All jobs within 50 km around Brantford in Administrative Jobs

Overview

Our employee-partners enjoy:

• Competitive Pay
• Weekly Pay Cheques
• RRSP and DPSP Contribution
• Medical, Dental & Vision Insurance Package
• Disability & Life Insurance Package
• Paid Vacation & Holidays

• Career Advancement Opportunities

What is the opportunity?

As a Trust Administrator, you will provide timely and accurate support to our valued clients in respect to all aspects of trust administration. You will effectively administer trust accounts and assist with client queries while maintaining high standards of client service, quality control, and operational efficiency.

By joining RBC Royal Trust, you will have direct impact on improving the lives of clients by helping settle their estates, protecting their legacies, and improving the communities in which they live. We are a team committed to helping clients achieve peace of mind now and for the future.

Although there may not be immediate openings for this role today, we are always looking for the best and brightest talent and welcome the opportunity to speak to interested candidates.

What will you do?

• Assist Officers in all administrative functions

• Ensure all account information on internal systems is up-to-date, complete, and accurate

• Maintain all written, verbal, and electronic communication as required with internal and external contacts as well as with clients

• Investigate all inquiries and administrative errors and refer more complex issues to the Senior Officer

• Understand and follow all RBC processes and policies as required

• Promptly respond to client calls in the absence of the Officer or Senior Officer, addressing client inquiries in a professional manner

What do you need to succeed?

Must-have

• Minimum of one year of experience in the financial services industry

• Post-secondary education

• Successful completion of STEP Canada’s Foundations of Estate and Trust Administration course (CETA1), or obligation to complete upon employment

• Intermediate to advanced Microsoft Excel and Word skills

• Exceptional written and verbal communication skills

• Excellent interpersonal skills and ability to deal with sensitive and difficult client situations in a professional manner

• Strong organizational skills, meticulous attention to detail, and solid follow-through capabilities

• Strong teamwork and relationship building skills as success in this role is dependent on working in cooperation with others

Nice-to-have

• CSI and/or STEP Canada estate and trust related courses

• Successful completion of the Canadian Securities Course (CSC)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

Job Skills

Additional Job Details

100 KING ST W:HAMILTON

HAMILTON

Canada

37.5

Full time

Wealth Management

Regular

Salaried

2024-04-25

2024-05-11

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Account Manager – SWO Enterprise  

This position is responsible for retaining and growing Roger’s revenue within an assigned Enterprise Strategic Account territory.  By effectively partnering with clients, Account Manager will provide effective business solutions to customers through innovative and strategic planning, superior customer service, executive engagement, and prospecting.

What you will be doing:

• Responsible for the new business development with professional “Hunter” mindset within an assigned base of prospects, low share, & incumbent accounts and/or territories/industries within the Rogers For Business Strategic team.

• Primary client relationship manager; marshals Rogers resources across sales efforts.

• Capable of having business development conversations about client needs; leverages specialists for more complex sales opportunities.

• Selling & servicing an integrated suite of Rogers For Business solutions (Wireless, Network Access, Managed Services, Data Centre , Cloud, Disaster Recovery solutions, Voice Collaboration & Hosted PBX Business Productivity solutions, and Managed Services).

• Use innovative selling techniques and product knowledge, to grow business primarily within existing base of accounts using the full suite of Rogers products and services.

• Analyse and pursue opportunities for prospecting additional business within assigned construction and mixed vertical territory.

• Represent the company with a positive attitude and strong work ethic that will maintain a maximum retention rate and manage growth.

• Develop account and relationship management strategies, to gain insider status and to protect the account from any competitive activity.

• Act as the single point of contact for accounts on the full suite of products and services provided by Rogers Communications Inc.

• Share your ideas by actively participating at regular sales meetings and fulfil required administrative duties to support your role.

• Own and troubleshoot customer problems and provide solutions by working with key internal contacts to maintain integrity of business.

• Responsible for pro-actively maintaining a high level of Sales hygiene, forecasting, and account planning.

• Actively participate in regular sales meetings and fulfil administrative duties as required.

What you will bring:

• University degree or equivalent expertise.

• 5 to 10 years sales experience in Enterprise/Strategic sales (companies with 1500+ Employees).

• Experience working in complex sales environment selling to CIO, IT leaders with appreciation for long sales cycles & need to manage multiple customer stakeholders.

• Must be trustworthy, have Strong Business Acumen, likeable & customer focused on help customers solve problems & achieving their desired goals & outcomes.

• Ability to work in a “virtual” team environment with ability to work cross functionally with key internal stakeholders & executives.

• Must be proficient in selling telecom services (wireless, IOT, wireline, Data Centre + Cloud, Managed & Professional Services, Cloud based Phone systems).

• Experience in Office 365, Teams, PowerPoint, Excel, Word & Salesforce CRM.

