Responsible for vendor management for the facilities (repairs, snow removal, janitorial) as well as driver interaction such as broker pay resolution, contract renewals etc.
• Other related duties as may be required. 

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Experience in dealing with brokers or Owner / Operators
• Demonstrated experience in managing and motivating people
• Experience and knowledge of LTL Pick up dispatching and deliveries 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, AS400, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused
  • Strong sense of urgency and ownership of deliverables 
  • Understanding contracts and budgets
  • Must have a current forklift certification as well as all other safety training

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

8246 Willard Street, Burnaby, BC, V3N 4S2, CA