14 Jobs Found

Bilingual Tech Support Service Analyst Full-time Job

Royal Bank Of Canada

Marketing & Communication   Vancouver
Job Details

Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.

 

WHAT WILL YOU DO?

  • Monitor and categorize incoming calls and chats analyzing frequently-asked questions and defining procedures.
  • Tech Support Services analysts are the first point of contact for internal employees supporting their technical needs
  • Resolve Level 1 technical issues
  • Escalate Level 2 support teams.
  • Evaluate the efficiency of new tools and utilities, used for service desk services.
  • Participate in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
  • Ensure employees receive excellent support during their engagement.
  • Troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony and remote access.
  • Support employees by Chat and Calls.

What do you need to succeed?

Must have

  • Excellent communication skills in both English and French
  • Previous Customer Service Experience
  • Strong analytical and technical disposition
  • Client first mindset
  • Good understanding on Computer Operating systems and Microsoft Office applications

Nice to have

  • Previous Service Desk Experience
  • Microsoft certifications
  • Knowledge of ServiceNow, Software Center
  • VPN and RSA experience/knowledge

 

Hours of Work:

  • Our desk is open 365 days a year, 24 hours a day. Including Statutory Holidays.
  • Must be able to work 20 hrs a week. Days, Nights and Weekends.
  • Initial training will be carried out over a two-week period during which you will need to be available during the day Mon – Fri.
  • This is a Work From Home position.
  • Require a quiet and secure space within your home to perform your role
  • Strong Internet/Wifi connection required

 

 

Job Skills

Help Desk Services, Help Desk Support, Installation Support, IT Help Desk, Technical Troubleshooting, Ticketing Tool, Time Management

Bilingual Tech Support Service Analyst

Royal Bank Of Canada
Vancouver - 37.37km
  Marketing & Communication Full-time
Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our sup...
Learn More
Feb 5th, 2024 at 14:58

Digital Marketing Specialist Full-time Job

Hamid Payombarnia Holdings LTD

Marketing & Communication   West Vancouver
Job Details

Requirements:

 

Languages: Candidates must have knowledge of the English Language.

Education: Candidates need standard educational qualification such as college, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience: Candidates need an experience of 2-3 years
Area of Specialization: Audio/audio-visual, Interactive/new media
Own Tools/Equipment: Cellular phone, Computer

Physical Requirements:

  • The candidate should be able to pay attention to detail and work with tight deadlines
  • The candidate should be able to work under pressure

Other Requirements:

  • The candidate should be able to work with being focused on the client and have an excellent written communication skills
  • The candidate should be able to work with an initiative and work in an organized way

Responsibilities:

  • The candidate should be able to act as spokesperson for an organization also be able to assist in the preparation of brochures, reports, newsletters and other material
  • The candidate should be able to develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes also develop, implement and evaluate communication strategies and programs
  • The candidate should be able to gather, research and prepare communications material also prepare and/or deliver educational, publicity and information programs, materials and sessions

How to apply:

If the position is fit for you and the basic requirements are fulfilled then you can now apply (along with your resume) through below mentioned details.

By email:
[email protected]

Here is what you must include in your application:

  • Letter of recommendation
  • Highest level of education and name of institution where it was completed

Digital Marketing Specialist

Hamid Payombarnia Holdings LTD
West Vancouver - 47.67km
  Marketing & Communication Full-time
  26.75
Requirements:   Languages: Candidates must have knowledge of the English Language. Education: Candidates need standard educational qualification such as college, CEGEP or other non...
Learn More
Feb 29th, 2024 at 07:01

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