• Seasoned Communicator both verbally & written.

• Technology Driven (understand market trends).

• Proven interpersonal skills.

• Proven aptitude for implementing sales strategies.

• Be self-motivated, results orientated & accountable for the development of new business.

• Positive Team Member and Contributor.

• Proven funnel management experience.

• Experienced presenting to Executives (Internal/External).

• Experience in data solutions selling and strategy.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.

• Paid time off for volunteering

• Company matching contributions to charities you support

• Growth & Development Opportunities:

o Self-driven career development programs (E.g. MyPath program)

o Rogers First: priority in applying to internal roles of interest

• Wellness Programs:

o Homewood employee & family assistance program

o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions

o Low or no-cost fitness membership with access to virtual classes

• Our commitment to the environment and diversity:

o Work for an organization committed to environmental protection

o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. 

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

As part of the recruitment process, the selected candidate will be required to complete a background check which includes credit and criminal checks.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 85 Grand Crest Place (031), Kitchener, ON
Travel Requirements: Up to 50%
Posting Category/Function: Sales & Account Management
Requisition ID: 318511

Responsible for overseeing a team of Administrative Coordinators, and supporting the business by looking after the administrative processes for the terminal.

How You’ll Help

• Oversees a team of admin coordinators, setting performance objectives, evaluating performance, hiring and training as required.
• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Mentor and train office staff in procedures and in use of current software
• Arranges coverage for vacations and other absences to ensure deadlines for are met
• Works on administrative projects as required 
• Other related duties as may be required.

Your Skills & Experience: 

• Post secondary education, preferably in business or office administration
• A suitable combination of education and experience may also be considered.
• 3-5 years experience in administration preferably in the transportation industry
• 1-3 years of leadership/supervisory experience
  • Strong leadership skils, including the ability to motivate a team in a high pressure, deadline driving envrionment
  • Strong communication skills, most verbal; some written
  • Computer skills – data entry accuracy; strong knowledge of MS Office products and web based programs; knowledge and/or experience with AS400 a strong asset.
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused

This position is responsible for the handling & processing of over/short and damaged shipments from the resolution based including investigating, maintaining appropriate records, providing instruction to customers on filing a claim, and resolving issues through traces and customer contacts; and, from the proactive side monitoring outbound freight and supporting the. The focus of this role is to reduce OS&D claims to “Zero”.

How You’ll Help

• Ensure resolution of OS&D for the terminal by collaborative interaction with local and national colleagues and customers to resolve failures to freight flow
• Conducts routine camera checks and reviews claims and escalation requests.
• Minimize overages, shortages and damages proactively; shipping outbound
• Monitor OS&D prior to shipping; design and implement process improvements
• Identify gaps in process, compliance; participate in training dock staff 
• Maintain an OS&D section that is current and within 5S standards
• Exceed service expectations by working collaboratively with other terminals and departments to maintain a positive customer experience; ensure the team is accurately and efficiently following process and practices to enhance customer satisfaction and eliminate customer churn due to service failures
• Escalate unresolved issues, process and policy compliance failures to management as required
• Follow the established freight flow and OS&D procedures and policies to support the terminal operations to prevent OS&D loss; track freight movement and damages within the applicable terminal to mitigate revenue lost related to loss and/or damage due to theft or misappropriation
• Investigate root cause for OS&D occurrences; communicate and implement corrective actions and preventive measures
• Ensure compliance of processes and practices to ensure compliance with freight flow and OS&D procedures and policies 
• Assist whenever necessary with other duties that may be assigned.
• Ensure that OS&D procedures are current and available to team members and that assistance is provided when necessary

Your Skills & Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. 
• Previous transportation or operational experience is preferred, various roles within transportation would be beneficial 
• Good working knowledge of Excel and other MS office programs. 
• Experience working with OS&D freight is an asset; forklift an asset.
• Previous experience with the AS/400 would be considered an asset. 
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
• Communication skills - advanced
• Computer skills – accuracy, MS products, AS400, web based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Able to work deadlines in high transactional environment
• Ability to champion business needs in a collaborative manner to colleagues
• Results focused
• Able to work with little supervision
  
  If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

The Administrative Coordinator is responsible for manifesting, scanning, POD’ing and related duties for The Day & Ross Transportation Group. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

How You’ll Help: 

• Provide administrative support to the managers and office staff team and ensure that administrative matters are organized and dealt with in a professional manner
• Broker payroll processing including the inputting of City Drivers payroll in the terminal; confirmation of information provided by brokers and data entry for the terminal; providing brokers with invoice copies; and fielding inquiries as to payroll discrepancies.
• Welcome clients; ascertain nature of business and direct clients to appropriate managers and employees
• Schedule driver appointments.
• Send appointment requests via fax, email, and telephone.  Update system with appointment information.   Manifest and arrange appointments.
• Input pick up BOL’s and update POD’s.
• Pick-up Bills and POD’s: Enter bills and POD’s. Upload and edit EDI files. Ensure COD and cash shipment payments are received before tendering to agents.
• Agent Freight: Tracking and updating system information on shipments for agent delivery.
• Reports: POD reports – following up on PODs Make sure PODs are imaged. Missed appointment report following up with customers if freight not delivering.
• Call customers regarding appointment change, status, issues regarding appointment. 
• Log customer interaction consistently and accurately in AS400. 
• Redirect documents intra- and inter-terminal as well as to customers as needed
• Answer phone calls and email enquiries and relay calls and messages to appropriate managers and employees
• Attend meetings, take notes, and follow up on decisions within area of responsibility
• Order office supplies and maintain inventory for the terminal
• Create manifests, verify the weight for all LTL loads, load trailers, ensuring that the number of boxes/ shipments, weight and dangerous goods information is correct and complete
• Prepare manifests for trucks crossing from Canada to US border and vice versa
• Assist drivers with preliminary paperwork information such a bill of lading, trip envelops and border crossing procedures
• Input skeleton bills into the system ensuring that all critical information is input, enter comments regarding damages, shortages and ensure required signatures are present
• Gather, enter, and update data to maintain software database on daily basis as appropriate, establishs and maintain files and records 
• Ensure that correct information about missed pickups and deliveries is rescheduled
• Support and adhere to OS&D team procedures and policies to prevent OS&D loss; tracking freight movement and damages to prevent OS&D loss
• Mentor and train office staff in procedures and in use of current software
• Assist with data entry
• Dispatch some night runs/shifts
• Other related duties as may be required

Your Skills and Experience: 

• Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial 
  • Communication skills - advanced
  • Computer skills – accuracy, MS products, Truckmate, web based programs
  • Demonstrated customer relationship skills
  • Strong conflict resolution skills
  • Able to work deadlines in high transactional environment
  • Ability to champion business needs in a collaborative manner to colleagues
  • Results focused

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. 

Reporting to the Senior Manager of Advisory Business Services, the Branch Administrator is responsible for the day-to-day administrative and operational duties required to support Branch advisors in our Waterloo location.  The role is required to be an onsite presence.

***************This role is a full time in office role*********************

Key Accountabilities:  

This role provides reception and administrative support to the Branch Office at 1 Blue Springs Drive, Waterloo, Ontario.  This position requires excellent customer service skills, professionalism, and the ability to create strong working relationships with advisors.

Administrative Support for Branch Office (75%)

• Act as Receptionist/greets all visitors and callers.

• Answer, screen and forward any incoming phone calls while providing basic information when needed.

• Receive and sort daily mail/deliveries/couriers.

• Monitor and manage Building Engines website for tenant work orders.

• Assist with maintaining filing system

• Maintain site facilities, including ordering office and kitchen supplies and refreshments

• Co-ordinate on-site presentations with partners and other social events

• Maintain contact with Building property services

• Established office procedures and documented processes to promote efficiencies in the future

• Maintain the office A/P invoices ensuring prompt payments are made

• Office management (physical filing system, supplies, mail, office equipment, etc.)

• Maintain online emergency communications database.

• Onboarding new advisor (workstation, security, telephone, parking)

• Handle client cheque deposits for branch advisors (maintain log of deposits for compliance)

Administrative Support for Advisors (25%)

• Ad hoc support for basic administrative tasks for advisor teams.

• Keeping apprised of changes and communication within the company to provide an effective network of current information.

• Supporting advisor teams with any changes/updates to processes.

Requirements:  

• College education preferred.

• Excellent telephone manner and customer service skills.

• Minimum two years of administrative experience, preferably in a property management or real estate environment.
   

Key responsibilities:

• Highly organized and able to work in a busy office environment.

• Strong communication skills - verbal and written.

• Proficient in Microsoft Office

• Team player with a positive attitude.

• Handling and paying various expenses of branch and executing process to charge back advisors.

• Daily banking for advisors.

• Managing laptops and technology with third party vendor.

• Responsible for day-to-day cleanliness of the entire branch (ex: loading and emptying dishwasher, watering plants, etc.).

• Co-ordination of a weekly external visitor list and liaising with Security.

• Strong interpersonal and diplomacy skills with a high comfort level in dealing with advisors and clients

• Ability to exercise discretion in dealing with sensitive situations, using good judgment when responding to issues or requests.

• Strong ability to multitask as priorities may shift day to day.

• Attention to detail, takes initiative, strong organization skills.

• Strong written and verbal communication skills a must.

When you join our team:
 

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion aremore than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

What we offer:

• Supportive and caring organization that promotes respect, inclusivity, health, safety and wellness;
• Dedication to the organization’s commitment for Reconciliation, Equity, Accessibility, Diversity and Inclusion through ongoing training and access to related programs and workshops, opportunities to connect with others around topics of social justice and equity, and opportunities to be involved with the initiatives that guide this corporate journey;
• Certification as a Living Wage Champion;
• Defined Benefit Pension Plan (OMERS) eligibility for all employees; 
• Flexible work schedules, paid vacation and personal days, and the opportunity to bank overtime;
• Substantial internal and external training and development opportunities;
• Opportunities to get involved and give back to the community;
• Employee-wide events, activities, site visits, BBQs, etc.;
• Complimentary FitPass for City of Waterloo employees and family members for leisure, swim, and fitness drop-in programs; and, 
• So much more!

What you will do:

Reporting to the Supervisor, Revenue Services, your primary responsibilities will include, but are not limited to, the following: 

• Respond to telephone and counter customer inquiries concerning taxes, water and sewer utility billing, property assessment, parking tickets and all other revenue related matters
• Receive and process payments of taxes, water and sewer, accounts receivable, parking tickets, general receivable
• Provide support in Billing designate applications, schedule final read appointments for requests received over the counter through e-mail/fax
• Investigate returned tax and water utility mail
• Provide support on reception opening and distributing mail/faxes and answering general public inquiries, including responding to and maintaining the Revenue Email box
• Provide support in cash handling and balance end of day transactions as required
• Provide support and process requests for ownership change, mailing address change
• Provide support in the administration of online banking and EFT payments
• Provide support in the administration of pre-authorized payments
• Provide support and prepare requests for adjustments to tax and water accounts
• Provide general administration support in the Revenue section
• Participate in the achievement of the team business plan

What you will bring:

• Two (2) year post-secondary diploma in Business Administration or a related field with a minimum of two (2) years' related experience, preferably in a municipal taxation environment or public utility; equivalent combinations of education and experience may be considered
• Successful completion of the Municipal Tax Administration Program is preferred
• Previous cash handling and customer service experience preferred
• Work experience in accounting, municipal taxation, utility billing and accounts receivable and working knowledge of related legislation and regulation
• Efficient data entry skills with attention to detail and a high degree of accuracy
• Strong analytical and communication skills  
• Proficient computer skills (MS Office, Excel, Word); Previous experience using  Class, Vailtech and PeopleSoft Financials is considered an asset
• A passion for promoting and maintaining a healthy and safe workplace and the ability to work respectfully and effectively in a team environment
• Strong commitment to delivering quality customer service
• Demonstrated commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion

What we will require:

• A Police Criminal Record and Judicial Matters Check satisfactory to the City
• Proof of your current and valid certificate(s), licenses and/or educational qualifications, if applicable
• Applicants may be required to undergo skills assessment testing

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life. 

Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you. 

Who are we looking for?   

We are currently looking for an intermediate Administrative Assistant/Accessible Document Specialist to join our Ontario Administration team. 

Bring your curiosity and passion to the technical challenges we solve at GHD. Then see how everyone gets behind you. 

With commitment, there’s no idea too big, no dream too far. We strive to create opportunity for all. Giving you leading training and development programmes to accelerate your growth.  

Come and see where your career can take you and the impact your commitment can make.

Let's solve the big problems together. 

This position is located in our Waterloo Office (Anywhere in GTA)

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in: 

• Document product including typing, formatting, and revisions of reports and general correspondence based on preset templates and styles. Working in Word, Excel, PowerPoint, Adobe Acrobat DC, and creating bookmarked PDF documents.
• Ensuring all documents are filed electronically; ensuring all outgoing products meets company standards.
• Comfortable working independently and as part of a team.
• Working under multiple deadlines and communicating with employees, supervisors, and branch office employees on a regular basis.

Skills, Experience and Competencies:

• Grade 12 diploma; secretarial certificate/diploma, Accessible Document Specialist (ADS) Certification considered an asset.
• Minimum 1- to 5 years previous work experience in an administrative support role and AODA document remediation.
• Ability to carry out tasks independently if necessary; general knowledge working with various correspondence including: reports, tables, letters, memos, and Adobe.
• Advanced knowledge of Microsoft Office (Word, Excel, Power Point)Adobe Acrobat DC).
• Required  Aadvanced experience creating accessible (AODA, WCAG, and/or PDF/UA), documents in Office 365 products.
• Experience with PAC2021 Checker and axesPDF strongly preferred.
• Strong command of the English language, grammar, written and verbal, is required.
• Independently driven with the ability to make independent decisions on various aspects of document production.
• Effective problem-solving skills.
• Excellent prioritization and multi-tasking skills are required.
• Some flexibility regarding work hours, may be required from time to time.

#LI-RM1

Take on some of the world’s toughest challenges - with everyone at GHD backing you every step of the way.